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Reviews of Lotte Hotel Hanoi

5 out of 5
Lotte Hotel Hanoi
No. 54, Lieu Giai St. Cong Vi Ward., Ba Dinh, Hanoi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 768 out of 1001 reviews" "
Rating 8 - Good. 168 out of 1001 reviews" "
Rating 6 - Okay. 36 out of 1001 reviews" "
Rating 4 - Poor. 14 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is pretty far from the Hanoi old quarter which is inconvenient because most shops, restaurants, and activities are in the old quarter. The property, staff and services are good.
Stayed 1 night in Mar 2024

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel, we were blown away. One minor issue, we had requested later checkout which we were told there was a fee for - that’s fine so we agreed. Then when my husband checked us out, the gentleman said we wouldn’t be charged for the late checkout - we were delighted! Upon arriving home, we actually were charged. Not a huge deal, but we were a bit put off by it.
Stayed 1 night in Mar 2024

10/10 Excellent

Randell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I’ve stayed since I been overseas,staff was very nice and helpful,great food,great living condition,cleaning staff great and check in and check out receptionist was great
Stayed 3 nights in Apr 2024

10/10 Excellent

Dane, Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I already reviewed this hotel - it is an excellent hotel, with good service, located in the central part of Hanoi but not that close to walk to Hoan Kiem Lake or Old and French Quarters. However if you have the Grab app and Vietnamese SIM card in your phone, getting anywhere is efficient and easy. The only unfavorable point is the overwhelming smell of food in hotel's hallways - it has at least four restaurants on floors 59 and 63 so the smell of food penetrates the hallways and is unpleasant and heavy.
Stayed 1 night in Apr 2024

10/10 Excellent

Dane, Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, friendly and helpful staff, great perks
Stayed 1 night in Mar 2024

10/10 Excellent

Dane, Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and new property. My room was a corner Junior Club Suite on the 56th floor with floor to ceiling wall windows on two sides, expansive views of West Lake, the Ho Chi Minh Mausoleum, Red River and other parts of Hanoi right in front of me. This room had Club privileges - breakfast, snacks and hors d'oeuvres were served for Club guests on the 59th floor, separately from other hotel guests. The staff was courteous, helpful. Joey, a Club Floor Manager, went out of his way to make my stay wonderful and memorable. Great job, Lotte Hotel Hanoi! If I return I'll stay with you again!
Stayed 5 nights in Mar 2024
Response from Lotte Hotel Hanoi on 1 Apr 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Lotte Hotel in Hanoi are very friendly and helpful. Restaurant in the Hotel are great and good value. Highly recommend staying there.
Stayed 10 nights in Mar 2024
Response from Lotte Hotel Hanoi on 1 Apr 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Lotte Hotel Hanoi on 1 Apr 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Excellent

SEONG

Stayed 2 nights in Feb 2024
Response from Lotte Hotel Hanoi on 1 Apr 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Good all around
Stayed 7 nights in Feb 2024
Response from Lotte Hotel Hanoi on 1 Mar 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Excellent

Tashamel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down, This is one of the best hotels in Hanoi. The staff is amazing, professional and friendly. They definitely kept us informed, about the fact that it’s a the Lunar New Year ( Year of the Dragon) celebration. Might affect opening time of the restaurants and other activities. Now, the rooms are very clean and well kept. Oh and did I mention, I loved the heated toilet seat 😂. The food is excellent and u can definitely expect to get excellent service too… The great location. Everything u need and more is at this hotel.. I would definitely recommend this hotel and I would definitely stay here again in the future…
Stayed 2 nights in Feb 2024
Response from Lotte Hotel Hanoi on 1 Mar 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Excellent

Minh-Phuong

Stayed 2 nights in Jan 2024
Response from Lotte Hotel Hanoi on 1 Apr 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, excellent friendly service
Stayed 4 nights in Jan 2024
Response from Lotte Hotel Hanoi on 30 Jan 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 Excellent

Christine

Response from Lotte Hotel Hanoi on 30 Jan 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 Excellent

Samuel, Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect when you don't want hustle bustle of the Old Quarter. The Club Team leaded by Quynh Anh was excellent in settling in my new surroundings. The complementary welcome "Sunset Buffet" was fantastic as no other hotel that has it. Also, the complementary "Afternoon Tea" was welcoming and convenient. All in all, Lotte was a great hotel - I:ll be back when I am in Hanoi.
Stayed 2 nights in Jan 2024
Response from Lotte Hotel Hanoi on 23 Jan 2024
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Lotte Hotel Hanoi on 19 Jan 2024
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 Excellent

John

Travelled with partner
A well managed hotel, very clean, comfortable and convenient in terms of restaurant and shopping facilities. Will definitely return for any future Hanoi trip.
Stayed 2 nights in Jan 2024
Response from Lotte Hotel Hanoi on 19 Jan 2024
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient as there is a supermarket downstairs to buy souvenir before you leave the country
Stayed 2 nights in Jan 2024
Response from Lotte Hotel Hanoi on 19 Jan 2024
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

8/10 Good

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Lotte Hotel Hanoi on 19 Jan 2024
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lotte Hotel Hanoi on 19 Jan 2024
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 Excellent

Wonsik

Stayed 2 nights in Jan 2024
Response from Lotte Hotel Hanoi on 19 Jan 2024
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 Excellent

Christine

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lotte Hotel Hanoi on 19 Jan 2024
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 Excellent

KHOA, Shoreline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lotte Hotel Hanoi on 19 Jan 2024
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 Excellent

Lota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lotte Hotel Hanoi 👍👍
We had a lovely stay at Lotte Hotel Hanoi. The staff go out of their way to accommodate us. They even let us leave our luggages while we travelled to Hoi-An for a few days so we don’t have to drag 2 big luggages with us. My husband loved the club lounge privileges 😊
Stayed 3 nights in Dec 2023
Response from Lotte Hotel Hanoi on 19 Jan 2024
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 Excellent

Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lotte Hanoi nice hotel and good value too.
Panoramic view of the city. Excellent service staff. Liked that the gym was spacious and well equipped. Lounge access with snacks and drinks made it much nicer. F&B offerings at Lotte center next door sadly limited. Thank goodness for Pizza 4 plus .
Stayed 3 nights in Dec 2023
Response from Lotte Hotel Hanoi on 19 Jan 2024
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 Excellent

Uri

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Lotte Hotel Hanoi on 19 Jan 2024
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, relaxing and good.
The staff were amazing, friendly and very efficient. The hotel is situated in a prime location with great facilities. We were advised to stay at the hotel by friends and weren’t disappointed. An excellent stay.
Stayed 2 nights in Nov 2023
Response from Lotte Hotel Hanoi on 19 Jan 2024
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 Excellent

Hans

Stayed 1 night in Dec 2023
Response from Lotte Hotel Hanoi on 19 Jan 2024
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 Excellent

Esteban

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All I could say is that it’s worth it .The live music at the rooftop is amazing .
Stayed 1 night in Nov 2023
Response from Lotte Hotel Hanoi on 19 Jan 2024
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Lotte Hotel Hanoi on 19 Jan 2024
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 Excellent

CHRISTOPHER

Stayed 1 night in Nov 2023
Response from Lotte Hotel Hanoi on 20 Nov 2023
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 Excellent

Walter

Stayed 5 nights in Nov 2023
Response from Lotte Hotel Hanoi on 20 Nov 2023
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 Excellent

Dennis, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2023
Response from Lotte Hotel Hanoi on 20 Nov 2023
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Lotte Hotel Hanoi on 20 Nov 2023
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 Excellent

Ehab

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
True 5 star all the way
5 star hotel. Great customer service. Stunning view all around. Highly recommend
Stayed 1 night in Nov 2023
Response from Lotte Hotel Hanoi on 20 Nov 2023
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Excellent

Il Kyung

Travelled with group
Liked: Amenities
Clean and excellent food
Stayed 2 nights in Oct 2023
Response from Lotte Hotel Hanoi on 20 Nov 2023
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 Excellent

JILLIAN, San Juan Capistrano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and in a great location. The staff was super friendly and accommodating. We were very impressed with the facility, the rooms, the food and the awesome views. We definitely recommend it to all.
Stayed 1 night in Aug 2023

10/10 Excellent

Daniel

Stayed 2 nights in Aug 2023

10/10 Excellent

Jackson Lai Hang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Il Kyung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice stay and will come back soon
Stayed 2 nights in Aug 2023
Response from Lotte Hotel Hanoi on 25 Aug 2023
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Excellent

MOON IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Lotte Hotel Hanoi on 25 Aug 2023
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place and close to 2 shopping center
Stayed 2 nights in Aug 2023
Response from Lotte Hotel Hanoi on 25 Aug 2023
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Excellent

Dennis

Travelled with group
Liked: Amenities
SERVICE WAS GREAT!
Stayed 3 nights in Aug 2023
Response from Lotte Hotel Hanoi on 25 Aug 2023
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Excellent

Van Dai

Stayed 1 night in Aug 2023

10/10 Excellent

WEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Lotte Hotel Hanoi on 7 Aug 2023
Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Excellent

Zachery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Amazing stay in 5 star hotel. Very reasonably priced. Great bathrooms and view of Hanoi - we were on 52nd floor. Breakfast was not included in our rate and the buffet was 749,000VND per person so we opted for another choice down then street.
Stayed 1 night in Jul 2023
Response from Lotte Hotel Hanoi on 18 Jul 2023
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

4/10 Poor

Kanniphat

Stayed 2 nights in Jun 2023
Response from Lotte Hotel Hanoi on 18 Jul 2023
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Excellent

LUE, Clovis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Lotte for one night only but the hotel was so courteous to allow us to store our luggages for 3 days. So professional and kind. We will definitely stay here again.
Stayed 1 night in Apr 2023
Response from Lotte Hotel Hanoi on 9 May 2023
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

8/10 Good

ACHAL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing
Stayed 2 nights in Apr 2023
Response from Lotte Hotel Hanoi on 9 May 2023
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 Excellent

Keld, cape coral

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lotte hotel is located in the city center and close to the Zoo. The staff is excellent and make one feel very special. The lounge is very nice and again the staff makes it so pleasant. Highly recommended!
Stayed 2 nights in Apr 2023
Response from Lotte Hotel Hanoi on 9 May 2023
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,