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"Polite & helpful staff"

"We really loved this hotel, staff were amazing, the room very nice , breakfast was great. Thomas the assistant general manager was fabulous,he went above and beyond to make our stay very special. "

"Staff, especially doorman and reception ladies!! They were super nice and helpful! Good breakfast as well. "

"Everything was fabulous. Would highly recommend. "

"Charming hotel, great location, lovely pool area, private and refined."

"This is an excellent hotel near train street. The staff are highly welcoming. The rooms are well kept and have A/C. The free mini bar includes soft drinks: water and Coca Cola. "

")Our family (mum, dad, boys 11 and 13) stayed here three times as we dipped in and out of Hanoi to travel to other locations. Firstly the rooms, beds and all amenities were a delight. It’s a lovely quiet and comfortable location in the old town of Hanoi. Breakfast is fabulous. Lots of fresh and delicious variety and good coffee. The hero’s of the hotel are the staff especially those front of hotel. With all of our in and out the team we’re incredibly accommodating, thoughtful, and generous. They supplied us with a take away breakfast when we left really early. They welcomed our returns like friends. They made sure we had access to showers before we had to travel home- after a sweaty and fun day out and about in Hanoi. The team were also super helpful with advice on food and drink places and taking care of our belongings while we were away. We highly recommend Royal Palace Hotel for all people travelling in and through Hanoi. Exceptional. "

"We very much enjoyed our stay at L’HÔTEL du LAC Hanoi! The staff were all so kind and attentive. We felt very welcomed to be there. Our room was nice and clean. The area around the hotel is walkable with many options of restaurants and stores. "

"The hotel is beautiful, clean and the service is amazing. It’s located in the old quarters so you need to be prepared for a busy and loud street. But once you enter the hotel, it’s feels like you walked in a completely different place "