Thank you very much for your stay.We are very pleased to receive your compliments on our staff's service.We look forward to welcoming you again.CVS・BAY HOTEL

Thank you for your stay at this hotel and for your feedback. We sincerely apologise for your dissatisfaction. Your comfort and satisfaction is always our top priority, but on this occasion we were not able to achieve that goal. We deeply regret that we did not meet your expectations in many areas, such as the attitude of the front desk staff, the English language, the cleanliness and facilities of the rooms and the quality of the breakfast. We will work hard to improve our staff training and services to ensure that this does not happen again in the future. Regarding the location of our hotel, we are glad to hear that you felt that the proximity to Disneyland and the train station was an advantage. Access to Disneyland is one of the selling points of our hotel, so we are glad that you appreciated this. We regret that your stay with us was an unpleasant experience for you, but we hope that you will have the opportunity to stay with us again. We will do our best to serve you to your satisfaction next time. Thank you very much for your valuable feedback.

この度はCVS BAY HOTELにご宿泊いただきまして、誠にありがとうございました。ご朝食に関しまして、貴重なご意見をいただき、誠にありがとうございます。早急にレストラン責任者と話し合いを行い、お客様の満足度を高めれるよう、努めてまいります。また機会がございましたら、ご利用をお待ち申し上げております。