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"Great and the staff were very heloful"

"We loving staying at the old ship hotel, we stayed many times and cannot fault!! Breakfast is always good too!!"

"Fabulous room and service, great location, easy (paid) parking nearby. Staff were brilliant."

"Mattress was about 5cm thick and was as hard as wood me and my partner couldn’t actually sleep so we ended up leaving the hotel at 5:30am. The shower we didn’t even use because you’d have to stand like a pencil in the shower. The hot tap on the sink didn’t work. The carpets were all lifted, there was no latch to keep the window open and we were provided with an electric radiator but no fan considering the weather conditions. As we were leaving the member of staff who was supposed to be on reception was changed out of his smart clothes into casual shorts and t shirt and was sleeping on the sofa in the foyer just outside of reception so ended up just leaving the key on the reception desk during check out and weren’t even checked out properly. The whole experience was absolutely appalling. We paid over £200 for one night for an absolutely awful stay. We are gutted because everything else about our trip was great however we just could not sleep or be comfortable during our stay. We would actually like to request a refund because we cost you next to nothing for staying there considering we didn’t use facilities. The pebbles on the beach were comfier to sleep on which is what we actually ended up doing was sleeping on the beach in the day before our 3 hour journey home. My partner actually felt unsafe in the accommodation due to the conditions of the room and lack of welcoming from night staff who was on the phone to someone whilst taking our payment for our stay. "

"it was OK, hotel has renewed been staying here over the last 4 years. Rooms are solid now, hallways could be better, staff is great"

"It’s in the name! A Grand hotel. The best hotel I have stayed in the uk. Greeted by a lovely gentlemen who help with our luggage and was very helpful. We stayed in a junior family suite and the room massive it was also clean, modern with a lovely sea view you can enjoy from your balcony. Breakfast was very nice with lots of options with very friend staff, like the rest of the Grand Team."

"I will and can't wait to return to this property! It was a great base for my family and I for our stay near Gatwick airport. The rooms and beds were very clean and comfy. The staff was great, and even had a nice restaurant and bar. We did partake in breakfast, and it was sooo good - a great buffet style English breakfast, including tomatoes, mushrooms, and blood sausage. Plus there is an all-day cappuccino maker! We also ate well at a nearby pub. "

"Super greeting on our late evening check in. Easy access to our quiet ground floor room just a few steps from lobby. Parking v limited for disabled guests"

"The staff make this hotel - always a warm and friendly welcome from Simona, Mihai et al, also lovely friendly service at the bar. Rooms are great - clean, quiet etc etc. Our favourite hotel in Brighton."