Ratings based on 48 Verified Reviews

4.3 out of 5
80% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Love the huge swimming pool

Posted 24-Mar-2017
Location: It close and convient to alot of stores in High Level
I absolutely love the huge swimming pool and the continental breakfast that's served each morning. During one of our stays we left before breakfast and they provided us with juice, water, fruits, yoghurts and pastries for all 8 of us. The hotel is always clean and staff are always welcoming plus very helpful. We were a little late getting there for my kids to go to the swimming pool and they accommodated us for the pool in staying a bit longer after it closed. Also offered to open the pool at another time very early for us to enjoy the pool. I would definitely stay here and I always recommend this hotel to our family and friends. especially with little ones cause the pool there is awesome. We've been to the water park at West Edmonton Mall and this pool is alot better then that I say.
3out of 5
Recommended
for Everyone
by A verified traveller from Edmonton

Hotel with great restaurant.

Posted 19-Mar-2017
I come up to High Level at least once a year and have been staying here the last few years as the conference is often held here or very close by. Had a two night stay at the hotel and really enjoyed having a good restaurant and lounge on site. Food was great and service was even better. Rooms were clean and spacious and well furnished with fridge and nice bathroom amenities. The two things I did not like and that would prevent me from staying here again is the noise level. Walls are thin, and there is a lot of noise when people walk in the hallway. The floor seems to echo and so when people start leaving at 6 in the morning, don't expect to get any peace and quiet. The room was also very very warm. After trying to adjust the thermostat as per the staff's recommendation, I finally decided to open the window (in March) and kept it open all night.
Comment from Hotel Management
23-Mar-2017 by tmorad, Hotel Management
Dear Guest, Thank you for taking the time to give us your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for yourself as well as other guests in the future. We hope you will come back and see us again. Sincerely, Tareq Morad General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

It was a nice a clean the staff was great

Posted 18-Mar-2017
Pros: It was a short stat so I liked it
Cons: Because of my short stay I don't see a need for improvement
Location: I was there for a conference so I didn't do much
My experience was great I though it would be a nosy place considering there was a loung on the premises but it was very quite
Comment from Hotel Management
21-Mar-2017 by tmorad, Hotel Management
Dear Reviewer, Thank you for taking the time to give us your feedback regarding your recent stay at our property. We are pleased to hear that you enjoyed our staff as we have always taken pride in the quality of service that we provide our hotel guests. We hope you will come back and see us again soon. Kind Regards, Tareq Morad General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Fort Smith

Family oriented with pool

Posted 08-Mar-2017
Loved the fact that it had a pool and rec facilities which kept the family happy. We had a nice suite that was like being at home. The breakfast in the morning was fabulous. Overall, a great stay away from home.
Comment from Hotel Management
21-Mar-2017 by tmorad, Hotel Management
Dear Guest, Thank you for staying with us and we are glad to hear that your family was able to enjoy our hotel's facilities and the breakfast we offer in the morning. We thank you for taking the time to give us your feedback and we hope to host you and your family again in the future. Sincerely, Tareq Morad General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Yellowknife, NT

Great waterpark!

Posted 18-Feb-2017
Kids loved the waterpark at the pool! Was super impressed that they had soy milk at the buffet breakfast. They had the brand my allergic son can use!
Comment from Hotel Management
23-Feb-2017 by Tareq Morad, Hotel Management
Hello Wendy, We are very happy to hear you and your family enjoyed your stay, and that our Soy product suited your son's dietary needs. Your positive feedback will be shared with our entire team and serve as great motivation to continue to deliver an exceptional service experience. Thank you!
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Dec-2016
Very friendly staff and spacious room! Easy online booking and express check-out really made the experience fast and customer friendly for a quick over night stay.
5out of 5
by A verified traveller

A great place to stay

Posted 10-Dec-2016 on Hotels
Nice and comfortable room, I appreciated the plug-ins for the parking area as the weather was very cold. Restaurant was great for both supper and the free hot breakfast buffet.
4out of 5
Recommended
for Everyone
by A verified traveller

Great Staff

Posted 17-Nov-2016
Pros: My room was clean and comfortable
The staff in the restaurant were excellent, very accommodating when i had ordered my meal and realised I had a call to get on, they were happy and delivered fantastic service.
3out of 5
by A verified traveller

Receptionist super rude

Posted 15-Nov-2016
Pros: Swimming pool area the employee also in swimming pool are is nice
Cons: Be friendly to the customer specially if the customer is friendly too
The receptionist the guy in the evening even The girl in the morning are not friendly (dated October 22 )
3out of 5
Recommended
for Everyone
by A verified traveller from NWT

Nice hotel

Posted 03-Oct-2016
Nice hotel, but I think doors need to be checked every now and then. Took my dog out at 5am and was locked out for about 45mins. Back and forth to front desk getting new keys until she came with me. She had troubles with her keys too but was finally able to get the door open after a while. My family was happy with the rooms though and the comfort