"Expensive but with a Few Exceptions Excellent"
Overall, I was highly pleased with this hotel. The lobby and rooms are excellent - well-appointed, elegant, attractive, and spotlessly clean.
All the hotel staff were polite, professional, and efficient.
The gym was outstanding - large and very well-equipped.
House-keeping appeared promptly each morning and did a great job.
The hotel has several restaurants of which I visited two; both were pretty good. The service at both, frankly, was mediocre but I have travelled around Guatemala, Honduras, and El Salvador for years and can count on one hand the number of restaurants that have truly good service down here; that's just the way it is.
I only have three complaints/comments:
Firstly, checkin took way too long. It was not the fault of the gentleman who helped me, it was just that their checkin process was too complicated. Checkin should take roughly 3-5 minutes at a 5 star hotel; I think it took more like 15 minutes here.
The laundry service and mini bar snacks were way too expensive, even by the standards of hotels where they typically overcharge for these things.
I was not impressed with the breakfast served on te 9th floor at all. It was a very limited selection eggs, fruit, bread, etc., and the quality was mediocre. They should improve the selection and quality.
Traveller from New York, NY