Hautes-Pyrénées Holidays

Make sure you take the receptionists number ahead of your stay, otherwise you will struggle to check in, the reception is not always open.

We had an unfortunate stay in this hotel. We believed that we had booked a room with individual beds, joined together, due to the photograph we had received when we made our booking, under 'room details'. Where that fault issued from, we still don't know. We did receive a message from the hotel saying that they didn't have a twin bedded room available, when we had already left the UK, but, as the picture showed two beds joined together we believed that we were still going to receive the room we had booked according to the photograph. However, we had to pay a further 70 euros for what was described to us by the manager as a 'deluxe room' in order to get the arrangement we thought that we had already booked. The only 'deluxe' feature that we could see, after comparing it with the room we had been assigned, was that it had more floor space to accommodate a large chair. The toilet door of our 'deluxe' room needed replacing, as did the sealant in the shower area. (Photographs included). The bathing area was very cramped. One reason for booking this hotel was for the use of the advertised spa. However we were informed that it was a private spa and guests had to pay to use it. The hotel is listed as 4 star but when comparing it to other 4 star hotels in the vicinity, like the Paradis and the Alba, we would not book this hotel in the future.

It's perfect location, accesible to the airport shuttle as it is in front of the hotel . helpful staff. breakfast is okay. coffee machine is great. perfect bed, we slept like a log very comfy but the shampoo dispenser is not very clean same as chrome and window sill is muddy.. we are coming back and will recommend to friends as location wise very convenient, 8 mins walk away to sanctuary. Restaurant nd shops nearby. Thank you!

The hotel rooms need updating. We book an hour before arriving but Hotel.com had not sent it through to the hotel. The receptionist gave us the room and said she would sort it out. Which she did telling us it came through 2 hours after we arrived

Hotel was good, service was excellent. Breakfast was very nice. Unfortunately they had a private function in the dining room so we had to eat else where. We had a flat tyre next morning and the owner could not have done more for us as we were having trouble getting the wheel off, he changed the wheel for us and put the faulty wheel in the boot as well. We can't thank him enough.