Title: RedLevel at Gran Melia Palacio de Isora - Adults Only Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # RedLevel at Gran Melia Palacio de Isora - Adults Only Adults-only beachfront hotel with 3 outdoor pools ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/5000000/4330000/4322300/4322283/eeb57cdb.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property preview](https://mediaim.expedia.com/video/097574B4C664712B04FC90568A475D63/f65fc3bc-859e-454a-b416-ded17eeb4373-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![9 restaurants, lunch, dinner served; local and international cuisine ](https://images.trvl-media.com/lodging/5000000/4330000/4322300/4322283/b54b2447.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Red Level Deluxe | Living area | 32-inch LCD TV with satellite channels, TV, iPod dock](https://images.trvl-media.com/lodging/5000000/4330000/4322300/4322283/9956f71f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![9 restaurants, lunch, dinner served; local and international cuisine ](https://images.trvl-media.com/lodging/5000000/4330000/4322300/4322283/eb82eeeb.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies This adults-only beachfront retreat caters to active travelers seeking relaxation and recreation. Enjoy body treatments or sports massages at the spa, practice yoga in the gym, or lounge by one of three outdoor pools. On-site volleyball and archery are also available. 9.6 Exceptional ## Popular amenities - Pool - Bar - All-inclusive - Pet-friendly - Spa - Room service ## Room options ### Check availability for these dates Tonight [Oct 3 - Oct 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=4322283&PinnedHotelID=4322283&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=4322283&PinnedHotelID=4322283&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 4 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=4322283&PinnedHotelID=4322283&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=4322283&PinnedHotelID=4322283&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=4322283&PinnedHotelID=4322283&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=4322283&PinnedHotelID=4322283&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=4322283&PinnedHotelID=4322283&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=4322283&PinnedHotelID=4322283&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 8 of 8 rooms ![View from room](https://images.trvl-media.com/lodging/5000000/4330000/4322300/4322283/7553dbc0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Red Level Junior Suite Front Ocean View 8.0 Very good 1 review ### Highlights Furnished balcony Air conditioning Club Lounge LCD TV Pillow menu Blackout curtains Premium bedding Separate bedroom - 527 sq ft - Ocean view - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4330000/4322300/4322283/72bfd128.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Red Level, Deluxe Room, Partial Ocean View 9.2 Wonderful 5 reviews ### Highlights Furnished balcony Air conditioning Club Lounge LCD TV Pillow menu Blackout curtains Premium bedding Separate bedroom - 527 sq ft - Partial ocean view - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed ![Red Level Junior Suite Front Ocean View with Whirlpool | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4330000/4322300/4322283/b0e3a73d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Red Level Junior Suite Front Ocean View with Whirlpool ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Club Lounge LCD TV Pillow menu Blackout curtains Premium bedding - 527 sq ft - Ocean view - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed ![Red Level, Villa, Private Pool | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4330000/4322300/4322283/51078187.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Red Level, Villa, Private Pool ### Highlights Garden Separate sitting area Private pool Private indoor hot tub Air conditioning Club Lounge LCD TV Pillow menu - 1292 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Deluxe Room, Partial Ocean View (Redlevel with Whirlpool) | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4330000/4322300/4322283/5e4a2536.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Partial Ocean View (Redlevel with Whirlpool) ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Club Lounge LCD TV Pillow menu Blackout curtains Premium bedding - 527 sq ft - Partial ocean view - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed ![Red Level Junior Suite Large Terrace with Whirlpool | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4330000/4322300/4322283/dc4c7ed9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Red Level Junior Suite Large Terrace with Whirlpool 10.0 Exceptional 1 review ### Highlights Furnished balcony Private outdoor hot tub Air conditioning Club Lounge LCD TV Pillow menu Blackout curtains Premium bedding - 527 sq ft - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed ![Red Level Master Suite Ocean View with Terrace Bathtub | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4330000/4322300/4322283/00cf5ecc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Red Level Master Suite Ocean View with Terrace Bathtub ### Highlights Furnished balcony Separate sitting area Air conditioning Club Lounge LCD TV Pillow menu Separate bedroom Premium bedding - 1068 sq ft - 1 bedroom - Partial ocean view - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/5000000/4330000/4322300/4322283/3c237185.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Red Level Deluxe 10.0 Exceptional 1 review ### Highlights Furnished balcony Air conditioning Club Lounge LCD TV Pillow menu Blackout curtains Premium bedding Separate bedroom - 527 sq ft - Sleeps 3 - 1 King Bed OR 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGuia-De-Isora-Hotels-RedLevel-At-Gran-Melia-Palacio-De-Isora-Tenerife.h4322283.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGuia-De-Isora-Hotels-RedLevel-At-Gran-Melia-Palacio-De-Isora-Tenerife.h4322283.Hotel-Information) ## About the area Located in Guia de Isora, RedLevel at Gran Melia Palacio de Isora - Adults Only is on the beach. While the natural beauty of Alcala Beach and Los Gigantes Beach can be enjoyed by anyone, those looking for an activity can explore Los Gigantes Marina. Looking to enjoy an event or a game while in town? See what's happening at Tenerife Top Training or Magma Art and Congress Centre. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby. [Visit our Guia de Isora travel guide](https://www.expedia.co.uk/Guia-De-Isora.dx6034055) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C28.20624%2C-16.83331&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=iTHC9wckOemAcV5_fsxu-5f2RX4=) Calle La Costa, s/n, Alcala, Guia de Isora, Tenerife, 38686 ### What's nearby - Alcala Beach - 3 min walk - 0.2 miles - Arena Beach - 6 min drive - 2.6 miles - Playa San Juan - 6 min drive - 3.1 miles - Los Gigantes Beach - 8 min drive - 4.0 miles - Los Gigantes Marina - 10 min drive - 4.2 miles ### Getting around - Tenerife (TFS-Tenerife South) - 41 min drive ### Restaurants - ‪Agave - ‬9 min walk - ‪Pangea (Gran Meliá Palacio De Isora) - ‬6 min walk - ‪Nami - ‬6 min walk - ‪Tamara Lobby Bar - ‬4 min drive - ‪Oasis Pool Grill - ‬9 min walk ## About this property ### RedLevel at Gran Melia Palacio de Isora - Adults Only Luxury hotel near Alcala Beach Located close to Los Gigantes Marina and Los Gigantes Beach, RedLevel at Gran Melia Palacio de Isora - Adults Only provides 2 poolside bars, a beach bar and a free daily manager's reception. Active travellers can enjoy volleyball, Pilates and fitness classes at this hotel. Treat yourself to a manicure/pedicure, Ayurvedic treatments or a detox wrap at Spa by Clarins, the on-site spa. At the 9 on-site restaurants, enjoy lunch, dinner, light fare and local and international cuisine. Yoga classes are offered at the 24-hour gym; other things to do include archery. In addition to a terrace and shopping on-site, guests can connect to free in-room WiFi. Other perks include: - 3 outdoor pools along with cabanas, sunloungers and pool umbrellas - Free self-parking and valet parking - 2 outdoor tennis courts, an electric car charging station and express check-out - Express check-in, coffee/tea in reception and beach umbrellas Room features All 110 rooms include comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and laptop-compatible safes. More amenities include: - Rainfall showers, designer toiletries and separate baths/showers - 32-inch LCD TVs with premium channels - Wardrobes/cupboards, recycling and electric kettles ### All-inclusive details All-inclusive room rates at RedLevel at Gran Melia Palacio de Isora - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks and select beverages included Premium alcoholic drinks included In-room minibar (non-alcoholic beverages included) ### Land activities Fitness facilities Volleyball ### Lessons/classes/games Aerobics Yoga ### Entertainment On-site entertainment and activities On-site live performances ## Similar properties ![Banquet hall](https://images.trvl-media.com/lodging/2000000/1340000/1338100/1338023/18b06930.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Ritz-Carlton Tenerife, Abama Guia de Isora - Pool - Hot tub - Breakfast included - Spa 9.2 Wonderful 728 reviews £279 includes taxes & fees 14 Oct - 15 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=1338023&PinnedHotelID=1338023&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/700000/691400/691355/d0534271.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Melia Jardines del Teide - 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2 poolside bars - 5 bars/lounges - 9 restaurants - A beach bar - A coffee shop/cafe - Coffee and tea in common areas - Free daily manager's reception - Snack bar/deli ### Restaurants on site - L´Olio Trattoria & Pizza - La Terrasse - Le Bistrot Provencal - Nami Asian Bistro - Oasis Mediterranean ### Things to do - 2 outdoor tennis courts - 24-hour gym - 3 outdoor padel courts - 3 outdoor pools - Archery - Evening entertainment - Fitness classes - Full-service spa - Library - Piano - Pilates classes - Segway rentals/tours - Shopping - Tennis lessons - TV in common areas - Volleyball - Yoga classes ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 12,917 square feet of conference space - 14 meeting rooms - Business centre - Computer station ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - In a nature reserve - On the beach - On the boardwalk/promenade - On the waterfront - Pool cabanas (surcharge) - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 12 treatment rooms - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Outdoor treatment areas - Sauna - Spa open daily - Sports massages - Steam room - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 5 floors - Ballroom - Banquet hall - Built in 2008 - Eco-friendly cleaning products used - Lifeguards - Reception hall - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Pillow menu - Premium bedding ### Bathroom - Bidet - Designer toiletries - Dressing gowns - Hair dryer - Rainfall showerhead - Separate bathtub and shower - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch LCD TV with premium satellite channels - IPod dock ### Food and drink - 24-hour room service - Electric kettle - Espresso maker - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Eco-friendly toiletries - Iron/ironing board - Laptop-compatible safe - Phone - Recycling ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival For any questions, please contact the property using the information on the booking confirmation The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required. ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of EUR 80 per pet, per day Service animals are welcome, and are exempt from fees Welcoming dogs only 2 total pets Pets cannot be left unattended Restrictions apply; for more information contact the property on the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Pet fee: EUR 80 per pet, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates) Guests must contact this property in advance to reserve on-site parking This property accepts credit cards; cash is not accepted This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 16 years old are not permitted at this adults-only property Only registered guests are allowed in the guestrooms Guests under 16 years old are not allowed in the spa This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as RedLevel Gran Meliá Palacio Isora Tenerife RedLevel Gran Meliá Palacio Tenerife RedLevel Gran Meliá Palacio Tenerife Hotel RedLevel Gran Meliá Palacio Tenerife Hotel Isora RedLevel Gran Meliá Palacio Isora Tenerife Hotel Guia de Isora RedLevel Gran Meliá Palacio Isora Tenerife Hotel RedLevel Gran Meliá Palacio Isora Tenerife Guia de Isora RedLevel at Gran Meliá Palacio de Isora Tenerife RedLevel Gran Meliá Palacio I RedLevel at Gran Meliá Palacio de Isora Tenerife RedLevel at Gran Melia Palacio de Isora Tenerife RedLevel at Gran Melia Palacio de Isora Adults Only RedLevel at Gran Melia Palacio de Isora - Adults Only Hotel ## Frequently asked questions ### Does RedLevel at Gran Melia Palacio de Isora - Adults Only have a pool? > Yes, this property has 3 outdoor pools. ### Is RedLevel at Gran Melia Palacio de Isora - Adults Only pet-friendly? > Yes, this property allows dogs (limit 2 total). There's a fee of EUR 80 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking at RedLevel at Gran Melia Palacio de Isora - Adults Only? > Self-parking and valet parking are free at this property. ### What time is check-in at RedLevel at Gran Melia Palacio de Isora - Adults Only? > Check-in start time: 3 PM; check-in end time: midnight. ### What time is check-out at RedLevel at Gran Melia Palacio de Isora - Adults Only? > Checkout is at noon. ### Are there all-inclusive benefits at RedLevel at Gran Melia Palacio de Isora - Adults Only? > Some rate plans available at this hotel are all-inclusive. ### Where is RedLevel at Gran Melia Palacio de Isora - Adults Only located? > Located in Guia de Isora, this beachfront hotel is on the boardwalk, steps from Alcala Beach and within 6 mi (10 km) of Los Gigantes Marina and Los Gigantes Beach. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## RedLevel at Gran Melia Palacio de Isora - Adults Only Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 8.6 Location ### 9.6 Staff & service ### 9.2 Eco-friendliness ### 9.6 Property conditions & facilities 10 - Excellent 321 8 - Good 62 6 - Okay 15 4 - Poor 3 2 - Terrible 2 ### 10/10 Excellent #### Neall 9 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing Hotel, amazing stay ##### Neall Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Derek 2 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities Second time here, better than the first. ##### Derek Stayed 6 nights in May 2025 ### 10/10 Excellent #### Emily 17 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff, great selection of restaurants. Red Level is definitely worth the extra money. We will absolutely return ##### Emily Stayed 7 nights in Feb 2025 ### 10/10 Excellent #### Ben 19 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff and great location, not too many rules and regulations so you can just get on and enjoy your holiday on your terms. Highly recommend. ##### Ben Stayed 7 nights in Oct 2024 ### 10/10 Excellent #### Harry 16 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities Lovely resort in a wonderful location. Very easy to get around the island via car so highly recommend a rental. The resort is quite nice, peaceful and relaxing with very good restaurants. ##### Harry Stayed 7 nights in Jan 2024 ### 10/10 Excellent #### Sury 29 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful facility and super helpful staff. Love them ##### Sury Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Alexander 23 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Red level staff … absolutely magnificent … they were helpful and responsive to all my needs and questions. I really want to come back as this was one of the experiences of a lifetime. ##### Alexander Stayed 5 nights in Dec 2024 ### 10/10 Excellent #### Adrian 8 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities Staff very good with lots assistance with several issues during our stay,would definitely recommend ##### Adrian Stayed 9 nights in Feb 2024 ### 10/10 Excellent #### Igor 12 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent quite facility in a big hotel. ##### Igor Stayed 6 nights in Sep 2023 ### 10/10 Excellent #### Leonid 21 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful everything ##### Leonid Stayed 7 nights in Jun 2024 ### 10/10 Excellent #### Oliver 9 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful hotel and fantastic staff. Food was genuinely outstanding. Breakfast was a highlight having been served by the most friendly and welcoming staff only to be beaten by Gabriella in the Italian restaurant whose warmth and attention to detail were exemplary ##### Oliver Stayed 3 nights in May 2023 ### 10/10 Excellent #### Jacqueline Gaye 15 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is our second stay at the Red Level and we weren’t disappointed. The level of customer service throughout the hotel is exemplary, the grounds are immaculate, the cuisine varied and first class and the accommodation and housekeeping excellent. If I could sum this hotel up in five words - “A little bit of paradise”. ##### Jacqueline Gaye Stayed 4 nights in Jul 2022 ### 4/10 Poor #### Jeffrey 11 Jul 2025 Liked: Cleanliness Disliked: Amenities Resort grounds and room size/cleanliness were fabulous, everything else was below average. Pool staff would not take an order - no service to save their lives, rather talk amongst themselves and would get upset when you'd walk to the bar to order - this resort could double/triple profits overnight if they learned and charged for service. I paid Red Level to escape kids and to relax - my ocean view room was over the Italian kitchen and other amenities downstairs, could hear loud noises, banging and yelling until 1-2 AM each evening. The high-end restaurant at Red Level was horrid! If you want to overpay for fluffy bite size crap you are in luck...just don't waste your time no matter how they market the experience. Americans - this is primarily a Spanish/Brit facility. The grounds are NOT huge they are adequate and simple to move throughout, the food is bland, most of the buffet are cold cuts and things you just won't eat (stewed tomatoes, cabbage salads etc... evenings they cooked steaks but still don't have a clue how to prepare (even with their chef hats on) the major option was would you like a sprinkle of salt on that? Make sure to bring an electrical converter to charge phones etc as everything is European. Nice hotel but really frustrating atmosphere when trying to relax and escape normal everyday issues. ##### Jeffrey Stayed 6 nights in Jun 2025 ### 6/10 Okay #### Simon Richard 22 May 2023 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities We have stayed RedLevel at Gran Melia Palacio de Isora on 4 occasions now going back to 2016 but to be honest Gran Melia need to up their game if this is "flag ship" "Red Level" offering as the hotel is now looking quite tired and the rooms are needing a complete rework now. Not good frankly and still quite expensive. The room was not very clean, the furniture in the room was in poor condition with doors that don't close on wardrobes and drawers that stick. The bathroom was very tired and not clean in places. The restaurants offered poor quality food that is sold as high end dining at a high price. One meal was inedible. We ate out of the hotel for the rest of the holiday at local restaurants and paid far less with very good quality. I don't mind paying for great quality food but this was far from it. Sun beds around the red level pool and in the red level garden were dirty and in poor condition in some cases.Overall very disappointing. Gran Melia just lost a good customer. ##### Simon Richard Stayed 10 nights in May 2023 ### 10/10 Excellent #### James 11 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### James Stayed 7 nights in May 2025 ### 8/10 Good #### Priscilla 17 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Priscilla Stayed 5 nights in May 2025 ### 6/10 Okay #### Manuela 19 Mar 2025 Liked: Cleanliness, staff & service ##### Manuela Stayed 4 nights in Feb 2025 ### 6/10 Okay #### David 20 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### David Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Amanda Jane 7 Feb 2025 Liked: Cleanliness, property conditions & facilities ##### Amanda Jane Stayed 5 nights in Jan 2025 ### 10/10 Excellent #### Gaoli 4 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities 酒店环境好，卫生服务设施齐全，舒适度 ##### Gaoli Stayed 5 nights in Nov 2024 ### 10/10 Excellent #### Leslie 30 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities Adult only Redlevel area felt like a small hotel but with benefits of large luxury hotel. Lots of great pools. ##### Leslie Stayed 7 nights in Sep 2024 ### 8/10 Good #### Patricia 2 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities ##### Patricia Stayed 7 nights in Jul 2024 ### 6/10 Okay #### Daniel 28 Aug 2024 Disliked: Cleanliness, staff & service, property conditions & facilities ##### Daniel Stayed 4 nights in Aug 2024 ### 6/10 Okay #### Andreas 20 Aug 2024 ##### Andreas Stayed 10 nights in Jun 2024 ### 10/10 Excellent #### Valentina 3 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities Tutto perfetto. Un letto comodissimo, una doccia fantastica, personale all’altezza. Sono stati 4 giorni indimenticabili! 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