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The West Hotel & Spa

4.0 star property
Hotel with a full-service spa, steps from Hanoi Old Town Night Market

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Photo gallery for The West Hotel & Spa

Reception
Free daily buffet breakfast
Deluxe Room, 1 Bedroom, City View | 1 bedroom, minibar, desk, laptop workspace
Hot stone massages, Thai massages, sports massages
Junior Room, 1 King Bed, City View | 1 bedroom, minibar, desk, laptop workspace
Nestled near Hoan Kiem Lake, The West Hotel & Spa offers a tranquil retreat with a free breakfast buffet and sports massage at the onsite spa. Unwind with in-room WiFi, dine at the restaurant, and take advantage of luggage storage, concierge services, dry cleaning/laundry services - all made possible by the helpful staff that previous guests rave about.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Housekeeping
  • Air conditioning
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room

1 bedroom, minibar, desk, laptop workspace

Superior Double Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Fan
Blackout curtains
  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

1 bedroom, minibar, desk, laptop workspace

Deluxe Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Fan
Blackout curtains
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, minibar, desk, laptop workspace

Deluxe Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout curtains
Separate bedroom
Fan
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Room, 1 Bedroom, City View

Deluxe Room, 1 Bedroom, City View | 1 bedroom, minibar, desk, laptop workspace

Deluxe Room, 1 Bedroom, City View

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout curtains
Separate bedroom
Fan
  • 269 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

1 bedroom, minibar, desk, laptop workspace

Family Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Separate bedroom
Fan
Blackout curtains
  • 409 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Room, 1 King Bed, City View

Junior Room, 1 King Bed, City View | 1 bedroom, minibar, desk, laptop workspace

Junior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout curtains
Separate bedroom
Fan
  • 323 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

1 bedroom, minibar, desk, laptop workspace

Executive Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Smart TV
Blackout curtains
Separate bedroom
Fan
  • 388 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Large Single Bed and 1 Queen Bed
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About the area

Map
23 Hang Dao, Hoan Kiem, Hanoi, Hanoi, 100000

What's nearby

  • Hanoi Old Town Night Market - 1 min walk - 0.0 miles
  • Hoan Kiem Lake - 2 min walk - 0.1 miles
  • Thang Long Water Puppet Theatre - 3 min walk - 0.2 miles
  • Dong Xuan Market - 7 min walk - 0.4 miles
  • St. Joseph's Cathedral of Hanoi - 8 min walk - 0.5 miles

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 40 min drive

Restaurants

  • ‪Bancông Cafe & Restaurant - ‬3 min walk
  • chè 95 hàng Bạc
  • ‪Bami Bread (Bánh Mì Bami) - ‬1 min walk
  • Phở Sướng
  • ‪Cai Mam Authentic Vietnamese Cuisine Restaurant in Hanoi - ‬1 min walk

About this property

The West Hotel & Spa

Upscale hotel near Hoan Kiem Lake
Hanoi Old Town Night Market and St. Joseph's Cathedral of Hanoi are located near The West Hotel & Spa, which provides a free breakfast buffet, a free daily manager's reception and dry cleaning/laundry services. Treat yourself to a sports massage at the on-site spa. Free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and a restaurant are available to all guests.
Other perks include:
  • Airport pick-up service (surcharge), tour/ticket information and luggage storage
  • A 24-hour front desk, concierge services and a lift
  • Smoke-free property and a front desk safe
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at The West Hotel & Spa offer comforts, such as fireplaces and laptop-friendly workspaces, as well as amenities, such as free WiFi and desk chairs.
Extra amenities include:
  • Heating and fans
  • Designer toiletries, showers and hairdryers
  • 32-inch Smart TVs with digital channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

Languages

English, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Free daily manager's reception

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Hot stone massages
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in public areas
  • Lift (120 centimetre wide door)

More

  • 1 building
  • 9 floors
  • Built in 2022
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: VND 420000 per vehicle (maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a security system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The West Hotel & Spa Hotel
The West Hotel & Spa Hanoi
The West Hotel & Spa Hotel Hanoi

Frequently asked questions

Is The West Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The West Hotel & Spa?

This hotel doesn't offer parking.

What time is check-in at The West Hotel & Spa?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at The West Hotel & Spa?

Checkout is at noon.

Does The West Hotel & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of VND 420000 per vehicle applies.

Where is The West Hotel & Spa located?

Located in Old Quarter, this spa hotel is within a 5-minute walk of Hanoi Old Town Night Market and Hoan Kiem Lake. St. Joseph's Cathedral of Hanoi and Hanoi Opera House are also within 1 mile (2 km). Hanoi Railway Station is 23 minutes by foot.

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The West Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 93 out of 146 reviews
Rating 8 - Good. 38 out of 146 reviews
Rating 6 - Okay. 5 out of 146 reviews
Rating 4 - Poor. 6 out of 146 reviews
Rating 2 - Terrible. 4 out of 146 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, bed was fantastic and staff were amazing. Hotel had everything we needed. Would stay here again.
Stayed 5 nights in Jul 2025

6/10 Okay

Darla

Liked: Staff & service
This hotel is in the hart of all the shoping and food but it is noisy
Stayed 2 nights in Aug 2025

10/10 Excellent

Barhana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing!!!! Their service is 10 out of 10!
Stayed 1 night in Jul 2025

8/10 Good

TAICHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, clean room
Stayed 10 nights in Apr 2025

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Central spot, double glazed windows kept the busy street noise away
Stayed 3 nights in Jul 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small compared to the photos! Located on a very convenient location. Hotel has a very odd layout to get to the rooms. Staff are very nice. We had an early flight and we left the hotel at 4:15. They packed our group of 13, to-go breakfast bags.
Stayed 1 night in Aug 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very close to the lake, the stores and the restaurants.
Stayed 2 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The West is in a great location in Hanoi, on top of everything. The road turns into a market at weekend, was no problem at all and great to have on your doorstep. Mick the manager is very helpful as is Leo and the rest of the team. Room was lovely and we stayed in Room 401 with a great view of street from balcony. Plan to visit Hanoi in April next year and would definitely book again.
Stayed 6 nights in Jul 2025

10/10 Excellent

oksana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, close to main attractions
Stayed 1 night in Jan 2025

8/10 Good

Roy

Liked: Cleanliness, staff & service, room comfort
The hotel is a little older and in need of some renovation, but it's clean and the staff is nice and helpful. Breakfast is great with several options. Great location. Very good overall.
Stayed 2 nights in Apr 2025

8/10 Good

Michael

Liked: Staff & service, room comfort
Just in the center of old town, walking distance to most things
Stayed 3 nights in Apr 2025

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the area. The night market is right outside the front door but the rooms are sound proof and we did not hear any of the noise. We love the staff here and the breakfast is so delicious!
Stayed 1 night in Apr 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and wonderful, helpful, knowledgeable and kind staff. The food was fabulous and everything was within walking distance. Would love to spend time there on our way back through but it’s booked out!!
Stayed 1 night in Apr 2025

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice
Stayed 3 nights in Mar 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service
They looked after us really well 👍
Stayed 3 nights in Mar 2025

8/10 Good

Heung Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick tourism

Convient location, town center
Stayed 3 nights in Jan 2025

10/10 Excellent

Georgina

Liked: Amenities
Great location! The breakfast buffet was so good! Chloe and Travis at the hotel were so kind, helpful, and welcoming. We have already decided they are our besties. We are returning for 3 more nights and are so glad we booked them again for our stay in Hanoi.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in the heart of old town and walking distance to many tourist sites. Chloe at the front desk couldn’t have helped us more and Kai who was just learning also provided excellent service. I would stay here again.
Stayed 1 night in Mar 2025

8/10 Good

Toru

Liked: Cleanliness, staff & service, property conditions & facilities
Good location (Inside tourist area)
Stayed 2 nights in Nov 2024

10/10 Excellent

oksana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and staff. Its very close to the Lake
Stayed 1 night in Jan 2025

10/10 Excellent

Haki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location amazing staff clean rooms, highly recommend
Stayed 1 night in Apr 2024

6/10 Okay

Rod

Only issue was smell of sewrage in the dining area
Stayed 1 night in Mar 2025

10/10 Excellent

Marilou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

We enjoyed our stay very much. All the staff members were amazing. It is also a perfect location in Hanoi Old quarter. We recommend this hotel 100% !!!
Stayed 2 nights in Nov 2024

10/10 Excellent

hung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the West. There's no shortage of shopping and food options within walking distance of the hotel. If you are looking for 'Beer Street' it's just one block away. The staff was very helpful. They even assisted us around our other excursion to and from Ha Long Bay. We would stay there again.
Stayed 1 night in Dec 2024