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Reviews of Kingly Hotel

3 out of 5
Kingly Hotel
8 Ly Thai To, Hoan Kiem, Hanoi

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 31 reviews" "
Rating 8 - Good. 15 out of 31 reviews" "
Rating 6 - Okay. 2 out of 31 reviews" "
Rating 4 - Poor. 2 out of 31 reviews" "
Rating 2 - Terrible. 4 out of 31 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

5.2/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Neil

Stayed 6 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Check in is fast and staff is service mile and location is good
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entry & Exit
The doorman rush out to help with the luggage as soon as the taxi arrived at the hotel. The front desk man came and knock at my room door at 6.30 am as arranged to collect my luggage. Just happy with enthusiastic welcome and sent off.
Stayed 1 night in Nov 2019

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and value for money
Very convenient spot. Close to the Water Puppet show and Hoan Kiem lake.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Value for money
The location is great. The staffs are friendly. Not much spread for breakfast. The room is quite kingly, it is big but cleanliness wise.. got molds in the toilet. The towel got a big hole in it which we called in and they changed it quickly. Although shampoo and bath gel are not refilled daily which by the way the container is really small.. in short toiletries are not maintained.. But it is value for money if you are not fuzzy..
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Most terrible hotel I have ever stayed. Firstly, the toilet is totally different from the one shown in the pictures. Asked the receptionist about the reason for the difference and was being told that the picture online is the renovated toilet and for the room that we got, is unfortunately not the one with the newly renovated toilet. And they are fully booked so we cannot change our rooms. On the last night of our stay, the hotel experienced a water supply interruption. Initially we were being told the downtime was 20 minutes, but we waited for 2 hours, and still no water! (our room is on the upper storey and water was only resumed on lower storeys). Only when we called to check then they suggested giving us a spare room on the lower level to shower, but by then it was already 1am. Although the staffs are nice, but the hotel facilities are really quite run down and bad. Will not recommend this hotel at all.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good location, the hall and lift can be cooler in summer time it will be better.
Stayed 4 nights in Jun 2019

10/10 Excellent

Kai Siang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 5 nights in Jan 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Pattamawadee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service. Pay attention to customers. Smart welcome to good advice.
Stayed 1 night in Nov 2018

8/10 Good

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
We had the room in the top of the building with view to the lake. We had the chance to change the room as the bathroom was super tiny. But we liked the cozyness. Very friendly staff, good price-quality-balance. Breakfast is not worth to take.
Stayed 2 nights in Nov 2018

6/10 Okay

Thi Thuy Anh

Disliked: Cleanliness
Cleanliness is not good
Staffs were very friendly. However, the condition of the hotel needs improving. The blanket and pillow had a quite bad smell. It smells like sweat of someone for a long time but not washed properly. The room had a large make-up table but mirror was located to the wrong side. The chair had no back to work and so on. I could not remember all. The location is OK.
Stayed 1 night in Oct 2018

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The name speaks for its self
Clean room spacious wonderful staff
Stayed 1 night in Sep 2018

6/10 Okay

Hiroto

GOOD
Stayed 4 nights in May 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Bon rapport qualité-prix
Bon rapport qualité-prix. Très bonne localisation pour visiter Hanoï. Un peu bruyant, mais cela dépend des autres clients de l'hôtel.
Stayed 2 nights in Dec 2022

8/10 Good

Martin Rasmus

Liked: Cleanliness, staff & service, room comfort
Bra beliggenhet i sentrum
Litt slitt hotell men utrolig bra beliggenhet i sentrum av Hanoi
Stayed 7 nights in Oct 2022

8/10 Good

Sonthaya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Sep 2022

8/10 Good

Sonthaya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Aug 2022

8/10 Good

YUHSIANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
性價比不錯，服務人員態度好
Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Du bruit dès 5h du mat, impossible de dormir, pas de fenêtre à la chambre et inondation de la salle de bain. Que du bonheur!
Stayed 1 night in Jul 2019

2/10 Terrible

Yongje

Liked: Cleanliness, staff & service
좁은 세면장에 속지 마세요
옥탑방(평생이런룸은 본적없음/옥상에 가건물)을 싼미끼상품으로 등록시켜놓고, 업그레이드 룸으로 투숙 유도, 결국 추가 차지하게 함.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
HOTE L staff is nice.
Stayed 1 night in Apr 2019

8/10 Good

Hyeong Jae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

celebration, Taegu, kr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
화장실이 스몰이라적혀있어서 긴가민가했는데.... 정말 작네요... 1명 겨우 서는 정도 크기네요 사파익스프레스 옆이라 그정도는 견뎌야죠...
Stayed 3 nights in Jan 2019

2/10 Terrible

Taro

Disliked: Staff & service, property conditions & facilities, room comfort
二度と利用しない
14時のチェックイン時に部屋が準備できておらず、30分待てと言われチェックインできませんでした。予約したBasic Double Room With Small Bathroom and Lake Viewは8階。部屋は広いが、シャワーは狭いトイレに付いているだけです。 エレベーターは6階までです。hotels.comの表示と異なり冷蔵庫が無かったため、他の部屋から運ばせました。2日目の夕刻に観光から帰ったところエレベータが故障、低層階の部屋に変えてもらいました。結局エレベータは翌朝も復旧していませんでした。冷蔵庫の件、部屋変更の件、いずれも、「マネージャーを呼んでください」とまで言って、ようやく対応してもらいました。散々な3日でした。2度と利用しません。
Stayed 2 nights in Jan 2019

10/10 Excellent

Dong Yeop

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2018

8/10 Good

Romain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
エリアがよくスタッフがフレンドリー
場所がよく、スタッフがフレンドリー、朝食のメニューが豊富で感じはよかったが、泊まった部屋が使用人部屋よりさらに上階の部屋でびっくり、夜部屋の外で音楽や電話で話している声がうるさい、トイレとシャワールームがとつも狭くつかいにくい、部屋に入る階段が狭くて危ないひどい部屋で残念。
Stayed 3 nights in Nov 2018