Ratings based on 255 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from San Diego CA

Great location and amazing stay

Posted 07-Apr-2018
Pros: Besides the man in reception the staff is amazing so humble and ready to help you with anything give you directions or just give you a warm welcome.
Cons: Nothing this place is amazing it has a great business model and all business have that one weak link that may need adjustment but this hotel is top.
Location: The best location within walking distance of everything food entertainment culture museums and overall happiness.
Everything about this hotel was amazing the food the stay the location and "most" of the staff there was just one person in reception a man who checked us in that was not welcoming which was contrary to the rest of the staff and the amazing city of Guanajuato. He seemed distant and was a bit hard to communicate with someone like that causing a bit of a snag in our enjoyment . However the young lady the next morning was helpful informative and patient which made our stay allot more delightful than our check in.
3 out of 5
by A verified traveller

Pictures of room types not accurate

Posted 13-Mar-2018
Hotel staff upon arrival was not friendly or welcoming. Photos of room online were not the actual room. Very disappointed with misrepresentation. Room was nice, but not the room I was expecting. Location is great. A bit noisy but to be expected. Very clean hotel. Overall a decent experience but due to unfriendly staff and inability to accommodate, will stay somewhere else my next trip to Guanajuato.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveller

Cool rooms

Posted 10-Jan-2018 on Hotels
Great hotel centrally located Couldn’t be more happy
Comment from Hotel Management
01-Feb-2018 by ROSA MARIA, Hotel Management
Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.
4 out of 5
by Sarah

Posted 28-Dec-2017 on Hotels
Comment from Hotel Management
30-Jan-2018 by ROSA MARIA, Hotel Management
Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.
4 out of 5
by Zhuoran

Posted 26-Dec-2017 on Hotels
unbeatable location in the heart of G! you can take great shoots just at the gate of the hotel.cons: no parking service even for fee. the breakfast has lots of hot dishes, but the quality is fair.
Comment from Hotel Management
30-Jan-2018 by ROSA MARIA, Hotel Management
Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Dec-2017
excellent stay, friendly staff and very clean rooms! The hotel is located in the centre and all sights are close by.
4 out of 5
Recommended
for Everyone
by A verified traveller from San Diego

Good central location, clean and comfortable

Posted 29-Nov-2017
Good to walk to any location in the downtown area. Rooms are kept clean Staff gives great service, good breakfast Negatives are: the drain in shower was slow to remove water, no parking if you are thinking of rental a car
5 out of 5
Recommended
for Everyone
by A verified traveller from san diego, ca.

Great hotel in a great location

Posted 27-Nov-2017
Our room was 2 stories with 2 double beds on the second floor, perfect for our 2 teenagers. Very clean and beds are very comfortable. Breakfast was included which is awesome. Staff was friendly and helpful. Definitely would stay there again!
5 out of 5
by tania

Great location!

Posted 18-Nov-2017 on Hotels
The location is fantastic! Service as well as the room were better than we expected. Would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location and service!

Posted 09-Nov-2017 on Orbitz
We were treated very well from the moment we arrived until the last day. Employees are very friendly and make themselves available for all your needs. Breakfast is delicious!