MUR Hotel Neptuno Gran Canaria - Adults Only

Photo gallery for MUR Hotel Neptuno Gran Canaria - Adults Only

Featured image
Outdoor pool
Outdoor pool
Outdoor pool

Overview of MUR Hotel Neptuno Gran Canaria - Adults Only

MUR Hotel Neptuno Gran Canaria - Adults Only

4.0 star property

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
Avenida Alfeceres Provisionales, 29, Playa del Ingles, San Bartolome de Tirajana, Gran Canaria, 35100

Explore the area

  • Popular LocationYumbo Shopping Center3 min walk
  • Popular LocationEnglish Beach14 min walk
  • Popular LocationCITA Shopping Center15 min walk
  • AirportLas Palmas (LPA-Gran Canaria)23 min drive

Choose dates to view prices

About this area

Playa del Ingles

Located in San Bartolome de Tirajana, MUR Hotel Neptuno Gran Canaria - Adults Only is near the beach. Maspalomas Lighthouse is a notable landmark, and the area's natural beauty can be seen at Maspalomas Dunes and Puerto Rico Beach. Maspalomas Botanical Garden and Holiday World Maspalomas are also worth visiting. Scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby.

What's nearby

  • Yumbo Shopping Center - 3 min walk
  • Kasbah Shopping Center - 10 min walk
  • El Salvador Ecumenical Temple - 12 min walk
  • English Beach - 14 min walk
  • CITA Shopping Center - 15 min walk

Getting around

  • Las Palmas (LPA-Gran Canaria) - 23 min drive


  • Restaurante — 1 min walk
  • La Sirena — 1 min walk
  • Martel House - 2 min walk
  • L'italiano - 2 min walk
  • Restaurante Centrum - 2 min walk

About this property

MUR Hotel Neptuno Gran Canaria - Adults Only

4-star, adults-only hotel, walk to Yumbo Shopping Center
Along with 2 restaurants, this hotel has an outdoor pool and a 24-hour fitness centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. All 171 soundproofed rooms feature free WiFi and minibars. Guests can appreciate conveniences such as sitting areas and coffee makers, and other amenities include balconies and flat-screen TVs.
MUR Hotel Neptuno Gran Canaria - Adults Only offers 171 forms of air-conditioned accommodation with minibars and coffee/tea makers. Rooms open to balconies. This accommodation offers separate sitting areas and includes desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit, bidets and hairdryers. This San Bartolome de Tirajana hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

All-inclusive details

All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)


Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 8:00 AM–11:00 AM
  • 2 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • Arcade/games room
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room


  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • German
  • Spanish

Business services

  • A meeting room


  • Terrace


  • Aromatherapy
  • Ayurvedic treatments
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Treatment room


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking


  • Designated smoking areas

Room amenities


  • Air conditioning
  • Bed sheets


  • Bidet
  • Hairdryer
  • Shower/bath combination


  • TV/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony


  • Desk
  • Iron/ironing board (on request)
  • Safe (surcharge)
  • Separate sitting area
  • Soundproofing

Similar properties

See similar properties



Check-in from 3:00 PM - 11:30 PM
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • In-room safe fee: EUR 2 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Pool access available from 10 AM to 6 PM
Children 18 years old and younger are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Mur Neptuno Gran Canaria
Hotel Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Gran Canaria
Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Hotel Gran Canaria
Hotel Neptuno Gran Canaria Adults San Bartolome de Tirajana
Hotel Neptuno Gran Canaria Adults
Neptuno Gran Canaria Adults San Bartolome de Tirajana
Neptuno Gran Canaria Adults
MUR Hotel Neptuno Gran Canaria - Adults Only Hotel

Frequently asked questions

Overall score and ratings


Very good

Rating 5 - Excellent. 150 out of 351 reviews
5 - Excellent 43%
Rating 4 - Good. 153 out of 351 reviews
4 - Good 44%
Rating 3 - Okay. 30 out of 351 reviews
3 - Okay 9%
Rating 2 - Poor. 11 out of 351 reviews
2 - Poor 3%
Rating 1 - Terrible. 7 out of 351 reviews
1 - Terrible 2%




Staff & service




Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was located very well for access tonthe Yumbo Center withba back entrance stright into it! If you are physically challenged or need a wherl chair... DO NOT STAY HERE! We had to help a wheep chair yser many times during our weeks stay!
Stayed 7 nights in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and conveniently located
Stayed 2 nights in Jul 2021

4/5 Good

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Adequate. Comfortable. More like a 3 star.
I’m just grateful to be on holiday in November 2020! I spent a week at the Neptuno on different board options. The hotel can sometimes be quite expensive, maybe not so much at the moment but that’s a reflection of the reduced level of service and reduced demand. I would say the hotel is currently running at 20% occupancy. I understand that there is normally entertainment in the evenings, but not at the moment. The main restaurant and bar are closed. All meals are to be taken at the outside pool snack bar. This is ok for breakfast and lunch but they are really struggling at the evening meal. The menu is somewhat limited and the same every day. Better off with just B&B and enjoy some of the many amazing restaurants on the doorstep. Rooms are basic but pleasant enough. This is an older style Spanish hotel and was obviously rated as a 4 star in its heyday. It’s feels more like a 3 star, and a comparable standard to the nearby 3 star Axelbeach. I would stay here again but only if it was a good deal. It’s not worth paying over the odds for. There is no kettle or tea/coffee facilities in the room. Cleaning was completed daily, although underneath the beds wasn’t touched and hadn’t been for some time as it was thick with dust. The staff at the hotel are it’s best asset. The reception, bar and waiters are all very friendly and pleasant.
Stayed 5 nights in Nov 2020

3/5 Okay

Liked: Cleanliness
Stayed 2 nights in Mar 2020

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019