Standard Room, 1 King Bed | Balcony view
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Reviews of Alta Sierra Village Inn

2.5 out of 5
Alta Sierra Village Inn
11858 Tammy Way, Grass Valley, CA

Reviews

6.2
Rating 10 - Excellent. 18 out of 90 reviews" "
Rating 8 - Good. 23 out of 90 reviews" "
Rating 6 - Okay. 16 out of 90 reviews" "
Rating 4 - Poor. 14 out of 90 reviews" "
Rating 2 - Terrible. 19 out of 90 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

LINDA

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Neil

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Joe

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Tatum

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

Roberta

Liked: Cleanliness, staff & service
Charming area and quaint room. The bed was too hard or a hotel room and the heater was too loud but other than that it's a sweet little place to stay all right
Stayed 2 nights in Nov 2023

8/10 Good

Kelly

Stayed 1 night in Nov 2023

4/10 Poor

Kathleen, Hidden Valley Lake

Liked: Cleanliness
Disliked: Property conditions & facilities
The room was very clean though barebones and the location was fine. However the room was freezing cold and the heater, installed near the ceiling, barely warmed the room. The bedding was nonexistent, just a thin polyester bedspread and flat stained pillows. We were just there for a quick overnight, so not worth complaining, but it just seems like common sense that there should be extra bedding in the room and working heaters that the guests can access without teetering on plastic chair to reach the controls. Won't stay here again.
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Run don't walk
The beds were like sleeping on a box spring. The tub was dirty when we arrived because it doesn't drain properly. Their are 5 tv channels 2 of them in a foreign language. I will never stay here again it wasn't worth the close proximity to wedding venue.
Stayed 2 nights in Nov 2023

8/10 Good

Lisa

Travelled with family
Liked: Staff & service, property conditions & facilities
Our first impression was that we had arrived at camp and were staying in cabins. We loved the atmosphere. The room had extra amenities-coffee maker, microwave, refrigerator, etc...Two things that kept us from rating a 5: the corners of the room could have been cleaner (cobwebs and dust) and the heating/cooling wall unit was very dusty, which led us to not turn on the heater (in all fairness, we had arrived at a time when the weather is changing from warm during the day and very cool in the evenings (we were cold during the night). If a person is open to a "rustic" type of stay, then this motel is for you.
Stayed 1 night in Oct 2023

6/10 Okay

Walt

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Jeb

Travelled with partner
1. AC/Heating not working 2. Tub drain working poorly, ankle deep water 3.Bathroom door broken, unusable 4. No TV working 5. No WiFi working 6. Towels smell like cheap perfume and are a dingy and stained 7. Tried to close screen door to let in cool air ….. no screen in the door 8. Got cold in the night, no blankets just thin bedspread 9. Front door… no seal, air and bugs move in and out freely 10. Language barrier management can’t understand English when there’s a problem. Undoubtedly the worst lodging I’ve had in my adult life. I would never stay or recommend this place to anyone. It may be good for camping out, but not worth the price of a lodging establishment.
Stayed 1 night in Oct 2023

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
view was great.
Stayed 2 nights in Sep 2023

6/10 Okay

Cissie

Travelled with family
Disliked: Property conditions & facilities
Painted plywood walls throughout. Floors needed sweeping, towels thin as tissue paper. Room very spartan. NO MAID SERVICE. Had to go and ask for clean towels.
Stayed 2 nights in Sep 2023

8/10 Good

Kent

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Daphanee

Stayed 1 night in Jul 2023

6/10 Okay

Emily

Liked: Staff & service
Stayed 1 night in Jun 2023

8/10 Good

Theresa

Stayed 1 night in May 2023

4/10 Poor

Donald

Disliked: Staff & service, amenities, property conditions & facilities
AC, WiFi, and TV were all not working in my original room. Staff person spoke very limited English to assist or answer questions. Eventually I was given a different room with better AC and WiFi but no TV. No bedside lamps. Room was generally clean but very basic.
Stayed 1 night in Apr 2023

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
No phone. No lamps. No microwave. Noisy wall heater. No internet so no tv. Wi-Fi wasn’t working. Language barrier made it difficult to address issues. Rude staff. Worst experience. There’s nowhere to sit and watch the tiny tv even if it worked. Faucet ran all over counter. Stay somewhere else!
Stayed 2 nights in Mar 2023

10/10 Excellent

Gustavo

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I no complaints about the spot. I would stay here again, got snowed in so was last minute stop. Has hot running water, also has a heater/AC inside.
Stayed 1 night in Feb 2023

6/10 Okay

Ann

Stayed 2 nights in Jan 2023

4/10 Poor

Laura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

Savanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic attached cabins on golf course
Cabin feel on a golf course a couple miles off the Hw 49. Safe and very family friendly. Lots of kids running around having fun. Quiet after dark. Beds were bouncy, a bit noisy yet comfortable. Price was right. Expect clean and rustic and you will not be disappointed.
Stayed 1 night in Sep 2022

4/10 Poor

Georgia

Disliked: Staff & service, amenities, property conditions & facilities
The view would be nice but piles of trash. No working WiFi TV wouldn’t work. No vending machines. After 8 hr drive was dark and could not go back down that road again. Road is very curved Would not recommend this property.
Stayed 1 night in Sep 2022

10/10 Excellent

Rasim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like, it’s in middle of the forest.
Stayed 1 night in Sep 2022

2/10 Terrible

Ann

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Unsatisfactory
Reserved room with 2 beds, got 1 queen. There were no lamps, only bright overhead lighting. Tripped on broken stair leading to room. Tub not too clean. Heater only blew air although it was so high on wall that you couldn’t read the buttons or knobs. I’m 72 and not able to climb on a chair to read it.
Stayed 3 nights in Sep 2022

2/10 Terrible

Steven

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No one spoke English. I booked and paid for my room online, then the manager told me there was no rooms available. I tried to explain to him, but he did not speak English that I already paid for my room. Another employee came to my room and told me I had 15 minutes to leave. My wife and I packed our things and we left with still no explanation as to why we were asked to leave.
Stayed 1 night in Sep 2022

10/10 Excellent

Rasim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checking in. Thanks
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Liked: Room comfort
Bare bones, but fine
This is one of those bare-bones places that has the potential to be better than it is. The room and bed were comfortable, but stark. No bedside reading lamps or hair dryer provided. Someone else's hair in the bathtub. Weird check-in experience (person did not speak English - took a while to get across why we were there.) It is out of the way and served our purposes since we were visiting a friend nearby. We would only stay again if we happened to be in the area and just needed a place to sleep.
Stayed 1 night in Jul 2022

2/10 Terrible

DONALD

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Don't stay here
Do not stay here. Poor service. Charged me twice. I left property in 1 hour. I will demand a refund on both charges. Place is filthy. Turned the ceiling fan on dust flew off onto the bed no soap in the bathroom. Place needs to be reported to the health department. Sewer gases in the room also
Stayed 1 night in Apr 2022

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable, good price.
Stayed 1 night in Feb 2022
Response from ken on 19 Mar 2022
thank you for feed back

2/10 Terrible

Harveer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When showed up there ! No manager available and no body answering call ..!
Stayed 1 night in Jan 2022
Response from Aaron on 30 Jan 2022
Sorry to hear about your bad experience, we now have a full time front desk person for your future needs. Hopefully you will consider staying with us again in the future.

2/10 Terrible

Gabriela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My car outside of closed office
I arrived at 10:10 pm for my prepaid stay. Office was closed (hotels.com description stated check in until midnight and office open and staffed until midnight). The only phone number went to voicemail, and stated no one was available. After waiting at office door for over one hour, and repeatedly calling, I was forced to find another hotel to stay.
Stayed 1 night in Jan 2022
Response from Aaron on 30 Jan 2022
We are very sorry to hear about your negative experience. We strive to be available but have been short staffed. We currently now have manager in house for your future stays and experience. We hope this hasnt discouraged you from any further stays with us.

2/10 Terrible

Shane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
Got there around 8pm from a 6 hour drive and no one was there. A note was on the door to ring the doorbell or call a number. Doorbell did nothing so I called the number, no one answered but the voice mail said to call another number. I called that number and no answer. Left a message and never got a call back. I kept calling till someone answered and they thought i was someone else. They proceeded to tell me they had no power at the inn and wont have power for a week. Which was a lie because the whole place was lit up fine with guests staying there. They said sorry but maybe next week and to call hotels.com for a refund. Still no refund so im thoroughly unhappy 😔
Stayed 1 night in Jan 2022
Response from Management on 1 Feb 2022
We are very sorry for the inconvenience, We had some management issues during that week as well as snow that hit our other hotel location. We woukld like to extend out deepiest apologies, we now have a manager on site hopefully you will reconsider staying with us in the future. - Management

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Poorly designed, installed and functioning heating unit made for several cold hours spent waiting for the room to warm up enough to be tolerable to even stay in. The extremely loud noise the unit made meant it was next to impossible to sleep with the unit on. The water in the (leaking) shower and bath never got warmer than tepid. The handle to turn the water on kept falling off. Wifi extremely slow and unreliable. Single-use styrofoam and plastic cups for the flavorless coffee were a minor bit of ugly but added to a more major bad feeling of contributing to pollution (along with the heating unit installed near the uninsulated vaulted ceiling).
Stayed 1 night in Dec 2021

6/10 Okay

Alexandra

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Looking over golf course, waking up to geese honkin and peacocks a talking was enjoyable. The heater didn't work very well, didn't get warm enough. Hot water in shower did not get hot. We took a Luke warm shower at best.
Stayed 2 nights in Nov 2021
Response from Dee on 4 Dec 2021
Thank you for your review! We apologize for the poor heating, and will do what we can to fix that issue.

6/10 Okay

Suzanne

Travelled with family
Stayed 1 night in Oct 2021
Response from ken on 30 Oct 2021
thank you for staying with us

6/10 Okay

William Paul

Travelled with partner
It was OK
Stayed 1 night in Oct 2021
Response from ken on 30 Oct 2021
thank you for staying with us

8/10 Good

Frank

Stayed 1 night in Oct 2021
Response from Dee on 22 Oct 2021
Thank you for your review!

4/10 Poor

Donna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
I just want to be treated with respect. And wow like location but step it up the deck . I nearly fell through.
Stayed 1 night in Sep 2021
Response from Dee on 9 Oct 2021
We are sorry that we could not create a wonderful experience for you. We have notified our repairman of the issue and are working on fixing it!

8/10 Good

Donna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Read above. I truly want a discount or money back
I must say that this was about the worst yet. I almost broke my leg on their deck. Loosr wood.?!!! My family needed a rollout could not find anyone to help. Toilet room and sink area had nats everywhere in out food no hot water no tv and wifi stopped running.
Stayed 1 night in Sep 2021
Response from Dee on 16 Sept 2021
We are very sorry for the problems you experienced during your stay. We will make sure that we take extra care when cleaning the bathrooms in the future, and we will have our repairman check our decks. We hope to meet standards in the future!

8/10 Good

John Foley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No frills be overall nice and the manager/clerk was very sweet
Stayed 2 nights in Aug 2021
Response from Dee on 8 Sept 2021
Thank you for your review! We are glad you enjoyed your stay.

10/10 Excellent

Kristen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet and had a nice view of the lake.
Stayed 1 night in Aug 2021
Response from Dee on 2 Sept 2021
Thank you for your review! We are glad you enjoyed your stay.

8/10 Good

Joshua

Liked: Staff & service, property conditions & facilities, room comfort
No bed bugs
Pleased to say no bed bugs stayed in #12 chairs where dirty just need a quick cleaning air-conditioning was nasty had to wash the filter not rinse wash with soap and i could tell the front of ac was nasty too. Other than that rest of room looked clean had that standard musty cabin smell but cleared out quick.
Stayed 1 night in Aug 2021
Response from Dee on 21 Aug 2021
Thank you for your review! We will make an effort to fix the issues mentioned. We're glad you enjoyed your stay otherwise!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Ken, who fielded all our calls previous to our stay, was very knowledgable. "He knows everything". The check in was efficiently completed by a very friendly and helpful young lady. I had made a mistake in reserving a King size bed and she changed our room to a two queen room. Unfortunately, the room provided is probably not often used as it had stains on both the carpet, (was expecting hardwood floors per the pictures), and on the blanket. It took us awhile to figure out that we needed to plug in the extension cord (?) on the opposite side of the wall to power the outlet for the coffee machine and microwave. The water heater did not provide a sufficient amount of hot water for a soak in the tub.
Stayed 2 nights in Aug 2021
Response from Dee on 15 Aug 2021
Thank you for your detailed review. We apologize for the inconveniences during your stay. We hope to have all of our rooms remodeled soon, and we will do our best to make sure that everything is functional in the future. I hope that we can better meet your needs next time!

4/10 Poor

Lucila

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel stay
Beds were uncomfortable and old mattresses. There were not enough towels and I took a cold shower because hot water was not working. There was nothing to do there and we were told we can walk around the golf course and then I was told we couldn’t walk there. Worst hotel stay.
Stayed 1 night in Aug 2021
Response from Dee on 12 Aug 2021
Thank you for reviewing! We will make an effort to fix these problems for the future. The front desk is always happy to provide extra towels and other items at request. We hope in the future we can better provide for your needs.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness
I didnt like the property at all. The door knob to the front door is loose and the door barely shuts. The room smelt like paint and the under the beds were dirty with clothes, toys etc...
Stayed 1 night in Jul 2021
Response from Dee on 4 Aug 2021
Thank you for your review. We will be addressing your concerns and taking extra care to check under the beds. We hope in the future we are able to make your stay more enjoyable!

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
The office staff was very helpful and pleasant. Otherwise very out dated. The beds were comfortable.
Stayed 1 night in Jul 2021
Response from Dee on 24 Jul 2021
Thank you for your review! We are glad you chose to stay with us!

4/10 Poor

Keneth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Very little service available. Uncomfortable bed, the media available was very choppy and couldn’t watch more than 10 minutes of tv with out it scrambling for a signal. Room was not clean. For $100+!??! Wow
Stayed 1 night in Jul 2021
Response from Dee on 21 Aug 2021
We apologize for the inconveniences you experienced. We are making an effort to improve our property, and reviews help us greatly. Thank you!