Dear Sir/ Madam, Thank you so much for taking your precious time writing such an informative review about your recent experience trip with V’ Spirit Cruises. It is our honor to know how customers feel about their trip and we would love to receive both positive and negative review as we have been working hard to improve our service every single day. First of all, we are so surprised to hear about the food portion on board, we hope that you would kindly provide us more information regarding to it. Regarding to the leaked room, we need to say that the V’ Spirit Cruise operates daily and we do have maintenance and repairing policy. Annually, we manage each boat of our fleet for maintenance twice. Some other on-site maintenance also takes place for any smaller damages. However, under weather conditions and sea water, not only V’ Spirit boats but other cruise company’s boats are soon to be negatively affected. We will take more care of these issues. We also wish to know about the leaked room when you still were on board so that we could offer you the alternative. Last but not least, we want to emphasize that customer service is one of our top priority so our company invests heavily in training the staff. The attitude of the staff may be due to the lack of their English communication skill, leading to your discomfort and misunderstanding. We respect your opinions as other hundreds reviewers did leave their opinions about us and take into accounts the problems that your review mentioned. We understand that it is sometimes good and it is sometimes not depending on each person. We will try more to understand clients and make you happy as we can. Based on our service commitment with clients, we always try our best and bring a nice time for visitors to Halong Bay. For some reasons it did not meet your expectation and we are sorry for it.

Dear Hyoung Keun, Thank you for sharing with us your recent trip in Halong Bay. We are delighted to know that you have enjoyed the delicious food on board and the trip to Ha Long Bay with our cruise. We also want to express our sincere thanks to you for your nice words about the staffs. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. Once again, we thank you for your sharing and it is our hope that we will have the opportunity of welcoming you again. With our best regards,

Dear Sir/Madam, Firstly, V'Spirit Cruises would like to thank you very much for choosing our service. It was a great pleasure for V’Spirit Cruises to be your host in Halong Bay. We highly appreciate that you put your comment here after your vacation with us. Your detailed review is not only a great source of encouragement for the whole team of staff trying harder, but have pointed out the areas of service and facility that we could improve from. We understand that it is sometimes good and it is sometimes not depending on each person. We will try more to understand clients and make you happy as we can. Based on our service commitment with clients, we always try our best and bring a nice time for visitors to Halong Bay. For some reasons it did not meet your expectation and we are sorry for this lack of satisfaction. Wish you all the best and hope to welcome you again in Halong Bay on a nice day!

Dear Ms. Elisabetta, Thank you for sharing with us your recent trip in Halong Bay. We are delighted to know that you have enjoyed the comfortable activities, delicious food on board and the trip to Ha Long Bay with our cruise. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. Once again, we thank you for your sharing and it is our hope that we will have the opportunity of welcoming you again. Warm regards, V'Spirit Team

Dear Ryo, Thank you so much for cruising with us. We look forward to have another chance to be of your service in the near future.

Dear Sir/ Madam, Thank you for sharing with us your recent trip in Halong Bay. We really appreciate your positive comment regarding to our itinerary. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. Once again, we thank you for your sharing and it is our hope that we will have the opportunity of welcoming you again.