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Reviews of Hilton Grand Vac Club The Grand Islander Waikiki Honolulu

4 out of 5
Hilton Grand Vac Club The Grand Islander Waikiki Honolulu
2023 Kalia Road, Waikiki, Honolulu, HI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 408 out of 656 reviews" "
Rating 8 - Good. 179 out of 656 reviews" "
Rating 6 - Okay. 42 out of 656 reviews" "
Rating 4 - Poor. 12 out of 656 reviews" "
Rating 2 - Terrible. 15 out of 656 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property ! Will come back for sure !
Stayed 5 nights in Apr 2024

10/10 Excellent

Alan, Guadalupe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 6 nights in Apr 2024

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a wonderful stay at the Grand Islander - Hilton Hawaiian Village Resort. Property and facilities are immaculately kept. Cleanliness was thorough throughout the resort. Don't worry if you forget anything. There is plenty of shopping at the ground floors with just about everything you could be. Staff are simply lovely - helpful and professional with everyone we encountered. The beach next to the resort is well kept with lots of room for everyone. A variety of vendors to shop from most days. There is plenty to do and see within walking distance of the resort. 4.5 stars and highly recommend! The only thing missing for our visit was afternoon activities/fun for teens. It would be great to have a game room and teen-aged activities on site.
Stayed 8 nights in Apr 2024

10/10 Excellent

Gabriela Garcia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing . Staff were kind Helped us around the Hilton village because we had a hard time finding the hotel .
Stayed 4 nights in Apr 2024

10/10 Excellent

Lawrence

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place for a family vacation
Stayed 5 nights in Apr 2024

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything about our stay was fantastic. The one issue was the cost of valet parking as we stayed 12 days, which equaled almost $1k in parking alone. Found out during our stay that there's a public parking garage across the street where you can purchase a monthly pass for about $200 and don't have to wait for anyone to bring your car around. Other than that, it was a perfect vacation location with plenty of room for our family of 5 and lots of options for food and entertainment. The staff are outstanding and all very kind and accomodating. Trip of a lifetime!
Stayed 11 nights in Mar 2024

10/10 Excellent

Linda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast Room service daily. Beautiful room Lounge facilities Dining options Activities
Stayed 4 nights in Apr 2024

6/10 Okay

rick

Liked: Cleanliness
Stayed 2 nights in Feb 2024

6/10 Okay

rick

Travelled with family
The lobby is great rooms good staff is good just not great. The best staff members were the bellmen they were excellent. Was disappointed with the experience overall
Stayed 1 night in Feb 2024

10/10 Excellent

Ezra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the actual 1 bedrom and the kitchen. The resturante was a little too pricey.
Stayed 7 nights in Mar 2024

10/10 Excellent

Jacquanda

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time at the Hilton village. Our room and view was incredible
Stayed 6 nights in Mar 2024

10/10 Excellent

Leanna, Salem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a lovely place to stay. Every staff member we interacted with was helpful and friendly. Our room was well taken care of the entire time we were there. The valet staff were amazing as well. The property is lovely with tons of accommodations, but the staff are what really stand out.
Stayed 6 nights in Mar 2024

10/10 Excellent

Serena Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of great dining, shopping, and activity options all within the village.
Stayed 1 night in Mar 2024

10/10 Excellent

Pina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had everything we needed!
Stayed 9 nights in Mar 2024

10/10 Excellent

Laterija

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024

8/10 Good

Asami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Ricky

Stayed 3 nights in Feb 2024

6/10 Okay

Marc, Laguna Beach

Travelled with family
Liked: Cleanliness
Ok for a family vacation but packed to the gills with people. Pools had birds and pigeons in them and not very clean. Hot tubs were packed with kids. Trying to eat was difficult due to the crowds. However the most annoying thing was the expensive beach chair and umbrella rentals per day on top of the 40 dollar per day resort fee per day. The best thing about this hotel village is the music in the evening at the tapas bar. Talented musicians - too bad the food here was from a cafeteria.
Stayed 6 nights in Feb 2024
Response from Guest Services on 8 Apr 2024
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future should your travels bring you back to Waikiki.

10/10 Excellent

Tashah

Exactly what I expected great service
Stayed 4 nights in Feb 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Sunita

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is great, close to everything, lots of shopping and restaurants on site but lots of other options in walking distance Some things to note Parking onsite is $65/ night we parked across the street for much cheaper The Grand Islander is not well marked, after traveling all day we arrived at 11:30pm, tired and hungry, we found it very frustrating to find the location Overall we still had a great time
Stayed 7 nights in Jan 2024

10/10 Excellent

John

Stayed 14 nights in Jan 2024

10/10 Excellent

Sergio

Stayed 6 nights in Jan 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was wonderful. The staff was friendly and approachable. Very close to the beach. Lots of shopping close by. My only issue is the parking. It is quite expensive. Other than that, everything else is great.
Stayed 4 nights in Jan 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Doug

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Irwin

Travelled with family
Liked: Cleanliness, property conditions & facilities
No valet at Grand Islander so had to park in a garage parking building a few blocks away. Adds time with traffic.
Stayed 4 nights in Jan 2024

8/10 Good

Agnes

Travelled with family and small children
Location, amenities and staff
Stayed 2 nights in Jan 2024

8/10 Good

Agnes

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location, activities and amenities
Stayed 3 nights in Jan 2024

10/10 Excellent

Van

Stayed 8 nights in Jan 2024

10/10 Excellent

eunkyoung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

10/10 Excellent

Heather

Travelled with family
Liked: Amenities
So luxurious - we had the most wonderful stay.
Stayed 5 nights in Jan 2024

8/10 Good

shipra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean location and great surroundings. TV channels are streaming and at times connection is not good. Entrance to the hotel is confusing and during check in staff should have shared with us that there are fireworks at our hotel and should share more about relevant info we should know.
Stayed 4 nights in Jan 2024

2/10 Terrible

Sokhey

Disliked: Cleanliness, staff & service, property conditions & facilities
My family and I travel to Hawaii often and the experience we had at this hotel during our stay was horrible. Considering the price we pay per night, service and staff were disappointing.
Response from Guest Services on 30 Jan 2024
Thank you so much for taking the time to share your feedback, we were honored to have you as our guest. Please know that our entire resort team strives to achieve nothing less than a 5 in all areas. Thank you again for staying with us.

10/10 Excellent

Michael

Stayed 4 nights in Dec 2023

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Will definitely stay there again!
Stayed 2 nights in Dec 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family accomodation.
Great accommodation. Clean, spacious, great staff, and great location.
Kitchen, lounge, & lanai.
Kitchen
Bathroom
Stayed 8 nights in Dec 2023

8/10 Good

JO ANN, Porter Ranch

Stayed 3 nights in Dec 2023

10/10 Excellent

Neyhoney

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like about Hilton Grand vacation the Gran Islander was the very helpful and accomodating staff Shizuko. She patiently waited while I was trying to resolve my business card issue. The place is very accesible to everything. The daily activities which I did look forward everyday we were there.
Stayed 4 nights in Dec 2023

2/10 Terrible

Joshua

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ok, but lots of noise, construction workers, unhelpful staff, etc
Stayed 5 nights in Nov 2023

2/10 Terrible

Wilhelm

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
We stayed here during Thanksgiving week. When we arrived we were told about all the fees and towel cards and parking. 1. Park across the street at the car park. 2. We went out and purchased shampoo and conditioner, laundry detergent and dishwashing liquid. On the last night we needed to wash a quick load and asked the front desk if they had any for purchase. The employee states, “Oh no, you are supplied these daily, we are sorry we did not.” While we were out on the last day the maintenance folks had installed bathroom shampoo, conditioner and body wash holders and left a full bottle of conditioner. I spoke with the manager about the lack of this service and she was very rude and told me they were not a hotel and they did not supply.edits what I stated. It was not a pleasant experience with the management team.
Stayed 7 nights in Nov 2023

10/10 Excellent

Randell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

8/10 Good

dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay the building was away from the main pool area which makes it quieter and more relaxing.
Stayed 5 nights in Nov 2023

10/10 Excellent

Dennise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very nice and clean property.
Stayed 6 nights in Oct 2023

10/10 Excellent

qijun

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful！！！
Stayed 3 nights in Oct 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to maui or the big island
I go to hawaii for peace and quiet and beauty. The hotel was fantastic but Honolulu reminds me of las vegas and venice beach. Not what i had in mind. Super glad to have left and gone to maui
Stayed 2 nights in Oct 2023

10/10 Excellent

Maricruz Isabel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay with kids. We enjoyed everything about it. Would really come back and recommend.
Stayed 4 nights in Oct 2023