The pictures on Orbitz did not match the actual condo. When I brought it up to their management, I was told that they had not yet updated their photos online. Our condo had a broken sofa bed, curtains falling off the wall, and was unclean. We needed the extra bed, and were told they would bring an air mattress up to our room. We waited all day. Eventually I called and was told to go and retrieve it myself from their lockers.
We were given a number to call which made it sound like they were located off of the property. Later learned, they were located on the fifth floor. Lack of communication.