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"The air conditioning button was broke in the bedroom, it was like an oven"

"Check in was quite slow because it took ages to load the computer and the self check in couldn’t find my booking."

"Convenient hotel in excellent location. Comfortable bed, very good breakfast."

"Lovely staff, room as advertised. It’s just a shame that there’s no table, chairs or kettle."

"We had a lovely stay here, nice breakfast included, 5 minute drive from Hope and easy access to lots of walking routes."

"It was very central and staff were great. I believe the hotel is being refurbished slowly so some fixtures and fittings were not finished. I would definitely recommend this hotel. "

"Parking around here is a nightmare. The NCP car park behind the building is closed, the few spaces in front of the hotel are of course taken early, so it's the QPark across the road which is £24 for overnight. Generally the hotel has the appearance of a low budget hotel (but not the price): the furnishings are scratched and tired, there are cracks in the walls above the window; the window was bizarrely covered in clingfilm, the carpets are grubby, with someone else's litter in the corner. The bathroom however was nice, smart and clean, the towels lovely and fluffy and the bedding clean. The breakfast is sufficient but not overly interesting. It may be that Best Western is giving the place a refurb, starting with the bathrooms, but given the price, the cost of parking, and the state of the room, I won't stay here again."

"Super handy location, parking directly opposite at very good price. Friendly, helpful staff. Much more affordable than other nearby options"

"Beautiful, clean hotel and rooms. Staff were all welcoming and attentive. Stayed over for a wedding - wedding meal was delicious. "