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Overview of Grecotel Creta Palace

Photo gallery

Featured image
On the beach, beach cabanas, sun-loungers, beach umbrellas
On the beach, beach cabanas, sun-loungers, beach umbrellas
On the beach, beach cabanas, sun-loungers, beach umbrellas
Indoor pool, outdoor pool

Grecotel Creta Palace

5 out of 5

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Personal protective equipment

Explore the area

    Popular LocationHorse Park Rethymno13 min walk
    Popular LocationRethimno Kart6 min drive
    Popular LocationKara Mousha Pasha Mosque10 min drive
    AirportChania (CHQ-Ioannis Daskalogiannis)66 min drive

Choose dates to view prices

About this area

Rethymno

Located in Rethymno, Grecotel Creta Palace is on the beach. Rethymnon Lighthouse and Rimondi Fountain are notable landmarks, and if an activity is on the agenda, visit Rethymnon Venetian Port. Travelling with kids? Consider Rethimno Kart and Sacred Monastery of Arkadi. Waterskiing, parasailing and windsurfing offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking nearby.
Popular Location

What's nearby

  • Horse Park Rethymno - 13 min walk
  • Rethimno Kart - 6 min drive
  • Rethymnon Town Hall - 10 min drive
  • Kara Mousha Pasha Mosque - 10 min drive
  • Rethymnon Venetian Port - 11 min drive

Getting around

  • Chania (CHQ-Ioannis Daskalogiannis) - 66 min drive

Restaurants

  • Labyrinth Main Restaurant — 1 min walk
  • Barbarossa á la carte — 1 min walk
  • Zisis - 5 min walk
  • Klimataria - 11 min walk
  • Skypark - 12 min walk

About this property

Grecotel Creta Palace

5-star beach hotel with a full-service spa
Catch some rays at the beach or spend the day relaxing at Grecotel Creta Palace's full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants. All 335 rooms feature thoughtful touches such as bathrobes and slippers, plus in-room free WiFi and flat-screen TVs with satellite channels. Guests will also find patios, fridges and minibars.
Grecotel Creta Palace offers 335 forms of accommodation with minibars and a safe. Rooms open to patios. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool, an outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 10 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 8:00 AM–10:30 AM
  • 5 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges and 1 beach bar
  • Room service available

Things to do

  • 2 outdoor tennis courts
  • Aerobics classes
  • Arcade/games room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Hot tub
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge
  • Supervised childcare/activities

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tennis lessons
  • Tour/ticket assistance

Languages spoken

  • Dutch
  • English
  • French
  • German
  • Greek
  • Russian

Business services

  • Business centre
  • Computer station
  • Conference space (2691 square feet)
  • A meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Rooftop terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Sauna
  • Thalassotherapy

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Minibar
  • Fridge

Outdoor space

  • Patio

More

  • Connecting rooms available
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in from 3:00 PM - 4:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Grecotel Creta Palace Hotel Rethimnon
Grecotel Creta Palace Hotel Rethymnon
Grecotel Creta Palace Hotel
Grecotel Creta Palace Rethymnon
Grecotel Creta Palace
Hotel Grecotel Creta Palace
Grecotel Creta Palace Hotel Rethymnon, Crete
Grecotel Creta Palace Hotel
Grecotel Creta Palace Rethymno
Grecotel Creta Palace Hotel Rethymno

Frequently asked questions

4.1
Very good
Rating 5 - Excellent. 22 out of 52 reviews
5 - Excellent 42%
Rating 4 - Good. 19 out of 52 reviews
4 - Good 37%
Rating 3 - Okay. 8 out of 52 reviews
3 - Okay 15%
Rating 2 - Poor. 0 out of 52 reviews
2 - Poor 0%
Rating 1 - Terrible. 3 out of 52 reviews
1 - Terrible 6%

4.3/5

Cleanliness

4.4/5

Staff & service

3.7/5

Amenities

4.0/5

Property conditions & facilities

3/5 Okay

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Definitely not 5 Star! Extremely grumpy staff
This was our first time staying at a Grecotel after hearing many positive things. We booked a junior suite which was meant to come with a sofa with pillows as depicted in the photos but instead it came with a sofa bed that was as hard as a rock. There was no desk and the bed was lumpy and caved in the middle but fortunately they changed it for us. For some reason every single day they removed the flat sheet off the bed and we had to make the bed all over again ourselves. We asked them repeatedly to stop removing it but nobody listened. The room was very outdated and is in need of renovation. It was impossible to black out the room even after they changed the curtains for us so we were woken up early every day by the light. As mentioned the rooms are outdated so there is no soundproofing at all and you hear all the noises especially children. Generally you would think that during COVID the staff would be upbeat/happy and positive to have work but instead almost all of them (apart from two great staff members) looked grumpy and seemed to be permanently sulking. Even when speaking to them in Greek it didn’t change their mood. The second (kid’s) pool was closed which was not communicated on Hotels.com. This meant the main pool was jam packed full of children. To make it worse, on our first day a child made a poo in the main pool and they had to close it!
Stayed 6 nights in Aug 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was really amazing friendly and kind The room was clean but the cover was ripped and old
Stayed 4 nights in Oct 2019

4/5 Good

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
We booked the hotel assuming the beach is sandy based on the pictures, however beach strip near the water, including the entrance to the water has about 2-3 meters of stones. We were not satisfied with the quality of the room - our prearrival requests (placed 6 months in advance) for a ground floor room was not honored. The other party in our group did get a room from a lower standard than the one was booked. The children’s room had a vasp/yellow jacket nests and we had 3-4 yellow jackets in the room every day and the staff could not be bothered to do anything about it, despite multiple notices. The staff at the hotel was extremely friendly always. The breakfast buffet is of excellent quality. We received outstanding service every day at the beach bar restaurant which we enjoyed very much!
Stayed 14 nights in Jul 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!
It was our honeymoon and we mentioned that to the staff, they made our trip super amazing on every level!
Stayed 3 nights in Jul 2019

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jul 2019