Title: Muong Thanh Luxury Quang Ninh Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Muong Thanh Luxury Quang Ninh Hotel Luxury hotel with full-service spa and fitness centre ## Photo gallery for Muong Thanh Luxury Quang Ninh Hotel ![Front of property - Muong Thanh Luxury Quang Ninh Hotel (Ha Long)](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/e88c693a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Treatment room - Muong Thanh Luxury Quang Ninh Hotel (Ha Long)](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/83078e0d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Pool - Muong Thanh Luxury Quang Ninh Hotel (Ha Long)](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/f3d671cf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch and dinner served - Muong Thanh Luxury Quang Ninh Hotel (Ha Long)](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/52b83439.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Muong Thanh Luxury Quang Ninh Hotel (Ha Long)](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/f47a1708.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Bai Chay, Muong Thanh Luxury Quang Ninh Hotel offers a peaceful retreat with wellness amenities. Guests can visit the spa, work out at the fitness center, sip drinks at the bar, or enjoy terrace views. Attentive multilingual staff and free WiFi are highly praised. ## Reviews 8.0 Very good ## Popular amenities - Bar - Spa - Gym - Room service - Laundry - 24/7 front desk £27 includes taxes & fees 23 Dec - 24 Dec ## Room options ### Check availability for these dates Tonight [Dec 17 - Dec 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=8091921&PinnedHotelID=8091921&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=8091921&PinnedHotelID=8091921&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 18 - Dec 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=8091921&PinnedHotelID=8091921&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=8091921&PinnedHotelID=8091921&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=8091921&PinnedHotelID=8091921&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=8091921&PinnedHotelID=8091921&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=8091921&PinnedHotelID=8091921&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=8091921&PinnedHotelID=8091921&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 19 of 19 rooms ### View all photos for Deluxe Double Room ![Deluxe Double Room | Free minibar items, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/662c270c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Soundproofed Air conditioning Minibar (some free items) LCD TV Rainfall showerhead Bathrobes Deep-soaking bath Private bathroom - 323 sq ft - City view - Sleeps 2 - 1 Double Bed ### View all photos for Premium Double Room ![Premium Double Room | Free minibar items, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/b2abb766.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Room ### Highlights Soundproofed Air conditioning Minibar (some free items) TV Separate bedroom Shower/bath combination Bathrobes Deep-soaking bath - 431 sq ft - 1 bedroom - Beach view - Sleeps 2 - 1 Double Bed ### View all photos for Executive Suite ![Executive Suite | Free minibar items, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/bd0fac6b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite ### Highlights Separate sitting area Soundproofed Air conditioning Free cots/infant beds Minibar (some free items) TV Hairdryer Private bathroom - 732 sq ft - Beach view - Sleeps 3 - 1 Double Bed ### View all photos for Grand Suite ![Grand Suite | Free minibar items, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/8674697c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Suite ### Highlights Separate sitting area Soundproofed Air conditioning Free cots/infant beds Minibar (some free items) TV Separate bedroom Shower/bath combination - 882 sq ft - 1 bedroom - Beach view - Sleeps 3 - 1 Double Bed ### View all photos for Deluxe Twin Room ![Deluxe Twin Room | Free minibar items, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/7e13dd70.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room ### Highlights Soundproofed Air conditioning Minibar (some free items) TV Shower/bath combination Bathrobes Deep-soaking bath Private bathroom - 323 sq ft - City view - Sleeps 2 - 2 Single Beds ### View all photos for Premium Twin Room ![Premium Twin Room | Free minibar items, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/d65ad6d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Twin Room 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Minibar (some free items) TV Shower/bath combination Bathrobes Deep-soaking bath Private bathroom - 431 sq ft - Beach view - Sleeps 3 - 2 Single Beds ### View all photos for Executive Suite Non smoking ![Free minibar items, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/32114b7d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite Non smoking - Sleeps 2 ### View all photos for Grand Suite Non smoking ![Free minibar items, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/w653h440x0y0-b2360f11.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Suite Non smoking - Sleeps 2 ### View all photos for Deluxe King Room Non smoking ![Free minibar items, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/398bf8be.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Room Non smoking - Sleeps 2 ### View all photos for Deluxe Twin Room Non smoking ![Free minibar items, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/acc94324.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room Non smoking - Sleeps 2 ### View all photos for Premium Deluxe King Room Non smoking ![Free minibar items, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/57190cf3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Deluxe King Room Non smoking - Sleeps 2 ### View all photos for Premium Deluxe Twin Room Non smoking ![Free minibar items, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/7fab8189.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Deluxe Twin Room Non smoking - Sleeps 2 ### View all photos for Executive Suite ![Free minibar items, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/530d7cc8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite - Sleeps 2 ### View all photos for Grand Suite ![Free minibar items, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/w653h440x0y0-b2360f11.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Suite - Sleeps 2 ### View all photos for Presidential Suite ![Free minibar items, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/3323d5d4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite - Sleeps 3 ### Premium Double Room - Sleeps 2 ### View all photos for Family Suite ![Lobby](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/d9adb4f1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite - Sleeps 3 ### View all photos for Deluxe Room ![Free minibar items, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/398bf8be.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - Sleeps 2 ### View all photos for Premium Deluxe Room ![Free minibar items, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/9000000/8100000/8092000/8091921/57190cf3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Deluxe Room - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHa-Long-Hotels-Muong-Thanh-Luxury-Quang-Ninh-Hotel.h8091921.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHa-Long-Hotels-Muong-Thanh-Luxury-Quang-Ninh-Hotel.h8091921.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.95651%2C107.04964&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=nvFCTkJD3o_NH0m-VF5OuUq1WBw=) Halong Street, Bai Chay Ward, Ha Long, Quang Ninh #### What's nearby - Queen Cable Car Ocean Terminal \- 2 min walk \- 0.1 miles - Bai Chay Market \- 5 min walk \- 0.3 miles - Dragon Park \- 5 min walk \- 0.3 miles - Ha Long International Cruise Port \- 12 min walk \- 0.7 miles - Bai Chay Beach \- 15 min walk \- 0.8 miles #### Getting around - Cai Lan Station - 12 min drive - Haiphong (HPH-Cat Bi) - 56 min drive #### Restaurants - ‪Mường Thanh Quảng Ninh - ‬1 min walk - ‪Cong Ca Phe - ‬7 min walk - ‪Nhà Hàng Vạn Tuế - ‬5 min walk - ‪Trọng Hải Sản - ‬7 min walk - ‪Pamela Coffee - ‬6 min walk ## About this property ### Muong Thanh Luxury Quang Ninh Hotel Luxury hotel near Ha Long Bay Consider a stay at Muong Thanh Luxury Quang Ninh Hotel and take advantage of a terrace, a hair salon and dry cleaning/laundry services. Take some time to relax at the on-site spa. The on-site restaurant, Thien Cung, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a gym. Additional perks include: - Limo/town car service, an outdoor tennis court and a 24-hour front desk - Meeting rooms, a banquet hall and a lift - A gift shop, smoke-free property and multilingual staff Room features All 508 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks such as free WiFi and minibars (stocked with some free items). Other conveniences in all rooms include: - Bathrooms with free toiletries and hairdryers - TVs with cable channels - Electric kettles, daily housekeeping and desks ## Similar properties ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/60000000/59880000/59871000/59870991/d09e617f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Muong Thanh Luxury Ha Long Centre Hotel Bai Chay - Pool - Spa - Kids pool - Parking included 8.4 Very good 31 reviews £34 includes taxes & fees 5 Jan - 6 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=59870991&PinnedHotelID=59870991&HadPinnedHotel=true®ionId=-1&adults=2) ![Lake view](https://images.trvl-media.com/lodging/46000000/45010000/45001300/45001278/14aa4811.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Muong Thanh Grand Bai Chay Hotel Bai Chay - Pool - Breakfast included - Spa - Parking included 8.0 Very good 2 reviews £29 includes taxes & fees 8 Jan - 9 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=45001278&PinnedHotelID=45001278&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/79000000/78210000/78208400/78208357/44a313e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Soleil Ha Long, Trademark Collection by Wyndham Bai Chay - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - Limo/town car service ### Food and drink - A bar/lounge - A restaurant ### Restaurants on site - Thien Cung - Van Xuan ### Things to do - Full-service spa - Gym - Outdoor tennis court ### Family friendly - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff ### Business services - 12,428 square feet of conference space - Business centre - Meeting rooms ### Outdoors - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) ### More - 1 building - 34 floors - Banquet hall - Built in 2012 - Smoke-free property ## Room amenities ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Slippers - Towels provided ### Entertainment - TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Free minibar (limited items) ### More - Air conditioning - Desk - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in time starts at 3:00 PM Late check-in subject to availability Minimum check-in age - 16 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for VND 850000 per night. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Gala Dinner on 29 April per adult: VND 750000 - Gala Dinner on 29 April per child: VND 525000 (from 5 to 11 years old) We have included all charges provided to us by the property. ### Optional extras - Rollaway bed fee: VND 850000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Muong Quang Ninh Muong Quang Ninh Hotel Muong Thanh Quang Ninh Muong Thanh Quang Ninh Hotel Muong Thanh Luxury Quang Ninh Hotel Halong Muong Thanh Luxury Quang Ninh Halong Muong Thanh Luxury Quang Ninh Hotel Ha Long Muong Thanh Luxury Quang Ninh Ha Long Muong Thanh Luxury Quang Ninh Hotel Muong Thanh Luxury Quang Ninh Hotel Ha Long Ha Long Muong Thanh Luxury Quang Ninh Hotel Hotel Hotel Muong Thanh Luxury Quang Ninh Hotel Muong Thanh Quang Ninh Hotel Muong Thanh Quang Ninh Ha Long Muong Thanh Luxury Quang Ninh Muong Thanh Luxury Quang Ninh Hotel Hotel Muong Thanh Luxury Quang Ninh Hotel Ha Long Muong Thanh Luxury Quang Ninh Hotel Hotel Ha Long ## Frequently asked questions ### Is Muong Thanh Luxury Quang Ninh Hotel pet-friendly? ### How much does it cost to stay at Muong Thanh Luxury Quang Ninh Hotel? ### How much is parking at Muong Thanh Luxury Quang Ninh Hotel? ### What time is check-in at Muong Thanh Luxury Quang Ninh Hotel? ### What time is check-out at Muong Thanh Luxury Quang Ninh Hotel? ### Where is Muong Thanh Luxury Quang Ninh Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Muong Thanh Luxury Quang Ninh Hotel Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 7.6 Location ### 7.8 Staff & service ### 7.4 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 28 8 - Good 20 6 - Okay 12 4 - Poor 4 2 - Terrible 3 ## Reviews ### 4/10 Poor #### philomena 24 Jul 2024 Disliked: Amenities A very bland boring hotel, hard to explain it but it was pretty basic. Would not rate this very highly at all. Overall experience just not good. ##### philomena Stayed 1 night in Jul 2024 ### 6/10 Okay #### Larry 10 Jan 2023 Liked: Cleanliness, property conditions & facilities The staffs of Muong Thanh was super rude. When our taxi drove us to the wrong location which is only a few meter away, the staff scream at the driver and chase us off the property... ##### Larry ### 2/10 Terrible #### Anh ngoc 17 Jun 2025 Liked: Property conditions & facilities Disliked: Amenities Evalator does not have a/ c .Some have only fan . We are occupied at 26th floor .Come up and down have to hold our breath for the heat ##### Anh ngoc Stayed 1 night in Jun 2025 ### 6/10 Okay #### kathy 30 Nov 2023 Liked: Cleanliness, staff & service Disliked: Amenities The hallway is very dark! Fridge is not cold enough ##### kathy Stayed 1 night in Nov 2023 ### 8/10 Good #### mario 11 Mar 2024 Liked: Cleanliness, amenities, property conditions & facilities Friendly at first at the desk after that no good mornings or even a hello and the rooms are clean but leaking water from the shower door wouldn’t close to the jacuzzi leaking water all over the floor plus it didn’t work and the refrigerator didn’t work and we had our clothes washed and had a very friendly person help us with questions on our clothes getting washed and got them done in a timely manner I appreciated her very much but I would say fix your things in the rooms before giving them to customers ##### mario Stayed 4 nights in Mar 2024 ### 8/10 Good #### Verified traveller 9 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 넓직하고 깔끔함 ##### Verified traveller Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Akira 20 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort スマホを充電する為のコンセントが使い物にならない ##### Akira Stayed 2 nights in Feb 2024 ### 2/10 Terrible #### Verified traveller 12 Oct 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service #### SPA的服務太差 房間還行，但SPA的服務會看是外國人就坐地起價，然後服務人員的態度也很差 ##### Verified traveller Stayed 2 nights in Oct 2023 ### 8/10 Good #### masaki 22 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities ハロン湾を一望できて素晴らしい景観だった。 ##### masaki Stayed 1 night in May 2023 ### 10/10 Excellent #### TJ 13 Mar 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staged were very professional and accommodating. ##### TJ Stayed 2 nights in Mar 2022 ### 8/10 Good #### Jun 27 Apr 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### good its clean and nice\~ too bad the parking lot is small\~ ##### Jun Stayed 1 night in Apr 2021 ### 8/10 Good #### Verified traveller 21 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 家族で宿泊しました。豪華でゆったりとした部屋、見晴らしも素晴らしかったです。 日本語がわかるスタッフがいて助かりました。 1点謎なのは、17:30頃に清掃スタッフが来た事です。フロントに確認すると日本人は厳しいから2回清掃が入るとの説明でしたが、そこまで必要ないと感じました。 あわてて貴重品を持って出ました。 全体的には家族からとても好評でした。 ##### Verified traveller Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Chan 9 Dec 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Room is big and bed comfortable. Had a room on high floor facing Halong Bay and Sun Whell Complex. Had a fantastic view of the cable car station as well. Buffet breakfast was good with a wide variety of food. ##### Chan Stayed 1 night in Dec 2019 ### 10/10 Excellent #### Kent 11 Nov 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Toppen Hotel Hade en toppen vistelse på detta hotellet. Bra rum och jätte trevlig personal. Personalen var väldigt hjälpsamma. Poolen är kyld så det är skönt och uppfriskande när det är varmt. God frukost med stort utbud. Ligger mycket bra. Kan verkligen rekommendera detta hotell baserat på vår upplevelse. ##### Kent Stayed 6 nights in Nov 2019 ### 6/10 Okay #### KHENH 1 Nov 2019 Disliked: Cleanliness, staff & service #### Definitely not a 5 star hotel From the outside I was pretty impressed and excited, but as soon as I got to the entrance, there was no one to help with luggage, not a single bellboy in site (and they call it a 5 star hotel? Check in however was speedy and one of our rooms were upgraded to the 33rd floor. Views were stunning however the condition of the hotel was poor. The beige interior was very outdated and I saw an employee (marketing sales) smoking right by the no smoking sign on the Spa level. The hotel seemed to be full of chinese and Korean guests so was really busy. The rooms were large, clean and provided plenty of space and a nice view of the bay area. Breakfast was also really good with plenty of options and tables. We did enquire about the karaoke rooms at reception but the staff seemed reluctant to help and told us that it was a separate company so they couldn't book us in. The hotel is conveniently located at the entrance of sunworld, a minutes walk from the cable car. which is definitely an attraction not to miss when visiting. Taxis were easy to hail down outside the hotel also. I don't think the service or feel of the hotel was 5 star, maybe more of a 3.5 star. On the fence if I would return here again. ##### KHENH Stayed 2 nights in Oct 2019 ### 8/10 Good #### Ji hye 11 Aug 2019 위치는 정말 좋은데...객실이랑 복도에 카펫이 깔려있는데요\~고급스러우라고 깔아놓은건가? 거기서 냄새가 나는건지 좋은냄새는 안났어요\~ 조식도 숙박첫날에만 먹고 안먹었어요..먹을만한것이 없었네요. 호텔직원들은 웃으면서 친철하진 않았고 그냥..업무가 많아보였어요 ##### Ji hye Stayed 3 nights in Aug 2019 ### 4/10 Poor #### Verified traveller 27 Jun 2019 Liked: Cleanliness Disliked: Property conditions & facilities, room comfort #### Room is good but need to improve service The corner room where I stayed was clean and wide. However, outside is very noisy even in night time. Elevator works very slow and always full of people. I could not get in it more than 20 minutes although they have 6 elevators. The breakfast was also full of noisy people and no space to take a seat. Eventually I gave up to have a breakfast. I could see so many people stayed there, but hotel must have capability to manage a lot of people. I could not stay there comfortably. ##### Verified traveller Stayed 1 night in Jun 2019 ### 10/10 Excellent #### Thuy 1 May 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Rất tuyêt Rất tuyêth ##### Thuy Stayed 1 night in Apr 2019 ### 8/10 Good #### Yu 25 Mar 2019 Liked: Cleanliness, property conditions & facilities, room comfort #### Customer service to be improved Checked into the hotel at night, the reception lady was impatient and threw us an attitude. Not all staff had an attitude problem like she did, what happened has left us a negative first impression on the hotel and diluted the efforts made by other frontline staff unfortunately. In spite of that particular staff member's issue, I have had a pleasant and comfortable stay. Room was cozy and spacious. Housekeeper reacted quickly and attentively to my request. ##### Yu Stayed 1 night in Mar 2019 ### 6/10 Okay #### Daniel 10 Feb 2019 Liked: Cleanliness #### The Good, The Bad and the Ugly I don't usually write reviews as the hotels I stay in generally meet my standards, However I felt the need to share my experience with this hotel. There is no way on earth that this hotel meets the standard of an international 5 star hotel in my opinion The Good Excellent location opposite the theme park which would be great for families. I was on the 32nd Floor and the views were amazing. Room was very large and spacious and reasonable value for the price. Room was very clean. The Bad I selected a premium deluxe room which was advertised with a Balcony. I can confirm there is not one Balcony in any room at this hotel. Hotels.com should remove this misleading statement. There was no room service whatsoever which I would assume should be a minimum requirement for a 5 star hotel? Wifi was hit and miss, working normally some times and then non existant at others which was annoying since I was on business. The Ugly Had intermittant problems flushing the toilet which is propbably just a room specific complaint, but as anyone who has travelled Vietnam knows, this is critical! Conclusion All up my stay was comfortable but average at best. When I return to Halong Bay I think I would prefer to stay at the Novotel or Whyndam as the western hotel chains have a more consistent and modern offering and you know what to expect. ##### Daniel Stayed 3 nights in Jan 2019 ### 10/10 Excellent #### Mohammed 20 Jan 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The Best Location in town The hotel has a best location and fantastic, nice buffet breakfast, service was good, people are nice, lots of attractions near by. WOW ##### Mohammed Stayed 1 night in Jan 2019 ### 8/10 Good #### Dean 26 Nov 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect Location to visit to SunWorld Theme Park The hotel's location perfectly suited the purpose of our trip which was to bring the kids to SunWorld Ha Long Theme Park. Our front facing rooms on the 29th floor had amazing views of Ha Long Bay and the surrounding area. My only suggestion for improvement would be to extend the breakfast to 10.00am. Closing the breakfast buffet at 9.00am on a Saturday seems too early. ##### Dean Stayed 2 nights in Nov 2018 ### 10/10 Excellent #### Trang 7 Nov 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel with a fantastic view We had an overall very pleasant stay. The pool wasnt the very best but it worked. Staff was very helpful and made us feel very welcome ##### Trang Stayed 2 nights in Oct 2018 ### 10/10 Excellent #### TINGRU 30 Sept 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 房間大，附近生活機能方便！ ##### TINGRU Stayed 2 nights in Sep 2018 ### 2/10 Terrible #### Anthony, Denver Colorado 22 Sept 2018 Disliked: Cleanliness, staff & service, property conditions & facilities For a newer hotel very worn carpets and walls deplorable. Checkied at 3 am and was very surprised when daylight exposed the dirt. Staff very rude to Foreigners. I was advised they needed to hold my passport in case I tried to skip out without paying. Mind you my room was prepaid before I got there. Then they told me I could not get clean towels since I had been in the room only 4 hours. Never again.... ##### Anthony Stayed 6 nights in Sep 2018 ## Expedia's Latest Trends ### Hotels > [Hotels in Salt Lake City](https://www.expedia.co.uk/Salt-Lake-City-Intl-Airport-Hotels.0-aSLC-0.Travel-Guide-Filter-Hotels) > > [Hotels with Entertainment in Sheffield](https://www.expedia.co.uk/Sheffield-Hotels-Hotel-With-Entertainment.0-0-d5682-thotelwithentertainment.Travel-Guide-Filter-Hotels) > > [Four Points Flex by Sheraton London Shoreditch East](https://www.expedia.co.uk/London-Hotels-The-East-London-Hotel.h27372440.Hotel-Information) > > [Iberostar Selection Jardín del Sol Suites - Adults Only](https://www.expedia.co.uk/Calvia-Hotels-Iberostar-Jardin-Del-Sol-Suites-Adults-Only.h1204769.Hotel-Information) > > [Hotel Elisa Tirana, Affiliated by Meliá](https://www.expedia.co.uk/Tirana-Hotels-Elisa-Hotel-Tirana-Affiliated-By-Melia.h89635701.Hotel-Information) > > [Roaches Cottages](https://www.expedia.co.uk/Leek-Hotels-Roaches-Cottages.h31385863.Hotel-Information) > > [Miss Junies Lodge](https://www.expedia.co.uk/Tortuguero-Hotels-Miss-Junies-Lodge.h11437832.Hotel-Information) > > [Sebatana Private Reserve](https://www.expedia.co.uk/Vaalwater-Hotels-Sebatana-Private-Reserve.h32459379.Hotel-Information) > > [Hotels in South Hams](https://www.expedia.co.uk/Destinations-In-South-Hams.d553248621555956108.Hotel-Destinations) > > [Hotels in Gujarat](https://www.expedia.co.uk/Destinations-In-Gujarat.d6049929.Hotel-Destinations) > > [All-Inclusive Hotels in Cantabria](https://www.expedia.co.uk/Destinations-In-Cantabria-All-Inclusive-Hotel.0-0-d6047897-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Hôtel Club MMV Plagne 2000](https://www.expedia.co.uk/Chateau-DOex-Hotels-Hotel-Club-MMV-Plagne-2000.h53308982.Hotel-Information) > > [Sol Cosmopolitan Rhodes - All inclusive](https://www.expedia.co.uk/Rhodes-Hotels-Sol-Cosmopolitan-Rhodes-All-Inclusive.h1737364.Hotel-Information) > > [Hotels in Sant Martí](https://www.expedia.co.uk/Sant-Marti-Barcelona-Hotels.0-n179733-0.Travel-Guide-Filter-Hotels) > > [Clarion Hotel Mestari](https://www.expedia.co.uk/Helsinki-Hotels-Hotel-Mestari.h67652007.Hotel-Information) > > [voco Lythe Hill Hotel & Spa by IHG](https://www.expedia.co.uk/Haslemere-Hotels-Voco-Lythe-Hill-Hotel-Spa.h517258.Hotel-Information) > > [Roami at Factors Row](https://www.expedia.co.uk/New-Orleans-Hotels-Factors-Row-By-Sextant.h16819421.Hotel-Information) > > [Dickenson Bay Oasis Antigua Village](https://www.expedia.co.uk/St-Johns-Hotels-Dickenson-Bay-Oasis-Antigua-Village.h18603488.Hotel-Information) > > [Avani+ Riverside Bangkok Hotel](https://www.expedia.co.uk/Bangkok-Hotels-Avani-Riverside-Bangkok-Hotel.h13172072.Hotel-Information) > > [Luxury Hotels in Edinburgh](https://www.expedia.co.uk/Edinburgh-Hotels-Luxury-Hotel.0-0-d6069845-tLuxuryHotel.Travel-Guide-Filter-Hotels) ### Flights > [British Airways Gatwick (LGW) to Orlando (MCO) flights](https://www.expedia.co.uk/lp/flight-routes/british-airways-from-gatwick-to-orlando-intl/ba/lgw/mco) ### Cars > [Budget Destinations In United States Of America](https://www.expedia.co.uk/Budget-Destinations-In-United-States-Of-America.d201-c39.Car-Rental-Destination-Suppliers) ### Packages > [Brazil Holidays](https://www.expedia.co.uk/Brazil.d23.Holidays-City-Breaks) > > [Rye Harbour Nature Reserve](https://www.expedia.co.uk/Rye-Harbour-Nature-Reserve-Rye.d6281132.Attraction)