"We stayed from Friday to Monday and the lobby the entire time smells like sewer and like the tried to cover it up with air fresheners. We walked through other hotels on the same block but for some reason this one is the only one that smells. The bell man guy I can’t recall his name older gentlemen is super rude. We had gotten there at 3 and our room wasn’t cleaned and they didn’t even start cleaning it so they offered us a different room which fine things happen. However there’s 5 of us in a room one roll of toilet paper we had to call multiple times to get any service to our room and when they finally came they would bring one roll at one point we went into the hallway because they took so long we asked one of the maids and she didn’t even want to give it to us either. (I don’t know what the problem is with guests using toilet paper) there was only one partial roll when we got into the room anyways. Our room that we received was not cleaned. The sheets were stained and so were the pillow cases. I had called to get new ones and they only brought new pillow cases and wouldn’t give us a new sheet. Overall we wouldn’t stay here again. Breakfast is mediocre taste wise but, they have a good arrangement of food. The bartender (a woman) she was amazing and sweet in the lobby! And the rooftop bar is great! Staff could do better with their attitudes and assistance for guests. The sewer smell isn’t their fault I understand but customer service is."