Holidays to Highlands

Great location, staff was very friendly clean rooms. Next time I’m in New York I go back again

When I checked in I was given a room on the street on the second floor. That night the garbage was being collected. It was incredibly noisy and went on and on. Mercifully the room directly across the hall from me was open. Unfortunately the entire HVAC system for the hotel is routed around the second floor. It was dark and there was no way to open a window. I was informed that if I upgraded I could be moved to another floor. I declined.

Amazing location, beautifully-remodeled--the double shower was heaven! Quiet, clean, efficient. Loved our stay! Also, check-out was noon but they offered to extend until 6pm--incredible!

First impressions was poor. I saw the building is rated a F in efficiency. I walked in confused where the front desk was to check in. The area was dark and then the reception greeted us. The reception was ok- not rude and not great with customer service. The reception answered a personal call in the middle of handing keys. Walked in the room and thought i want my money back. Or I’ll take the sink cost and find another place. But stayed because my husband thought it was a decent place to sleep. I wasn’t a fan of hearing loud people in the hallway. But that isn’t the hotels fault. Anyways, My poor experience was offset by the hotel being a great location to great amenities in Chelsea. Also, the shower pressure was amazing and the bed was super comfortable. I thought the placement of the tv remote was cool too. This place may work for some and not for others so it’s important to read reviews before booking. But if you do book make sure you pack slippers !

Cool hotel. Nice staff. Good price. Would stay again.

staff was extra friendly and eager to accommodate.restaurant was really good ,beds were super comfy best nights sleep ever