Title: Novotel Ha Long Bay, Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Novotel Ha Long Bay, Travelers enjoy ocean views during breakfast at a beachside restaurant, then find serenity at sun loungers by day or under starlit skies in the evening ## Photo gallery for Novotel Ha Long Bay, ![Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers - Novotel Ha Long Bay, (Ha Long)](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102731/217fb49d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property – evening/night - Novotel Ha Long Bay, (Ha Long)](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102731/5f81f025.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; pool views - Novotel Ha Long Bay, (Ha Long)](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102731/3230718e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace - Novotel Ha Long Bay, (Ha Long)](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102731/03d5faeb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sports facility - Novotel Ha Long Bay, (Ha Long)](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102731/83e9db29.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Novotel Ha Long Bay, near Bai Chay Beach, offers a convenient retreat with on-site shopping. Enjoy ocean views from the Square restaurant, relax in the outdoor pool, or find peace in the garden. Features high-speed WiFi, a coffee shop, and multilingual staff. ## Reviews 8.4 Very good ## Popular amenities - Pool - Parking included - Free Wi-Fi - Restaurant - Air-conditioning - Gym £28 includes taxes & fees 30 Jan - 31 Jan ## Room options ### Check availability for these dates Tonight [Jan 13 - Jan 14](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=2102731&PinnedHotelID=2102731&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=2102731&PinnedHotelID=2102731&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=2102731&PinnedHotelID=2102731&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=2102731&PinnedHotelID=2102731&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=2102731&PinnedHotelID=2102731&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=2102731&PinnedHotelID=2102731&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=2102731&PinnedHotelID=2102731&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=2102731&PinnedHotelID=2102731&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 6 of 6 rooms ### View all photos for Superior Twin Room, 2 Single Beds ![Superior Twin Room, 2 Single Beds | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102731/1b46555e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room, 2 Single Beds 8.0 Very good 1 review ### Highlights Balcony Air conditioning Free cots/infant beds LCD TV Sofa bed Blackout curtains Eco-friendly toiletries Hairdryer - 344 sq ft - Bay view - Sleeps 4 - 2 Single Beds ### View all photos for Standard Twin Room, 2 Single Beds ![Standard Twin Room, 2 Single Beds | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102731/19b370b3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, 2 Single Beds ### Highlights Balcony Air conditioning Free cots/infant beds LCD TV Sofa bed Blackout curtains Eco-friendly toiletries Hairdryer - 344 sq ft - Mountain view - Sleeps 4 - 2 Single Beds ### View all photos for Junior Suite, 1 King Bed ![Junior Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102731/f584a1ff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed ### Highlights Air conditioning Free cots/infant beds LCD TV Blackout curtains Eco-friendly toiletries Hairdryer Rainfall showerhead Bathrobes - Bay view - Sleeps 4 - 1 King Bed ### View all photos for Executive Room, 1 King Bed ![Executive Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102731/d82c041e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 King Bed 10.0 Exceptional 1 review ### Highlights Balcony Air conditioning Free cots/infant beds LCD TV Day bed Blackout curtains Eco-friendly toiletries Hairdryer - 452 sq ft - Bay view - Sleeps 4 - 1 King Bed ### View all photos for Superior Room, 1 King Bed ![Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102731/03d5faeb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed 10.0 Exceptional 3 reviews ### Highlights Air conditioning Free cots/infant beds LCD TV Sofa bed Blackout curtains Eco-friendly toiletries Hairdryer Rainfall showerhead - 344 sq ft - Bay view - Sleeps 4 - 1 King Bed ### View all photos for Standard Room, 1 King Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/3000000/2110000/2102800/2102731/8b5baf3d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed 10.0 Exceptional 2 reviews ### Highlights Air conditioning Free cots/infant beds LCD TV Sofa bed Blackout curtains Eco-friendly toiletries Hairdryer Rainfall showerhead - 344 sq ft - Mountain view - Sleeps 4 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHa-Long-Hotels-Novotel-Ha-Long-Bay.h2102731.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHa-Long-Hotels-Novotel-Ha-Long-Bay.h2102731.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.95173%2C107.04211&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=AdaN9Gxrm8nwx2Z3DkfJJ4_WZmU=) 160 Ha Long Street, Bai Chay Ward, Ha Long, Quang Ninh, 200000 #### What's nearby - Sun Square \- 1 min walk \- 0.1 miles - Bai Chay Beach \- 8 min walk \- 0.5 miles - Dragon Park \- 13 min walk \- 0.7 miles - Bai Chay Market \- 18 min walk \- 1.0 mile - Ha Long International Cruise Port \- 4 min drive \- 1.0 mile #### Getting around - Ga Ha Long Station - 14 min drive - Haiphong (HPH-Cat Bi) - 54 min drive #### Restaurants - ‪Mường Thanh Quảng Ninh - ‬12 min walk - ‪Novotel Lobby Bar - ‬1 min walk - ‪Valley Beach Club - ‬11 min walk - ‪Hong Kong Restaurant - ‬4 min walk - ‪Cong Ca Phe - ‬6 min walk ## About this property ### Novotel Ha Long Bay, Upscale hotel near Bai Chay Beach Located close to Typhoon Water Park and Dragon Park, Novotel Ha Long Bay, provides a poolside bar, a terrace and shopping on-site. The on-site restaurant, Square restaurant, offers breakfast, lunch, dinner and ocean views. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and dry cleaning/laundry services. You'll also find perks such as: - An outdoor pool and a children's pool, along with sunloungers and pool umbrellas - Free self-parking - Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a front desk safe - Concierge services, a banquet hall and luggage storage Room features All 225 rooms feature comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to perks, such as air conditioning and bathrobes. More amenities include: - Recycling and LED light bulbs - Bathrooms with rainfall showers and eco-friendly toiletries - LCD TVs with satellite channels - Wardrobes/cupboards, free infant beds and free tea bags/instant coffee ## Similar properties ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/16000000/15480000/15471600/15471553/f779a6bf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Legend Halong Hotel Bai Chay - Pool - Kids’ pool - Parking included - Free Wi-Fi 8.8 Excellent 201 reviews £40 includes taxes & fees 20 Jan - 21 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=15471553&PinnedHotelID=15471553&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/93000000/92890000/92886200/92886104/6508a5e5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Blu Hotel, Ha Long Bay Bai Chay - Pool - Breakfast included - Spa - Kids’ pool 9.6 Exceptional 46 reviews £41 includes taxes & fees 3 Feb - 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Pool - Spa - Parking included - Free Wi-Fi 9.4 Exceptional 44 reviews £24 includes taxes & fees 26 Jan - 27 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=90315177&PinnedHotelID=90315177&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/33000000/32120000/32110500/32110500/8fbee370.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### FLC Halong Bay Golf Club & Luxury Resort Ha Long - Pool - Spa - Kids’ pool - Parking included 8.8 Excellent 193 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=32110500&PinnedHotelID=32110500&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/9000000/8670000/8668100/8668089/9381bcb5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Halong Hotel Bai Chay - Pool - Kids’ pool - Parking included - Free Wi-Fi 7.6 Good 54 reviews £35 includes taxes & fees 16 Jan - 17 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=8668089&PinnedHotelID=8668089&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Room, 2 Single Beds, Ocean View (Ocean) | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/107000000/106690000/106685200/106685125/f0c88ee4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Garden Legend Halong Bai Chay - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 9.6 Exceptional 17 reviews £40 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=106685125&PinnedHotelID=106685125&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6 AM to 10 AM for a fee: VND 425,000 per person - 2 bars/lounges - A coffee shop/cafe - A poolside bar - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Lobby Lounge Bar - Poolside bar - Square restaurant ### Things to do - Children's pool - Gym - Outdoor pool - Shopping - TV in common areas ### Family friendly - Children's pool - In-room cot - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Guidebooks - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 4,090 square feet of conference space - 7 meeting rooms - Business centre - Computer station ### Outdoors - Barbecue grill - On the bay - Pool loungers - Pool umbrellas - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa ### More - 1 building - 11 floors - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 2008 - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas - Local artist showcase - Local culture and ecosystem education - Locally-owned and organised tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot ### Bathroom - Bathtub or shower - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Slippers - Towels provided ### Entertainment - LCD TV with satellite channels ### Food and drink - 24-hour room service - Electric kettle - Free bottled water - Minibar - Restaurant dining guides - Tea bags/instant coffee ### More - Air conditioning - Bulk dispensers for toiletries - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Laptop workspace - LED lighting - Phone - Recycling - Safe - Water-efficient showers ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Minimum check-in age - 15 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for VND 800000 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately VND 425000 per person - Airport shuttle fee: VND 1190000 per vehicle (one-way) - Rollaway bed fee: VND 800000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 6:00 AM to 10:00 PM Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Ha Long Bay Novotel Novotel Ha Long Bay Novotel Hotel Ha Long Bay Novotel Ha Long Bay Hotel Halong Bay Novotel Halong Bay Novotel Ha Long Bay Hotel Novotel Ha Hotel Novotel Ha Novotel Ha Long Bay Hotel Hotel Novotel Ha Long Bay Ha Long Ha Long Novotel Ha Long Bay Hotel Hotel Novotel Ha Long Bay Novotel Ha Long Bay Ha Long Novotel Hotel Novotel Novotel Ha Long Bay Hotel Novotel Ha Long Bay Ha Long Novotel Ha Long Bay Hotel Ha Long ## Frequently asked questions ### Does Novotel Ha Long Bay, have a pool? ### How much does it cost to stay at Novotel Ha Long Bay,? ### Is Novotel Ha Long Bay, pet-friendly? ### How much is parking at Novotel Ha Long Bay,? ### What time is check-in at Novotel Ha Long Bay,? ### What time is check-out at Novotel Ha Long Bay,? ### Does Novotel Ha Long Bay, provide a shuttle to the airport? ### Where is Novotel Ha Long Bay, located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Novotel Ha Long Bay, Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 7.6 Location ### 8.6 Staff & service ### 7.6 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 191 8 - Good 138 6 - Okay 40 4 - Poor 18 2 - Terrible 16 ## Reviews ### 10/10 Excellent #### Michael 5 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Great hotel to stay at ##### Michael Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Chuong 6 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a wonderful stay at Novotel hotel. The staff, facilities, and amenities were excellent. ##### Chuong Stayed 1 night in Sep 2025 ### 8/10 Good #### Laura 4 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities We stopped for a very brief one night stay before boarding the Mon Cherie Cruise HaLong Bay..it was comfortable, quiet and provided hot breakfast. The swimming pool is lovely..we ate at a great local Italian restaurant in very close walking proximity Vinace. A perfect 20 hour stop over. ##### Laura Stayed 1 night in Oct 2025 ### 10/10 Excellent #### tien hoang 7 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service personnel excellent ##### tien hoang Stayed 2 nights in May 2025 ### 10/10 Excellent #### husna 28 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were friendly and the food in their restaurant was lovely. ##### husna Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### Jamie 31 Jul 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I enjoyed the food from the restaurant. Hotel staff were helpful. ##### Jamie Stayed 1 night in Jul 2023 ### 4/10 Poor #### ISSEI 30 Jul 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities BAD ##### ISSEI Stayed 2 nights in Jul 2025 ### 8/10 Good #### Ben 27 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and well situated property with lots to do in walking distance. Staff was friendly and helpful, but the bed was not up to par. It was hard and springy like sleeping directly on a box spring. It was pretty bad. ##### Ben Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### XUAN TRU 24 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Excellent Room Design ##### XUAN TRU Stayed 2 nights in Jul 2023 ### 6/10 Okay #### Thomas 25 Nov 2022 Liked: Staff & service, amenities The staff was great but the hotel could use a makeover. ##### Thomas Stayed 1 night in Nov 2022 ### 10/10 Excellent #### poonam 22 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good ##### poonam Stayed 1 night in Nov 2024 ### 10/10 Excellent #### ASHOK 15 Nov 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hospitality with Smile at Novotel Halong Bay We stayed 4 nights at NOVOTEL Halong bay our stay was comfortable relaxing . Most of staff was friendly & halpful . Special mention of Ms Trang at reception always go to extra mile to see smile on guest face & staff at time of BF ##### ASHOK Stayed 4 nights in Nov 2022 ### 10/10 Excellent #### Van Duc 25 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The receptionists were helpful to claim my two lost checked bags from San Francisco to Hanoi ##### Van Duc Stayed 2 nights in Dec 2023 ### 8/10 Good #### Emily 5 Dec 2024 Liked: Staff & service, amenities, property conditions & facilities Disliked: Cleanliness We enjoyed our room and the facilities, including the pool. However, we found the food was lacking in quality. Our room wasn't properly cleaned when we arrived (there was someone else's underwear on the floor and the mugs were not clean) and we had to ask the staff to clean it again. That being said, the staff were extremely helpful and kind. They definitely made the stay better. We apparently came during "off season" which made the whole area seem like a ghost town. We did find some good places to eat tho, and the bay cruise we did was as beautiful as we imagined. ##### Emily Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Karen Jean 6 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent staff! I asked for dessert, the first two nights, of my stay, and there wasn’t any. One of the staff gifted me a slice of brownie cake, the following day. She also came to the pool area with hot tea and cookies. My final night there, the kitchen staff sent out dessert for me! ##### Karen Jean Stayed 5 nights in Feb 2023 ### 6/10 Okay #### John 19 Jun 2023 Liked: Staff & service Hotel outside and surrounding looking good but in the room need maintenance. Water leaking in the taps of the bathroom. Hotel have a distance 1/2 km walking down to the beach inconveniences for whoever not good walking🙂 ##### John Stayed 5 nights in Jun 2023 ### 8/10 Good #### James myongtong 22 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort i could not sleep beacause It was performimg and concert late at night in front of Hotes of City hall park area and Too many kids chatttering in the corridors of the hotel does not take any restrictions ##### James myongtong Stayed 2 nights in May 2023 ### 8/10 Good #### Nigel 9 Oct 2023 Liked: Amenities Bar food ok not restaurant food some unavailable told us 20 minutes after we ordered chicken was so tough couldn’t eat it ##### Nigel Stayed 3 nights in Oct 2023 ### 4/10 Poor #### Sebastian 19 Oct 2023 Liked: Staff & service This hotel is not suitable for families with young children. There is loud music until midnight every day. The backside of the building is partly damaged. The carpark has no proper lightnings and is messed up with a lot of old stuff (motor cycling parking). Inside our apartment there have been a lot of ants. Generally this hotel has seen his best years already and need to be maintained significantly. ##### Sebastian Stayed 2 nights in Oct 2023 ### 2/10 Terrible #### Chi 3 Apr 2023 Disliked: Staff & service, amenities, property conditions & facilities We were given our rooms on the 10th floor. Upon walking out of the elevator, the entire floor was pitch black like a horror movie. We stood there with our phone flashlights for about 5 minutes and still nothing. Started freaking out as a group so went back to the elevator and found a hotel wall phone. Yikes… what an experience! An empty hotel with no greeters or anyone working the front entrance, then a pitch black level to our hotel room. Never again ##### Chi Stayed 1 night in Apr 2023 ### 4/10 Poor #### Tan 13 Jun 2024 Liked: Cleanliness, staff & service My room 916 has several issues. It is not soundproof, and I can hear the kids next door screaming and playing. The drainage in the shower stall is clogged with hair. The toilet does not have a bidet sprayer. The mini-fridge is old. The hotel is located near the city square, where they play loud DJ music until midnight, which is a nightmare for anyone who wants to rest. My wife has to wear her AirPods to block out the loud music. The outdoor pool on the first floor does not have a dressing room. As a result, guests after swimming need to return to their rooms to change their clothes, which inevitably wets all the elevators. The food is average or below average. Overall, I would not recommend this hotel.​​​​​​​​​​​​​​​​ ##### Tan Stayed 2 nights in Jun 2024 ### 2/10 Terrible #### David 14 Nov 2023 Liked: Cleanliness Disliked: Staff & service We booked a family Deluxe Room at the hotel at it stated it slept 4 people and came with a Sofa Bed and a day Bed. The Sofa bed ended up being a bench that the hotel wanted to charge us for. After confirming that the 'Sofa Bed' was included in the booking they wanted to charge us for the sheets and pillow for it?? The room was really nice, but the information on the booking was incorrect and our older son was not able to sleep on a bench for a few nights. We ended up checking out after an hour and took a loss on the booking as I was not able to get a refund. I booked a hotel down the block that was more comfortable and accommodating. I was very disappointed with Novotel as the hotel was completely empty and they could have provided us with a room that would have worked for my family. Especially when the booking stated it slept 4 people and came with a Sofa Bed...which it did not. Very disappointed in the service provided. ##### David Stayed 2 nights in Nov 2023 ### 4/10 Poor #### Estee 19 Sept 2023 Disliked: Staff & service, property conditions & facilities This was meant to be a four star hotel but I didnt think it was. First of all, the greeting was awful. It was that bad, I wouldnt consider I had a greet and meet. Staff looks disengaged. There was a smell to the hotel. Rooms were old and wooden floors were creaking. The lift doors could really do with a clean. There isn't much lighting in the rooms or the halls. It was very dim all round. The hotel location as it was near the beach clubs, not only you heard some of the music but you would feel the vibration at night. Check in and check out was easy and quick though. Food was expensive than anything at the hotel as expected so I just went outside for food. Even then it is a lot less options than in the centre. Its meant to be opposite the Ha long night market and I thought there would be food stalls and others but there isnt much so we ended up going to the convienence store. Overall I would never come back to this hotel. It's like a ghost town. ##### Estee Stayed 3 nights in Sep 2023 ### 10/10 Excellent #### Cao ly 7 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Nhân viên thân thiện, hỗ trợ nhanh chóng khi khách cần, tạo cảm giác rất thoải mái. Giá phòng hợp lý so với chất lượng dịch vụ nhận được ##### Cao ly Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Phan Ngoc Thuy 7 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Phòng đẹp, đầy đủ tiện nghi. 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