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MUR Hotel Neptuno Gran Canaria - Adults Only

Star Rating
4 out of 5

Photo gallery

Featured image
Outdoor pool
Outdoor pool
Outdoor pool
Balcony

Guest reviews

4.2 out of 5 Very good
343 reviews
Guests rated this property 4.3/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Map

Avenida Alfeceres Provisionales, 29, Playa del Ingles, San Bartolome de Tirajana, Gran Canaria

Explore the area

Popular LocationYumbo Shopping Center3 min walk
Popular LocationKasbah Shopping Center8 min walk
Popular LocationCITA Shopping Center15 min walk
AirportLas Palmas (LPA-Gran Canaria)25 min drive

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  • Standard Double or Twin Room

    Photos of Standard Double or Twin Room

    4.5/5 guest room rating

    Room amenities

    • 247 sq ft
    • Sleeps 2
    • 2 Single Beds
    More detailsStandard Double or Twin Room

  • Double Room Single Use

    Photos of Double Room Single Use

    4.3/5 guest room rating

    Room amenities

    • 247 sq ft
    • Sleeps 1
    • 1 Single Bed
    More detailsDouble Room Single Use

About this area

Playa del Ingles

Located in San Bartolome de Tirajana, MUR Hotel Neptuno Gran Canaria - Adults Only is near the beach. Maspalomas Lighthouse is a notable landmark, and the area's natural beauty can be seen at Maspalomas Dunes and English Beach. Aqualand Maspalomas and Lago Taurito Water Park are also worth visiting. Scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby.
Visit our Playa del Ingles travel guide
Map
View in a map
Popular Location

What's nearby

  • Yumbo Shopping Center - 3 min walk
  • Kasbah Shopping Center - 8 min walk
  • Paseo Costa Canaria - 13 min walk
  • English Beach - 14 min walk
  • CITA Shopping Center - 15 min walk

Getting around

  • AirportLas Palmas (LPA-Gran Canaria) - 25 min drive

Restaurants

  • Restaurante — 1 min walk
  • La Sirena — 1 min walk
  • Restaurante El Duke - 4 min walk
  • Restaurante Reno - 4 min walk
  • Greek Village - 5 min walk

About this property

MUR Hotel Neptuno Gran Canaria - Adults Only

4-star spa hotel, walk to Yumbo Shopping Center
Along with 2 restaurants, this hotel has an outdoor pool and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a sauna are on-site. All 171 rooms provide conveniences such as sitting areas and coffee makers, plus free WiFi and balconies. Guests will also find flat-screen TVs, minibars and room service (during limited hours).
MUR Hotel Neptuno Gran Canaria - Adults Only offers 171 forms of air-conditioned accommodation with minibars and coffee/tea makers. Rooms open to balconies. This accommodation offers separate sitting areas and includes desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit, bidets and hairdryers. This San Bartolome de Tirajana hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

All-inclusive details

All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Measures to reduce infection (Spain)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Limited parking spaces
  • Return airport shuttle (surcharge)

Food and drink

  • 2 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • Arcade/games room
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Dry-cleaning service
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • German
  • Spanish

Business services

  • 1 meeting room

Outdoors

  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Linens

Bathroom

  • Bidet
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • TV/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board (on request)
  • Safe (surcharge)
  • Separate sitting area

Policies

Check-in

Check-in between 2 PM and 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 18 and younger are not allowed at this property; all guests older than 18 are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • In-room safe fee: EUR 2 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Pool access available from 10 AM to 6 PM
Children 18 years old and younger are not permitted at this property
No pets and no service animals are allowed at this property

Property is also known as

Mur Neptuno Gran Canaria
Hotel Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Gran Canaria
Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Hotel Gran Canaria
Hotel Neptuno Gran Canaria Adults San Bartolome de Tirajana
Hotel Neptuno Gran Canaria Adults
Neptuno Gran Canaria Adults San Bartolome de Tirajana
Neptuno Gran Canaria Adults
MUR Hotel Neptuno Gran Canaria - Adults Only Hotel

Frequently asked questions

Can I cancel my reservation for free at MUR Hotel Neptuno Gran Canaria - Adults Only and receive a full refund?
Yes, MUR Hotel Neptuno Gran Canaria - Adults Only offers free cancellation on select room rates, because flexibility matters! Please refer to MUR Hotel Neptuno Gran Canaria - Adults Only cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at MUR Hotel Neptuno Gran Canaria - Adults Only?
As of 19 Sep 2020, prices found for a 1-night stay for 2 adults at MUR Hotel Neptuno Gran Canaria - Adults Only on 25 Sep 2020 start from £126, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does MUR Hotel Neptuno Gran Canaria - Adults Only have a pool?
Yes, this property has an outdoor pool. Pool access is from 10 AM to 6 PM.
Is MUR Hotel Neptuno Gran Canaria - Adults Only pet-friendly?
No, pets are not allowed at this property.
How much is parking at MUR Hotel Neptuno Gran Canaria - Adults Only?
Self-parking is free at this property.
What time is check-in at MUR Hotel Neptuno Gran Canaria - Adults Only?
Check-in is from 2 PM to 11:30 PM.
What time is check-out at MUR Hotel Neptuno Gran Canaria - Adults Only?
Checkout is at noon.
Does MUR Hotel Neptuno Gran Canaria - Adults Only provide a shuttle to the airport?
Yes, there's an airport shuttle.
Are there all-inclusive benefits at MUR Hotel Neptuno Gran Canaria - Adults Only?
Some rate plans available at this hotel are all-inclusive.
Where is MUR Hotel Neptuno Gran Canaria - Adults Only located?
Situated near the beach, this spa hotel is within a 15-minute walk of Yumbo Shopping Center and English Beach. Maspalomas Dunes and Maspalomas Golf Course are also within 2 miles (3 km).
4.2
Very good
343 reviews
5 - Excellent
145
4 - Good
151
3 - Okay
30
2 - Poor
10
1 - Terrible
7

4.3/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

3/5 Okay

Happy face iconLiked: Cleanliness
Stayed 2 nights in Mar 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019

4/5 Good

Business traveller, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay late check in reception staff were very helpful
Stayed 1 night in Dec 2019

3/5 Okay

Travelled with group
Happy face iconLiked: Staff & service
Sad face IconDisliked: Amenities, property conditions & facilities
Location is great and is yet very quiet if your room not too close to the bar which I was, but my friend room was too close to the bar and it was bit noisy.
Stayed 5 nights in Sep 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was excellent. Good food and friendly
Stayed 10 nights in Aug 2019

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