6 outdoor pools, pool umbrellas, pool loungers
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Reviews of Lopesan Costa Meloneras Resort & Spa

5 out of 5
Lopesan Costa Meloneras Resort & Spa
Mar Mediterraneo 1, Meloneras, San Bartolome de Tirajana, Gran Canaria

Reviews

9.2

Wonderful

Rating 10 - Excellent. 648 out of 1003 reviews" "
Rating 8 - Good. 255 out of 1003 reviews" "
Rating 6 - Okay. 66 out of 1003 reviews" "
Rating 4 - Poor. 23 out of 1003 reviews" "
Rating 2 - Terrible. 11 out of 1003 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wayne William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel
Stayed 10 nights in Apr 2024

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Robin Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property genuine 5 star hotel, spotlessly clean
Stayed 9 nights in Apr 2024

10/10 Excellent

Stefan Kanto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

RENE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and area; only issue is the very, very noisy nightclub adjacent to the hotel going till the very early morning hours when open.
Stayed 7 nights in Apr 2024

10/10 Excellent

Rummy Yong

Stayed 4 nights in Apr 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a huge hotel. Clean and well maintained. The servi e at the pool bars is a bit hit and miss.
Stayed 5 nights in Mar 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, relaxed atmosphere, awesome swimming options but there was very limited gluten free options for food. Half board is just a buffet for both breakfast and dinner.
Stayed 7 nights in Mar 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Having stayed at this hotel prior to Covid, I must commend the staff management and facilities. This is an excellent hotel.
Stayed 7 nights in Mar 2024

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the buffet was above expectations…
Stayed 4 nights in Mar 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A big hotel but in significant grounds so it never felt too busy. Food was good but perhaps not 5 star standard but we ate out mostly do it did not bother us. Pool facilities were excellent. Lovely position on the promenade which enabled walks in both directions. Would certainly go back.
Stayed 10 nights in Feb 2024
Response from Public Relations Department on 7 Mar 2024
Dear Scott,We are glad that you enjoyed your stay with your family at the Lopesan Costa Meloneras Resort, Spa & Casino and we would be delighted if you would visit us again in the near future.Best regards,

10/10 Excellent

Sherene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Public Relations Department on 7 Mar 2024
Dear Sherene,Thank you very much for your detailed and interesting review and for sharing your opinion with other travelers.We want to especially thank our facilties.We understand that not everything has been as expected, but we hope that in general you have enjoyed your stay with us.We are also sorry for any maintenance work that has bothered you, which sadly needs to be done.We hope that in general you have enjoyed your holidays and that you will visit us again very soon.Kind regards,

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty. Very well organised. Would definitely come back. Travelled with husband and ten and eight year old daughters.
Stayed 5 nights in Feb 2024
Response from Public Relations on 24 Feb 2024
Dear Mrs LeselyThousands of visitors stay with us each year, but we still feel as happy as the first day when a client lets us know that their time in the hotel was satisfactory. We would like to thank you for the trust that you placed in us. We hope that there are still some corners of Gran Canaria for you to discover and that you do so together with us again. With kind regardsPublic Relations

10/10 Excellent

Andrew, Doncaster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very well organised with excellent service and accommodation. I wasn’t sure at first due to the size of the property but the choices of areas and pools are outstanding, no problem finding a nice place to relax. The service around the hotel is excellent with plenty of choices for lunch. The breakfast buffet is also excellent and although some reviews complain about queuing, I never found it an issue. Varied entertainment at night was good. The hotel is in a good area with lots of designer shops and restaurants and good walking promenades.
Stayed 7 nights in Jan 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 5 nights in Jan 2024

10/10 Excellent

michelle

Stayed 7 nights in Jan 2024

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately we were only in the hotel for13 hourd, but what we saw was stunning. Very much a 5 star hotel. I wish we could have stayed longer, but due to a medical emergency with my daughter, we couldn't.
Stayed 1 night in Jan 2024
Response from The Public Relations department on 27 Jan 2024
Dear lawrenceWe greatly appreciate the time you spent to review your recent experience in our hotel, at Lopesan we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.We hope that in the future you will give us a new opportunity and have the pleasure of welcoming you again.Best regards,

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
It’s OK but I wouldn’t stay again
This is a huge hotel with 1100 rooms and tbh a bit lacking in soul and atmosphere. This is reflected in most of the staff. They are fairly polite but not particularly friendly. They don’t engage with visitors, a bit unusual in Gran Canaria. The accommodation is very good. However there are no entertainment channels for English language speakers. Conversely you are well served if you are Spanish, German or Italian. I accidentally booked half board. The buffet area for such customers is vast. There is no explanation of how it works when you are seated at your table. The food is average but there is a good wine selection. Self service is very busy. Breakfast was better. There are some good restaurants on site. Bar prices are good value for this sort of hotel. I wouldn’t stay here again. It’s just too big and the service is rather surly on the whole. The friendly people stand out. I should say I have had better experiences at other Lopesan hotels.
Stayed 1 night in Jan 2024
Response from public relations on 27 Jan 2024
Dear DavidFirst of all we would like to thank you very much for having chosen the Lopesan Costa Meloneras for your recent stay in the south of Gran Canaria and also for your participation in our online questionnaire.The comments about our buffet will be passed to the department in charge. Thank you very much for all your nice comments and we hope to welcome you soon again in our hotel!Best regards,

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Lorraine

Stayed 10 nights in Dec 2023

6/10 Okay

Michael

Stayed 4 nights in Dec 2023

6/10 Okay

Mufazzal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is not a 5star hotel however it was clean and the grounds were very nice. Food was not to a good standard and our half board was only eligible for the buffet restaurant and not usable on the other restaurants on the site. Expedia and the hotel should make this clear at the booking listing as we would not have opted for HB and instead gone for B&B only. Buffet was overcrowded and food quality was ok - nothing special but expected when it was feeding a large number of people. Fruit was the high light. The other issue is that at night they had music on till 11ish and if you come here to relax you will hear the music in your room. They are not well insulated. Other than the food and noise the actual hotel has excellent grounds with lovely rooms palm tree lined pools with plenty of sun beds and space to not feel overcrowded. The lobby is nice and its location on the promanade is excellent. Go here if you can book just B&B and bring good ear plugs.
Response from Best regards, The Public Relations department on 10 Jan 2024
Dear MufazzalWe greatly appreciate the time you spent to review your recent experience in our hotel, at Lopesan we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.We hope that in the future you will give us a new opportunity and have the pleasure of welcoming you again.

8/10 Good

Anita

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Whilst the room itself was just ordinary, the gardens/the pools were fabulous and well maintained.
Stayed 5 nights in Dec 2023
Response from Best regards, The Public Relations department on 10 Jan 2024
Dear GabrielaWe greatly appreciate the time you spent to review your recent experience in our hotel, at Lopesan we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.We hope that in the future you will give us a new opportunity and have the pleasure of welcoming you again.

2/10 Terrible

Tania

Travelled with family
Disliked: Cleanliness, staff & service, amenities
It started with very bad treatment and mistakes on our booking, nonchalant staffviod the check-in and without a knowledgeable manager on site when we checked in on a Sunday. The treatment did not match a 5 star hotel and neither did the service. The rooms were not clean and the beds were not comfortable. We stayed in a suite with a view for a price of about 1500 Euro/night, so there was not even a fruit basket on arrival and no personal welcome or anything special for the children. The only thing in the hotel that was worth a vacation was the pool area. Not a place I recommend and not worth the price.
Stayed 6 nights in Oct 2023

6/10 Okay

Katharine Frances

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pools are lovely and the surrounding gardens. Well situated in the resort. Clean and well maintained. Service is poor - found many of the staff borderline rude and unhelpful - lots of eye rolling! Rooms are bland/corporate. No sunbeds available around the pool - they do nothing to prevent people reserving beds from early morning. Breakfast was OK, dinner we skipped after trying twice. Queues in the restaurant were unruly at times! All in all, far from a 5 star experience for me.
Stayed 7 nights in Sep 2023

10/10 Excellent

Winta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Winta

Stayed 4 nights in Sep 2023

8/10 Good

Maureen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is beautiful. A very welcoming reception which incidentally smelt lovely. A welcome drink was provided and the cases were put in our room and we weren't obliged to tip like in the US. The pool is breathtakingly beautiful and is the largest I have ever been in. Plenty big enough for the guests with an additional lagoon pool. The staff were really helpful when I had a problem with my outgoing shuttle. My only criticism would be the layout of the buffet - very congested and the food was OK but nothing outstanding.
Stayed 7 nights in Aug 2023
Response from The Public Relations Deparment on 7 Sept 2023
Dear Mr. Maureen,At Lopesan Hotel Group we know that the holidays are some of the most important times of the year and that is why it brightens our day to read opinions as positive as yours. We would especially like to thank you for the comments you made concerning our staff. We are sure that they will be very satisfied to hear that there are guests who appreciate their work. If you decide to visit Gran Canaria again, we hope that you choose to stay with us again. With kind regards,The Public Relations Deparment

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and staff really helpful. Unfortunately we had to move room to noise however staff were brilliant at resolving all issues. Would give 5/5 however noise for us was a problem and I also couldn’t find out a lot of information about neighbouring things to do so felt confined to the hotel! It was beautiful though and the team were fantastic xxx
Stayed 6 nights in Jul 2023

10/10 Excellent

Jonathan David

Stayed 11 nights in Aug 2023

10/10 Excellent

Bernadette

Stayed 7 nights in Aug 2023

10/10 Excellent

Oxana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to relax and enjoy.
Stayed 13 nights in Aug 2023

10/10 Excellent

Saira

Stayed 5 nights in Jul 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is fantastic, facilities especially the OM Spa were superb and the swimming pools are huge and well presented. Only downside is the food in the buffet restaurant is a bit too salty.
Stayed 7 nights in Jul 2023

6/10 Okay

Elvan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Firstly I would like to make it clear the hotel is beautiful. Swimming pools are all amazing and clean. However unfortunately that is the only positive points for this hotel. I stayed with my partner and 8 month old baby. The staff are like robots. We arrived to check in and was handed a leaflet and that was all, we had to figure out everything ourselves. The bed was awful. Phone in the room was not working so the only way to contact the receptionist was by making the 8 minute walk. The food was average. Customer service is about a 5/10. The hotel is not very kid friendly. I would not stay here again due to the terrible staff and service we received. They definitely need to focus more on customer satisfaction. On the check out they did not even ask how we found the hotel. Simply said you’re all set to go thank you.
Stayed 5 nights in Jul 2023

10/10 Excellent

Davinder

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay in an incredible hotel with very attentive staff!
Stayed 5 nights in Jul 2023

10/10 Excellent

Claire Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Simon Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Lived up to allexpections Place is amazingly incredible we’ll be back We’ll Thank you lopasan We’ll
Stayed 5 nights in Jun 2023

10/10 Excellent

Spyros

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is located in lovely part of Gran Canaria, with nice sandy beach a very short walk away. Good variety of restaurants around, generally of good standard- some very good. Hotel entertainment is on every evening- but stops at 11pm- could have done with this being extended.
Stayed 7 nights in Jun 2023

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive but worth every penny. Magnificent hotel.
Stayed 14 nights in Jun 2023

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The resort itself felt very spacious, clean and safe. Great location to be able to walk out and explore the area a little.
Stayed 5 nights in May 2023
Response from Pubic Relations on 10 Jun 2023
Dear Mrs Sarah, Thank you for choosing us for your last visit to Gran Canaria. It gives us great satisfaction to know that you enjoyed your stay at the hotel. Thank you for sharing your experience with other holidaymakers and for your comments giving us ideas for our future. We hope that we will see you again at the hotel. Kind regards,Pubic Relations

10/10 Excellent

Oscar Jefferson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An amazing hotel complex with lovely pools and bars and everything luxurious, this is the loveliest place I've ever stayed!
Stayed 6 nights in May 2023
Response from Public Relations on 10 Jun 2023
Dear Mr. Jefferson, Thank you for choosing us for your last visit to Gran Canaria. It gives us great satisfaction to know that you enjoyed your stay at the hotel. Thank you for sharing your experience with other holidaymakers and for your comments giving us ideas for our future. We hope that we will see you again at the hotel. Kind regards,Public Relations

8/10 Good

Joel

Stayed 4 nights in May 2023

8/10 Good

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Good stay. Most staff average
Stayed 2 nights in May 2023
Response from The Public Relations Department. on 1 Jun 2023
Dear ,We would like to thank you for your detailed and very interesting review and, of course, for choosing Lopesan Costa Meloneras to spend your holidays with.We would also like to thank you for mentioning the good points and also the bad points, all this helps us to improve our services every day.We assure you that your comments have been transmitted to the corresponding departments. The comments of all our clients are of great importance to us since they allow us to detect where we can improve, which is our objective.We hope that in the future you will give us a new opportunity and have the pleasure of welcoming you again.Best regards,The Public Relations department

10/10 Excellent

Yuliyana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel. Everything is thought through. The internal design is amazing. The garden and pool area are great. Best pools I've ever seen. Friendly staff. Good food. You can have a great time in this hotel! I just missed latin dance and zumba classes, a bit more dancing activities to integrate would be good.
Stayed 7 nights in Apr 2023
Response from The Public Relations department on 1 Jun 2023
Dear guest ,We would like to thank you for your detailed and very interesting review and, of course, for choosing Lopesan Costa Meloneras to spend your holidays with.We would also like to thank you for mentioning the good points and also the bad points, all this helps us to improve our services every day.We assure you that your comments have been transmitted to the corresponding departments. The comments of all our clients are of great importance to us since they allow us to detect where we can improve, which is our objective.We hope that in the future you will give us a new opportunity and have the pleasure of welcoming you again.Best regards,The Public Relations department