Title: Veneziano Boutique Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=18108299&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Veneziano Boutique Hotel Travelers discover Crete's rich heritage at this welcoming guesthouse near Heraklion, where local flavors await and an adjacent golf course offers recreation ## Photo gallery for Veneziano Boutique Hotel ![Lounge - Veneziano Boutique Hotel (Heraklion)](https://images.trvl-media.com/lodging/19000000/18110000/18108300/18108299/f1c013de.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property – evening/night - Veneziano Boutique Hotel (Heraklion)](https://images.trvl-media.com/lodging/19000000/18110000/18108300/18108299/1375ead2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Suite (Maisonette) | Private kitchenette | Fridge, espresso maker, electric kettle, cookware/dishes/utensils - Veneziano Boutique Hotel (Heraklion)](https://images.trvl-media.com/lodging/19000000/18110000/18108300/18108299/51aef1cb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Point of interest - Veneziano Boutique Hotel (Heraklion)](https://images.trvl-media.com/lodging/19000000/18110000/18108300/18108299/9919cfe6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Suite (Maisonette) | In-room dining - Veneziano Boutique Hotel (Heraklion)](https://images.trvl-media.com/lodging/19000000/18110000/18108300/18108299/b75199f6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Veneziano Boutique Hotel sits near Heraklion Loggia, perfectly blending history with Cretan charm. Guests start their mornings with a varied breakfast buffet, can grab snacks at the on-site coffee shop, and enjoy convenient access to the neighboring golf course. ## Reviews 9.2 Wonderful ## Popular amenities - Free Wi-Fi - Air-conditioning - Room service - Housekeeping - Kitchen ## Room options ### Check availability for these dates Tonight [Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=18108299&PinnedHotelID=18108299&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=18108299&PinnedHotelID=18108299&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=18108299&PinnedHotelID=18108299&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=18108299&PinnedHotelID=18108299&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=18108299&PinnedHotelID=18108299&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=18108299&PinnedHotelID=18108299&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=18108299&PinnedHotelID=18108299&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=18108299&PinnedHotelID=18108299&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ### View all photos for Superior Double Room ![Superior Double Room | Frette Italian sheets, premium bedding, in-room safe](https://images.trvl-media.com/lodging/19000000/18110000/18108300/18108299/abf13628.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Free cots/infant beds Kitchenette Fridge Flat-screen TV - 258 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Superior Double Room, City View ![Superior Double Room, City View | Frette Italian sheets, premium bedding, in-room safe](https://images.trvl-media.com/lodging/19000000/18110000/18108300/18108299/dd08ee6d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, City View ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Free cots/infant beds Kitchenette Fridge Flat-screen TV - 258 sq ft - City view - Sleeps 3 - 1 Double Bed ### View all photos for Superior Room, City View (Maisonette) ![Superior Room, City View (Maisonette) | Frette Italian sheets, premium bedding, in-room safe](https://images.trvl-media.com/lodging/19000000/18110000/18108300/18108299/6fd2e7a9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, City View (Maisonette) ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Free cots/infant beds Kitchenette Fridge Flat-screen TV - City view - Sleeps 3 - 1 Queen Bed ### View all photos for Family Suite (Maisonette) ![Family Suite (Maisonette) | Private kitchenette | Fridge, espresso maker, electric kettle, cookware/dishes/utensils](https://images.trvl-media.com/lodging/19000000/18110000/18108300/18108299/51aef1cb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite (Maisonette) ### Highlights Separate sitting area Soundproofed Individually furnished Individually decorated Air conditioning Free cots/infant beds Kitchenette Fridge - 377 sq ft - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ### View all photos for Senior Suite ![Senior Suite | Frette Italian sheets, premium bedding, in-room safe](https://images.trvl-media.com/lodging/19000000/18110000/18108300/18108299/5af53db1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Senior Suite ### Highlights Separate sitting area Soundproofed Individually furnished Individually decorated Air conditioning Free cots/infant beds Kitchenette Fridge - 377 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ### View all photos for Junior Suite ![Junior Suite | Frette Italian sheets, premium bedding, in-room safe](https://images.trvl-media.com/lodging/19000000/18110000/18108300/18108299/69517187.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Separate sitting area Soundproofed Individually furnished Individually decorated Air conditioning Free cots/infant beds Kitchenette Fridge - 258 sq ft - 1 bedroom - City view - Sleeps 3 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHeraklion-Hotels-Veneziano-Boutique-Hotel.h18108299.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHeraklion-Hotels-Veneziano-Boutique-Hotel.h18108299.Hotel-Information) ## About the area Located in Heraklion, Veneziano Boutique Hotel is in the city centre and on the waterfront. Heraklion Loggia and Venetian Walls are notable landmarks, and if an activity is on the agenda, visit Heraklion Port. Koules Fortress and Heraklion Archaeological Museum are two other places to visit that come recommended. [Visit our Heraklion travel guide](https://www.expedia.co.uk/Heraklion.dx1444) [View more Guest houses in Heraklion](https://www.expedia.co.uk/Heraklion-Guest-Houses.d1444-aaGuestHouses.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.33909%2C25.13062&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=QvSzQz0Hp9OVJMA4F7YQsK6OiAQ=) N.Kazantzaki 1, Heraklion, 71202 ### What's nearby - Historical Museum of Crete \- 3 min walk \- 0.2 miles - Heraklion Loggia \- 3 min walk \- 0.2 miles - Morosini Fountain \- 3 min walk \- 0.2 miles - Heraklion Archaeological Museum \- 7 min walk \- 0.4 miles - Heraklion Port \- 15 min walk \- 0.9 miles ### Getting around - Heraklion (HER-Nikos Kazantzakis) - 18 min drive ### Restaurants - ‪Lola - ‬2 min walk - ‪Dark Tales - ‬1 min walk - ‪Goody's - ‬2 min walk - ‪Παλιό Καφέ - ‬2 min walk - ‪Frankly Cafe - ‬2 min walk ## About this property ### Veneziano Boutique Hotel Upscale guest house near Heraklion Loggia Located close to Morosini Fountain and Venetian Walls, Veneziano Boutique Hotel provides a free breakfast buffet, an adjacent golf course and a coffee shop/cafe. Free in-room WiFi and a snack bar/deli are available to all guests. You'll also find perks such as: - Tour/ticket information, concierge services and wedding services - Luggage storage Room features All guest rooms are individually furnished, and offer comforts, such as premium bedding and wet bars, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning. Extra conveniences in all rooms include: - Frette Italian sheets and free cots/infant beds - 8 bathrooms with showers and free toiletries - Flat-screen TVs with digital channels - Kitchenettes, fridges and cookware/dishes/utensils ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/107000000/106110000/106104000/106103937/fcbfd63d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Centro Vero Suites by Omilos Hotels Heraklion - Free Wi-Fi - Air-conditioning - Housekeeping - Microwave 8.2 Very good 31 reviews £52 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=106103937&PinnedHotelID=106103937&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/107000000/106560000/106556800/106556775/91bd8ccb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vegga Suites Heraklion - Free Wi-Fi - Air-conditioning - Housekeeping - Soundproof rooms 10 Exceptional 3 reviews £63 includes taxes & fees 15 Jan - 16 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=106556775&PinnedHotelID=106556775&HadPinnedHotel=true®ionId=-1&adults=2) ![Living area](https://images.trvl-media.com/lodging/118000000/117370000/117361300/117361235/d91902e1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cozy apartment in Kokkini Hani ! 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discounts available ### Food and drink - Free buffet breakfast available daily 8 AM to 10:00 AM - A coffee shop/cafe - Snack bar/deli ### Family friendly - In-room cot - In-room kitchenette - In-room refrigerator - Snack bar/deli - Soundproofed rooms ### Conveniences - Limited-hour front desk - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance - Wedding services ### Outdoors - On the boardwalk/promenade - On the waterfront ### Accessibility - No lift ### More - 1 floor - 2 buildings - Built in 1730 - Designated smoking areas (fines apply) - Traditional architecture ## Room amenities ### Bedroom - Free cot - Frette Italian sheets ### Bathroom - 8 private bathrooms - Dressing gowns - Free toiletries - Hair dryer - Shower - Towels provided ### Entertainment - Flat-screen TV with digital channels ### Food and drink - Cookware, dishware, and utensils - Electric kettle - Espresso maker - Free bottled water - Kitchenette - Limited room service - Refrigerator - Wet bar ### More - Air conditioning - Desk - Individual decor - Individual furnishings - Iron/ironing board on request - Laptop workspace - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions The front desk is open daily from 7:30 AM - 3:00 PM Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours), lockbox ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking. - A tax is imposed by the city: From 1 November to 31 March, EUR 0.50 per accommodation, per night - A tax is imposed by the city: From 1 April to 31 October, EUR 2.00 per accommodation, per night We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation ### Property is also known as Veneziano Boutique Hotel Heraklion Veneziano Boutique Heraklion Veneziano Boutique Veneziano Boutique Heraklion Veneziano Boutique Hotel Heraklion Veneziano Boutique Hotel Guesthouse Veneziano Boutique Hotel Guesthouse Heraklion ## Frequently asked questions ### Is Veneziano Boutique Hotel pet-friendly? ### What time is check-in at Veneziano Boutique Hotel? ### What time is check-out at Veneziano Boutique Hotel? ### Where is Veneziano Boutique Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Veneziano Boutique Hotel Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.8 Location ### 9.8 Staff & service ### 9.2 Property conditions & facilities 10 - Excellent 101 8 - Good 29 6 - Okay 3 4 - Poor 3 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### Marina 16 Mar 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Very cute and comfortable place in a great location. ##### Marina ### 10/10 Excellent #### Yoram 28 Jul 2023 Liked: Cleanliness, room comfort, communication #### A great stay in a very good location!!! We absolutely loved our time at this hotel and we would stay here again for sure!!! ##### Yoram Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Chris 1 Oct 2023 Liked: Cleanliness, room comfort, communication Right in the heart of downtown Heraklion, this cosy hotel is a short walk from all the shops, restaurants and attractions. The room was modern and clean with breakfast included and was close to everything. ##### Chris Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Mike 26 May 2024 Liked: Cleanliness, room comfort, communication #### A good find. We’ll-located, excellent value for money, friendly service. ##### Mike Stayed 1 night in May 2024 ### 10/10 Excellent #### David 14 Jul 2022 Liked: Cleanliness, property conditions & facilities, communication Great location near Morosini fountain. Room was nicely appointed and the building is very cool. Friendly and helpful staff. ##### David Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Andreas 11 Aug 2022 Liked: Cleanliness, room comfort, communication #### Stayed here for a short stay. Recomend it. The staff was amazing and helpful. The location was perfect, super close to everything. Would recomend for a short stay i heraklion. The hotel was so so soooo cozy. The breakfast should improve though. ![](https://a.travel-assets.com/ugc/hotel-reviews/3CDBE847D785593321408B235850A517F9558E3A1660212435900.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8DBD9E4EE547D829554CF6457AE563C4CA0546851660212444924.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Andreas Stayed 1 night in Aug 2022 ### 10/10 Excellent #### Josefine 16 Aug 2022 Liked: Cleanliness, room comfort, communication #### Absolutely great! Had a great experience. Really nice staff and the location of the hotel were absolutely perfect. Couldn’t recommend this enough. ##### Josefine Stayed 6 nights in Aug 2022 ### 10/10 Excellent #### Geraldine 20 Jun 2024 Liked: Cleanliness, room comfort, communication #### Small gem well located! Great hotel, cute maisonette, amazing location surrounded by so many fabulous restaurants, shops and even the harbour is close (10 min walk max). Many bus stops around to go to Knossos, and beaches. Breakfast was great, staff super nice. Bathroom is small but it serves its purpose :). Would come back without hesitation😍 ![](https://a.travel-assets.com/ugc/hotel-reviews/13D1FA964D789351B2E59D289D3F9310BC748D9F1718914790463.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/C9395D58192FE2AD78F991B2C0B75214291147541718914797763.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Geraldine Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Sébastien 12 Oct 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Very nice property! Perfect location. Super clean. The staff was very nice and helpful. The only problem is there is not a lot of parking options around if you have a car. Would definitely go back. ##### Sébastien Stayed 2 nights in Oct 2022 ### 8/10 Good #### Hong 24 Jul 2022 Liked: Cleanliness, communication The stuffs are very nice, response to message quickly. The location is very good, close to all attractions in the city. The only concern is that I smell mold in the bed and towels, it is a nice small hotel, but I don’t think it is 4 stars. ##### Hong Stayed 4 nights in Jul 2022 ### 8/10 Good #### Thais 8 Jun 2023 Liked: Cleanliness, room comfort, communication #### A pleasant stay We had a very pleasant stay at this hotel, we had the very spacious maisonette. Amenities were available, we had hot drinksand also complimentary water throughput our stay. The breakfast was a highlight, lovely fresh, local food, whilst sitting in the beautiful patio. The downside was the tiny bathroom where the showerscreen didnt really stop the water spilling every. ##### Thais Stayed 2 nights in Jun 2023 ### 10/10 Excellent #### Catherine 19 Aug 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication We really enjoyed the Veneziano Boutique Hotel. We stayed in the maisonette, which was a funky, two-level suite (steep stairs - not recommended for anyone with mobility issues). The air conditioning worked well and it was a comfortable space. The staff were very friendly and helpful. The breakfast was really delicious and eaten in a lovely courtyard. All the great restaurants and museums were within walking distance. We would definitely stay here again. ##### Catherine Stayed 3 nights in Jul 2022 ### 10/10 Excellent #### kimberly 23 Sept 2022 Liked: Cleanliness, property conditions & facilities, communication Beautiful courtyard Room had wonderful character Friendly and helpful staff Shower was missing one glass wall / door so was not enclosed so water was able to get all over floor. ##### kimberly Stayed 1 night in Sep 2022 ### 10/10 Excellent #### Aidan 2 Oct 2022 Liked: Cleanliness, room comfort, communication #### Hospitable Heraklion The location is incredible to access the centre of Heraklion and buzzing night life within a very short walk. We arrived late which and had no problem to access our room with the key in the lock box. We were exceptionally lucky with parking and found a space in front of the property - looking at the local parking I think we were one in 1000 to find this though! The hosts are incredibly helpful and hospitable, we had a lovely stay! ##### Aidan Stayed 1 night in Sep 2022 ### 8/10 Good #### Anca 29 Jul 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Nice accommodation in the centre of Heraklion. We had a room on the 1st floor which is not suitable for guests arriving with suitcases as there is no elevator and quite high stairs. The rooms are not well isolated so you can hear when other people talk in the next rooms. Did not manage to get a proper sleep due to the noise made by the other guests so for this reason I would not recommend it. ##### Anca Stayed 1 night in Jul 2022 ### 2/10 Terrible #### Jessica Kay 7 Oct 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication It took me 15 mins to get the Masonette door open because the lock is screwed up. Very loud upstairs people, scooters zooming by all hours of the night. Loud music. No parking walked 5 blocks for parking ##### Jessica Kay Stayed 1 night in Oct 2022 ### 6/10 Okay #### Karthika 15 Jun 2023 Liked: Cleanliness The room itself was great, only thing is could have had an extra bottle of shower gel. However the main issue was the door, the key needs to be inserted at a specific angle and turned very specifically. If not, you risk being locked out & waiting for help. Thankfully we only stayed one night. This is not a new thing, previous reviews have mentioned as well. No 24/7 reception in case u go out and get locked out. Emergency number available but we were asked "what did you do to the door". Anyway, if this is an issue for you, please find alternate hotels to stay in ##### Karthika ### 4/10 Poor #### Jennifer 14 Jun 2023 Disliked: Cleanliness, amenities, property conditions & facilities We were really disappointed in most everything about this hotel - it was not at all what was advertised and we felt completely overpriced for what we got. The room was old and generally tired and grubby. The downstairs comprised of a space with two armchairs with dirty fabric, and a kitchenette and bathroom. Tea/coffee supplies were not replenished and once we’d used the cups on day 1 we had no way to clean them and those too were not replaced. The bathroom is tiny and shower had mould in it. In the room there is only one small mirror in the bathroom so it’s not easy to get dressed up nicely for an evening out. Upstairs the bedroom is too small for two bedside tables so one person has to put their belongings on the floor between the bed and the wall. Housekeeping dropped off new towels when we asked but aside from that there was no housekeeping service. After 3pm we had no access to the courtyard area because the reception closes at 3pm. All of above is ok if you’re paying 2 star prices but the hotel was expensive and very overpriced for what we got. Would not recommend at all. ##### Jennifer Stayed 3 nights in Jun 2023 ### 2/10 Terrible #### Grant 27 Jul 2022 Disliked: Cleanliness, room comfort, communication #### Avoid this hotel, no hospitality here, just greed. I was locked out of this hotel and then charged for the hotel! I booked this hotel through hotels.com and arrived at approximately 11pm on my first visit to Crete. The hotel was pitch black and this was confusing because check in was supposed to be open until midnight so i thought the hotel was closed. A few days later I noticed I had been charged for that night when I did not stay there. When I went back through Heraklion I visited the hotel and spoke with the staff ( who were very nice) but the owners would not correct the situation indicating that I had not called the emergency number outside the building and so they had no responsibility to me. The room was ready and I should have called the emergency line. I told them I thought the hotel was closed and that I did not have an emergency.... only a closed check-in. They left me at night in a strange city to find another hotel and then charged me for it. The owner/manager is a terrible policy slave who simply hides behind the fine print and has forgotten the spirit of hospitality. This owner could have easily remedied this and done the right thing but was simply greedy and id not care because he had my money already. ##### Grant Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Martin 23 Apr 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Herzliche Begrüßung mit Willkommensgetränk durch freundliches Personal. Atmosphäre eines alten Gebäudes mit Innenhof, in dem es auch das Frühstück gab. Schöne Lage nur wenige hundert Meter vom Löwenbrunnen und den Geschäften der Innenstadt. ##### Martin Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Patrick 19 Apr 2023 Liked: Cleanliness, room comfort, communication Excellent hôtel, chambre très grande et confortable. Emplacement idéal. Bon rapport qualité prix. Gentillesse du personnel. ##### Patrick Stayed 1 night in Apr 2023 ### 10/10 Excellent #### VINCENT 2 Nov 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Hôtel très bien situé à 10 mètres des rues piétonnes du centre ville. Le personnel est agréable et disponible. La chambre était très propre malgré une fuite dans la douche. Je recommande vivement cet établissement! ##### VINCENT ### 10/10 Excellent #### Jacques 2 Oct 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Excellente location dans la vielle ville. On peut garer la voiture à moins de 5 minutes de marche. Le petit déjeuner est extraordinaire. ##### Jacques Stayed 2 nights in Sep 2022 ### 4/10 Poor #### Verified traveller 20 Sept 2022 Liked: Cleanliness Disliked: Room comfort #### Kein Boutiquehotel und daher viel zu teuer Wir buchten dieses (Boutique)-Hotel, weil wir uns eine ansprechende und komfortable Einrichtung der Suite erwarteten. Vor Ort fanden wir jedoch zwei sehr einfach eingerichtete Zimmer vor, die optisch und vom Komfort her eine Enttäuschung waren. Die Handtücher und Bademäntel hatten ihre beste Zeit schon lange hinter sich, wobei auch der hygienische Zustand aufgrund einiger Flecken fragwürdig war. Das Frühstück fanden wir ausreichend gut. Das Personal war sehr freundlich und zuvorkommend. Preis und Ausstattung der Räume passen nicht zueinander und der Begriff Boutiquehotel ebenso wenig. Für diesen Preis hätten wir in einen deutlich besseren Hotel übernachten können. Und sind die vielen positiven Bewertungen ein Rätsel! ![2. Raum](https://a.travel-assets.com/ugc/hotel-reviews/7A7F52807B782CAE18EB60CAD72FB4DA077938351663668178513.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![2. Raum](https://a.travel-assets.com/ugc/hotel-reviews/133115FCF7667672FBE92256B61EAF5D0D9F13C51663668174416.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Schlafzimmer](https://a.travel-assets.com/ugc/hotel-reviews/0A833B69B51A8136F928AB096DCFBAFC7EB9609F1663668179887.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Dusche](https://a.travel-assets.com/ugc/hotel-reviews/3ED2F1373D3114F889F3F0BE1FBC7D8A8C97EE151663668177741.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Sep 2022 ### 10/10 Excellent #### Sindy 23 Aug 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Henkilökunta oli todella avulias, hyvien kulkuyhteyksien lähellä sijainti. 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