Search Hotels Near ITC Theatre, San Lazzaro di Savena

"Great breakfast "

"Despite displaying a Do Not Disturb sign on my door, staff still entered my room not once, but twice. I returned to find the room disturbed — the bed had been moved, bedding partially on the floor, and pillows placed on furniture in contact with my suitcase. This was a clear breach of privacy and very unsettling. The immediate handling of the situation was poor: no management was available, no housekeeping on thr weekends, and they sent a maintenance man to replace the bedding, who was completely out his depths as he advised me "this isn't his job". Service overall was inconsistent and often lacking in basic hospitality. Some front desk staff were not forthcoming with important information — for example, I was not told the on-site restaurant closes on weekends. I also felt I had to pry for simple guidance, such as directions to a nearby supermarket. That said, two female staff members were noticeably helpful and friendly, which I appreciated. The room itself was also below standard (stained carpet, leaking bathroom, broken toilet seat, visible dust and cobwebs). Their initial compensation of a free breakfast (offered only when I was checking out) and 20% disc on future stay did not reflect the seriousness of the issue. After escalating via email, management responded and provided a 25% refund, which I appreciate. Overall, this experience highlights serious gaps in privacy protocols, communication, and service standards. I don't recommend this property."

"Friendly staff and great breakfast!"

"The hotel is very nice, and perfectly located right across the street form the train station. The dtaff were friendly and the beds were nice. Only complaints i had was the AC wasnt the best and that there is only one place to plug in anything to charge your phone for example. There were no bed side plugs or bathroom plugs, only the coffee maker plug was one that could be used."

"Clean hotel"

"great value for the price. Stayed on business with a group of colleagues. Helpful staff, and accomidating with early check in."

"I had a great stay at this hotel. The room was clean and well-maintained, which made for a comfortable experience. The staff were friendly and welcoming, always ready to help with anything I needed. There was plenty of free parking available, which was very convenient. I also really enjoyed the breakfast, it was fresh, tasty, and a great way to start the day. Just during the pick time, breakfast area needed more staff. Overall, a pleasant and hassle free stay."

"The breakfast had a good choice, parking good, the bed was hard/uncomfortable and the shower was small and no complimentary water in the room like other hotels we have visited. "

"Ready to wipe yourself with table cloth after shower. That’s their method of bath towel. "