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Reviews of Bay Heights Bed and Breakfast

3 out of 5
Bay Heights Bed and Breakfast
Rodney Heights, Gros Islet, Gros Islet

Reviews

5.6
Rating 10 - Excellent. 4 out of 22 reviews" "
Rating 8 - Good. 4 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 5 out of 22 reviews" "
Rating 2 - Terrible. 6 out of 22 reviews" "

5.6/10

Cleanliness

5.6/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Angela, Houston

3 start

8/10 Good

gregory

Liked: Cleanliness, staff & service
Disliked: Amenities
No changes of towels
Stayed 8 nights in Aug 2023

4/10 Poor

Marvin

Disliked: Staff & service
The refrigerator and stove in the room wasn’t working

10/10 Excellent

Jessie

Liked: Cleanliness
The staff was very helpful. You may have to ask at times to get things done or corrected. But overall it was a good stay.
Stayed 4 nights in Apr 2023

6/10 Okay

Ralph

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Property is close enough to the beach to be able to walk. Bed and breakfast it is not. Have to beg for your breakfast and if not for a guest who bought a coffee maker would not have coffee. Rooms are cleaned once a week and wifi and tv do not work. Dogs behind hotel are sure to wake up guests at least twice a nite. Staff watching movies in the bar area are sure to keep guests away. Will try another place if returning to this gorgeous island.
Stayed 14 nights in Jan 2023
Response from Management on 13 Feb 2023
Thank you Ralph for pointing out these issues. We will do our best to correct them and make sure our future guest enjoys their stay with us.

4/10 Poor

Bradley

Stayed 28 nights in Jan 2023

2/10 Terrible

Lara

10/10 Excellent

Taína

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and nice aeria . I i will definitely be back soon. Thanks for all 🙏
Stayed 3 nights in Sep 2022

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2022

8/10 Good

gregory

Liked: Staff & service
Disliked: Amenities
Close to Main street
Stayed 1 night in Sep 2022

8/10 Good

gregory

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Close to Main road
Stayed 3 nights in Aug 2022
Response from Dianus on 1 Sept 2022
We do appreciate your feedback. Reviews help us to keep on improving our services to meet our guests' needs We hope to see you sgain soon. Thanks Management

4/10 Poor

Amanda L.

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a B&B
The place needs a lot of repairs and cleaning up. It is mostly a local hotel. Our room did not have a working shower and some days no water at all. We were highly overcharged $100 per night when it should have been a 1 star $25 per night stay. Be prepared for loud music into the late night. They do have a kitchen but no menu. It is when someone is available and what they have available.
Stayed 6 nights in Dec 2021
Response from Dennis on 13 Jan 2022
We at bay heights do apologize for your inconvenience and also thank you for pointing out certain repairs we need to approve on.however I did not see a log with any complaint regarding your room while you were staying with us, complaints are to be brought to our attention during the course of your stay where we resolve them immediately. As for loud music we were in the Christmas season you will get music everywhere on the island

4/10 Poor

Emma

Disliked: Staff & service
Not for me and not as advertised.
Multiple problems with this accommodation, to start with when I arrived they were adamant that I didn't have a booking with them & that I would need to cancel the booking & rebook through them at a higher rate. To resolve this issue I had to call hotels.com & get them to resolve it, which(due to the accommodation)took multiple hours. After this was sorted they then needed to see a negative Covid test, which I provided. Then they had to clean the room for me, I had booked a room with a kitchenette, which was nice & spacious with plenty of light. Went to get some food while they cleaned the room, they didn't even walk me to the room or show me where the room was just pointed in the general direction & said that the door was open. Upon seeing my bag of food, I was informed that the room didn't have a fridge or cooker. They moved a fridge into the room and said it can be plugged in for 30 minutes. I did not, it was stained & rusty & smelt foul! After getting back in contact with hotels.com & a local friend coming to check the place out they then tried to upgrade my room, claiming that the room I was in was a temporary room.......this was never said when I moved in. Overall the place is definitely not as advertised, it has a good location but the attitude of the owners and staff is outright disgusting, although they then offered the upgrade it still wasn't up to standard, & would not have felt comfortable with staying there after everything that had happened.
A table but no chairs, small wardrobe and a rusty fridge
Stains in the bath tub
Filthy toilet
Flithy floor by the toilet
Stayed 10 nights in Feb 2021

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
The rooms were clean but a little musty - perhaps they needed to open the rooms and allow the AC to run a bit. Nevertheless, it was an overall good stay. Additionally, the operators were very helpful. I will go there again when back in St Lucia.
Stayed 2 nights in Mar 2020
Response from Dennis from Bay Heights bnb on 30 Mar 2020
Thank you for your review , we at Bay Heights will ensure that all concerns and tips are resolved so our future guest will enjoy their stay. See you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
On a fui en vitesse!!!
Stayed 5 nights in May 2023

2/10 Terrible

Didier

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très beau cadre et convivial à proximité de tous le mall , la marina, et les Gros-Islet centre. Personnel très agréable et à l’écoute
Stayed 2 nights in Apr 2023
Response from Denis on 10 Apr 2023
Thank you very much hope to see you soon

2/10 Terrible

Axel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taudit
Cet hôtel est juste horrible, mauvaise gestion des réservations... La propreté est un reve chez eux... Pas d'électricité très souvent, pas d'eau par moment... Pas d'eau chaude durant tout le séjour.... La climatisation est en option car tombe en panne régulièrement. Le petit déjeuner est un Mirage cra le personnel fait la fete le soir et n'est pas présent le matin. La cuisine est une porcherie... Pas de savon dans la salle de bain... Bref c'est un lieu à eviter !
Stayed 5 nights in Jul 2022

2/10 Terrible

Amandine

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très mécontente,
J'ai réservé 2 mois a l'avance pour 9 personnes et quand j'arrive il y a plus de place ,le gérant a été très désagréable,il ne sais pas excusez ,il n'a pas essayer de trouver une solution rien,ils nous à laissez dehors,.. vraiment déçu
Stayed 2 nights in Jul 2022

2/10 Terrible

Melissa

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Établissement à fuir! Pas d'électricité, pas de d'eau, pas de petit-déjeuner et un propriétaire très désagréable
Stayed 2 nights in Jul 2022
Response from Dennis on 22 Jul 2022
We at Bay Heights are very much thankful for your review, however the Electricity issue was beyond our control as its the power company that provides it.If the owner was upset it was not at the guest but the power company as everthing runs on the power including water. Thank you Management

8/10 Good

Marina

Liked: Cleanliness, property conditions & facilities, room comfort
Noch in Aufbauphase
insgesammt gut, jedoch ist das b&b noch in der start phase. Der besitzer mooses und der herr der frühstück gemacht hatte waren sehr nett. Bei fragen oder anliegen beim weiteren personal hatte man zT das gefühl man störe oder bekam keine Auskunft, da sie es selber nicht wussten. Pool sehr schön und sauber.
Stayed 7 nights in Mar 2020
Response from bay heights on 15 Mar 2020
Thanks you very much for your review, we at bay heights bed and breakfast will make it our duty to see our future guest be happy and always attended to and will enjoy a lovely stay