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Reviews of Meritel Hanoi

4.5 out of 5
Meritel Hanoi
153 Hang Bong, Hoan Kiem District, Hanoi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 149 out of 188 reviews" "
Rating 8 - Good. 27 out of 188 reviews" "
Rating 6 - Okay. 6 out of 188 reviews" "
Rating 4 - Poor. 4 out of 188 reviews" "
Rating 2 - Terrible. 2 out of 188 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

kai, Chicago

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very attentive and caring. Location also very nice
Stayed 3 nights in May 2024

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property is wonderful! Harry at the rooftop bar was a standout. Unfortunately the room we had was tight for 3 people, and I also found it curious that you didn’t need a key card to go up to your floor, so really anyone could go to your floor.
Stayed 7 nights in Apr 2024

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time returning to this hotel during my trip. It did not disappoint the second time and was again excellent. The staff go above and beyond. Special thanks to Mike on the front desk for helping me to make sure I was on my onward transfer!

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel right in the middle of the old quarter. Staff are super helpful. Would recommend room at the back of the hotel as it was quiet and there was an outside window. Overall a great hotel to stay in to explore the old quarter.

10/10 Excellent

Darcy-Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property in a great location. Minutes from Train street and approx 10 minutes to beer corner. The staff were fantastic and attentive. Breakfast was great, the pool was beautiful and the spa was lovely! Would absolutely stay again!
Stayed 3 nights in Mar 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and always willing to help
Stayed 3 nights in Mar 2024

10/10 Excellent

Meredith

Excellent breakfast, nice staff and comfortable rooms. Gym and pool are nice too.
Stayed 3 nights in Mar 2024

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Brent, Redwood City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the suite on the 8th floor. Beautiful room and patio.
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and all around friendly staff. Just take note that the outdoor pool is not heated in the winter and the water is cold.
Stayed 12 nights in Feb 2024

10/10 Excellent

Chaiwon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, got looked after.
Stayed 3 nights in Feb 2024

10/10 Excellent

claudine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meritel Hanoi
This hotel is amazing! The staff, especially Mike went out of their way to make sure we had the best stay. The elegant hotel is new and the rooms were beautiful, quiet and yet in the heart of old town. Restaurant (and the staff) was also amazing. We definitely give this hotel 100%, all the way around, one of our best stays in Vietnam.
Stayed 2 nights in Feb 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Fatima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with great staff
Meritel Hanoi is a beautiful hotel, with top notch service. However, the air conditioning kept going out in our room though the staff was quick to get it up and running again every time it went out. We also experienced ants in our sink, but again the staff was very prompt in getting it fixed. The Meritel advertises that it has soundproofed rooms, but this is not the case. You will be able to hear the room next to you as well as the city outside (thought it is very quiet at night so as long as you are not sleeping in the day you will be able to sleep peacefully). The hotel is in a great location, and the spa facilities are top notch. Because of this I would stay again despite the setbacks we encountered during our stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I definitely will come back to the Meritel Hanoi
This is probably one of the best hotels in Hanoi. Amazing facilities, well located, walking distance from important and iconic sites. The service is outstanding.
Stayed 1 night in Dec 2023

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and staff are great. The location is very walkable to tons of restaurants and attractions. The hotel helped us book tours, airport pickup, and spa treatments. Would stay here again if visiting Hanoi.
Stayed 1 night in Dec 2023

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No regrets choosing this place
Great stay and no regrets in choosing this place over so many others in the Old Quarter. Interior is a classy colonial, clean and the rooftop bar is definitely worth visiting. Staff from the front desk to housekeeping were all professional and polite. Great accessibility around the Old Quarter.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Thuan Sim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Joey

Stayed 2 nights in Nov 2023

10/10 Excellent

Martin

Stayed 3 nights in Nov 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in this hotel are a credit to the hospitality business. They are simply excellent and nothing is too much trouble - service is always with a smile.
Stayed 6 nights in Nov 2023
Response from Adam- Sale Executive on 5 Feb 2024
Hi John, Thank you for taking the time to review your stay at Meritel Hanoi. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities and facilities we offer.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel if you want to treat yourself for a few nights in Hanoi.
Stayed 3 nights in Nov 2023
Response from Adam- Sale Executive on 5 Feb 2024
Hi Nicholas, Thank you for your comments and your choice to stay with us. We hope to have another chance to serve you.

10/10 Excellent

Alexander, Iowa City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very friendly staff. Enjoyed our stay. Would come back.
Stayed 2 nights in Nov 2023
Response from Adam- Sale Executive on 5 Feb 2024
Hi Alexander, thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon at our hotel.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite Hotel in Hanoi!!
Great Hotel! The staff went above and beyond. Hats off to Lukas, Kenny, Lujan for the exceptional service. We'll be back!
Stayed 1 night in Nov 2023
Response from Adam - Sales Executive on 28 Nov 2023
Dear M. Daniel, Thank you for your comments and your choice to stay with us. We hope to have another chance to serve you.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, great location
Amazing hotel in a great location to explore Hanoi. The staff go above and beyond to ensure you have a great experience while exploring Hanoi
Stayed 4 nights in Nov 2023
Response from Adam - Sales Executive on 21 Nov 2023
Dear M. Peter,Thank you for taking the time to review your stay at Meritel Hanoi. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities and facilities we offer.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not one thing wasn’t top rate. Amazing hotel , amazing price. The best stay.
Stayed 4 nights in Nov 2023
Response from Adam - Sales Executive on 21 Nov 2023
Dear Mr/ Mrs.Thank you for posting a review on our site following your recent stay with us. I hope you will have a repeated travel with us as we look forward to welcoming you again to our hotel as a guest in the future

10/10 Excellent

Joni, SINGAPORE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent from the moment we stepped in (welcome drinks, fruits & snacks were provided). Staff were attentive to our every need. First time at breakfast, staff explained where everything was and even helped to order a hot chocolate that I wanted. They also gave me a birthday surprise with a chocolate cake and bday song! 💕 When we went out, they offered umbrella as it was raining. Upon returning, the doorman quickly came to carry our bags of shopping for us to the room! Only on our last day, there was a black out.
Stayed 4 nights in Nov 2023
Response from Adam - Sales Executive on 21 Nov 2023
Dear M. JoniThank you for taking the time to review your stay at our hotel. We will certainly share your generous words of praise with our colleagues who will be very motivated. We look forward to welcome you, your family and your friend to Meritel Hanoi in a near future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Many thanks!
Stayed 2 nights in Nov 2023
Response from Adam - Sales Executive on 17 Nov 2023
Dear M. Thomas,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope to welcome you again if you’re traveling to Hanoi, don't hesitate to contact us.

10/10 Excellent

ALAN

Stayed 2 nights in Nov 2023
Response from Adam - Sales Executive on 17 Nov 2023
Dear M. Alan,Thank you for posting a review on our site following your recent stay with us. I hope you will have a repeated travel with us as we look forward to welcoming you again to our hotel as a guest in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were incredibly conscientious, helpful and courteous. We have been so pleased with our stay there. Location was great for walking everywhere we wanted to go. Restaurant was new and was underutilized but food was good. Breakfast was really good with so many options
Stayed 3 nights in Nov 2023
Response from Adam - Sales Executive on 17 Nov 2023
Dear M. JohnThank you for taking the time to review your stay at our hotel. We will certainly share your generous words of praise with our colleagues who will be very motivated. We look forward to welcome you, your family and your friend to Meritel Hanoi in a near future.

10/10 Excellent

Phuongthao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Adam - Sales Executive on 6 Nov 2023
Dear M. Phuongthao,Thank you for posting a review on our site following your recent stay with us. I hope you will have a repeated travel with us as we look forward to welcoming you again to our hotel as a guest in the future.

10/10 Excellent

Natalie

Stayed 1 night in Oct 2023
Response from Adam - Sales Executive on 2 Nov 2023
Dear M. Natalie,Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope to welcome you again if you’re traveling to Hanoi, don't hesitate to contact us.

10/10 Excellent

Matthew

Stayed 2 nights in Oct 2023
Response from Adam - Sales Executive on 21 Nov 2023
Dear M. MatthewThank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon at our hotel.

8/10 Good

Celia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Adam - Sales Executive on 2 Nov 2023
Dear M. Celia,Thank you for posting a review on our site following your recent stay with us. I hope you will have a repeated travel with us as we look forward to welcoming you again to our hotel as a guest in the future.

10/10 Excellent

Emi

Stayed 1 night in Oct 2023
Response from Adam - Sales Executive on 2 Nov 2023
Dear M. Emi, Thank you for taking the time to review your stay at Meritel Hanoi. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities and facilities we offer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Vietnam
This is my third time in Hanoi and I've travelled SE Asia a few times. This hotel exceeded my expectations in every way and is now my go to whenever I stay in Hanoi. The beds and pillows are comfortable. The facilities spotless clean and well kept. Location is very nice, close to everything. And best of all the service, one of the best guest experiences my wife and I have ever had, so good infact we booked two more nights. Uyen, was superb! she helped us arrange our rides to SaPa and Ninh Binh and made our trip so much easier. In the past I went to a tour agent within Hanoi but found this much easier and the prices were very competitive. As someone that frequents hotels all over the world, I highly recommend this one. Just amazing. Thank you for making our time in Vietnam so much more comfortable and memorable.
Stayed 2 nights in Oct 2023
Response from Adam - Sales Executive on 2 Nov 2023
Dear Ms/Mr.Thank you for taking the time to review your stay at our hotel. We will certainly share your generous words of praise with our colleagues who will be very motivated. We look forward to welcome you, your family and your friend to Meritel Hanoi in a near future.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good value for money, and the staff were incredible and extremely accommodating! Would recommend and stay again!!
Stayed 3 nights in Oct 2023
Response from Adam- Sale Executive on 6 Oct 2023
Dear Mr/Ms Jessica , thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope to welcome you again if you’re traveling to Hanoi, don't hesitate to contact us.

8/10 Good

Matheou

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent staff, extremely helpful and pleasant.
Stayed 7 nights in Sep 2023
Response from Adam - Sales Executive on 2 Nov 2023
Dear M. Matheou, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon at our hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are all very helpful and polite. Special mentioned to Uyen for her friendliness and assistance.
Stayed 2 nights in Sep 2023
Response from Adam- Sale Executive on 6 Oct 2023
Dear Sir/Madam, Thank you for taking the time to review your stay at Meritel Hanoi. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities and facilities we offer.

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality stay
Great hotel, with a pool and a roof bar, located ina great location and has a great breakfast service, highly recommended
Stayed 2 nights in Sep 2023
Response from Adam- Sale Executive on 6 Oct 2023
Dear Mr/Ms Ian , Thank you for your comments and your choice to stay with us. We hope to have another chance to serve you.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Adam- Sale Executive on 9 Sept 2023
Dear Mr /Ms Dale , Thank you for taking the time to review your stay at Meritel Hanoi. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities and facilities we offer.

10/10 Excellent

Thai Quoc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. I will come back again
Stayed 1 night in Aug 2023
Response from Adam- Sale Executive on 9 Sept 2023
Dear Mr Thai, Thank you for taking the time to review your stay at our hotel. We will certainly share your generous words of praise with our colleagues who will be very motivated. We look forward to welcome you, your family and your friend to Meritel Hanoi in a near future.

10/10 Excellent

Nikolaos

Stayed 2 nights in Aug 2023
Response from Adam- Sale Executive on 9 Sept 2023
Dear Mr/Ms Nikolaos , thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon at our hotel.

10/10 Excellent

Taylah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect hotel in Hanoi
We loved our stay at the Meritel! This hotel is clean, modern and well located. The rooftop pool and bar area is awesome. The pool area is a bit small but we were lucky and managed to have it to ourselves most of the time. We had read that the rooms facing Old Quarter have a bit of road noise. Other people we travelled with had rooms that didn’t face the road and were quieter. But we had a beautiful balcony and aspect, so we didn’t mind. We didn’t get a chance to try the cocktails at the rooftop bar but the breakfast was great and well priced. We loved the spring rolls too. We will definitely be back!
Stayed 3 nights in Jul 2023
Response from Adam- Sale Executive on 10 Sept 2023
Dear Ms Taylah , Thank you for taking the time to review your stay at our hotel. We will certainly share your generous words of praise with our colleagues who will be very motivated. We look forward to welcome you, your family and your friend to Meritel Hanoi in a near future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jul 2023
Response from Adam- Sale Executive on 17 Aug 2023
Dear Mr/Ms Paul , Thank you for posting a review on our site following your recent stay with us. I hope you will have a repeated travel with us as we look forward to welcoming you again to our hotel as a guest in the future.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for exploring Hanoi with Luxury
This hotel is fantastic. The location is perfect for exploring the Old Town and the markets, all in walking distance. The hotel itself is beautiful and very Luxury feeling. Breakfast is great with a huge selection of food items and drinks. Bedrooms are beautiful and thoughtfully designed. Super comfy beds, lovely shower ans great options on the TV for entertainment. The staff are excellent too - James who greeted us was fantastic and provided a huge amount of information for us about what we wanted to do, it meant we didn't have to think about how to spend our time. Miley was also fantastic on check out and took time to help us get to the airport. The spa is great (but pricey) but a really nice experience and so is the pool/gym facilities. We didn't try the restaurants or the bar but they both look beautiful. Would definitely recommend 🌟
Stayed 2 nights in Aug 2023
Response from Adam- Sale Executive on 17 Aug 2023
Dear Mr/ Ms Nicole , thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope to welcome you again if you’re traveling to Hanoi, don't hesitate to contact us.