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Reviews of Citykoti Downtown Apartments

4 out of 5
Citykoti Downtown Apartments
Malminkatu 38, Kamppi, Helsinki

Reviews

8.0

Very good

Rating 10 - Excellent. 99 out of 496 reviews" "
Rating 8 - Good. 283 out of 496 reviews" "
Rating 6 - Okay. 89 out of 496 reviews" "
Rating 4 - Poor. 19 out of 496 reviews" "
Rating 2 - Terrible. 6 out of 496 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness
Good studio apartment
Basic but clean and very well located. Easy check in and let drop off. Also had a well equipped kitchen for a studio apartment.
Stayed 4 nights in Jun 2023

8/10 Good

Nelsom

Business traveller
Liked: Cleanliness
A basic soartment in lovely Helsinki
OK The key office place was wierd. And not obvious under all that construction covering. Should have been better signs.
Stayed 2 nights in Jun 2022

8/10 Good

Mikko

Business traveller
Disliked: Cleanliness
Apartments may vary
Citykoti offers easy short term apartment rentals in Helsinki downtown. This time my place was mixed bag - the apartment was extra small, somewhat worn down and dirty. However it was at a good location, offered kitchenette and a washing machine and that's all what I needed.
Stayed 12 nights in Aug 2021

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Tiny apartment.
Tiniest place ever! But....but...it was 2 blocks from everything we wanted to see. Close to the metro, buses; vibrant area. Not sure we would stay there again, it was so small, but we had a blast! Major drawback was getting the keys and having no one help us. Very safe area, just small!
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

6/10 Okay

Francois

Liked: Cleanliness
Disliked: Staff & service
Ok
Ok Instructions to find apt were a bit lacking but managed to find it. Apt was rather small but functional Good lication
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. We were close to the train station about a 15 easy walk. Metro station and trams nearby. Very nice Tandori Indian restaurant a quick walk away.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and clean/quiet room. Had a bit of difficulty trying to figure out the access when I arrived but got there in the end! No issues with the room however
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Good location & new hotel idea when there is no reception or personnel , u hv to check in & out with the new technology .
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Support provided by the staff and amenities were really good
Stayed 4 nights in Apr 2019

10/10 Excellent

Hugh J

Liked: Cleanliness, property conditions & facilities, room comfort
Location
Great location
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, no problems, close to center. As described.
Stayed 7 nights in Dec 2018

4/10 Poor

Elizabeth

Disliked: Staff & service, room comfort
Great if you don't want to sleep.
I usually sleep excellently wherever I am, but I barely slept at all here. The walls were paper thin and I could hear at least two or three couples having sex and arguing at 3 or 4am, on both nights, the bed was uncomfortable as hell and it didn't feel clean. There were stray hairs in the shower and the keys were difficult to use. I got 3 hours sleep in total over two nights and I don't usually have difficulty sleeping.
Stayed 2 nights in Nov 2018

10/10 Excellent

Aaron, Melaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property, self service from check in to check out. I'm cool with it, but if you need check service with human, maybe not for you. Clean and convenient.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location. Simple. Poor service. Tricky doors.
Stayed 9 nights in Oct 2018

8/10 Good

Frank, Mijdrecht, Netherlands

Liked: Cleanliness, property conditions & facilities, room comfort
It was a very nice apartment, we had a pleasant stay.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
3 nights in Helsinki
Biggest frustration is that the reception hours/facilities for these serviced apartments is VERY limited. We were forced to leave our luggage in a locker at the central station from our arrival in Helsinki at 9am, we couldn't get the keys until 3.30pm. Also you collect them from a postbox in the building's ground floor, so we never saw any staff the whole time we stayed there. The apartment itself was fine, it served its purpose and was big enough for 2 people, with sufficient cooking facilities. It's located close to the central bus station/metro station and a big shopping centre with plenty of restaurants/supermarkets close by. Also 5 min walk to rock church, 15 mins to train station and centre of town. Overall good value for money and would consider staying again if we're back in Helsinki.
Stayed 3 nights in Sep 2018

2/10 Terrible

IRENE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable and rude
Horrible hotel - the only good thing was it’s location right in downtown. Super uncomfortable hard beds(it’s probably softer to sleep on the floor!), hard wood chairs so there was nowhere to comfortably sit in the room. Impossible small bathroom with no room to move in the shower without turning the water off. There was only 4 small packs of shampoo( enough for 2 days, and we stayed 2 weeks) and 1”x1” piece of soap. No cleaning services during your stay. The room looked completely different compared to the picture online. The female assistant at the main office was extremely rude to us. We were given only 1 key so we couldn’t even go and explore the city separately! Online it was posted as a 4 star hotel, but I would say it’s below 1. We will NEVER stay there again!
Stayed 13 nights in Sep 2018

8/10 Good

Keith

Liked: Cleanliness, staff & service, room comfort
Quaint
This place has a great location and a cool feel. It's small but has everything. Part B was hard to find (through the car port). I never actually met anyone working there.
Stayed 2 nights in Sep 2018

8/10 Good

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Jul 2018

6/10 Okay

Kumika

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2018

8/10 Good

Jie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

CAROLYN

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good basic facility - no soap and I think no towels. There was a small kitchen area with utensils, glasses, plates. The room was temperature controlled. It is a little far from town - maybe 10-15 minutes. The bed was okay. The staff is very friendly and helpful, and there is a communal room where you can eat, make coffee, although you will need your own supplies. I paid about $100 US dollars in mid June - Helsinki is an expensive city. It is a good value.
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Property as described but communication not good
The property is exactly as described and very close to all the shops. Main train station is a 15 min walk from the property. I had emailed the property 48 h prior to arrival as instructed by them and had asked a question but did not get any reply. Once i reached there everything was fine.
Stayed 5 nights in Jun 2018

10/10 Excellent

Andrei, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Chew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Apartments were on the same street as the reservation office to collect keys. Few min walk to kamppi metro. Supermarkets, fast food and shopping Malls nearby. Easy to reach central railway station and anywhere in Helsinki. Rooms were clean and had everything, stove, pans for cooking, plates cutlery and even dishwasher. A few minor issues. There was also a washing machine, but had to buy your own detergent, and there was no place to dry our clothes. Bathroom a little small, difficult to help our young children shower. Insufficient plastic bags provided for trash for our stay, we had to buy additional trash bags from the supermarket. Otherwise it is good value for money, will definitely stay again when in Helsinki. If you are coming by metro, alight at kamppi but don't take the shopping mall exit. Take the other exit where you will see Mac Donald's and k supermarket on your right, and walk towards alepa supermarket, it will just be about 2-3 zebra crossings to the office to collect the keys. We were told there was a playground for children nearby, but did not have time to explore. Reservation office was also very nice and understanding to allow us to leave our luggage with them after check out so we could bring our children to Linnanmäki on our last day in Helsinki
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The apartment is very central, and set up perfectly! It was clean and although slightly dodgy looking on the outside it was very cozy inside! Parking is 18Euros a day but not always available.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value. Would stay here again.
Overall good experience, and would definitely stay here again. Would like to see a couple minor tweaks: 1) A bit more clarity on the after hours entrance/apartment location information. The instructions to find the apartment could be a tad clearer. I had a little trouble finding the correct entrance door/gate, and I ran into two other parties trying to check in after hours that were having a tough time figuring out where the lock boxes &/or apartments were. 2) Would like to see some flexibility on the checkout time. I asked for a later checkout than 10am, but the apartment management said it "wasn't possible".
Stayed 3 nights in Nov 2017

8/10 Good

Frank, Aylesbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very close to city centre. Good standard of room but a couch or soft chair would have been nice. Overall good value for money for our family room
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
basic clean place to stay - cheap
basic and clean apartment. no oven but there is a hob and microwave. small compact studio apartment. good locatiion - 15 min walk to centre approx. shops nearby. good value - as raddison blue is nexr door !
Stayed 3 nights in Sep 2017

6/10 Okay

Wendy

Disliked: Room comfort

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic apartment close to city centre
Very basic apartment but absolutely fine for a quick 2 night business tip

8/10 Good

My Hien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly Finnish flat in central location
The studio flat is located in a great area of Helsinki, near Kamppi. The city centre is within walking distance (5/10 min) and Kamppi is a public transport hub so you can get anywhere easily from there. I lived in Finland for a while and staying in the studio was like I stepped back in my own little flat: it's a truly Finnish way to experience Helsinki. The flat and building it was in were clean and very quiet. The kitchen had everything one needs and the wifi worked perfectly well. My only criticism is that one can't open the window so I found the flat stuffy at times. With Helsinki sometimes being very hot in the summer, I would hate to stay there when it's more than 25 degrees without being able to open the window or without air conditioning.

10/10 Excellent

Ali, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment in good location
Very clean apartment in a good location. Not near any loud spots of the city, but also within walking distance of everything, including all public transport. All amenities that we needed were provided, even things like towels and washing machine tablets that we didn't expect! Citykoti were also very prepared and able to help when we were late and arrived out of their opening hours.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff that welcomed us was friendly, and the apartment was close to the city centre. However this is where the good things end. They have crazy checkin/checkout hours (checkin after 15, checkout before 10), which is probably my fault that I missed during reservation. However the apartment and especially the bathroom could have taken some extra cleaning. The plates were so dirty and greasy that they were actually stick to each other. The walls are so thin that you practically hear everything that happens in 3 floors radius. Maybe they have renovated a few rooms for the photos you see here, but ours was definitely not one of those. I understand that this option was much cheaper than a hotel, but still I expected more.

8/10 Good

CY, Singapore

Liked: Property conditions & facilities, room comfort
Nice Apartment
Nice Apartment. Essential facilities present. Not very flexible in key return, need walk back to the office area which is a distance way from living quarters. Much more hassle when there is few luggage. Hard to Find place as there are few CityKoti around in town. Not flexible for check in to be done earlier.

8/10 Good

Jeremy , MLB

Liked: Staff & service
Close but cramped
Its like 400m from the edge of the city, nice and secure but cramped as all hell; tiny shower and almost no walking room anywhere. Staff were friendly, but couldn't help at all when we needed an extra night.

8/10 Good

Mei Yi

Disliked: Staff & service
We arrive a little bit early and the hotel dont have 24 hours service. So we cant have early check it also cant cant leave the luggage at the front desk. Its not convenience.

8/10 Good

L, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, no-frills flat in a good location
Our flat was in a building very close to the Citykoti office, on the 5th floor. The lift was difficult to operate but we managed thanks to a resident who showed us how it worked. The building itself was difficult to find due to the various different entrances and the keys were a little tricky to operate. We asked for the location of our flat in advance but we were told we had to wait until check in. Check in hours are limited but your keys can be left in a safe box if you arrive outside office hours. The studio flat was small but we weren't too bothered by this except for the bathroom where the space was a little too tight. The flat was very clean and everything you'd need during a long stay (washing machine, dish washer, dish washer tablets, UK plug adaptor, iron, kettle, coffee machine, microwave, cutlery, pots and pans etc) was provided. However we were surprised that some of the essentials such as toilet rolls, handwash and dishwashing liquid were not provided. The bed was comfortable but could have done with better pillows - or some extra ones. The heating worked well. One of the major drawbacks of our stay here was the 500 euro fine for losing a key and not being able to shower between 10pm-7am.

8/10 Good

Alice

Liked: Staff & service
I had a great stay.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't complain will defentilty be going again

6/10 Okay

Jauri

Good value, location better than you'd think.
Reception opening hours limited. No linen or towels upon checking in - help arrived within a few minutes, though. Scratched laminate flooring - more of an aesthetic issue, but makes room look tired.

8/10 Good

Abel, tampere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good
I had a pleasant stay

2/10 Terrible

road runner, los angeles

Disliked: Staff & service, property conditions & facilities
Unfriendly staff
This place is managed as rental apartment not a hotel, staff does not make customer feel welcomed. No receptionist here just employee working as rental office clerk. Extremely disappointed of the way they treat customer.

8/10 Good

norma , lreland

Liked: Cleanliness, property conditions & facilities, room comfort
Nice accommodation, v central, great facilities,
V happy with accommodation, would stay again. Everything u need, v compact.

8/10 Good

Karla, Istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean apartment close to everything in Helsinki!
We chose a CityKoti downtown apartment for our two day stay in Helsinki for its prime location to the metro station, nearby shopping and eating choices, size, and affordable cost. We were immediately impressed by the staff who graced us with an upgrade to a bigger family room upon arrival. The apartment was completely clean, appliances in working order, and smelled fresh.