Upon arrival at (close to midnight), we were rudely informed we must provide a voucher for our booking - we were not able to provide a voucher as Expedia provided no such thing. The receptionist said we can have the room for the night whilst they investigate our booking and that we will be visited in our room the next morning as a follow up to this (no such follow up ever came). The next morning we prepared to go to the large outdoor pool advertised for the hotel when we booked it - we were incredibly aggrieved to find this pool no longer existed. The land to the pool had been sold off to make room for some apartments and in its place only a very small rooftop pool was available (this had 30 sun loungers for our hotel and the sister hotel, Evelyn Beach, which each had hundreds of guests). The only alternative to this was the hotel's beach, which carried an €8 per day charge (this was also not made clear when the booking was made). As the rooftop pool was so small, and as there were so many guests trying to use it, we were unable to make use of the pool once - everyone that did had to be there from 9am until the end of the day and could not leave the poolside for fear their towels were removed. This meant we spent €80 over our ten day trip on the beach; an expense we had not planned for.
