62 Martyron 1, Avenue, Heraklion, Crete Island, 71304
Explore the area
Popular LocationMorosini Fountain13 min walk
Popular LocationHeraklion Loggia15 min walk
Popular LocationHeraklion Archaeological Museum18 min walk
AirportHeraklion (HER-Nikos Kazantzakis)13 min drive
Choose dates to view prices
About this area
Heraklion
Located in Heraklion, Castello City Hotel is in the business district and near the airport. Heraklion Museum of Religious Art and Manos Hatzidakis Theatre are cultural highlights, and some of the area's attractions include Natural History Museum of Crete and Watercity Waterpark. Travelling with kids? Consider Dinosauria Park, or check out an event or a game at Freedom National Stadium.
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Additionally, a rooftop terrace, a 24-hour business centre and a conference centre are on-site.
Castello City Hotel offers 68 accommodations with a safe and coffee/tea makers. Beds feature memory foam mattresses. Televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Awards and affiliations
Green/Sustainable Property This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
Languages
English, French, German, Greek, Italian
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of Health First (Greece)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
Negative COVID-19 test result requirement applies to all guests aged 17 and over, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 17 and over; guests must have received complete vaccination at least 30 days prior to check-in
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Negative COVID-19 test result requirement applies to all guests aged 17 and over, and test must have been administered no more than 48 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 17 and over; guests must have received complete vaccination at least 30 days prior to check-in
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cots are available on request at the property
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
A tax is imposed by the city: EUR 3.00 per accommodation, per night
We have included all charges provided to us by the property.
Optional extras
Airport shuttle fee: EUR 15 per vehicle (one-way)
Late check-out fee: EUR 25 (subject to availability)
In-room safe fee: EUR 2 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
We should mention
Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Property is also known as
Castello City
Castello City Heraklion
Castello City Hotel
Castello City Hotel Heraklion
Castello Hotel
Castello City Hotel Crete/Heraklion
Hotel Castello City
Castello City Heraklion
Castello City Hotel Hotel
Castello City Hotel Heraklion
Castello City Hotel Hotel Heraklion
Frequently asked questions
No, pets are not allowed at this property.
As of 15 Aug 2022, prices found for a 1-night stay for 2 adults at on 29 Aug 2022 start from £88.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Self-parking is free at this property; nearby parking is also free.
Check-in begins at 3:00 PM.
Checkout is at 11:00 AM. Late checkout is available for EUR 25 (subject to availability).
Yes, there's an airport shuttle that runs on request. A fee of EUR 15 per vehicle applies.
This family-friendly Heraklion hotel is located near the airport, steps away from Venetian Walls, Hania Gate and Kapetan Mihalis Korakas. Heraklion Port is 1.5 mi (2.4 km) away.
Yes, Castello City Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Castello City Hotel cancellation policy on our site for more details about any exclusions or requirements.
Overall score and ratings
3.8
Good
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The hotel is very clean and we'll kept. The staff is very friendly and welcoming. Especially Rula at the front desk!!! Great views of the city in an awesome location. Walking distance from the sea!