Front of property – evening/night
Check availability

Reviews of Suncity Hakodate Hotel

3 out of 5
Suncity Hakodate Hotel
13-14 Matsukazecho, Hakodate

Reviews

7.2

Good

Rating 10 - Excellent. 19 out of 100 reviews" "
Rating 8 - Good. 40 out of 100 reviews" "
Rating 6 - Okay. 28 out of 100 reviews" "
Rating 4 - Poor. 10 out of 100 reviews" "
Rating 2 - Terrible. 3 out of 100 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Ivy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in hakodate
Conveniently located a short walk away from train station, with convenience stores and eateries nearby , reception was warm and welcoming , the room was a traditional tatami type furnishing, spacious clean and comfortable.
Stayed 1 night in Dec 2019

8/10 Good

Then Yu Foon, Hakodate

Travelled with family
Broken shoe rack
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

4/10 Poor

Li Feng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Sing Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, good stay!
Good: It’s so cheap compared to other hotels in Hakodate, and the location is very good, it’s just 2 minutes off from tram station, and not too far from Hakodate station. There’s one enormous supermarkets with food and cosmetics right next to the hotel, making it extra convenient to seek food/ souvenirs. Staff are super friendly and welcoming! I love their friendliness and detailed work. Bad: The room is a bit dated, but we got a bonus: a public bath that wasn’t mentioned in Hotels.com Overall I will definitely recommend this hotel to other’s when staying in Hakodate!
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is small but clean and value of money. The location is good, walk to the Hakodate St. by 10 mins.
Stayed 1 night in Dec 2018

8/10 Good

Jamie

Liked: Cleanliness, staff & service, room comfort
good experience.
overall is good. we stayed for 3 nights and was snowing. the breakfast is not buffet. the staff will serve you which i quite like it.we parked the car opposite of the hotel.¥500 per night. we like the onsen.
Stayed 3 nights in Nov 2018

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid place to stay in there heart of Hakodate
Good place to stay in the heart of Hakodate. Short walk to the train station and right off of a major road/strip of restaurants and shops. Staff very friendly—room clean, just a bit small and stuffy. But that is to be expected.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room but arranged nicely. The location was just around the corner from the tram so we didn’t have to walk far to access public transportation. We especially liked the hot soaking bath available to guests. They offered a variety of breakfasts to suit everyone’s taste. We would stay here again.
Stayed 2 nights in Jun 2018

8/10 Good

Sylvia, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room, 15min walk from Hakodate JR
I bring my whole family of 5 and we stay in the room of 8. The room is a traditional Japanese style room and it is spacious. What we love the most is the comfortable futon in the room, we sleep really well. Unfortunately we didn't have time to try their public bath. I read some review about the hotel being old but I think it is well maintain and of course we feel very welcomed by the hotel staff :)
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
This hotel is about 10-15 min walking from JR station. It is only one stop if take a tram. But JR station Hakodate is old, business nearby was so so. Most stores and restaurants close after 8 pm Hotel service was good. Business of the restaurant in the hotel was very slow, not much varieties for breakfast
Stayed 2 nights in Jun 2017

6/10 Okay

Mookie, BKk

Liked: Staff & service, room comfort
Ryugan Style but quite old
I was booked for 4 person i rygun style room was so big but quite old but still clean

8/10 Good

Yik Zheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
Booked for semi-double room but the bed size is bigger than i expected, very happy with the stay.

2/10 Terrible

Hiroshi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never ever want to be back.
I do not understand why "Hotels.com" has this hotel on its list

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Room too small. Bed too hard back hurting.
My room was very clean and wifi and all accommodations were in new condition. Bed too hard for me and room too small. would be OK for one small Asian who like hard bed. Staff outstanding and layout of this hotel perfect.

6/10 Okay

Chong

Liked: Cleanliness, staff & service
Hotel is convenient and clean.
Hotel is a bit dated. Strong smell of cigrattes odour at lobby. Double room a tat to cramp.

8/10 Good

Wee Long, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Nice small little hotel, near to tram station and train station is within walking distance if you do not want to take a tram. The onsen is a bit small though and room is also small but manageable.

8/10 Good

Katherine, Garmisch-Partenkirchen

Liked: Cleanliness, property conditions & facilities, room comfort
Very standard business hotel.
This business hotel is just like a standard business hotel. The lobby feels dated, the corridors are narrow and everything is standard. Some business hotels are remarkable in a sense, but this one has nothing special. There is a bathhouse available with each gender having different access times. There is not much English spoken in this hotel. The neighbourhood is not interesting either, just apartments, offices, and concrete. The tram is 5 minutes walk away, the train station around 20 minutes.

4/10 Poor

Wah Tat

Liked: Staff & service
Disliked: Cleanliness, room comfort
Near the station and restaurants. Poor wifi.
I was too late to book a hotel at Hakodate's trip. not many choices and thus book Suncity. The wifi connection is equal to none as my booking two rooms were at the end of corridor. The other conditions were reasonable and acceptable according to the price.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

wee seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2020

8/10 Good

yoshihiro

Liked: Room comfort
大浴場があるのでよかったです。
Stayed 1 night in Aug 2020

8/10 Good

Kazuhiko

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
シャワーを改善して欲しい。。。
ホテルの質、サービスは満足でいつも利用しています。 ただ、部屋によってかシャワーの出が弱いです。
Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Near the JR Station, Walking about 10 mins.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
素泊まりで利用させていただきました。 フロントの方の感じがとても良く親切にしていただきました。また、ロビーに無料の飲み物やクレンジング等のアメニティがありとても良かったです。 建物が古い割にはお部屋の清掃も行き届いており快適だったのですが… ユニットバスが残念過ぎました… 構造上仕方ないのかもしれませんがカビがとても気になりました。シャワーカーテンは綺麗でした。 そして壁と天井の2箇所に短めの毛が付着していました。ユニットバスというのはどうしても風通しが悪くなってしまうので仕方ないといえば仕方ないのかもしれませんが毛はかなり気になりました…。 シャワーも少し弱めに感じます。 大浴場もあるようなのですがそちらは今回利用しなかったのでわかりません。 低価格な割に接遇もよくサービスも良かっただけにとても残念でなりません。 これからも頑張ってください。
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
サウナがあってよかった。
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店離jr 站5-8分鐘腳程，基本上一條直路，最後轉灣就到，鄰近亦有市電站，很方便。由kr 站走過來的路上有很多居酒屋，很好吃。房間空間不大，但可開到2個gip, 酒店房隔音不好，會聽到其走人在走廊走路聲音，酒店有大浴場，但有分不同時段給男或女使用，沒有時間參觀。
Stayed 1 night in Oct 2019

8/10 Good

yayoi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

トム

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋をグレードアップしていただきました。
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
古臭いのは仕方ない。清潔なので問題ない
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
冷蔵庫に水を用意いただけると更に便利。
Stayed 2 nights in Aug 2019

4/10 Poor

Ruru

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
走廊雖有煙味，但房間裡內拉門一拉就完全隔絕
附近有麥當勞、24小時便利超商，還有藥妝，市電公車都有站，很方便，也有浴場可使用
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
通常価格なら普通ですが、シーズン価格で高い時は価格には見合わないですね。 函館が全体的に高すぎなのかもしれませんが。
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
整體環境很乾淨，也很安靜，離車站走路約10-15分鐘，最近的電車站只要5分鐘，交通很便利。
Stayed 5 nights in Mar 2019

8/10 Good

Wing Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大堂有很多物資設施可供使用，離便利店很近。
離車站很近，整潔，員工很友善，大堂有很多物資設施可供使用，離便利店很近。
Stayed 2 nights in Feb 2019

6/10 Okay

ChangYen

Disliked: Room comfort
Small lobby small kitchen nice location
Stayed 3 nights in Feb 2019

8/10 Good

chiharu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
年に4回ほど使ってますが、落ち着きます❤
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
設備は年季が入っていますが、フロントの方の笑顔が良いです。 駐車場もあり、快適に過ごすことが出来ました。
Stayed 2 nights in Dec 2018

8/10 Good

Y

Liked: Cleanliness, staff & service, room comfort
部屋の設備や広さはビジネスホテルとして過不足ないが、防音は微妙。シャワー、空調、臭い等は問題ない。門限がないので遅くまで出かけられる(フロントは24時だったかで閉まるが)。スタッフの対応は丁寧。
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2018