Deluxe room with Sea View and Balcony | Balcony view

Reviews of Elia Zampeliou Hotel - Adults Only

3.5 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 99 out of 123 reviews" "
Rating 8 - Good. 20 out of 123 reviews" "
Rating 6 - Okay. 2 out of 123 reviews" "
Rating 4 - Poor. 2 out of 123 reviews" "
Rating 2 - Terrible. 0 out of 123 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a brilliant stay. The location is perfect, staff are lovely and extremely helpful, room was impeccable, breakfast was excellent. There's a bit of noise from the waterfront as you would expect, but the windows are surprisingly soundproof. We hired a car via the hotel's contact and that was also very easy and competitively priced.
Stayed 5 nights in Apr 2024
Response from Elia Hotels Group on 23 Apr 2024
Dear Rebecca,We would like to thank you for taking the time to post your excellent review. It is a great reward for us, to see that you fully enjoyed your stay with us and we are very glad your overall experience was a satisfying one. We will definitely be happy to welcome you again in the future.Best Greetings from the Elia Team

8/10 Good

Mary Ann

Great location
Stayed 2 nights in Mar 2024
Response from Elia Hotels Group on 10 Apr 2024
Dear Mary Ann, We would like to thank you for your very kind review. We are very glad to see that you enjoyed your stay, as well as the location of the hotel. We will be more than glad to welcome you again in the future. Best Greetings from the Team

10/10 Excellent

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. The view from our room was amazing. Friendly staff.
Stayed 4 nights in Nov 2023
Response from Elia Hotels Group on 29 Nov 2023
Dear Vivian, We would like to thank you for your excellent review and very kind comments. We are very happy to see that you enjoyed your stay with us. It will be a pleasure to welcome you back in the future.Warm greetings from the Team, Antonis YiakoumakisFront Office,Elia Hotels Group

10/10 Excellent

Taylor

Stayed 2 nights in Nov 2023
Response from Elia Hotels Group on 16 Nov 2023
Dear Taylor, We would like to thank you for your excellent rating and we are very glad that you enjoyed your stay with us, in Elia Zampeliou Hotel.It will be a pleasure to weclcome you back, in the future. Warm greetings from the team, Antonis YiakoumakisFront Office, Elia Hotels Group

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So lovely, best breakfast we had on the trip. Rooms were wonderful, very convenient for walking. Only downside was parking as that is a difficult thing in Chania but to be able to wake up so close to the harbor and grab pictures first thing in the morning before all the people got there was perfect.
Stayed 1 night in Sep 2023
Response from Elia Hotels Group on 27 Oct 2023
Dear Alyssa, We would like to thank you for taking the time to write this excellent review. We are very glad that you enjoyed your stay and our services. Regarding parking, it is indeed an issue sometimes, since vehicles are not allowed in the old town area. However, and as you correctly say, living so close to the harbour seaside makes up for it. We will be very happy to welcome you again in the future. Warm Greetings from the Team, Antonis Yiakoumakis,Front Office, Elia Hotels Group

6/10 Okay

David

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was shade for the windows
Stayed 1 night in Sep 2023
Response from Elia Hotels Group on 10 Sept 2023
Dear David, We would like to thank you for your very kind review and the helpful remarks.We will definitely be glad to welcome you again in the future.Kind Regards, Antonis YiakoumakisFront Office, Elia Hotels Group

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Elia Hotels Group on 3 Sept 2023
Dear Guests,We cannot thank you enough for your excellent rating and we are really glad that you enjoyed your stay with us.We are sending you our warmest regards,Antonis YiakoumakisFront Office, Elia Hotels Group

10/10 Excellent

Alexander, Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in the heart of Venetian Harbor! Breathtaking views, charm of old town and great updated rooms. We enjoyed the stay tremendously- due to location, kind and warm staff, and romantic and historic ambience. It was magical. The view of the old lighthouse and the picturesque harbor pertains to the wonderful memories of our stay! Thank you!
Stayed 2 nights in Aug 2023
Response from Elia Hotels Group on 3 Sept 2023
Dear Alexander, We would like to thank you for taking the time to send us this excellent review. We are more than happy to see that you fully enjoyed the location and our services. It is true that the old town area and harbour of Chania have their own unique aura. We will be more than happy to welcome you again in the future.Kind Regards,Antonis YiakoumakisFront Office, Elia Hotels Group

10/10 Excellent

antonis

Liked: Amenities
Great location and very clean, super helpful and friendly staff! Great experience overall
Stayed 6 nights in Aug 2023
Response from Elia Hotels Group on 29 Aug 2023
Dear Antonis, We would like to thank you for your excellent review and very nice words. We really appreciate that.We will be very happy to welcome you again in the future. Kind Regards,Antonis YiakoumakisFront Office, Elia Hotels Group

8/10 Good

renai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were a nice size bed was big and comfortable. Bathroom well equipped. View was amazing and the location was right in the centre of the town. Perfect spot for a short stay in chania
Stayed 1 night in Aug 2023
Response from Elia Hotels Group on 29 Aug 2023
Dear Renai, We would like to thank you very much for this excellent review. We are very glad to see that you enjoyed the comfort of your room and the location of the hotel.It will be a pleasure to welcome you again in the future.Kind Regards,Antonis YiakoumakisFront Office, Elia Hotels Group

10/10 Excellent

bulent

Stayed 2 nights in Aug 2023
Response from Elia Hotels Group on 30 Aug 2023
Dear Bulent,We would like to thank you for your excellent rating. WE really appreciate that.It will be a pleasure to welcome you again in the future.Kind Regards,Antonis YiakoumakisFront Office, Elia Hotels Group

10/10 Excellent

bulent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
well kept historic building
Stayed 1 night in Aug 2023
Response from Elia Hotels Group Team on 11 Aug 2023
Dear bulent, thank you very much for your excellent rating. We are glad that you appreciated the restoration that we made to our historic Elia Zampeliou building! We are lookinf forward your next visits!Best regards, Elia Hotels Group Team

10/10 Excellent

Michael, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic. Everyone working there was so helpful and the daily breakfast was delicious. The location is perfect for walking and seeing the Port. Highly recommended.
Stayed 1 night in Jul 2023
Response from Elia Hotels Group on 5 Aug 2023
Dear Michael, We would like to thank you for your excellent review and kind words! We are specially glad that you enjoyed the location and our services. We will be very happy to welcome you again in the future.Kind Regards, The Elia Team

10/10 Excellent

Michael, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Staff were so friendly and helpful and the property is fantastic.
Stayed 5 nights in Jul 2023
Response from Elia Hotels Group on 5 Aug 2023
Dear Michael, We would like to thank you again for this second review. It is our best reward, to see comments like that.We really appreciate that you took the time to write your reviews!Best GreetingsThe Elia Team

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unbeatable location and view. Wonderful friendly staff. We had a really lovely time here.
Stayed 4 nights in Jul 2023
Response from Elia Hotels Group on 26 Jul 2023
Dear Christopher,We would like to thank you for your excellent review.We are more than happy, to see that our guests have fully enjoyed their stay with us. We will definitely be glad to welcome you again in the future.Kind Regards,Antonis YiakoumakisFront Office, Elia Hotels Group

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Located right on the water in the old port and in the heart of the old city, this hotel is in perfect walking distance to many, many shops and restaurants. The closest organized beach was a 10 minute walk away. (Beach towel provided upon request at hotel) The staff were really fantastic. They were all very friendly and attentive which made the whole experience wonderful. My room did not have a sea view but there is a sweet little terrace on the third floor overlooking the harbour with view of the lighthouse. If you are renting a car, the parking is a little challenging as you cannot park in the old city. But if you’re patient you’ll find a spot. It’s about a 10 minute walk from any of the parking areas to the hotel. Overall was extremely happy with choosing to stay at this hotel. Highly recommend.
Stayed 8 nights in Jun 2023
Response from Elia Hotels Group Team on 20 Jun 2023
Dear Joanne, thank you for the amazing rating It’s fantastic your time with us was so great! We are very happy to read that you enjoyed our stay with us and thank you for your kind words about our staff, be sure that a positive comment always give us the motivation to keep up the good work! Thank you also for recommending our hotel to other holiday makers. We promise to take every step possible to ensure to our every valued guest an unforgettable experience. We can't wait to welcome you back at Elia Zampeliou. Warm Greetings, Elia Hotels Group Team

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding staff at location in Reception, Housekeeping, and Breakfast at adjoining property. Hotel was very clean and well maintained. Room was exceptionally comfortable with a scenic view of harbor. Window/door shutters were ample to block light/noise from the restaurants/harbor below. Balcony view/access was a nice added touch. Would stay again given the conditions, services, and amenities nearby.
Stayed 2 nights in May 2023
Response from Elia Hotels Group Team on 24 May 2023
Dear Ryan, we would like to thank you for your excellent review and very kind words! Reviews like yours are the best reward we can receive and they give us the motivation to keep trying hard to provide services of unparalleled quality to our valued guests. It is with great satisfaction that we read that you had a rejuvenating sleep on our comfortable beds, that you enjoyed our carefully selected breakfast and your room with balcony and the stunning view over Chania harbour! We will be more than happy to welcome you back at Elia Zampeliou or in one of the Hotels or Apartments of our Group, on your next visit to Chania. Always at your disposal! Best Regards, Elia Hotels Group Team

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and staff very friendly and enjoyable breakfast. My only complaint was in the evening and late evening the noise from the reception desk was rather loud and disturbed us getting to sleep on a couple of nights.
Stayed 7 nights in Mar 2023
Response from Elia Hotels Group Team on 20 May 2023
Dear John, thank you so much for your preference to Elia Hotels Group and for spending time for this online review.With each reservation, our aim is to improve and your feedback is the best reward for us. We are very glad you enjoyed our services and we hope to see you again in the near future. Kind regards, Elia Hotels Group Team

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Elia Hotels Group Team on 19 May 2023
Dear Terrence, thank you for the amazing rating, It’s fantastic your time with us was so great! We look forward to your next visits! Warm regards, Elia Hotels Group Team

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location and the staff was outstanding. We would definitely stay here again.
Stayed 2 nights in May 2023
Response from Elia Hotels Group Team on 12 May 2023
Dear Norma, We are very happy to read that you enjoyed your stay with us! It’s fantastic you took advantage of our convenient location in the heart of the old town and thank you for your kind words about our staff, be sure that a positive comment always give us the motivation to keep up the good work!We are looking forward for your next visit!Kind regards, Elia Hotels Group Team

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. We had a sea view with balcony and it was fabulous. Staff were really helpful. Breakfast is in another Aria hotel which is a 1 minute walk away. Hotel location is great - right on the harbor front and near all the lovely restaurants. Room was big, nice bed, air con, coffee machine. Bathroom quite small, but that was OK. Highly recommend Chania and this hotel. For the price paid. it's a much better option than some of the other sea front boutique hotels!
Stayed 5 nights in Apr 2023
Response from Elia Hotels Group Team on 14 Apr 2023
Dear Dawn, thank you very much for your kind comments and feedback. We are glad to read that you had a nice time here and we thank you again for your beautiful comments about the staff, the breakfast, the location and the rooms of our property. We endeavor to go above and beyond to ensure our guests have a memorable experience. We are so grateful for your kind words and we look forward to seeing you again!Kind regards,Elia Hotels Group Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow! From the excellent service, helpful concierge, good breakfast, and stunning views, this hotel is definitely worth the 1 min. walk from the convenient taxi drop-off spot at Starbucks!
Stayed 3 nights in Feb 2023
Response from Elia Hotels Group Team on 1 Mar 2023
Dear Guest, we really appreciate your taking the time to leave such a great review!We are very happy to read that you have enjoyed your stay with us and we thank you for your kind comments about the staff, the breakfast and the location of our property. We endeavor to go above and beyond to ensure our guests have a memorable experience. We look forward to seeing you again!Warm regards, Elia Hotels Group Team

10/10 Excellent

Valerie

Travelled with family
Liked: Property conditions & facilities
Magic
Amazing views from the room over the Venetian harbour. Prime spot for watching the New Year fireworks! Quality renovation of a very old property, tastefully done. the staff were helpful and very friendly, we would stay here again.
Stayed 1 night in Dec 2022
Response from Elia Hotels Group Team on 9 Jan 2023
Dear Valerie, thank you very much for your kind comments and feedback. We are more than happy that you have enjoyed your stay with us. It’s fantastic you took advantage of our convenient location in the heart of the old town and that you enjoyed all of New Year's eve celebration fireworks from your Superior Sea View room! Thank you also for your kind words about our staff, be sure that a positive comment always give us the motivation to keep up the good work!We are looking forward for your next visits!Warm regards, Elia Hotels Group Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing character, modern conveniences, great pric
This is a very cute hotel right in the heart of Chania. Room is like a redone apartment from 100 years ago. Character and charm off the charts with the old sink and cooking area with exposed and plastered stone walls. The bath is totally current, granite, glass shower, rainforest shower. I would recommend these rooms vs. the ones with views, much more character. You can go top to the roof if you want a view! Although the room is above the busy shopping area the quality windows and shutters close out all light and noise. Both of the young men that were at the front desk were kind and helpful with beach and restaurant recommendations. Five stars, wish I had their names. Breakfast was at a sister hotel a few doors away and very nice for a hotel of this size. Public/Street parking is about a 10 minute walk from the hotel as it is located in a pedestrian area and that is about as close as you can get in a car. We were able to find a spot both times we needed one. I would opt for the extra car insurance so you don't have to worry about it although we had no problems. There are many shops and restaurants/tavernas in the area of course. I would recommend the Greek food, we had some pizza that was a little sketchy! I would recommend this or other hotels in the Elia Group. Attention to detail, excellent staff and good value!
Character with convenience!
From rooftop patio.  No better location in old town.
Stayed 2 nights in Sep 2022
Response from Elia Hotels Group on 20 Nov 2022
Dear John.We would like to thank you very much for your excellent review and very kind words. It is a great reward for us to see that you fully enjoyed your stay with us. It is true that the specific classic room has a unique character and we are very happy you enjoyed staying there. We are also glad that you enjoyed our breakfast, a service we have always paid special attention to, as well as the location of our properties.Antonis, Dimitris and Nikiforos, in the front office, are sending you their kindest regards!We will be more that happy to welcome you again in the future, in Elia Zampeliou or in one of our other properties in Chania city. Warm Greetings,The Elia Team

10/10 Excellent

Bonnie

Liked: Property conditions & facilities
Stayed 4 nights in Oct 2022
Response from Elia Hotels Group Team on 29 Oct 2022
Dear Bonnie, thank you for the amazing rating! It’s fantastic your time with us was so great! We look forward to your next visits! Warm regards, Elia Hotels Group Team

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful and knowledgeable staff, fantastic location overlooking the waterfront in the heart of downtown - made for a perfect home for our visit.
Stayed 4 nights in Oct 2022
Response from Elia Hotels Group Team on 29 Oct 2022
Dear Timothy, thank you so much for choosing Elia Zampeliou for your stay in Chania and for this excellent review and rating! Reviews like yours are the best reward we can receive and they give us the motivation to keep trying hard to provide services of unparalleled quality to our valued guests. Thank you for your complimenting our staff, we will happily pass on your compliments to the whole team! We are looking forward to welcome you again on your next visit to Chania. Kind regards, Elia Hotels Group Team

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful small hotel
Just had an overnight stay but wow. Warm welcome and easy check in. Front facing room overlooking the harbour, not overly large but in a building that old didn't expect it to be. Would definitely return again.
Stayed 1 night in Oct 2022
Response from Elia Hotels Group on 27 Oct 2022
Dear Alexander, We would like to thank you for your excellent review and kind words. We are very glad that you enjoyed your stay with us and we will be happy to welcome you again in the future. Kind Regards,The Elia Team

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room over the harbour and lighthouse was magnificent. The reception wasn’t open when we arrived when was supposed to be. Sometimes a little slow to answer emails about airport transfers
Stayed 4 nights in Oct 2022
Response from Elia Hotels Group Team on 25 Oct 2022
Dear Michael, thank you so much for taking the time to share your kind feedback after your recent stay at Elia Zampeliou in Chania. We are delighted to read that you enjoyed your Superior room with the stunning view at the Venetian Harbor of the city. It was a great pleasure having you as our guest and we are looking forward to welcoming you back to any Elia Hotels Group property. Kind regards, Elia Hotels Group Team

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable beds, awesome view.
Stayed 1 night in Oct 2022
Response from Elia Hotels Group Team on 19 Oct 2022
Dear Tracy, thank you for the rating and comments. We ‘re happy you appreciated our central location and our comfortable Superior room. We look forward to hosting you again soon.Kind regards,Elia Hotels Group Team

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, small and quaint right on the harbour front, perfect location for great dining, shopping and exploring. Our room was large and spacious with en-suite. The staff were very friendly and went the extra mile to make our stay perfect, from organising transport to and from the airport to finding a kettle for our room, which was cleaned daily with fresh towels supplied. Breakfast was buffet style, hot and cold dishes so plenty to choose from. We had a wonderful holiday and would definitely stay again.
Stayed 11 nights in Sep 2022
Response from Elia Hotels Group Team on 13 Oct 2022
Dear Sarah, we really appreciate your taking the time to leave such a lovely review! We are glad that you had a nice time here and we thank you again for your beautiful comments about the staff, the breakfast and the location of our property. We endeavor to go above and beyond to ensure our guests have a memorable experience. We are so grateful for your kind words and we look forward to seeing you again! Warm regards, Elia Hotels Group Team

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just outstanding
Stayed 1 night in Sep 2022
Response from Elia Hotels Group Team on 16 Sept 2022
Dear Enrique, Thank you for your great review. We are very happy to know that you enjoyed our stay with us! We look forward to your next visits! Warm regards, Elia Hotels Group Team

10/10 Excellent

Sotia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Elia Hotels Group Team on 22 Jul 2022
Dear Sotia, Thank you very much for your excellent rating! We look forward to your next visits! Kind regards, Elia Hotels Group Team

10/10 Excellent

Jenny, Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would DEFINITELY stay here again!!! This hotel is located right in the middle of EVERYTHING in Old Town, shopping, dining, drinks, scenic views etc. All the staff was extremely helpful and accommodating. Breakfast was a great selection and was located in one of the sister hotels less than a block away. Just know there are no cars allowed to drive through old town, so you can get dropped as close as they can and I had to walk about 10 minutes with all my luggage and thank god my room was on the 1st floor. No elevators. Again, loved my stay and would recommend this place for sure.
Stayed 4 nights in Jul 2022
Response from Elia Hotels Group team on 16 Jul 2022
Dear Jenny, thank you for your great review. We are very happy to read that you enjoyed our stay with us and thank you for your kind words about our staff, be sure that a positive comment always give us the motivation to keep up the good work! We would like to add on your comment about the elevator that traditional buildings inside the Old Town of Chania are protected by the archeological agency and that's why an elevator can't be built inside. We are looking forward to welcome you back in one of our Hotels! Kind regards, Elia Hotels Group team

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this hotel. I was in room one which does not have a port view- but the room was beautiful with elements of the Venetian architecture still intact. Even though I didn't have the water view, there was a roof top area that has a beautiful view of the port and I was able to spend some time there. The included breakfast was great and the staff at the breakfast location were very friendly as was the staff at the hotel- they were very helpful without exception. I may try to get a port-view room next time. My only suggestion is having USB ports in the room for charging.
Stayed 4 nights in Jun 2022
Response from Elia Hotels Group Team on 8 Jul 2022
Dear William, Thank you so much for choosing Elia Zampeliou Hotel for your stay in Chania and for this excellent review and rating! We are very happy to read that you enjoyed our stay with us and thank you for your kind words about our staff, be sure that a positive comment always give us the motivation to keep up the good work! You suggestion will be taken into consideration from our management team! We hope to have the pleasure of accommodating you again in the near future! Kind regards, Elia Hotels Group Team

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room with incredible view
The room was clean, very comfortable, and with an incredible view. In terms of the room alone, it was fantastic. Location is amazing - in the heart of the Old Venetian Port. Some things worth noting for other travellers: No way to get anywhere close to this hotel with a car, taxi, or bus. This may be a good thing, but would have been helpful to know in advance as I had a rental car. Parking is possible several blocks away; guests need to walk several blocks to the hotel (pedestrian traffic only). No late (or even slightly late) checkout after 11am, and no luggage storage; was told bags would be left in an open area. Not helpful as my flight was in the evening. No on-site restaurant or bar, and breakfast is served at another hotel nearby.
Stayed 2 nights in Jun 2022
Response from Elia Hotels Group Team on 2 Jul 2022
Dear Christopher, Thank you so much for taking the time to share your kind feedback after your recent stay at Elia Zampeliou Hotel in Chania. We are delighted to read that you enjoyed your balcony with the stunning view at the Venetian Harbor of the city. On the other hand, we are surprised to read about the check out time. It is stated very clearly on our information that check out time is 11:00, and since we are always full booked, the check out time sometimes is not possible to extend. Also, about your luggage, we offer the possibility to all our guests to leave them at the reception area. We feel sorry that this did not met your expectations for a private storage area, something that is not stated anywhere from Elia Hotels Group. We will be happy to welcome you again on your next visit to Chania. Kind regards, Elia Hotels Group Team

10/10 Excellent

German

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was friendly and helpful
Stayed 2 nights in Jun 2022
Response from Elia Hotels Group Team on 1 Jul 2022
Dear German, Thank you very much for your review! We work really hard to offer the best experience we can during your stay with us! So we are happy to see that reflected on your last visit. We hope to see you again soon. Kind Regards, Elia Hotels Group Team

10/10 Excellent

sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great area and hotel to stay.
Stayed 9 nights in Jun 2022
Response from Elia Hotels Group Team on 23 Jun 2022
Dear Sara, Thank you so much for choosing Elia Zampeliou Hotel for your stay in Chania and foryour review and rating! We look forward to your next visits! Warm regards, Elia Hotels Group Team

10/10 Excellent

Kaci, East Wenatchee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and views. The breakfast buffet was phenomenal with a ton of options. I would definitely stay there again!
Stayed 4 nights in May 2022
Response from Elia Hotels Group on 9 Jun 2022
Dear Kaci, We are honestly grateful for your excellent review. We are happy that you enjoyed the location of our properties and especially our breakfast, which is always a priority for us. We will be very happy to welcome you again in the future. Kind Regards, The Elia Team

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint Hotel
Very quaint hotel. Liked the room overlooking the harbour.
Stayed 1 night in May 2022
Response from Elia Hotels Group on 9 Jun 2022
Dear Wendy, We would like to thank you for your excellent review and your very kind words. We are really glad you enjoyed your stay with us and we will be very happy to welcome you again in the future. Kind Regards, The Elia Team

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Views
Elia was fabulous. Great location near the harbour and the old town centrum area. Excellent restaurants within just a couple of minutes walk. The room was great with great views all around. Nice size balcony.
Stayed 2 nights in Dec 2021
Response from Elia Hotels Group on 10 Jan 2022
Dear Lance, thank you for your excellent rating and review! It’s fantastic that you took advantage of our convenient location in the heart of the old town and then enjoyed the room and relaxed at your sea view balcony! We hope to welcome you again in your next visit to Chania! Kind regards, Elia Zampeliou Team

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Elia Zampeliou Hotel on 8 Jan 2022
Dear Jordan, thank you for your rating! We hope to welcome you again in any of our Elia Hotels Group properties! Best regards, Elia Hotels Group Team

8/10 Good

Justin

Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Venetian Harbor location. Great staff. Great room! The only negative is if you have a rental car, parking is tough to find if you get back later in the evening.
Stayed 5 nights in Aug 2021
Response from Elia Zampeliou Hotel on 5 Sept 2021
We would like to thank you for your very kind words. We really appreciate it and we are glad you enjoyed our services and accommodation. We will be very glad to welcome you again in the future. Kind regards, The Elia Team

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel at perfect location to explore old town Chania. Great staff, breakfast, and room cleaning service. We really enjoyed our stay and would come back anytime!
Stayed 6 nights in Jun 2021
Response from Elia Hotels Group on 23 Jun 2021
Dear Mark, Thank you so much for this amazing review and rating! Looking forward to welcoming you back again soon! Kind regards,

10/10 Excellent

Satish, Laguna Beach, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were very helpful and welcoming. The room had a spectacular view on the harbor. We had a wonderful experience staying at this hotel.
Stayed 6 nights in Sep 2019
Response from Elia Hotels group on 17 Sept 2019
Thank you very much for sharing with us your accommodation experience with us. Also thank you for all your kind words. It’s always a pleasure to reach our goal. This is to provide the best accommodation possible for all our guests. We will be more than happy to welcome you again in the near future at Elia Zampeliou or any of our Elia Hotels in Chania or Athens.

8/10 Good

JohnBluekat, Glasgow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying in Room 2: Clean, fresh and bright. Rooms are tastefully decorated, and in a very good condition. Very comfy bed and bedding, and high back chair beside the window. Coffee maker, fridge and air-con. Decent sized wardrobe with safe inside. Immaculate bathroom with fresh towels daily, plus robes, slippers, and toiletries all supplied. Breakfast on the roof terrace is tasty and fresh with a great choice. Lovely views of the Old Venetian Harbour from the room window...nice to just sit there and take in the sights and sounds. Friendly, respectful and helpful staff, both at reception, the breakfast terrace, and housekeeping. My only slight niggle was the sound of voices echoing up the stairs at night when I was in bed, either from reception or from outside. That could be quite loud and annoying. Earplugs may be a handy addition to the supplied toiletries... All in, I would happily stay here again!
Stayed 7 nights in Aug 2019
Response from Elia Hotels Group on 15 Sept 2019
Dear JohnBluekat, Thank you so much for your preference to Elia Hotels Group and for spending your valuable time for this online review. It is always a pleasure reading your positive remarks about your recent stay at Elia Zampeliou. It will be our pleasure to welcoming you again in the future. Kind regards, Elia Zampeliou Hotel staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was advertised as an adult only hotel, yet we were woken up at 7am by a baby crying . The front desk said sorry it was a friend of the owner. Other than that- it was fantastic
Stayed 2 nights in Aug 2019
Response from Department of Front office on 26 Aug 2019
Thank you for sharing your experience . We d like to clarify that in our hotel there were no children or babies as clients. We re strict to our policies and rules concerning behaviours as a hotel. The cries that you may heard as we explained, it may have been from guests who came by from an other hotel, just for few minutes. Otherwise you would also see those clients around the hotel the rest hours. We d be glad to see you again to one of our hotels, kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly kind - going above and beyond, always, and even packing a little breakfast bag for me as I left for the airport very early! Thank you for a lovely stay!
Stayed 2 nights in Jul 2019
Response from Ffront Office on 5 Aug 2019
We would like to thank you , for your preference to our hotel ! We would love to see you again .

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chania at its best.
The was a fantasic hotel. The service from the staff was exceptional. I could highly recommend this hotel to anyone. Aristea the breakfast staff person was delightful. Her smiling face each morning would start your day off on the track. The front desk staff could not be more helpful. Excellent stay 10/10.
Stayed 3 nights in Jul 2019
Response from Elia Hotels group on 14 Jul 2019
Thank you for sharing with us your experience of accommodation at Elia Zampeliou. We are looking forward to have you as guests again in the near future

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at Elia Zampeliou were amazing in every sense. Nothing was too much. We will recommend this hotel to family and friends and we will be back to Elia Zampeliou in the future
Stayed 7 nights in Jun 2019
Response from Elia Hotels Group on 4 Jul 2019
Dear Evelyn, Thank you so much for your preference to Elia Zampeliou Boutique Hotel and for spending time for this lovely review. We try to provide high quality service and you motivate us to keep up the good work. It will be our pleasure to see you soon again! Warm regards, Elia Zampeliou Boutique Hotel staff.