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MUR Hotel Neptuno Gran Canaria - Adults Only

4.0 star property
Adults-only hotel with 2 restaurants and 24-hour fitness centre

Choose dates to view prices

Photo gallery for MUR Hotel Neptuno Gran Canaria - Adults Only

Outdoor pool
1 bedroom, minibar, in-room safe, desk
2 restaurants, lunch served, international cuisine
Reception
Poolside bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Room service
  • Gym
  • Parking included
The current price is £117
includes taxes & fees
19 Jun - 20 Jun

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room Single Use, Balcony

1 bedroom, minibar, in-room safe, desk

Double Room Single Use, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Bidet
Shower/bath combination
  • 247 sq ft
  • Resort view
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room Single Use, Balcony, Pool View

1 bedroom, minibar, in-room safe, desk

Double Room Single Use, Balcony, Pool View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Bidet
Shower/bath combination
  • Sleeps 1
  • 2 Single Beds

View all photos for Standard Double or Twin Room, Balcony, Pool View

1 bedroom, minibar, in-room safe, desk

Standard Double or Twin Room, Balcony, Pool View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Bidet
Shower/bath combination
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Standard Double or Twin Room, Balcony

1 bedroom, minibar, in-room safe, desk

Standard Double or Twin Room, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Bidet
Shower/bath combination
  • 247 sq ft
  • Resort view
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

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About the area

Map
Avenida Alfeceres Provisionales, 29, Playa del Ingles, San Bartolomé de Tirajana, Gran Canaria, 35100

What's nearby

  • Yumbo Shopping Center - 1 min walk - 0.0 miles
  • English Beach - 13 min walk - 0.7 miles
  • Maspalomas Dunes - 3 min drive - 1.0 mile
  • San Agustin Beach - 7 min drive - 2.6 miles
  • Maspalomas Lighthouse - 8 min drive - 3.5 miles

Getting around

  • Las Palmas (LPA-Gran Canaria) - 28 min drive

Restaurants

  • ‪Restaurante Pizzeria Centrum - ‬2 min walk
  • ‪Tom's Cruising Bar - ‬4 min walk
  • ‪Ricky's Cabaret Bar - ‬4 min walk
  • ‪Ritz - ‬3 min walk
  • ‪Café de Paris - ‬3 min walk

About this property

MUR Hotel Neptuno Gran Canaria - Adults Only

Upscale eco-certified hotel near Yumbo Shopping Center
Consider a stay at MUR Hotel Neptuno Gran Canaria - Adults Only and take advantage of a poolside bar, a terrace and shopping on-site. For some rest and relaxation, visit the sauna or steam room, and indulge in a facial, Ayurvedic treatments or aromatherapy. Enjoy international cuisine and more at the two on-site restaurants. In addition to a garden and an arcade/games room, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self-parking
  • A round-trip airport shuttle (surcharge), an electric car charging station and a water dispenser
  • A lift, a banquet hall and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All 171 rooms have comforts such as laptop-compatible safes and air conditioning, as well as thoughtful touches such as free WiFi and separate sitting areas.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and shower/bath combinations
  • Balconies, separate sitting areas and electric kettles

All-inclusive details

All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • La Sirena
  • Restaurante
  • Sotavento

Things to do

  • 24-hour gym
  • Arcade/game room
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • In-room safe fee: EUR 2 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Pool access available from 10 AM to 6 PM
Children 18 years old and younger are not permitted at this adults-only property

Property is also known as

Hotel Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Gran Canaria
Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Hotel Gran Canaria
Hotel Neptuno Gran Canaria Adults San Bartolome de Tirajana
Hotel Neptuno Gran Canaria Adults
Neptuno Gran Canaria Adults San Bartolome de Tirajana
Neptuno Gran Canaria Adults
Mur Neptuno Gran Canaria
MUR Hotel Neptuno Gran Canaria Adults Only
MUR Hotel Neptuno Gran Canaria - Adults Only Hotel

Frequently asked questions

Does MUR Hotel Neptuno Gran Canaria - Adults Only have a pool?

Yes, this property has an outdoor pool. Pool access is from 10 AM to 6 PM.

How much does it cost to stay at MUR Hotel Neptuno Gran Canaria - Adults Only?

As of 17 Jun 2025, prices found for a 1-night stay for 2 adults at MUR Hotel Neptuno Gran Canaria - Adults Only on 19 Jun 2025 start from £117.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is MUR Hotel Neptuno Gran Canaria - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at MUR Hotel Neptuno Gran Canaria - Adults Only?

Self-parking is free at this property.

What time is check-in at MUR Hotel Neptuno Gran Canaria - Adults Only?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM.

What time is check-out at MUR Hotel Neptuno Gran Canaria - Adults Only?

Checkout is at noon.

Does MUR Hotel Neptuno Gran Canaria - Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at MUR Hotel Neptuno Gran Canaria - Adults Only?

Some rate plans available at this hotel are all-inclusive.

Where is MUR Hotel Neptuno Gran Canaria - Adults Only located?

Located in Playa del Ingles, this eco-certified hotel is steps from Yumbo Shopping Center and 1.3 mi (2.1 km) from Maspalomas Dunes. Kasbah Shopping Center and El Salvador Ecumenical Temple are also within 15 minutes.

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MUR Hotel Neptuno Gran Canaria - Adults Only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 226 out of 518 reviews
Rating 8 - Good. 213 out of 518 reviews
Rating 6 - Okay. 51 out of 518 reviews
Rating 4 - Poor. 18 out of 518 reviews
Rating 2 - Terrible. 10 out of 518 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, very clean and comfortable. Close to many outlets and easy to get a taxi from. Staff were really good. Drinks were very cheap. Really good deal for hotel.
Stayed 3 nights in May 2025

8/10 Good

jéremie

Liked: Cleanliness, staff & service
Overall good
Stayed 3 nights in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Food was excellent. Very clean and comfortable rooms.
Stayed 6 nights in Feb 2025

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a lot of small nice touches, free sangria at the poolside midday, dry rack pullet cords on the balcony for drying your towels and bathies, excellent value for money for anything that wasn't included in all inclusive/half board deal, would definitely come back here for long weekend again. Staff were also really friendly and provided good service.
Stayed 3 nights in Jan 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff throughout the stay were excellent and very friendly Enjoyed it immensely
Stayed 7 nights in Sep 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another fantastic stay at Neptuno. It’s my hotel of choice when staying at Playa. The pool area is fantastic with a bar, sauna and steam room. The staff are friendly and will go out of their way to help you. I always was greeted with a smile, the food is delicious. I like the grill and the grill by the pool in the bar area. The room has all the facilities you will need. My only concerns were the water in the pool being murky and people dragging a chair across the floor at all times in the room above me. Other than that I had a lovely time and will be coming back. The hotel also backs onto the Yumbo.
Stayed 6 nights in Apr 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super accommodating, friendly staff! Lots of regulars. Best holiday atmosphere. Absolutely recommended! ☀️👍🌈
Stayed 14 nights in Dec 2024

8/10 Good

Roy

Liked: Cleanliness, staff & service, room comfort

Hit and miss.

The breakfast lacked vegan items. The rooms were tired. The self check in did not work. The staff were kind and professional. The coffee was good and the soundproofing from the Yumbo was excellent.
Stayed 2 nights in Oct 2024

10/10 Excellent

Benjamin Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and food were brilliant. Area around the pool is limited but we always found sunbeds.
Stayed 7 nights in Sep 2024

10/10 Excellent

Stig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Very good place. I will be back one day.
Stayed 10 nights in Jul 2024

10/10 Excellent

Ruben Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, great food and very friendly staff.
Stayed 14 nights in Mar 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal was very good, helpful. Very nice place, ideal location.
Stayed 7 nights in May 2024

10/10 Excellent

michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and friendly, the breakfast and dinner really good , plenty sun lounges and umbrellas , right next to yumbo centre
Stayed 3 nights in Mar 2024

8/10 Good

Rogier

Liked: Cleanliness, staff & service, property conditions & facilities
The service and food are very good of the hotel
Stayed 8 nights in Jul 2023

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly staff , kept very clean , and good breakfast/ dinning times
Stayed 7 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel Stayed on the all inclusive package and great food and drinks. really close up the Yumbo and good bus links to travel around Room was really nice with a pool view.
Stayed 6 nights in Mar 2024

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and helpful staff, a clean and comfortable room. Very good quality food.
Stayed 5 nights in May 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel

Lovely hotel and excellent value
Stayed 8 nights in Jan 2023

10/10 Excellent

K W

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at the Neptuno a few times now and always enjoyed it. Friendly staff, good food, comfortable rooms, relaxed atmosphere. Right next to the Yumbo centre if you're there for the nightlife
Stayed 7 nights in Oct 2023

8/10 Good

Felix

Liked: Cleanliness, staff & service, room comfort
Great hotel, friendly staff, location is prime, clean rooms and good breakfast buffet. Overall super happy with my stay. The hotel itself sports a little outdated interior design, but aside from that everything is great.
Stayed 12 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another Good Neptuno Holiday

Nice comfortable 4* hotel that does everything well and at a fair price.
Stayed 7 nights in Nov 2022

10/10 Excellent

dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

By all means stay here!

Great location, service, food, professionalism, location. Well done.
Stayed 13 nights in Feb 2024

8/10 Good

Jurgen Lie-

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff at this hotel are very friendly and helpful. From the frontdesk to the restaurant and pool, very lovely warm people. The rooms are outdated and there aren’t any amenities in the bathrooms, you only get towels. When staying here make sure you book a room with pool view or you will be looking at other building sides.
Stayed 7 nights in Jul 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You won't be disappointed

The place is top quality, I have been many times. And will be back again. The food is excellent and varied. And the hotel is located perfectly in the resort.
Stayed 12 nights in Dec 2022