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Reviews of Hotel Am Rathaus

Hotel Am Rathaus
Heiliggeiststraße 1, Heidelberg, Baden-Württemberg

Reviews

8.2

Very good

Rating 10 - Excellent. 61 out of 195 reviews" "
Rating 8 - Good. 96 out of 195 reviews" "
Rating 6 - Okay. 33 out of 195 reviews" "
Rating 4 - Poor. 1 out of 195 reviews" "
Rating 2 - Terrible. 4 out of 195 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lara, Bellefonte

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of the city. Wonderful staff. Lovely breakfast. Facility is NOT handicap-accessible. It is within a two-minute walk of the Bergbahn to the castle and Bus 20 stop to/from the train station. American travelers be advised this is a fine place to stay if you are open to a comfortable, clean place to stay a night ot two.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Juan

Stayed 1 night in Oct 2023

8/10 Good

S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Anna, Mill Valley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly staff, and very good breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the center of Old Town, Heidelberg. Within walking distance to the funicular to the castle. Night time the old town restaurants come alive. Architectural marvels everywhere in old town. Would definitely go back.
Stayed 3 nights in Jul 2023

10/10 Excellent

Maedean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My partner stayed on the top floor and had a beautiful, romantic view of the mountain and rooftops. From check in to check out the hotel front desk hosts were helpful and hospitable, the location could not be beat as were right around the corner from the square. The nights were quiet, but mornings were noisy with the sound of barn swallows warbling :)-we found it to be a lovely way to wake up. The breakfast was substantial, well thought out, and tasty. We will definitely be back if we can!

6/10 Okay

Hugo a

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
great location & people, but very poor facilities
Staff and location great. The room it was old, not clean, not well conserve. Thanks to the location and the people that work there it was good.
Stayed 2 nights in Jun 2023

6/10 Okay

Carol

Travelled with family
Disliked: Property conditions & facilities, room comfort
On vacation and have stayed in 9 hotels throughout Europe. 6th floor up a tight spiral staircase. The place is old so of course no elevator . Crazy uneven floor with one bed that was way too low. Very nice helpful staff though and a good öbreakfast. Good location and historic so there’s bound to be glitches.
Stayed 1 night in May 2023

10/10 Excellent

sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent stay! The accommodations were spacious and comfortable. The location was wonderful. We even caught a glimpse of Sweden’s Queen Sylvia from our room window!
Stayed 1 night in May 2023

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service
This is a "no--frills" but perfectly good hotel, situated very convenient for the Old Town and with a very good nearby bus service to/from the station. It could on occasion be a bit noisy outside, but the double glazing was effective at keeping that to a subdued level. It's one problem is that for a a four-storey building it doesn't have a lift! But the very friendly and helpful staff were willing to help getting luggage up and down. There was plenty of choice with unlimited quantities for breakfast. We'd certainly stay again.
Stayed 2 nights in Mar 2023

8/10 Good

Steven, Baulkham Hills

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfectly located for the Christmas market. This town is fantastic. The staff was unbelievably nice and very helpful. A couple of notes - 1 there is no elevator so be prepared to climb the steps with your bags. 2 - parking is not onsite. 3 - it is not easy to find this hotel due to very narrow roads and pedestrians. HOWEVER, once you are settled this place is awesome!

10/10 Excellent

Sascha

Stayed 1 night in Dec 2022

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in the old town of Heidelberg
We loved our stay at the Hotel am Rathaus. The hotel is located right in the old city center, in the perfect location to explore the beautiful town. The staff was so friendly and accommodating. We arrived before check-in, and we were able to store our suitcase while we went exploring the city. Good German breakfast in the morning. I wish I could have stayed longer. Will return!
Stayed 1 night in Nov 2022

10/10 Excellent

Sara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We fell in love with this place. The staff was so accommodating, friendly, joyful! The location is perfect to access the castle, shops and restaurants. Highly recommend it! We arrived too early to check in. The staff let us leave our luggage with them behind the desk.
Stayed 1 night in Aug 2022

10/10 Excellent

Gregory

Stayed 1 night in Aug 2022

8/10 Good

Byron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is no air conditioning. On warm days you will here street noise until about midnight weekdays with the windows open. Perhaps later on weekends. The bathroom is cramped. The location is great.
Stayed 1 night in May 2022

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. We stayed on the top floor, so a bit of a climb with baggage but the view from the room looking over the river is worth it! Navigating to the hotel can be tricky, but once you figure it out its not a problem. The staff were kind and accommodating to our needs. Heidelberg has plenty for travelers to do. We had a great stay.
Stayed 2 nights in Mar 2022

10/10 Excellent

Angela

Stayed 1 night in Feb 2022

10/10 Excellent

Michael, portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2021

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service
Good location, bit pricey and the 2 King beds were a King bed and broken pull-out sofa. Employees were super friendly and the location could not be better, although it did get noisy until late at night.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2020

10/10 Excellent

Chico J.

Liked: Cleanliness
Fantastic place to explore Heidelberg
The staff was amazing! Friendly, prompt, attentive, and knowledgeable. The location is perfect for exploring the Alstadt. Just walk out the door! Breakfast was simple but good. The value of this place was exceptional. Only place to stay in Heidelberg
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent, right on the main square close to all the sights. Staff is friendly and helpful. Breakfast was a great way to start the day in Heidelberg.
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in a gorgeous location. I couldn't fault anything.
Stayed 4 nights in Nov 2019

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities
Great staff and breakfast. Carpets need replacing.
Stayed 1 night in Nov 2019

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Kkelley55, World traveler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - marktplatz! The staff was very friendly and helpful. It was summer and they had a fan (which was great!)
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in an excellent location, clean and well priced. We enjoyed our stay.
Stayed 1 night in Aug 2019

8/10 Good

CC, Fredericksburg, VA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not anything fancy but it has a fabulous location to explore Heidelberg. It is located right off of the platz. The furnishings could use an update but everything was clean. It was a bit of a squeeze for our family of four when it came to sleeping. However, the service was great. Breakfast was plentiful.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, modest room, nice location, and a nice breakfast in the morning.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location! Great staff!
Stayed 2 nights in May 2019

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located which was great, a little dated but comfortable, breakfast was a nice addition.....walking up and down 3 flights of stairs was great exercise
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Tsz Cheung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, would stay again
Very central for the old town and perfect for my work trip. Friendly staff, good breakfast, comfortable bed, spacious room and all very clean, plenty of hot water.
Stayed 1 night in Nov 2018

8/10 Good

Giorgio

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay overall. Excellent breakfast and friendly staff. Best location you can find. Only issue was our room was a bit noisy, but that stopped later in the night.
Stayed 1 night in Nov 2018

6/10 Okay

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not handicapped friendly
Not a handicap friendly hotel. No lifts had carry heavy suitcases up long curved stair case . I am 80 years old.
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
NO elevator !!! We had to climb 3 floors 56 spiral steps. There was nothing in the description to warn a prospective guest of this,especially an older one. Orbitz should require this info. Two Octogenarians
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nothing fancy but the location and views make up for it
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2018

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent hotel
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

David S.

Located in old town Heidelberg.
The people were nice the rooms were a little rough for a hotel but we weren’t there to stay in the rooms.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
very good, next to the plaza, staff very nice, room comfortable
Stayed 1 night in Jul 2018

6/10 Okay

Laura, Denmark

Disliked: Cleanliness, staff & service, property conditions & facilities
Good location, okay experience.
Check in felt rushed and a bit rude. The room has a great view, but outdated furniture, a dead spider in the corner, maybe mold in the corner of the windows? The shower head did not stay up and it made showering very difficult and frustrating. The TV did not work right away, it took some effort to get it working properly. Not a great hotel.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is conveniently located in downtown Heidelberg. Quiet, clean and charming. The hotel staff were friendly and helpful.
Stayed 3 nights in Jun 2018