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Overview of Castello City Hotel

Photo gallery

Guest reviews

3.7/5 Good
326 reviews
Guests rated this property 3.9/5 for cleanliness.

Amenities

  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Restaurant

Map

Explore the area

Popular LocationVenetian Walls5 min walk
Popular LocationHania Gate13 min walk
Popular LocationKapetan Mihalis Korakas13 min walk
AirportHeraklion (HER-Nikos Kazantzakis)14 min drive

Choose dates to view prices

  • Deluxe Double Room

    Room amenities

    • 226 sq ft
    • Sleeps 2
    • 1 Double Bed OR 2 Single Beds
    More details
  • Deluxe Double Room, City View

    Room amenities

    • 215 sq ft
    • City view
    • Sleeps 2
    • 1 Double Bed OR 2 Single Beds
    More details
  • Deluxe Double Room, Sea View

    Room amenities

    • 215 sq ft
    • Sea view
    • Sleeps 2
    • 1 Double Bed OR 2 Single Beds
    More details
  • Deluxe Triple Room, City View

    Room amenities

    • 269 sq ft
    • City view
    • Sleeps 3
    • 2 Single Beds and 1 Single Sofa Bed OR 1 Double Bed and 1 Single Sofa Bed
    More details
  • Deluxe Room (Family)

    Room amenities

    • 258 sq ft
    • City view
    • Sleeps 4
    • 2 Single Beds and 2 Double Sofa Beds
    More details

About this area

Heraklion

Located in Heraklion, Castello City Hotel is in the business district and near the airport. Heraklion Archaeological Museum and Heraklion Museum of Religious Art are cultural highlights, and some of the area's attractions include Watercity Waterpark and Dinosauria Park. Travelling with kids? Consider Cretaquarium, or check out an event or a game at Freedom National Stadium.

Visit our Heraklion travel guide
Map
Popular Location

What's nearby

  • Venetian Walls - 5 min walk
  • St. Minas Cathedral - 8 min walk
  • Natural History Museum of Crete - 10 min walk
  • Hania Gate - 13 min walk
  • Kapetan Mihalis Korakas - 13 min walk

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 14 min drive

Restaurants

  • The 5th floor — 1 min walk

About this property

Castello City Hotel

4-star, family-friendly hotel near Heraklion Port
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/café. Free buffet breakfast, free WiFi in public areas and a free manager's reception are also provided. Additionally, a rooftop terrace, a 24-hour business centre and a conference centre are on-site. All 68 soundproofed rooms feature free WiFi and memory foam beds. For a bit of entertainment, guests will find TVs with digital channels, and other amenities include fridges and room service (during limited hours).
Castello City Hotel offers 68 forms of accommodation with a safe and a hairdryer. Beds feature memory foam mattresses. Televisions come with digital channels. Bathrooms include a shower and complimentary toiletries.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking: EUR 4 per day
Street parking
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

Free buffet breakfast available daily 7 AM–10 AM
1 restaurant and 1 coffee shop/cafe
1 bar
Free manager's reception
Room service available
Coffee/tea in a common area

Family friendly

Babysitting/childcare (surcharge)
Dry-cleaning service
Free cots/infant beds
Laundry facilities
Fridge
Soundproofed rooms

Conveniences

ATM/banking services
Lift
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Languages spoken

English
French
German
Greek
Italian

Business services

24-hour business centre
1 meeting room
Computer station
Conference centre (70 square feet of space)

Outdoors

Rooftop terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible parking

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Free cots/infant beds
Hypo-allergenic bedding
Memory foam mattress

Bathroom

Free toiletries
Hairdryer
Shower

Entertainment

Digital channels
TV

Food and drink

Fridge

More

Connecting rooms available
Desk
Phone
Safe
Soundproofing

Policies

Check-in

Check-in between 2 PM and midnight
Express check-in

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 4 years old or younger stays free when using existing bedding
Free cots (infant beds)

Payment types at the property

American Express
Diners Club
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: EUR 15 per vehicle (one-way)
  • Self-parking fee: EUR 4 per day
  • Late check-out fee: EUR 25 (subject to availability)
  • In-room safe fee: EUR 2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Castello City Hotel Heraklion
Castello City Hotel
Castello City Heraklion
Castello City
Hotel Castello City
Castello City Hotel Crete/Heraklion
Castello City Hotel Hotel
Castello City Hotel Heraklion
Castello City Hotel Hotel Heraklion

Frequently asked questions

Can I cancel my reservation for free at Castello City Hotel and receive a full refund?
Yes, Castello City Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Castello City Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is available for EUR 4 per day.
What time is check-in at this property?
Check-in is from 2 PM to midnight.
What time is check-out at this property?
Checkout is at noon. Late checkout is available for EUR 25 (subject to availability).
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of EUR 15 per vehicle, one-way, applies.
Where is this hotel located?
This family-friendly Heraklion hotel is located near the airport, within 1 mi (2 km) of Venetian Walls and Heraklion Archaeological Museum. Heraklion Port is 1.4 mi (2.3 km) away.

Guest reviews

5 - Excellent
77
4 - Good
132
3 - Okay
74
2 - Mediocre
29
1 - Poor
14
3.9
Cleanliness
4.1
Service and Staff
4.1
Amenities
3.7
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Dec 2019

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 4 nights in Nov 2019

    2/5

      This traveller didn’t leave comments with their review
      Stayed 5 nights in Oct 2019

      4/5 Good

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Very comfortable bed. Very friendly and personal staff. Terrific breakfast included in the price. The free parking included with the hotel was a little tricky - two blocks away but once we figured it out it was not a problem. Would definitely stay again.

      Stayed 2 nights in Oct 2019

      4/5 Good

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Stayed 3 nights in Oct 2019