Hello, good evening, we appreciate your comment and we understand the inconvenience, it is something we are working on since the platform says that free transportation is offered, for various reasons we have not been able to modify it, but since the client arrives (all of them) We mentioned that for more than two years we no longer handle free transportation, now it is with cost, but as a courtesy to clients like you we offer a completely free transportation service, we hope that for your next visit you will choose us again and we will give you the guarantee of free transportation, for the inconvenience caused, an apology.

Good afternoon, we hope that our services have been to your liking, we also appreciate your visit to our hotel, we will see you again at your next visit, thank you!

We appreciate the attention when evaluating our service, and the parking lot is the space we have to provide a good service to our customers.

We appreciate the attention when evaluating our service and striving to improve day by day.

We are sorry that the experience has been that way, but it should be noted that in no way was there indifference to the fall of your family member, all the care of the establishment's doctor was provided for care at no extra cost and it was not accepted, the transfer was offered to a medical institution and was not accepted either.The establishment was not the one you would have looked for and the recommendations that are made in case you have any limitation to access the hotel were not really paid attention to.

The discount is not always the answer to a problem in the service, unless what you are looking for is not paying the value of the service, in general all the needs of our guests are met and we strive to always do so, fail on our part it must be solved.

We appreciate your attention when evaluating our service, and assessing the plus of the transportation service that is at the service of our guests.

Desconocemos el motivo por el cuál nuestro servicio se valuó de esta manera, abonaría más un comentario que nos ayude a mejorar y atender las necesidades de nuestros huéspedes.

Desconocemos el por qué nuestro servicio fue evaluado de esa manera, abonaría más un comentario para poder atender las necesidades de nuestros huéspedes.

Desconocemos el por qué nuestro servicio fue evaluado de esa manera, abonaría más un comentario para poder atender las necesidades de nuestros huéspedes.

Agradecemos la atención al evaluar nuestro servicio.

We regret that the impression of the service is not correct, and we attend to your complaint point by point, as you deserve.1.- The photos that correspond to public spaces and rooms are the ones that should be, if you pay an affordable price for a single room, do not expect to receive a master suite (which we do have in our types of rooms available to the public ) everyone receives what they pay for.2.-Cleaning is done daily, there are cards in the room about the cleaning service and change of towels and whites, it mentions that the card must be placed in the whites that you want to be changed, this in accordance with the policies of sustainable practices to which it belongs in the field of being a socially responsible hotel, The shampoo and other amenities are supplied every day of the stay, in all the rooms regardless of the type of reservation it is, it must be part of a good service to any place of lodging that is visited.3.- There are several things for which a towel can be delayed and sometimes they are out of our hands, what you yourself mention in your comment is that if you were provided with the service, the courtesy of coffee is not an obligation to provide it, although We do it with the best of tastes, since it must be part of the good service, and here I do not understand what the discomfort was, they required coffee in their room, it was enough to request it, no one will be denied.4.- The issue of cockroaches and that nothing has been done besides already sounds repetitive and falls into the realm of falsehood.5.- The transportation service at the time you booked was free of charge, this with the intention of serving our guests in a more personalized way, but it was subject to availability and at certain times, outside of these times the service would have a symbolic cost but would still be subject to availability, And at the end of the answer I am left with the impression that they only point out what was bad for you, but without support, since our main mission is to attend to how we would like to be treated and believe me, no one from the team of our hotel group he treats badly.

We regret that the impression of the service has been that way, and we have addressed the comments so that it is not repeated with subsequent clients.

Agradecemos la atención al evaluar nuestro servicio.

We regret that the impression of our service is that way, the minibars in the rooms are not part of our care option for now, we do have refrigerator service in reception and kitchen, if you required something it was a matter of requesting it, believe me that the staff is in the best disposition to solve all the needs of our guests.

We regret the impression about our service, how you mention the failure upon arrival was fixing the pipe that supplied hot water, which was done quickly, in about an hour.The cost of pets is carried out in any pet friendly establishment, it is charged per night of stay because they stay with you inside the room, if the pets were kept in a pension, it would still have a cost.

Agradecemos la atención al evaluar nuestro servicio.

We appreciate the attention when evaluating our service, Guanajuato in general is up and down and people come to Guanajuato to walk and enjoy all its spaces, since it is part of the attractiveness of the city, the decoration recommendations and others have already been attended to and we appreciate it. the observation.

We appreciate your attention in evaluating our service and knowing that the service we provide is on the right track.

We appreciate your attention when evaluating our service, when you like to return we wait for you to continue serving as if you were at home.

Agradecemos la atención de sus comentarios y nos esforzaremos por brindar un mejor servicio. Antonio Cortés. Manager de Hoteles Chocolate.

We appreciate your attention when evaluating our service and we regret that the impression of our service is expressed, your comment is confusing because it contradicts itself in what it expresses, we consider that everything could have been solved just by mentioning the need that your stay required .

We regret the hot water situation at the time it was solved and we hope understanding this problem.

AGRADECEMOS LA ATECIÓN AL EVALUAR NUESTRO SERVICIO.

agradecemos la evaluación de nuestro servicio, es un placer el poder atenderles

Agradecemos la atención al evaluar nuestro servicio.

We appreciate the attention of being able to evaluate our service.

We appreciate the attention of being able to evaluate our service.

We appreciate the attention when evaluating our service and know that it is a pleasure to serve you.

Agradecemos la atención en evaluar nuestro servicio.

Agradecemos la atención en evaluar nuestro servicio, buenas tardes.

Agradecemos la atención en evaluar nuestro servicio.

Agradecemos la atención en evaluar nuestro servicio.

It is a pleasure to attend the evaluation of our service.

Lamentamos que la impresión de nuestro servicio haya sido de la siguiente manera.

It is a pleasure to have attended you, we appreciate the attention of evaluating our service.

Lamentamos que su impresión acerca de nuestro servicio haya sido de esta manera.

Good morning, it is a pleasure to be able to assist you, and the information that you indicate to us is correct, in fact that same information we send it in a mail of service policies.

Es un placer el poder atenderle y agradecemos la atención y el tiempo para poder evaluar nuestro servicio.

We appreciate the attention of your comment and improve the comments mentioned.

We appreciate the attention of your evaluation, it is a pleasure to assist you.

Agradecemos la atención de su evaluación.

We regret that the location of the Hotel Haya has reduced the qualification of our service, even if you indicate that we have this service.

We appreciate the attention of evaluating our service, it is a pleasure to serve you.