Castle Hilo Hawaiian Hotel

Photo gallery for Castle Hilo Hawaiian Hotel

Primary image
Outdoor pool
Desk, laptop workspace, iron/ironing board, cots/infant beds
View from room
32-inch flat-screen TV with cable channels

Overview of Castle Hilo Hawaiian Hotel

Castle Hilo Hawaiian Hotel

3.5 star property

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
71 Banyan Dr, Hilo, HI, 96720

Explore the area

  • Popular LocationNaniloa Country Club1 min walk
  • Popular LocationCoconut Island Park4 min walk
  • Popular LocationLiliuokalani Park and Gardens6 min walk
  • AirportHilo, HI (ITO-Hilo Intl.)7 min drive

Choose dates to view prices

About this area

Hilo

Castle Hilo Hawaiian Hotel is located in Keaukaha, a neighbourhood in Hilo, and is next to a golf course and by the ocean. Hamakua Heritage Corridor and Hilo Art Museum are cultural highlights, and some of the area's attractions include Panaewa Rainforest Zoo and Pacific Tsunami Museum. Mokupapapa Discovery Center and Gilbert Carvalho Park are also worth visiting. Discover the area's water adventures with nearby kayaking, or enjoy the great outdoors with mountain biking and hiking/biking trails. Guests appreciate the hotel's central and quiet location.

What's nearby

  • Naniloa Country Club - 1 min walk
  • Coconut Island Park - 4 min walk
  • Liliuokalani Park and Gardens - 6 min walk
  • Wailoa Center - 3 min drive
  • Port of Hilo - 6 min drive

Getting around

  • Hilo, HI (ITO-Hilo Intl.) - 7 min drive

Restaurants

  • The Hilo Bay Cafe - 10 min walk
  • Ponds - 10 min walk
  • Ken's House of Pancakes - 11 min walk
  • Sombat's Fresh Thai Cuisine - 11 min walk
  • Two Ladies Kitchen - 3 min drive

About this property

Castle Hilo Hawaiian Hotel

Bayside Hilo hotel in Keaukaha with free parking
This hotel features an outdoor pool, a restaurant and a fitness centre. Self parking is free. Other amenities include a bar/lounge, a coffee shop/cafe and a business centre. All 286 rooms offer flat-screen TVs with cable channels, and conveniences such as fridges and coffee makers. Other amenities available to guests include free local calls, hairdryers and ironing boards.
Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and a hairdryer. 32-inch Flat-screen televisions come with cable channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee: USD 7-25 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • 18 holes of golf
  • Fitness centre
  • Outdoor pool

Family friendly

  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities

Languages spoken

  • English

Business services

  • Business centre
  • A meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Cots/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Shower/bath combination

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day.
Cots (infant beds) are available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 29.49 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Newspaper
  • Phone calls
  • In-room coffee
  • Parking
  • Additional inclusions
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 7 and USD 25 per person (approximately)
  • Cots (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 465 out of 985 reviews
5 - Excellent 47%
Rating 4 - Good. 353 out of 985 reviews
4 - Good 36%
Rating 3 - Okay. 118 out of 985 reviews
3 - Okay 12%
Rating 2 - Poor. 30 out of 985 reviews
2 - Poor 3%
Rating 1 - Terrible. 19 out of 985 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.4/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities

4.0/5

Eco-friendliness

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok.
Stayed 3 nights in May 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ocean view was great
Stayed 2 nights in May 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fair to good. Friendly staff.
Stayed 1 night in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay at the Hilo Hawaiian during our first ever visit to Big Island. The hotel staff was friendly, and they provided complimentary water bottles and a nice water station that helped with our day adventures. Location near the airport is very convenient--literally walkable to Liliuokalani Park, Suisan Fish Market, and Hilo Bay Cafe. 45 minutes to Volcanoes National Park, 30 minutes to Akaka Falls--less to the Hawaii Tropical Botanical Garden. The hotel is older, and the rooms could use some renovation. The walls are thin, so corridor noise is pretty evident. We came on the last day of Merrie Monarch, so the first night was somewhat noisy. The rooms are super spacious, though, and the exterior walls are soundproof enough that the sound of planes taking off and landing at nearby Hilo Airport aren't that bad. Would definitely stay here again next time we're on Big Island!
Stayed 4 nights in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. WIFI is slow unless you pay an up charge
Stayed 3 nights in Apr 2022