High Hazels Holidays from £135

Could make an effort to improve beds and mattresses.

Comfy bed, clean. Easy checkin. £12 Uber to o2 Victoria warehouse. Ideal!

We travelled all day to get to Manchester. We arrived at the Portland to an underwhelming welcome by Irina. It was not immediately obvious we had arrived at reception as a woman was working on a laptop on a simple bench. It appeared we should have known that!!! We actually were at reception but you would never know it! There was not a smile, greeting or acknowledgement from Irina that we were unimpressed. The hotel was quite expensive therefore we would expect a better customer experience. Irina is in need of training or to be replaced by someone who actually likes the role. Unfortunately this soured our stay from the start. We are not in the habit of complaining but we felt so strongly about the poor customer surface we have had to comment.

Everything was good, the staff were helpful. The big issue I had was the rooms all smelling like cigarettes

Oddfellows is a quirky hotel in a beautiful setting. Gorgeous rooms with unique decor. Decent bar. They experienced temporary issue with heating/AC and lunch menu only at dinner time. Food was good and they made sure heaters were in rooms so they adapted well to their issues.