Ratings based on 245 Verified Reviews

4.5 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Dec-2017
excellent stay, friendly staff and very clean rooms! The hotel is located in the centre and all sights are close by.
4 out of 5
Recommended
for Everyone
by A verified traveller from San Diego

Good central location, clean and comfortable

Posted 29-Nov-2017
Good to walk to any location in the downtown area. Rooms are kept clean Staff gives great service, good breakfast Negatives are: the drain in shower was slow to remove water, no parking if you are thinking of rental a car
5 out of 5
Recommended
for Everyone
by A verified traveller from san diego, ca.

Great hotel in a great location

Posted 27-Nov-2017
Our room was 2 stories with 2 double beds on the second floor, perfect for our 2 teenagers. Very clean and beds are very comfortable. Breakfast was included which is awesome. Staff was friendly and helpful. Definitely would stay there again!
5 out of 5
by tania

Great location!

Posted 18-Nov-2017 on Hotels
The location is fantastic! Service as well as the room were better than we expected. Would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location and service!

Posted 09-Nov-2017 on Orbitz
We were treated very well from the moment we arrived until the last day. Employees are very friendly and make themselves available for all your needs. Breakfast is delicious!
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington DC

A haven in the heart of Guanajuato.

Posted 08-Nov-2017
Where do I begin?I personally have a background and understanding of the hotel industry. Before settling in where I currently work which is a 5 star 5 diamond property, I’ve had the pleasure of bouncing around as a temporary employee and working for a vast number of hotels in the nations capital. As soon as we set foot at this property almost instantaneously things begun to stand out and I quickly realized that this property was not that different from our own back home. From the warm welcome and embrace of the entire staff( the heartbeat of this property) to the buildings locale, design, and upkeep. You could tell that you were home away from home.The rooms and bathroom conditions excellent.Dont even get me started on the morning buffet downstairs that was out of this world. Bottom line the folks that worked here cared for their guests and treated them with the golden rule(which is treat others as you would want to be treated) something that is very hard to find and separates mediocre properties and this haven in the heart of Guanajuato. Everytime I find myself in this city without question I’ll be visiting here.
5 out of 5
by Louis from South Africa

Great experience

Posted 03-Nov-2017 on Hotels
The hotel is great and very central located. Very friendly and helpful staff. It was an amazing experience. We were on honeymoon and they made extra effort with decoration and rose petals in our room. They also helped us get a taxi to the airport at 5am in the morning. Breakfast was good. I will definitely recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel colder in the center

Posted 31-Oct-2017
service is excellent, breakfast was very good. Next time I will stay there
4 out of 5
Recommended
for Everyone
by A verified traveller

PARKING

Posted 19-Oct-2017
Pros: Great location and staff.
Cons: Tell people about the parking.
Location: Shopping, Site Seeing, Live Music.
Be aware, there is no parking at the hotel, and your GPS most likely won't work due to the tunnels. The parking garage is here: De La Constancia 11, Zona Centro, 36000 Guanajuato, Gto., Mexico. It is very close to the hotel, but it is not so easy to get to if you don't know the area. It is just down the street. I packed a day bag to bring out with me and left my full suitcase in the car. The hotel staff is great, and the services was excellent. I wish I would have known about the parking in advance.
4 out of 5
Recommended
for Everyone
by A verified traveller from El Paso, TX

Nice hotel, great location

Posted 08-Sep-2017
Spent 3 nights in this hotel with my family, rooms are spacious, and comfortable. It has an excellent location. they have american breakfast in the morning