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Reviews of Motel 6 Houston, TX - Hwy 249 and Fallbrook

2 out of 5
Motel 6 Houston, TX - Hwy 249 and Fallbrook
7505 Fallbrook Dr., Houston, TX

Reviews

7.0

Good

Rating 10 - Excellent. 56 out of 164 reviews" "
Rating 8 - Good. 40 out of 164 reviews" "
Rating 6 - Okay. 21 out of 164 reviews" "
Rating 4 - Poor. 12 out of 164 reviews" "
Rating 2 - Terrible. 35 out of 164 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice n quiet
Stayed 2 nights in Apr 2024

8/10 Good

Christina

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very clean and decent here. All my amenities worked. The staff was respectful and helpful.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Christina, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

8/10 Good

Carlos

Travelled with partner
Good enough for the area and price
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Carlos, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 Excellent

Logan

Stayed 1 night in Feb 2024
Response from Brand Experience Team on 21 Mar 2024
Hi Logan,Thank you for the 5-star rating!Lilith#Team6

10/10 Excellent

Victor

Business traveller, Travelled with partner
Quite environment
Stayed 1 night in Mar 2024
Response from Nancy Y. on 20 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

christin renee

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 14 Mar 2024
Hi Cristin,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Torrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here . ☺️
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi Torrian,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

8/10 Good

Elieser

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 26 Feb 2024
Hi Elieser,Thank you for positively rating your stay!!Maz K.#Team6

4/10 Poor

Heather

Stayed 5 nights in Sep 2023

2/10 Terrible

David

Liked: Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

William

Liked: Cleanliness, room comfort
Needs improvement
They are in the middle of renovations. But it seems old and out dated. My looked like it was renovated. There was no elevator or luggage carts. Interested to see what it like after the renovation is complete. They are under new management.
Stayed 4 nights in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hi William,We really appreciate you taking the time to leave a review and couldn’t be sorrier for the inconvenience our renovations caused during your stay. We take a lot of pride in keeping our properties up to date so every guest experience is a good one, and hope that next time, your stay is more enjoyable and welcoming. Lilith#Team6

2/10 Terrible

Tony

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Tv didn’t work
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 14 Sept 2023
Hi Tony,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Keisha

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The motel is under construction so there is debris everywhere. They can only use 1 side of the entire motel. There was mold on the ceiling in the shower. The towels smelled horrible. I only stayed one night.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 28 Jul 2023
Hi Keisha,We really appreciate you taking the time to leave a review and couldn’t be sorrier for the inconvenience our renovations caused during your stay. We take a lot of pride in keeping our properties up to date so every guest experience is a good one, and hope that next time, your stay is more enjoyable and welcoming. Lilith#Team6

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eeww
Roaches rats and extra unknown fees
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 12 Jul 2023
Hi Kevin, We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

10/10 Excellent

Daniel

Stayed 1 night in Jun 2023

10/10 Excellent

Francisco

Stayed 1 night in Jun 2023

4/10 Poor

Virginia

Travelled with pets, Travelled with partner
Disliked: Staff & service, property conditions & facilities
The property was dirty. The staff was rude
Stayed 7 nights in Jun 2023
Response from Brand Experience Team on 21 Jun 2023
Hi Virginia, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

4/10 Poor

Huu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faster service
They not changed the sheets every day mine was ditty and stained no shampoo or aconditioner quick service and fast specially if you reserved online
Stayed 1 night in Apr 2023
Response from Nancy Y. on 13 Apr 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have limited mobility but the elevator was out of order and my room was on the second floor. The one flight of steps was inconvenient but did not prevent me from coming and going. Everythin else about this property was excellent. The huge king size bed was comfortable. The in-room TV had hundreds of channel. The management was friendly and helpful.
Stayed 3 nights in Mar 2023
Response from Brand Experience Team on 4 Apr 2023
Hi Robert, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

2/10 Terrible

Erica

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
I didn’t like it
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 4 Apr 2023
Hi Erica,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Andrew

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The staff is unfriendly and racist. They also don’t like that you booked from an agency and don’t hide it
Stayed 1 night in Feb 2023

6/10 Okay

Joe

Liked: Cleanliness, property conditions & facilities, room comfort
Motel 3/8/2023 - 3/9/2023
Motel was clean and quite the area/ location was bad alot of homeless people bothering me when I want to my car, The staff had a had time understanding my english. The TV needed two remotes hotell staff onle gives one so if you turn off the you cannot slect HDMI to cable box.
Stayed 2 nights in Mar 2023

2/10 Terrible

Samantha

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not like my stay
Room was not ready upon arrival,we were not given key cards to our rooms had to ask for someone to open room every time we left room . Sheets had stains on them ,no soap in bathroom. Missing remote to tv.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 28 Mar 2023
Hi Samantha,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
It was affordable
Stayed 1 night in Mar 2023
Response from Nancy Y. on 22 Mar 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Crystal

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ROACHES!!!! ROACHES!!!!!! Refused to give tissue toilet paper because it was 10:20 and check out was at 11!! Staff very rude the smell in the hall way was atrocious very disgusting unsatisfactory at the least !!
Stayed 3 nights in Mar 2023
Response from Nancy Y. on 22 Mar 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Sheryl

Stayed 2 nights in Mar 2023

2/10 Terrible

Selene

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst customer service the lady in the front had the worst customer service, when we went to see the room number 208 did Not have the ac working , the room was hot , we told her to give us another room and She said not , I just paid for something that I couldn’t use , she didn’t want to give us the money back or a least change us to another room , bad experience
Stayed 1 night in Feb 2023
Response from Brand Experience Team on 9 Mar 2023
Hi Selene, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6

8/10 Good

Leander

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Front desk lady that be there in the day is nice and gets it done quick. Not sure why this room didn't have the table and chairs like the others I previously stayed even though I booked Deluxe but that was minor so I didn't worry about it... Quiet and they don't allow any guests.
Stayed 2 nights in Feb 2023
Response from Brand Experience Team on 9 Mar 2023
Hi Leander, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Kaur J. #team6

8/10 Good

Danielle

Stayed 4 nights in Feb 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Feb 2023
Response from Brand Experience Team on 9 Mar 2023
Hi Andrew, Thank you so much for taking the time to leave us a positive rating - it's much appreciated! Kaur J. #team6

2/10 Terrible

Cedrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t recommend
The room had roaches and I had to report bed bugs. When I took the bug to the front desk I was told I wasn’t able to get another room and that because the bed bugs were found later than two hours from checking in I wasn’t eligible for a refund.
Stayed 1 night in Feb 2023
Response from Brand Experience Team on 9 Mar 2023
Hi Cedrick, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Deon

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT! Tent a room here Roach infested throughout the whole building. Worst customer service I've ever experienced....
Stayed 3 nights in Feb 2023
Response from Brand Experience Team on 9 Mar 2023
Hi Deon, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

6/10 Okay

Daniel Robertson

Stayed 1 night in Feb 2023
Response from Brand Experience Team on 9 Mar 2023
Hi Daniel, We appreciate you taking the time to rate your stay. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

Carlos

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Value was good , needs maintenance
Stayed 1 night in Feb 2023
Response from Brand Experience Team on 9 Mar 2023
Hi Carlos, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Destiny

Stayed 1 night in Feb 2023
Response from Brand Experience Team on 9 Mar 2023
Hi Destiny, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Kaur J. #team6

4/10 Poor

Sharnee

Disliked: Property conditions & facilities, room comfort
I booked a non smoking room online only to be charged a non smoking room deposit. Not to mention the door in our room was not sealed properly we heard other occupants all night long in the lobby. Also the beds are extremely loud not sure if it’s do to the cheap bedding there or what.
Stayed 1 night in Feb 2023
Response from Brand Experience Team on 9 Mar 2023
Hi Sharnee, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Brand Experience Team on 9 Mar 2023
Hi Stacy, Ten out of 10?! We’re blushing. Thanks for your review, we really appreciate the support. Kaur J.#Team6

2/10 Terrible

Juliet

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
First night was given a Smoking room. When i booked for non smoking. Room had a flood of water on the floor. Was told that was the only room available. I really think its because i am an African American, when He saw that my roommate was a white girl. I was given a better room the following morning, when i did my booking again with them.
Stayed 1 night in Jan 2023
Response from Brand Experience Team on 30 Jan 2023
Hi Juliet,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6

2/10 Terrible

Christian

Disliked: Cleanliness, staff & service
Bad customer service
Awful customer service. I called the front desk twice to ask about my reservation and got hung up on both times. These people don’t care about staying in business or accommodating their guests. I would definitely not recommend this hotel if you are interested in good customer service.
Stayed 1 night in Jan 2023
Response from Brand Experience Team on 23 Jan 2023
Dear Christian,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.

8/10 Good

Reynaldo, Alamo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will book again in the near future.
Stayed 2 nights in Jan 2023
Response from Brand Experience Team on 23 Jan 2023
Dear Christian,We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.

2/10 Terrible

Kelwin

Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches everywhere
Stayed 2 nights in Dec 2022
Response from Brand Experience Team on 23 Jan 2023
Dear Kelwin,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.

2/10 Terrible

FELECIA

Business traveller
Disliked: Staff & service, room comfort
The receptionist guy was really nasty to me rude a
The receptionist guy was really nasty to me rude and made me feel very uncomfortable and unsafe
Stayed 1 night in Dec 2022
Response from Brand Experience Team on 23 Jan 2023
Dear Felecia,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience.

6/10 Okay

Kristy

Travelled with family, Travelled with pets
Liked: Cleanliness
Very strict non-smoking although I told the front desk person twice I did not smoke and no visitor policies.
Stayed 2 nights in Dec 2022
Response from Brand Experience Team on 23 Jan 2023
Dear Kristy,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.

10/10 Excellent

Akanni jamarr

Liked: Room comfort
Disliked: Property conditions & facilities
Ok
Stayed 1 night in Nov 2022
Response from Brand Experience Team on 16 Nov 2022
Hi Akanni,Thank you for the perfect rating!!Maz K.#Team6

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was good, just a little of humidity smell.
Stayed 1 night in Oct 2022
Response from Nancy Y. on 10 Oct 2022
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Estela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have a very good nigh ,only one thing don’t like was a humidity smell, besides that was very good for the price.
Stayed 1 night in Oct 2022
Response from Owner on 3 Oct 2022
thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at Motel6 249 Willowbrook we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from owner on 6 Sept 2022
thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at Motel6 249 Willowbrook we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.

8/10 Good

FENG

Stayed 4 nights in Aug 2022

2/10 Terrible

Natasha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ROACH INFESTED CIGARETTE SMELL
This place is infested with roaches. The sheets on the beed are all stained up with God know what. I even had the lady change the sheets. When i returned from my car, the new sheets was even worse. Tub was stained like somebody sat a rusty bucket in it while the roof leaked or something. It reeks of cigarette smoke. The ppl next door was up playing their freaking music so loud i couldn't sleep. And im a truck driver, rest is all i needed. Went to call office to make a complaint discovered there is no phone in the room. Hallway smelt like weed. Bumbs was habging around the back door which people kept propping open. It was the worst place everm and ive stayed in plenty of Motel 6's.
Stayed 1 night in Aug 2022
Response from owner on 17 Aug 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again