Title: Grand Hotel Gallia & Londres Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Grand Hotel Gallia & Londres Hotel with 2 restaurants, 4-minute walk to Basilica of St. Pius X ![Interior](https://images.trvl-media.com/lodging/2000000/1120000/1114900/1114863/f0fc1de0.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/2000000/1120000/1114900/1114863/b35ffbca.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Twin Room | View from room](https://images.trvl-media.com/lodging/2000000/1120000/1114900/1114863/7dd6e16e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite (Privilege) | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1114900/1114863/9bb7b466.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/2000000/1120000/1114900/1114863/d9d3623e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Grand Hôtel Gallia & Londres Spa NUXE, near Massabielle Grotto, offers a wine-focused getaway. Guests can dine at two restaurants or relax at the café. The property features NUXE spa treatments and access to a nearby indoor pool. VIP Access 8.6 Excellent ## Popular amenities - - Spa - Bar - Parking available - Room service - Air conditioning £123 includes taxes & fees 17 Nov - 18 Nov VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov 8 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=1114863&PinnedHotelID=1114863&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=1114863&PinnedHotelID=1114863&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 9 - Nov 10](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=1114863&PinnedHotelID=1114863&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=1114863&PinnedHotelID=1114863&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=1114863&PinnedHotelID=1114863&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=1114863&PinnedHotelID=1114863&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=1114863&PinnedHotelID=1114863&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=1114863&PinnedHotelID=1114863&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 9 of 9 rooms ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1114900/1114863/62ab1392.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Suite 8.0 Very good 1 review ### Highlights Separate sitting area Soundproofed Air conditioning Free minibar items LCD TV Separate bedroom Blackout curtains Hairdryer Separate sitting area Soundproofed rooms Air-conditioning Blackout drapes/curtains Dressing gowns Hair dryer - 291 sq ft - 1 bedroom - City view - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ![Suite (Privilege) | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1114900/1114863/c0ccb22b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Privilege) 8.0 Very good 1 review ### Highlights Separate sitting area Soundproofed Air conditioning Free minibar items LCD TV Separate bedroom Blackout curtains Hairdryer Separate sitting area Soundproofed rooms Air-conditioning Blackout drapes/curtains Dressing gowns Hair dryer - 377 sq ft - 1 bedroom - City view - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![Deluxe Twin Room | View from room](https://images.trvl-media.com/lodging/2000000/1120000/1114900/1114863/7dd6e16e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room 9.4 Exceptional 3 reviews ### Highlights Soundproofed Air conditioning LCD TV Blackout curtains Private bathroom Hairdryer Minibar Champagne service Soundproofed rooms Air-conditioning Blackout drapes/curtains Hair dryer Private bathroom Champagne service - 248 sq ft - City view - Sleeps 2 - 2 Single Beds ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1114900/1114863/224b3eb1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room 8.0 Very good 2 reviews ### Highlights Soundproofed Air conditioning Free cots/infant beds LCD TV Blackout curtains Private bathroom Hairdryer Minibar Soundproofed rooms Air-conditioning Free cots/infant beds Blackout drapes/curtains Hair dryer Private bathroom - 269 sq ft - City view - Sleeps 2 - 2 Single Beds ![Suite Famille | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1114900/1114863/46c6878d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Famille ### Highlights Soundproofed Air conditioning Free cots/infant beds Free minibar items LCD TV Blackout curtains Private bathroom Hairdryer Soundproofed rooms Air-conditioning Free cots/infant beds Blackout drapes/curtains Hair dryer Private bathroom - 377 sq ft - Park view - Sleeps 6 - 1 Double Bed, 1 Double Sofa Bed and 2 Single Beds ![Superior Triple Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1114900/1114863/56b7588e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Triple Room 9.0 Wonderful 8 reviews ### Highlights Soundproofed Air conditioning Free cots/infant beds LCD TV Blackout curtains Private bathroom Hairdryer Minibar Soundproofed rooms Air-conditioning Free cots/infant beds Blackout drapes/curtains Hair dryer Private bathroom - 269 sq ft - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1114900/1114863/8dfba3b5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 Double Bed 9.0 Wonderful 4 reviews ### Highlights Soundproofed Air conditioning LCD TV Blackout curtains Private bathroom Hairdryer Minibar Champagne service Soundproofed rooms Air-conditioning Blackout drapes/curtains Hair dryer Private bathroom Champagne service - 248 sq ft - City view - Sleeps 2 - 1 Double Bed ![Deluxe Triple Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1114900/1114863/a37b7556.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Triple Room ### Highlights Soundproofed Air conditioning LCD TV Blackout curtains Private bathroom Hairdryer Minibar Champagne service Soundproofed rooms Air-conditioning Blackout drapes/curtains Hair dryer Private bathroom Champagne service - 269 sq ft - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed ![Superior Double Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1120000/1114900/1114863/9d48fafd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 9.4 Exceptional 14 reviews ### Highlights Soundproofed Air conditioning LCD TV Blackout curtains Private bathroom Hairdryer Minibar Champagne service Soundproofed rooms Air-conditioning Blackout drapes/curtains Hair dryer Private bathroom Champagne service - 269 sq ft - City view - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLourdes-Hotels-Grand-Hotel-Gallia-Chapelle-Spa-NUXE.h1114863.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLourdes-Hotels-Grand-Hotel-Gallia-Chapelle-Spa-NUXE.h1114863.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C43.09595%2C-0.05369&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=o0caXwgwbXTrbB3fWCsWnrT6U_A=) 26 Av Bernadette Soubirous - BP83, Lourdes, Hautes-Pyrenees, 65100 #### What's nearby - Basilica of St. Pius X - 3 min walk - 0.2 miles - Basilica of Our Lady of the Rosary - 5 min walk - 0.3 miles - Massabielle Grotto - 6 min walk - 0.4 miles - Basilica of the Immaculate Conception - 6 min walk - 0.4 miles - Sanctuary of Our Lady of Lourdes - 6 min walk - 0.4 miles #### Getting around - Lourdes Station - 16 min walk - Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.) - 20 min drive #### Restaurants - ‪Hotel Gallia et LondreS - ‬1 min walk - ‪Café Royal - ‬1 min walk - ‪Asian Delices - ‬2 min walk - ‪Cafe le carrefour - ‬1 min walk - ‪Cafe Jeanne D'arc - ‬2 min walk ## About this property ### Grand Hotel Gallia & Londres Upscale hotel near Basilica of St. Pius X Located close to Massabielle Grotto, Grand Hotel Gallia & Londres provides a terrace, a coffee shop/cafe and a garden. Sip and savour at this hotel, which boasts a vineyard, winery tours and wine release events. Treat yourself to a body treatment, a massage or a manicure/pedicure at the on-site spa. Make sure that you enjoy breakfast, lunch and dinner at the two on-site restaurants. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Buffet breakfast (surcharge), self-parking (surcharge) and train station pick-up service - An electric car charging station, access to a nearby indoor pool and smoke-free property - 1 meeting room, a ballroom and a billiards/pool table - Guest reviews say great things about the helpful staff Room features All 175 rooms feature comforts such as air conditioning, as well as perks such as free WiFi and safes. Other conveniences in all rooms include: - Changing tables and highchairs - Baths or showers, free toiletries and hairdryers - LCD TVs with premium channels - Coffee/tea makers, daily housekeeping and desks ## Similar properties ![Massages](https://images.trvl-media.com/lodging/17000000/16100000/16094800/16094729/5a34ad90.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hôtel Le Rive Droite & Spa Lourdes - Hot tub - Spa - Pet-friendly - Free WiFi 8.8 Excellent 663 reviews £93 includes taxes & fees 22 Nov - 23 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=16094729&PinnedHotelID=16094729&HadPinnedHotel=true®ionId=-1&adults=2) ![Food and drink](https://images.trvl-media.com/lodging/3000000/2550000/2543300/2543215/7d949464.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Padoue Lourdes - Pet-friendly - Parking included - Free WiFi - Restaurant 9.0 Wonderful 475 reviews £77 includes taxes & fees 24 Nov - 25 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=2543215&PinnedHotelID=2543215&HadPinnedHotel=true®ionId=-1&adults=2) ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1370000/1367400/1367367/170850ed.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Panorama Lourdes - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Electric car charging station on site - Train station pick-up shuttle (surcharge) - Secured parking on site (EUR 22 per night) ### Food and drink - Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: EUR 22 for adults and EUR 11 for children - 2 restaurants - A bar/lounge - A coffee shop/cafe - Couples/private dining - Snack bar/deli ### Restaurants on site - Chapelle et Parc - La Belle Epoque ### Things to do - Bicycle cleaning area - Bicycle repair station - Bicycle storage - Billiards/pool table - Ecotours - Full-service spa - Helicopter/aeroplane tours - Indoor pool (guest access) - Private wine tours - Sauna - Steam room - TV in common areas - Vineyard - Wine tasting room - Winery release events ### Family friendly - Access to nearby indoor pool - Babysitting - Changing table - High chair - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Proposal/romance packages ### Business services - 377 square feet of conference space - Business centre - Meeting room ### Outdoors - Garden - Terrace - Vineyard ### Full-service spa - Body scrubs - Body wraps - Facials - Hot tub - Manicures/pedicures - Massage - Sauna - Spa open daily - Steam room - Treatment room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Front entrance ramp - Lift (89 centimetre wide door) - Wheelchair accessible (may have limitations) ### More - 2 buildings - Ballroom - Built in 1910 - Reception hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Towels provided ### Entertainment - LCD TV with premium satellite channels ### Food and drink - Champagne service - Coffee/tea maker - Limited room service - Minibar ### More - Air conditioning (climate-controlled) - Desk - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: midnight Contactless check-in and check-out are available Late check-in subject to availability ### Check-out Check-out before 10:00 AM Contactless check-out ### Special check-in instructions This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately EUR 22 for adults and from EUR 11 for children - Secured self-parking fee: EUR 22 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### National rating This property has received its official star rating from the French Tourism Development Agency, ATOUT France. ### Property is also known as Grand Gallia londres Grand Gallia londres Lourdes Grand Hotel Gallia Grand Hotel Gallia & londres Grand Hotel Gallia & londres Lourdes Grand Hotel Gallia londres Lourdes Grand Hotel Gallia londres Grand Gallia & Londres Lourdes Grand Hotel Gallia & Londres Hotel Grand Hôtel Gallia Londres Spa NUXE Grand Hotel Gallia & Londres Lourdes Grand Hôtel Gallia Chapelle Spa NUXE Grand Hotel Gallia & Londres Hotel Lourdes ## Frequently asked questions ### Is Grand Hotel Gallia & Londres pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Grand Hotel Gallia & Londres? > As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at Grand Hotel Gallia & Londres on 17 Nov 2025 start from £122.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Lourdes-Hotels-Grand-Hotel-Gallia-Chapelle-Spa-NUXE.h1114863.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Grand Hotel Gallia & Londres? > Self-parking is available for EUR 22 per night. ### What time is check-in at Grand Hotel Gallia & Londres? > Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Grand Hotel Gallia & Londres? > Checkout is at 10:00 AM. ### Where is Grand Hotel Gallia & Londres located? > Located in the heart of Lourdes, this spa hotel is within a 10-minute walk of Basilica of St. Pius X and Massabielle Grotto. Hautacam Ski Resort and Pyrénées National Park are also within 25 mi (40 km). Lourdes Station is 16 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Grand Hotel Gallia & Londres Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 228 8 - Good 117 6 - Okay 51 4 - Poor 18 2 - Terrible 10 ### 9.0/10 Cleanliness ### 8.8/10 Staff & service ### 8.2/10 Amenities ### 8.4/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### mercedes 19 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Location was wonderful ##### mercedes Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Michelle 13 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Quiet hotel with room amenities. The location was close to the basilica, shopping and restaurants. ##### Michelle Stayed 4 nights in Sep 2025 ### 8/10 Good #### Manny 21 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities For me that I have a vision condition it was to dark, very close to everything, if i go back I will stay there again ##### Manny Stayed 2 nights in Oct 2025 ### 8/10 Good #### Carmel 15 Apr 2025 Liked: Staff & service, amenities, property conditions & facilities Staff excellent pleasent stay ##### Carmel Stayed 4 nights in Apr 2025 ### 4/10 Poor #### Ratnawati 30 Oct 2025 Liked: Cleanliness Disliked: Amenities, property conditions & facilities Room is not what expected. Breakfast is expensive for 22 euro with the same menu everyday no varieties at all. The only thing about the hotel is close to the sanctuary which is very convenient other than that nothing is great. But housekeeping did a good job though. ##### Ratnawati Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Jose 28 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Centric hotel. Very Good, exclusive parking! ##### Jose Stayed 1 night in Jul 2025 ### 8/10 Good #### Andrew 28 Jul 2025 Liked: Cleanliness, staff & service Great towels and nice room, even though the hotel was very well used and a little tired. parking was fine, also very near the Lourdes site. Area around hotel busy and a bit run down, but area is so busy it was not an issue. Overall a perfect location and overnight stay. ##### Andrew Stayed 1 night in Jul 2025 ### 4/10 Poor #### Cristina 6 Sept 2025 Liked: Cleanliness Disliked: Property conditions & facilities Misleading description/representation of rooms, to reach some there is a long, sineous route to an attached building old, needing repairs, worn out carpet and screeching floor noises. The staff was courteous, but limited especially at busy times. Both breakfast and dining were very good, but with very limited time. ##### Cristina Stayed 3 nights in Sep 2025 ### 8/10 Good #### PATRICK 18 Jun 2025 Liked: Cleanliness, staff & service Nice old traditional hotel, getting a bit tired and air conditioning did not work, but nice staff and good central location ##### PATRICK Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Emil 16 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel in Lourdes. Our choice for staying in Lourdes. ##### Emil Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Sharon 20 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The front desk staff were extremely helpful and kind. ##### Sharon Stayed 1 night in Oct 2024 ### 8/10 Good #### Isabel 24 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is always my choice of hotel in Lourdes. It's close to the grotto; shops and restaurants. ##### Isabel Stayed 3 nights in Oct 2024 ### 6/10 Okay #### Ratnawati 29 Oct 2025 Liked: Cleanliness Disliked: Amenities First check in was given a room below my expectation could not have a room change right away with a reason hotel fully booked. Purchased breakfast but every morning had an issue and informed that my room not include the breakfast and kept telling that i did purchase. Communication break down internally but put the guest on the spot. Only Abby and a guy with a pony tail the reception who have customer orientated. Even the manager Pryanka did not show the empathy. Chosed this hotel is only for its location which is the closet to the Sanctuary. But bravo to housekeeping team who did a good job. ##### Ratnawati Stayed 3 nights in Oct 2025 ### 8/10 Good #### Donna 12 Jun 2025 Liked: Cleanliness, staff & service, room comfort Nice location, the pillows on the couch were torn and need to be replaced. The safe didn't work properly either. Just a basic hotel. ##### Donna Stayed 1 night in May 2025 ### 6/10 Okay #### Hosana 14 Jul 2025 It is okay ##### Hosana Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Lisa 23 Apr 2023 Liked: Staff & service, amenities Beautiful hotel. Everyone was helpful and friendly ##### Lisa Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Catherine 8 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice room with balcony. Small but quiet and comfy. Friendly staff. Convinient location. Good dining. ##### Catherine Stayed 4 nights in Sep 2024 ### 10/10 Excellent #### Hernan 8 Sept 2022 Liked: Cleanliness, amenities, property conditions & facilities Great location. Very practical stay. Awesome breakfast. ##### Hernan Stayed 2 nights in Sep 2022 ### 8/10 Good #### Clive 13 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Breakfast was excellent, location perfect for Lourdes Sanctuary Overall excellent service, really friendly staff would definitely stay again. One slight negative, superior rooms overlook the street so are noisy, deluxe rooms apparantly overlook park at the rear. ##### Clive Stayed 2 nights in Sep 2024 ### 6/10 Okay #### Anthony 17 Jul 2025 Liked: Staff & service Disliked: Amenities Staff were great except the cleaning of the room leaves much to be desired. Tissue papers weren’t refilled. Didn’t care to pick up some garbage. Bedsings weren’t changed at all. But happy we got the sauna free for 45 minutes. Location is great but the hotel itself had seen better days. ##### Anthony Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Susanna 18 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Highly comfortable! Highly comfortable stay at a hotel with old charm. The staff were really service minded ##### Susanna Stayed 4 nights in Jul 2022 ### 10/10 Excellent #### Rey alberto 28 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Proximity to shrine area ##### Rey alberto Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Leonidas 12 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great ##### Leonidas Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Paul 5 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good Room Wonderful experience. Staff was very friendly and helpful. The room was clean, had a small balcony, and great views. ##### Paul Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Jesús 16 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities great experience. 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