Title: Hotel Ixbalanque Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Ixbalanque Hotel with free breakfast, near La Aurora Zoo ![Terrace/patio](https://images.trvl-media.com/lodging/36000000/35640000/35639900/35639801/4f6de1a5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/36000000/35640000/35639900/35639801/42799e94.jpg?impolicy=resizecrop&rw=297&ra=fit) ![32-inch LED TV with cable channels, TV](https://images.trvl-media.com/lodging/36000000/35640000/35639900/35639801/c83c897d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/36000000/35640000/35639900/35639801/d408589d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![32-inch LED TV with cable channels, TV](https://images.trvl-media.com/lodging/36000000/35640000/35639900/35639801/28b02e7c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Ixbalanque combines comfort and convenience. Guests enjoy continental breakfast, free in-room WiFi, and attentive staff. The hotel's location offers easy access to Plaza Fontabella Shopping Center for exploration. 6.8 ## Popular amenities - Free airport shuttle - Pet-friendly - Breakfast included - Laundry - Parking included - 24/7 front desk £49 includes taxes & fees 8 Dec - 9 Dec ## Room options ### Check availability for these dates Tonight [Nov 10 - Nov 11](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=35639801&PinnedHotelID=35639801&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=35639801&PinnedHotelID=35639801&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 11 - Nov 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=35639801&PinnedHotelID=35639801&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=35639801&PinnedHotelID=35639801&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=35639801&PinnedHotelID=35639801&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=35639801&PinnedHotelID=35639801&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=35639801&PinnedHotelID=35639801&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=35639801&PinnedHotelID=35639801&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 8 of 8 rooms ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/36000000/35640000/35639900/35639801/42799e94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Room, 1 Queen Bed, Non Smoking ### Highlights LED TV Fan Private bathroom Cable channels - Sleeps 2 - 1 Queen Bed ![Family Quadruple Room, Non Smoking | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/36000000/35640000/35639900/35639801/242380ed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Quadruple Room, Non Smoking ### Highlights LED TV Fan Private bathroom Cable channels - Sleeps 5 - 2 Double Beds and 1 Single Bed ![Family Room, 2 Double Beds, Non Smoking | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/36000000/35640000/35639900/35639801/154babaf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, 2 Double Beds, Non Smoking ### Highlights LED TV Fan Private bathroom Cable channels - Sleeps 4 - 2 Double Beds ![Shared Dormitory, Mixed Dorm (Up to 7 people) | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/36000000/35640000/35639900/35639801/e564cf9d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Shared Dormitory, Mixed Dorm (Up to 7 people) ### Highlights LED TV Fan 2 bathrooms Cable channels - Sleeps 7 - 3 Single Bunk Beds and 1 Single Bed ![Shared Dormitory, Mixed Dorm, Non Smoking (Up to 5 people) | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/36000000/35640000/35639900/35639801/48460fd2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Shared Dormitory, Mixed Dorm, Non Smoking (Up to 5 people) ### Highlights LED TV Fan Cable channels - Sleeps 5 - 4 Single Bunk Beds and 1 Single Bed ![Basic Triple Room, Non Smoking, Shared Bathroom | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/36000000/35640000/35639900/35639801/050120b5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Triple Room, Non Smoking, Shared Bathroom ### Highlights LED TV Fan 2 bathrooms Cable channels - Sleeps 3 - 1 Double Bed and 1 Single Bed ![Standard Room | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/36000000/35640000/35639900/35639801/a4640b9a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights LED TV Fan Private bathroom Cable channels - Sleeps 8 - 1 King Bed, 1 Queen Bed and 1 Single Bed ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/36000000/35640000/35639900/35639801/42799e94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights LED TV Fan Private bathroom Cable channels - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![Breakfast, lunch, dinner served; 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGuatemala-City-Hotels-Hotel-Ixbalanque.h35639801.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGuatemala-City-Hotels-Hotel-Ixbalanque.h35639801.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C14.58514%2C-90.53350&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=aldqKqS-G7y-_-gsDaOBOp51uTE=) 15 Calle C 7-76 Zona 13, Colonia Aurora 1, Guatemala City, Guatemala #### What's nearby - La Aurora Zoo - 3 min drive - 1.2 miles - Avenida La Reforma - 4 min drive - 2.0 miles - U.S. Embassy in Guatemala - 5 min drive - 2.7 miles - Plaza Fontabella Shopping Center - 5 min drive - 2.5 miles - Oakland Mall - 6 min drive - 3.1 miles #### Getting around - Guatemala City (GUA-La Aurora Intl.) - 1 min drive #### Restaurants - ‪Barreto Cafe - ‬7 min walk - ‪Tucan's Flight Apto La Aurora Guatemala - ‬7 min walk - ‪Airport Lounge - ‬8 min walk - ‪Pollo Campero - ‬7 min walk - ‪Gallo Cerveza - ‬9 min walk ## About this property ### Hotel Ixbalanque Hotel near La Aurora Zoo Located close to Plaza Fontabella Shopping Center and Avenida La Reforma, Hotel Ixbalanque provides free continental breakfast, a free return airport shuttle and laundry facilities. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Free self-parking - Luggage storage, a TV in reception and a 24-hour front desk - Smoke-free property, a front desk safe and tour/ticket information Room features All guest rooms at Hotel Ixbalanque include amenities, such as free WiFi. Other conveniences in all rooms include: - Showers and free toiletries - 32-inch LED TVs with cable channels ## Similar properties ![Traditional Room | 1 bedroom, free WiFi](https://images.trvl-media.com/lodging/101000000/100930000/100929200/100929168/bf607aa0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa 96 Zona 13 - Breakfast included - Free WiFi - Laundry - Housekeeping 9.0 Wonderful 309 reviews £45 includes taxes & fees 9 Dec - 10 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=100929168&PinnedHotelID=100929168&HadPinnedHotel=true®ionId=-1&adults=2) ![Classic Quadruple Room, Multiple Beds, Non Smoking | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/25000000/24730000/24724000/24723942/7d503cbb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aurora Express Zona 13 - Free airport shuttle - Parking included - Free WiFi - Breakfast available 9.0 Wonderful 556 reviews £49 includes taxes & fees 9 Dec - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour free return airport shuttle on request - Free self parking on site - Limited on-site parking ### Food and drink - Free continental breakfast available daily 7:00 AM to 10:00 AM ### Things to do - TV in common areas ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Lockers - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - No housekeeping service - Tour and ticket assistance ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Shower - Towels provided ### Entertainment - 32-inch LED TV with cable channels ### More - Fan ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: midnight Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions The property charges 12 per cent for credit card payments Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets stay for free Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Credit card charges are subject to a surcharge of 12 per cent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Hotel Ixbalanque Guatemala City Ixbalanque Guatemala City Hotel Hotel Ixbalanque Guatemala City Guatemala City Hotel Ixbalanque Hotel Hotel Hotel Ixbalanque Ixbalanque Ixbalanque Guatemala City Hotel Ixbalanque Hotel Hotel Ixbalanque Guatemala City Hotel Ixbalanque Hotel Guatemala City ## Frequently asked questions ### Is Hotel Ixbalanque pet-friendly? > Yes, pets are allowed at this property. ### How much does it cost to stay at Hotel Ixbalanque? > As of 10 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Ixbalanque on 8 Dec 2025 start from £48.90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Guatemala-City-Hotels-Hotel-Ixbalanque.h35639801.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Hotel Ixbalanque? > Self-parking is free at this property. ### What time is check-in at Hotel Ixbalanque? > Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Hotel Ixbalanque? > Checkout is at noon. ### Does Hotel Ixbalanque provide a shuttle to the airport? > Yes, there's a free airport shuttle that runs on request. ### Where is Hotel Ixbalanque located? > Located in Zona 13, this hotel is 1.1 mi (1.8 km) from La Aurora Zoo, and within 3 mi (5 km) of Avenida La Reforma and Plaza Fontabella Shopping Center. U.S. Embassy in Guatemala and Oakland Mall are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Ixbalanque Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 22 8 - Good 10 6 - Okay 15 4 - Poor 5 2 - Terrible 12 ### 7.0/10 Cleanliness ### 7.2/10 Staff & service ### 6.0/10 Amenities ### 6.6/10 Property conditions & facilities ### 7.2/10 Eco-friendliness ### 10/10 Excellent #### Verified traveller 24 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Friendly staff. Cozy and close to airport ##### Verified traveller Stayed 1 night in Jan 2025 ### 6/10 Okay #### Sara 12 Apr 2025 Liked: Staff & service Disliked: Amenities, property conditions & facilities It was very convenient to the airport and had a great airport shuttle. It also had the size of rooms we needed. The woman at the desk, Gloria I think, was so very helpful. ##### Sara Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Luis 25 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente services ##### Luis Stayed 1 night in Dec 2022 ### 4/10 Poor #### Verified traveller 13 Mar 2025 Disliked: Staff & service, property conditions & facilities Paid for a 67Q room. Got a 30Q bed. No towel or soap for the shower “Free continental breakfast” was a piece of toast. ##### Verified traveller Stayed 1 night in Mar 2025 ### 4/10 Poor #### Richard 15 Mar 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I can’t believe what I spent for this third class hotel. In my opinion, they should charge no more than half the price. You can’t use your credit/debit card. ##### Richard Stayed 1 night in Mar 2025 ### 10/10 Excellent #### William 22 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente ##### William Stayed 1 night in Feb 2025 ### 2/10 Terrible #### Christian 18 Nov 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities No pude entrar, cuando fui me dijeron que no habia cupo y tuve que buscar otro lugar ##### Christian Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Maynor 30 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities This is not a hotel. It’s a hostal. A little pricey given the condition of the place. It’s safe and just a few blocks from the airport. The staff friendliness balanced it out the whole experience. ##### Maynor Stayed 1 night in Jun 2024 ### 8/10 Good #### Ashley Ulisis 13 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great for the price Fantastic the staff was great and friendly ##### Ashley Ulisis Stayed 4 nights in Jun 2024 ### 6/10 Okay #### Verified traveller 27 Mar 2024 Liked: Staff & service Disliked: Property conditions & facilities #### 8 minute walk from airport but older & bare-bones Very small, older room. One opening window to area under construction. It was a hot night, fan was large & noisy. ##### Verified traveller Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Suly 10 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great place ##### Suly Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Franklyn 18 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I love my stay in this hotel. The guy at the front desk was very nice. I got to the hotel very late so I was hungry and he offer to make a pizza for me. ##### Franklyn Stayed 1 night in Jan 2024 ### 6/10 Okay #### Verified traveller 8 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities #### Próximo ao aeroporto Ponto forte: próximo ao aeroporto Banheiro compartilhado ##### Verified traveller Stayed 1 night in Dec 2023 ### 6/10 Okay #### Navid 19 Nov 2023 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities El baño en malas condiciones de limpieza ##### Navid Stayed 2 nights in Nov 2023 ### 2/10 Terrible #### Jennette 13 Aug 2023 Disliked: Staff & service, property conditions & facilities, room comfort #### Never responded to late check-in requests I was unable to reach the hotel to arrange for late pickup at the airport. They didn't return voice mails, texts, or e-mails. I finally got Hotels.com, and they called them for me and the answer they got was "we're not coming to pick anyone up tonight." Then Hotels told me there was nothing they could do and refused to refund my money because as they put it, "my plans had changed." This was ridiculous I ended up staying at another hostel close by but I will not be using Hotels.com again. Don't stay at this place. ##### Jennette Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Ludin 31 Jul 2023 Clean place, gated community feels very safe. ##### Ludin Stayed 1 night in Jul 2023 ### 2/10 Terrible #### Silvia 1 Jul 2023 Disliked: Cleanliness, staff & service This property is located nicely/ideal near airport within minutes. However the customer service is very disappointing. Staff is rude and do not coordinate/communicate well with each other (previous shifts). Breakfast included \*\* customer beware it consists of cornflakes, milk OR toast and jam personnel not happy to be servicing you and using profanity within feet of the dining area didn’t even bother to say you’re welcome when we (children,, wife and I) said thank you when milk, coffee and spoons arrived. Went back to cussing and hanging out with coworkers using those words not caring that there are customers within feet of them. Be advised if says it’s included shuttle to airport but you have to be very CAREFUL! You MUST ensure the previous shift left/advised the new shift that you will be needing shuttle to airport upon your leaving because they do not have an on-site shuttle driver be warned they may even charge you for the Uber ride to the airport! Staff was unprofessional and not willing to find a solution not asking proper questions to help find a solution. Very rude and unprofessional. Disappointing because there is potential in this small house turned hotel. ##### Silvia Stayed 1 night in Jun 2023 ### 4/10 Poor #### Elden 29 Jun 2023 Friends ##### Elden Stayed 1 night in Jun 2023 ### 6/10 Okay #### Carlos Andres 3 Apr 2023 Liked: Cleanliness, staff & service Disliked: Room comfort De entrada, no aparecía la reservación hecha por la App, lo cual fue resuelto con cierta prontitud. Luego, increíble que de querer pagar con tarjeta de crédito, se quiera cobrar una comisión adicional del 12%, cuando al hacer la reservación no se menciona por parte del hotel. Increíble que en una reservación para 2 personas, solo se encuentre un paño en el baño. Pero lo peor de todo, que no procuren el descanso del huésped, que permitan la estancia de huéspedes en una condición muy poca aceptable, ya que un grupo de individuos, ebrios y en mal estado, estuvieron haciendo un ruido espantoso primero, como de 4 a tipo 9 pm, y retomaron su escándalo a eso de las 4:30 a 6:30 am. Por lo general, los hospedajes se toman para poder descansar, pero en este hotel nos fue imposible el lograrlo por completo por ello. ##### Carlos Andres Stayed 1 night in Mar 2023 ### 2/10 Terrible #### Andrea Vanessa 13 Mar 2023 Disliked: Cleanliness, staff & service, amenities No nos reservaron el espacio que solicitamos, nos arriesgaron en la noche ##### Andrea Vanessa Stayed 1 night in Mar 2023 ### 6/10 Okay #### Rigoberto 19 Feb 2023 Liked: Room comfort #### Reservas con la atención Desayuno muy mala atención y poco servicio al cliente. El muchacha de la recepción muy amable. Hemos estado otras ocasiones, pero en esta bajo la calidad ##### Rigoberto Stayed 2 nights in Feb 2023 ### 6/10 Okay #### Verified traveller 13 Feb 2023 Liked: Cleanliness, property conditions & facilities #### Probably ripped off. I had to use my credit card to pay as I didn't have cash. The hotel staff member (who didn't speak any english) told me that they charged fees for using your credit card. Fine, I assume there will always be a fee of 5% or so. However it was 10%, plus some other fee that I didn't understand, plus an expensive exchange rate that they charged. The amount ended up DOUBLING the cost of my stay, from $25 US to about $50. I feel like I got ripped off. Also, I needed a shuttle at 4am to catch my flight. I told him this the night before. At 4am I went to the front desk, had to wait for him to wake up, and then call an uber. Eventually leaving around 4:20, rushing through the airport to get to the gate. A little unprofessional. The room and the bed was comfortable but as others stated, you can hear everything in the hallway and can hear other guests coming in late at night. Due to this all I wouldn't stay here again. ##### Verified traveller Stayed 1 night in Feb 2023 ### 2/10 Terrible #### Kimberly 8 Feb 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities We were double booked. We booked three rooms with two beds. No one from the property notified either parties even they had contact information for all. We arrived nearly 10pm only to find out that they only had two rooms for our group of 7. Males shared one and females shared the other as there was no time to go look for another hotel. We had to all share one bathroom with many other families and groups. They didn’t want to gives us towels, the children with us had to share towels. ##### Kimberly Stayed 1 night in Feb 2023 ### 10/10 Excellent #### Leon 8 Feb 2023 Liked: Amenities, property conditions & facilities Bunk Beds, classic architecture and very clean shared baths ##### Leon Stayed 1 night in Feb 2023 ### 2/10 Terrible #### Claudia 20 Jan 2023 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities Room wasn't the one we had rented, super small & hot inside! 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