Title: MUR Hotel Neptuno Gran Canaria - Adults Only Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=2305694&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # MUR Hotel Neptuno Gran Canaria - Adults Only Adults-only retreat in Playa del Ingles where travelers can lounge poolside, enjoy spa treatments, and experience true relaxation ## Photo gallery for MUR Hotel Neptuno Gran Canaria - Adults Only ![2 restaurants, lunch served, international cuisine - MUR Hotel Neptuno Gran Canaria - Adults Only (San Bartolomé de Tirajana)](https://images.trvl-media.com/lodging/3000000/2310000/2305700/2305694/d722c2fe.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby sitting area - MUR Hotel Neptuno Gran Canaria - Adults Only (San Bartolomé de Tirajana)](https://images.trvl-media.com/lodging/3000000/2310000/2305700/2305694/76ea95b3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 restaurants, lunch served, international cuisine - MUR Hotel Neptuno Gran Canaria - Adults Only (San Bartolomé de Tirajana)](https://images.trvl-media.com/lodging/3000000/2310000/2305700/2305694/b0f8834e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - MUR Hotel Neptuno Gran Canaria - Adults Only (San Bartolomé de Tirajana)](https://images.trvl-media.com/lodging/3000000/2310000/2305700/2305694/fc5a3ab6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance - MUR Hotel Neptuno Gran Canaria - Adults Only (San Bartolomé de Tirajana)](https://images.trvl-media.com/lodging/3000000/2310000/2305700/2305694/c3aa241f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies MUR Hotel Neptuno Gran Canaria offers adults a peaceful getaway with two international cuisine restaurants, a poolside bar, free WiFi, on-site shops, and massage services, enhancing their stay in this tranquil Playa del Ingles destination. ## Reviews 8.6 Excellent ## Popular amenities - Parking included - Free Wi-Fi - Restaurant - Air-conditioning ## Room options ### Check availability for these dates Tonight [Jan 7 - Jan 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=2305694&PinnedHotelID=2305694&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=2305694&PinnedHotelID=2305694&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 8 - Jan 9](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=2305694&PinnedHotelID=2305694&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=2305694&PinnedHotelID=2305694&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=2305694&PinnedHotelID=2305694&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=2305694&PinnedHotelID=2305694&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=2305694&PinnedHotelID=2305694&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=2305694&PinnedHotelID=2305694&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Double Room Single Use, Balcony ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/3000000/2310000/2305700/2305694/eff339ad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Single Use, Balcony 8.2 Very good 20 reviews ### Highlights Balcony Separate sitting area Soundproofed Air conditioning Flat-screen TV Bidet Hairdryer Shower/bath combination - 247 sq ft - Resort view - Sleeps 1 - 1 Single Bed ### View all photos for Standard Double or Twin Room, Balcony ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/3000000/2310000/2305700/2305694/eff339ad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double or Twin Room, Balcony 8.0 Very good 19 reviews ### Highlights Balcony Separate sitting area Soundproofed Air conditioning Flat-screen TV Bidet Hairdryer Shower/bath combination - 247 sq ft - Resort view - Sleeps 2 - 2 Single Beds OR 1 Double Bed ### View all photos for Standard Double or Twin Room, Balcony, Pool View ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/3000000/2310000/2305700/2305694/5810f8cd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double or Twin Room, Balcony, Pool View 8.0 Very good 2 reviews ### Highlights Balcony Separate sitting area Soundproofed Air conditioning Flat-screen TV Bidet Hairdryer Shower/bath combination - Sleeps 2 - 2 Single Beds OR 1 Double Bed ### View all photos for Double Room Single Use, Balcony, Pool View ![Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/3000000/2310000/2305700/2305694/5810f8cd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Single Use, Balcony, Pool View 10.0 Exceptional 5 reviews ### Highlights Balcony Separate sitting area Soundproofed Air conditioning Flat-screen TV Bidet Hairdryer Shower/bath combination - Sleeps 1 - 2 Single Beds ## You may also like Ad ![2 outdoor pools, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/920000/917600/917505/3a4cb9b9_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Abora Buenaventura by Lopesan Hotels Playa del Ingles - Pool - All-inclusive - Kids’ pool - Free Wi-Fi 8.0 Very good 618 reviews £142 includes taxes & fees 8 Jan - 9 Jan [](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Abora-Buenaventura-By-Lopesan-Hotels.h917505.Hotel-Information?chkin=2026-1-8&chkout=2026-1-9&rm1=a2®ionId=182386&destination=San Bartolomé de Tirajana&destType=MARKET&latLong=27.924946,-15.573029&searchId=17302b97-8c82-47ac-9f5f-f3d6db21a6e5&top_cur=GBP) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1110000/1102800/1102727/43331d7d_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Lopesan Villa del Conde Resort & Thalasso Maspalomas - Pool - Spa - Kids’ pool - Parking included 9.2 Wonderful 1,001 reviews £258 includes taxes & fees 8 Jan - 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Adults Only Playa del Ingles - Pool - All-inclusive - Free Wi-Fi - Restaurant 9.2 Wonderful 128 reviews £243 includes taxes & fees 11 Jan - 12 Jan [](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Barcelo-Margaritas-Royal-Level.h71038886.Hotel-Information?chkin=2026-1-11&chkout=2026-1-12&rm1=a2®ionId=182386&destination=San Bartolomé de Tirajana&destType=MARKET&latLong=27.924946,-15.573029&searchId=17302b97-8c82-47ac-9f5f-f3d6db21a6e5&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSan-Bartolome-De-Tirajana-Hotels-MUR-Hotel-Neptuno-Gran-Canaria-Adults-Only.h2305694.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSan-Bartolome-De-Tirajana-Hotels-MUR-Hotel-Neptuno-Gran-Canaria-Adults-Only.h2305694.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C27.75954%2C-15.57634&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=7fybINrr1JehIXEWPEUmxhK07P0=) Avenida Alfeceres Provisionales, 29, Playa del Ingles, San Bartolomé de Tirajana, Gran Canaria, 35100 #### What's nearby - Yumbo Shopping Center \- 1 min walk \- 0.1 miles - Kasbah Shopping Center \- 8 min walk \- 0.5 miles - CITA Shopping Center \- 10 min walk \- 0.6 miles - English Beach \- 13 min walk \- 0.7 miles - Maspalomas Dunes \- 4 min drive \- 1.0 mile #### Getting around - Las Palmas (LPA-Gran Canaria) - 28 min drive #### Restaurants - ‪Tropicana - ‬3 min walk - ‪Café de Paris - ‬3 min walk - ‪Nuevo Rokoko - ‬1 min walk - ‪Maná 264 - ‬2 min walk - ‪Restaurante Centrum - ‬3 min walk ## About this property ### MUR Hotel Neptuno Gran Canaria - Adults Only Upscale hotel near Yumbo Shopping Center Consider a stay at MUR Hotel Neptuno Gran Canaria - Adults Only and take advantage of a poolside bar, a terrace and shopping on-site. For some rest and relaxation, visit the sauna or steam room, and indulge in a manicure/pedicure, a body treatment or aromatherapy. Enjoy international cuisine and more at the two on-site restaurants. In addition to a garden and an arcade/games room, guests can connect to free in-room WiFi. You'll also enjoy perks such as: - An outdoor pool - Free self-parking - A round-trip airport shuttle (surcharge), an electric car charging station and a 24-hour front desk - Luggage storage, free newspapers and a water dispenser - Guest reviews speak highly of the helpful staff Room features All 166 rooms have comforts such as laptop-compatible safes and air conditioning, as well as thoughtful touches such as free WiFi and separate sitting areas. Extra conveniences in all rooms include: - Bathrooms with bidets and shower/bath combinations - Balconies, separate sitting areas and electric kettles ### All-inclusive details All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ## Similar properties ![Daily buffet breakfast (EUR 11 per person)](https://images.trvl-media.com/lodging/2000000/1320000/1311600/1311583/4290250a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gold By Marina - Adults Only Playa del Ingles - Pool - Hot tub - Parking included - Free Wi-Fi 9.2 Wonderful 573 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=1311583&PinnedHotelID=1311583&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/2000000/1960000/1956500/1956424/93d0d043.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Servatur Don Miguel - Adults Only Playa del Ingles - Pool - Hot tub - Free Wi-Fi - Restaurant 8.6 Excellent 1,001 reviews £79 includes taxes & fees 8 Jan - 9 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=1956424&PinnedHotelID=1956424&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/2000000/1110000/1102800/1102728/f35b6c0c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Corallium Dunamar by Lopesan Hotels - 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La Sirena - Sotavento ### Things to do - 24-hour gym - Arcade/game room - Library - Outdoor pool - Sauna - Shopping - Steam room ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Meeting room ### Outdoors - Garden - Terrace ### Spa - Aromatherapy - Ayurvedic treatments - Facials - Manicures/pedicures - Massage - Treatment room ### Accessibility - Lift ### More - 1 building - 5 floors - Banquet hall - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas - Double-glazed windows - Eco-friendly cleaning products used - Local artist showcase - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bidet - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Coffee/tea maker - Electric kettle - Limited room service - Minibar ### More - Air conditioning - Desk - Iron/ironing board on request - Laptop-compatible safe - Safe - Separate sitting area - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:30 PM Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - In-room safe fee: EUR 2 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation Pool access available from 10 AM to 6 PM Children 18 years old and younger are not permitted at this adults-only property ### Property is also known as Hotel Neptuno Gran Canaria San Bartolome de Tirajana Neptuno Gran Canaria Neptuno Gran Canaria San Bartolome de Tirajana Neptuno Hotel Gran Canaria Hotel Neptuno Gran Canaria Adults San Bartolome de Tirajana Hotel Neptuno Gran Canaria Adults Neptuno Gran Canaria Adults San Bartolome de Tirajana Neptuno Gran Canaria Adults Mur Neptuno Gran Canaria MUR Hotel Neptuno Gran Canaria Adults Only MUR Hotel Neptuno Gran Canaria - Adults Only Hotel ## Frequently asked questions ### Does MUR Hotel Neptuno Gran Canaria - Adults Only have a pool? ### Is MUR Hotel Neptuno Gran Canaria - Adults Only pet-friendly? ### How much is parking at MUR Hotel Neptuno Gran Canaria - Adults Only? ### What time is check-in at MUR Hotel Neptuno Gran Canaria - Adults Only? ### What time is check-out at MUR Hotel Neptuno Gran Canaria - Adults Only? ### Does MUR Hotel Neptuno Gran Canaria - Adults Only provide a shuttle to the airport? ### Are there all-inclusive benefits at MUR Hotel Neptuno Gran Canaria - Adults Only? ### Where is MUR Hotel Neptuno Gran Canaria - Adults Only located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## MUR Hotel Neptuno Gran Canaria - Adults Only Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.4 Location ### 9.0 Staff & service ### 8.4 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 236 8 - Good 216 6 - Okay 52 4 - Poor 18 2 - Terrible 10 ## Reviews ### 8/10 Good #### Alan 27 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice stay Wonderful staff and nice location for exploring the town. ##### Alan Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Daniel 20 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property was great, very clean and comfortable. Close to many outlets and easy to get a taxi from. Staff were really good. Drinks were very cheap. Really good deal for hotel. ##### Daniel Stayed 3 nights in May 2025 ### 10/10 Excellent #### Michael 27 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Friendly and helpful staff. Food was excellent. Very clean and comfortable rooms. ##### Michael Stayed 6 nights in Feb 2025 ### 8/10 Good #### Patrick 22 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Impeccable service & spotless rooms! 4/5 would stay again. Good blend of comfort. ##### Patrick Stayed 7 nights in Apr 2025 ### 10/10 Excellent #### Kenneth 19 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All the staff throughout the stay were excellent and very friendly Enjoyed it immensely ##### Kenneth Stayed 7 nights in Sep 2024 ### 10/10 Excellent #### Brian 5 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Literally across the street from Yumbo shopping center. Property in excellent condition. Not cheap, but in a great location and in great condition. ##### Brian Stayed 5 nights in May 2025 ### 8/10 Good #### Maxime 1 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel, amazing location Breakfast very good Slight disappointment: the bathtub in the bathroom was a bit rusty and could see the work has been done to repair a hole in the bathtub but has not been done properly Mattress on the bed was over soft which can cause back pain Really appreciated the robes and sleepers in the bedroom and the big balcony ##### Maxime Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Jesús 19 May 2024 Liked: Staff & service, amenities, property conditions & facilities Very friendly and kind staff and varied all inclusive options. Would stay again! ##### Jesús Stayed 5 nights in May 2024 ### 6/10 Okay #### Tomi 26 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff was very friendly and helpful. In the evenings, the music from the nearby nightclubs could be clearly heard in the hotel room. ##### Tomi Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### michel 3 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were helpful and friendly, the breakfast and dinner really good , plenty sun lounges and umbrellas , right next to yumbo centre ##### michel Stayed 3 nights in Mar 2024 ### 8/10 Good #### ulf 19 Nov 2023 Liked: Cleanliness, staff & service very friendly and clean accommodation ##### ulf Stayed 6 nights in Nov 2023 ### 10/10 Excellent #### Robin 15 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The personal was very good, helpful. Very nice place, ideal location. ##### Robin Stayed 7 nights in May 2024 ### 10/10 Excellent #### Verified traveller 29 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel Great hotel Stayed on the all inclusive package and great food and drinks. really close up the Yumbo and good bus links to travel around Room was really nice with a pool view. ##### Verified traveller Stayed 6 nights in Mar 2024 ### 10/10 Excellent #### Stig 12 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great stay. Very good place. I will be back one day. ##### Stig Stayed 10 nights in Jul 2024 ### 10/10 Excellent #### Callum 3 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities They had a lot of small nice touches, free sangria at the poolside midday, dry rack pullet cords on the balcony for drying your towels and bathies, excellent value for money for anything that wasn't included in all inclusive/half board deal, would definitely come back here for long weekend again. Staff were also really friendly and provided good service. ##### Callum Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Benjamin Michael 13 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff and food were brilliant. Area around the pool is limited but we always found sunbeds. ##### Benjamin Michael Stayed 7 nights in Sep 2024 ### 10/10 Excellent #### Clive 10 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Pleasant and helpful staff, a clean and comfortable room. Very good quality food. ##### Clive Stayed 5 nights in May 2024 ### 10/10 Excellent #### Michael 17 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I've stayed at the Neptuno a few times now and always enjoyed it. Friendly staff, good food, comfortable rooms, relaxed atmosphere. Right next to the Yumbo centre if you're there for the nightlife ##### Michael Stayed 7 nights in Oct 2023 ### 8/10 Good #### Felix 18 Jan 2024 Liked: Cleanliness, staff & service, room comfort Great hotel, friendly staff, location is prime, clean rooms and good breakfast buffet. Overall super happy with my stay. The hotel itself sports a little outdated interior design, but aside from that everything is great. ##### Felix Stayed 12 nights in Jan 2024 ### 10/10 Excellent #### Phillip 22 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super accommodating, friendly staff! Lots of regulars. Best holiday atmosphere. Absolutely recommended! ☀️👍🌈 ##### Phillip Stayed 14 nights in Dec 2024 ### 10/10 Excellent #### David 27 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A very relaxing and chilled hotel despite being right next to the Yumbo centre. Friendly and helpful staff who always have a smile to greet you with. Pool area is well maintained and there are plenty of sun beds. Food options are excellent with lunch served on the terrace overlooking the pool as a bonus. All in all a very enjoyable stay. ##### David Stayed 6 nights in Aug 2024 ### 8/10 Good #### Stephen 25 Feb 2025 Liked: Cleanliness, staff & service, room comfort #### Excellent Service Although service was excellent and we had read the hotel had recently been refurbished, it did still appear dated in areas. We do think the 4\* rating is pushing it. ##### Stephen Stayed 6 nights in Feb 2025 ### 8/10 Good #### Jorge 30 Aug 2024 Liked: Cleanliness, staff & service, amenities The location of this hotel is what captured our interest. The staff are friendly and helpful when asking for help. The room was simple and clean, with easy access to Yumbo Center. Pool area was always busy during the day. Breakfast had a nice selection as well. ##### Jorge Stayed 15 nights in May 2024 ### 10/10 Excellent #### Sarah 11 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel Had a great few days staying here. Room was very clean and the bar/pool area have a nice atmosphere, and are surprisingly quite quiet considering the proximity to the Yumbo. Food was of good quality - personally I preferred the a la carte lunch at the pool bar to the buffet, although that was still good (especially the desserts!). I would definitely stay again in future. ![](https://a.travel-assets.com/ugc/hotel-reviews/69806B2E343461A8C809CE031D51A647F4C4764F1694441931451.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/96A5F5812143D15F08924C63866C8BFE435362A51694441919784.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/917D5C450D143153D2F999E76FE144276A8739151694441926923.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sarah Stayed 4 nights in Sep 2023 ### 10/10 Excellent #### Richard 2 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel Neptuno, Gran Canaria I am a regular visitor to Gran Canaria but this was my first stay at the Neptuno. Although I knew it had a good reputation I was a bit wary about potential noise from the neighbouring Yumbo Centre. It turned out to be a non-issue. I had a lovely stay. The room was simple but comfortable and very clean, the public areas are attractive and the facilities good, including a gym and wellness area. Staying on a half board basis I found the selection at dinner pretty good, augmented by the nightly selections fresh from the grill. The staff were utterly delightful. I will happily stay there again. ##### Richard Stayed 5 nights in Mar 2025 ## Expedia's Latest Trends ### Hotels > [Lopesan Villa del Conde Resort & Thalasso](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Lopesan-Villa-Del-Conde-Resort-Thalasso.h1102727.Hotel-Information) > > [Lopesan Costa Meloneras Resort & Spa ](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Lopesan-Costa-Meloneras-Resort.h695846.Hotel-Information) > > [Paradisus Gran Canaria – All Inclusive](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Paradisus-By-Melia-Gran-Canaria-All-Inclusive.h112368.Hotel-Information) > > [Vista Bonita Gay & Lesbian only Resort](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Vista-Bonita-LGTBI-Resort.h6013725.Hotel-Information) > > [Salobre Hotel Resort & Serenity](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Salobre-Hotel-Resort-Serenity.h1465684.Hotel-Information) > > [Hotel Faro, a Lopesan Collection Hotel - Adults Only](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Hotel-Faro.h1102731.Hotel-Information) > > [Kumara Serenoa by Lopesan Hotels](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Kumara-Serenoa-By-Lopesan-Hotels.h2774449.Hotel-Information) > > [Bungalows Maspalomas Oasis Club](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Bungalows-Maspalomas-Oasis-Club-All-Inclusive.h36303393.Hotel-Information) > > [Grupotel Playa Feliz](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Playa-Feliz.h20358619.Hotel-Information) > > [Caybeach Princess](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Caybeach-Princess.h22881061.Hotel-Information) > > [Gloria Palace San Agustin Thalasso & Hotel](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Gloria-Palace-San-Agustin-Thalasso-Hotel.h1468382.Hotel-Information) > > [Caybeach Meloneras](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Caybeach-Meloneras.h55372517.Hotel-Information) > > [Hotel Riu Palace Oasis](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Hotel-Riu-Palace-Oasis.h1956425.Hotel-Information) > > [Palm Oasis Maspalomas](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Palm-Oasis-Maspalomas.h7450668.Hotel-Information) > > [Club Maspalomas Suites & Spa - Adults Only](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Club-Maspalomas-Suites-Spa-Adults-Only.h1345119.Hotel-Information) > > [Hotel Riu Palace Meloneras](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Hotel-Riu-Palace-Meloneras.h4813243.Hotel-Information) > > [Hotel LIVVO Koala Garden](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-THe-Hotel-Koala-Garden.h18836640.Hotel-Information) > > [Maspalomas Resort by Dunas](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Maspalomas-Resort-By-Dunas.h2917223.Hotel-Information) > > [Lopesan Baobab Resort](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Lopesan-Baobab-Resort.h3025800.Hotel-Information) > > [Grupotel Orquidea](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-TUI-BLUE-Orquidea.h2806153.Hotel-Information) > > [Hotel Tabaiba Princess- All Inclusive](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Hotel-Tabaiba-Princess.h8151947.Hotel-Information) > > [H10 Playa Meloneras Horizons Collection](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-H10-Playa-Meloneras-Palace.h913007.Hotel-Information) > > [Abora Interclub Atlantic by Lopesan Hotels - All inclusive](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Abora-Interclub-Atlantic-By-Lopesan-Hotels.h1102890.Hotel-Information) > > [BlueBay Beach Club Aparthotel](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-BlueBay-Beach-Club.h1192650.Hotel-Information) > > [Hotel Riu Gran Canaria - All Inclusive](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Hotel-Riu-Gran-Canaria-All-Inclusive.h1956437.Hotel-Information) > > [Grupotel Las Pitas](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-TUI-BLUE-Las-Pitas.h32602854.Hotel-Information) > > [Bungalows Vistaflor](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Bungalows-Vistaflor.h11626723.Hotel-Information) > > [Hotel LIVVO Los Calderones - Adults Recommended](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Hotel-Los-Calderones-THe-Senses-Collection-Adults-Recommended.h24418219.Hotel-Information) > > [Bungalows Vista Oasis](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Bungalows-Vista-Oasis.h17921397.Hotel-Information) ---