Castello City Hotel

Photo gallery for Castello City Hotel

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Deluxe Room, Sea View | Balcony
Deluxe Triple Room, City View | Hypo-allergenic bedding, memory-foam beds, in-room safe, desk
Family Room (Family) | Hypo-allergenic bedding, memory-foam beds, in-room safe, desk
Deluxe Triple Room, City View | Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Overview of Castello City Hotel

Castello City Hotel

4.0 star property

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Business services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
62 Martyron 1, Avenue, Heraklion, Crete Island, 71304

Explore the area

  • Popular LocationMorosini Fountain13 min walk
  • Popular LocationHeraklion Loggia15 min walk
  • Popular LocationHeraklion Archaeological Museum18 min walk
  • AirportHeraklion (HER-Nikos Kazantzakis)13 min drive

Choose dates to view prices

About this area

Heraklion

Located in Heraklion, Castello City Hotel is in the business district and near the airport. Heraklion Museum of Religious Art and Manos Hatzidakis Theatre are cultural highlights, and some of the area's attractions include Natural History Museum of Crete and Watercity Waterpark. Travelling with kids? Consider Dinosauria Park, or check out an event or a game at Freedom National Stadium.

What's nearby

  • Kapetan Mihalis Korakas - 13 min walk
  • Hania Gate - 13 min walk
  • Morosini Fountain - 13 min walk
  • Heraklion Loggia - 15 min walk
  • Heraklion Archaeological Museum - 18 min walk

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 13 min drive

Restaurants

  • Mavros katis - 8 min walk
  • Vourvouladiko - 9 min walk
  • Pastarella - 9 min walk
  • Lakkos - 10 min walk
  • Meze meze - 11 min walk

About this property

Castello City Hotel

4-star, family-friendly hotel near Heraklion Port
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Additionally, a rooftop terrace, a 24-hour business centre and a conference centre are on-site.
Castello City Hotel offers 68 accommodations with a safe and coffee/tea makers. Beds feature memory foam mattresses. Televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Languages

English, French, German, Greek, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of Health First (Greece)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
Negative COVID-19 test result requirement applies to all guests aged 17 and over, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 17 and over; guests must have received complete vaccination at least 30 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free off-site parking within 328 ft
  • Street parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free manager's reception
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • The 5th floor

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • Laundry facilities
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (70 square feet of space)
  • A meeting room

Outdoors

  • Rooftop terrace

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Memory-foam mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower

Entertainment

  • Digital channels
  • TV

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 25
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Negative COVID-19 test result requirement applies to all guests aged 17 and over, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 17 and over; guests must have received complete vaccination at least 30 days prior to check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 15 per vehicle (one-way)
  • Late check-out fee: EUR 25 (subject to availability)
  • In-room safe fee: EUR 2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Castello City
Castello City Heraklion
Castello City Hotel
Castello City Hotel Heraklion
Castello Hotel
Castello City Hotel Crete/Heraklion
Hotel Castello City
Castello City Heraklion
Castello City Hotel Hotel
Castello City Hotel Heraklion
Castello City Hotel Hotel Heraklion

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 118 out of 421 reviews
5 - Excellent 28%
Rating 4 - Good. 165 out of 421 reviews
4 - Good 39%
Rating 3 - Okay. 89 out of 421 reviews
3 - Okay 21%
Rating 2 - Poor. 31 out of 421 reviews
2 - Poor 7%
Rating 1 - Terrible. 18 out of 421 reviews
1 - Terrible 4%

3.9/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

3.8/5

Property conditions & facilities

3.9/5

Eco-friendliness

3/5 Okay

Stayed 3 nights in Oct 2021

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible cleanliness
Stayed 5 nights in Oct 2021

3/5 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
The hotel is nice and cleanut pretty noisy and the beds are low quality, the mattress is too old and the bed is noisy
Stayed 1 night in Oct 2021

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel, great location, friendly staff!
The hotel is very clean and we'll kept. The staff is very friendly and welcoming. Especially Rula at the front desk!!! Great views of the city in an awesome location. Walking distance from the sea!
Stayed 1 night in Sep 2021