Gunung Mulu National Park Hotel Guide - Spa Hotels in Gunung Mulu National Park, Malaysia

The Hotel is in a beautiful tropical rainforest setting beside a river. The customer service was not what you would expect in a 5 star hotel. An air of apathy on behalf of most of the staff was evident. We arrived with 3 suitcases and were not offered help to carry our luggage to our room despite the availability of an adapted cycle luggage carrier at reception but the rider was too busy chatting to other staff members to notice that we might require assistance.The swimming pool was in a very poor condition with an abundant growth of green algae on the walls and bottom. The rooms are very comfortable and clean. The bed was really comfortable and the view from the bathroom to the rainforest amazing. The local food in the restaurant was good. The hotel lacked attention to the small details that can make a good stay a great stay.