Ratings based on 230 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Lancs.

Clean safe friendly hotel.

Posted 28-Jul-2016
Great hotel, excellent staff and great for kids - there are lots of other kids to make friends with and the animation team work hard. Evening entertainment isn't great but the hotel is clean, friendly and the spa is fabulous. Yes the sunbeds are a real pain but the hotel police this as best they can and after all this is down to other holiday makers who can be very competitive! We really enjoyed our stay and when my husband slipped over and cut his finger the hotel were wonderful - even ringing the hospital, paying for our taxis, medical care and medicines. The staff are fabulous and look after you as best they can. A fab week.
2out of 5
by A verified traveller from London, UK

Does not live up to expected standard

Posted 26-Jul-2016
Pros: - Greeted with welcome drinks by friendly staff - Meals: lots of options and service was relatively quick - Short queues at the bar.
Cons: Rooms could be cleaned better, working AC, WIFI and lifts. Also see above.
Location: Palmitos Park was excellent!
After reading the reviews, we were hoping that we would have enjoyed our stay but were left disappointed. Cleanliness: bathroom was clean but sheets were not changed during our stay and the balcony was very dusty. The room also smelled of stale smoke. AC: For 3/5 nights, the AC did not work properly in the main room and didn't work in the second. On the first night, the room was very hot. We reported the issue to reception and it was "fixed". At 815 pm on the 3rd night, we reported that the AC wasn't working again. Maintenance showed up at 8:45 p.m, checked out the AC and said he would return but did not. We called reception at 9:35 pm and were told that they would send someone immediately. By 1045 pm, no one showed up. After complaining to the hotel manager the next morning, nights four and five were a bit better. Junior suite: Room layout is not suitable for children. There is no child lock/chain on the main room entrance which is in the room with the sofa bed. My toddler could easily have opened the door. Lifts: Only 2 were working at any one time and there was a constant queue. All inclusive:The all inclusive option does not include everything available. This would not have been issue if this was explained beforehand. Although we booked an airport shuttle, it was not there when we arrived at 945pm. After several failed attempts to contact the hotel, they eventually answered and could not find the booking. We ended up having to take a taxi at 11pm.
4out of 5
by A verified traveller from Prague, Czech Republic

Nice hotel, management is still improving services

Posted 25-Jul-2016
Cons: Wi-Fi connection. Signal is very low and not stabile. More pillows in the rooms - only one is not enough
Definitely I would recommend this hotel. I was there already 4 times.
4out of 5
by A verified traveller

Stort og venligt

Posted 22-Jul-2016
Der er rift om pladserne ved poolen. Venlig og rolig atmosfære.
4out of 5
by A verified traveller from S

Fint hotell med store rom

Posted 21-Jul-2016
Fint hotell med gode rom og hyggelig personale. Deilig spa-opplevelse og flott treningstom. Synes maten ble litt kjedelig etter hvert og anbefaler ikke all inclusive i så mange dager. God mat i restauranten på hotelltaket. Fine svømmebasseng og god underholdning for ungene gjennom hele dagen. Det var også buss fra hotellet til stranda noe vi benyttet oss av.
5out of 5
by A verified traveller from DK

Rigtig dejligt hotel med gode faciliteter

Posted 19-Jul-2016
Vi havde en skøn ferie med gode faciliteter for både voksne og børn. Rigtig fin service og underholdning for hele familien. Rent og pænt.
3out of 5
by A verified traveller

Erg groot hotel

Posted 14-Jul-2016
Bij zwembad...te weinig plek voor iedereen. Bij avondprogramma.....te weinig plaats voor iedereen. Elke morgen in de rij staan bij receptie omdat de keycard voor de deur weet niet werkte!
4out of 5
by A verified traveller from Brasil

Good food and drinks

Posted 14-Jul-2016
I spent 4 days at this hotel. The check in took more than 1 hour and the wifi was not working so well in my room. I recommend you the all inclusive because there are not so many good options in a short walking distance and the drinks and food are very good.
4out of 5
by A verified traveller from Birmingham, England.

Needed a place with an adult only section.

Posted 06-Jul-2016
Pros: The Adults only section. The 2 young ladies looking after us were so lovely & helpful. It was so very peaceful and we were so glad it was child free
Cons: We were concerned about the safety of the children running all over the stage whilst being set up for the evening entertainment. nobody in charge.
Location: We were a bit disappointed by how limited the shops were outside of the hotel. Didn't look really appealing.
The hotel is very nice and is very good for families as the children are well catered for. There is the usual race to bag a sunbed very early every morning. On our first day we didn't entertain the idea of 'bagging a sunbed' but we did manage to find a couple. I can imagine that in the height of the season there could be problems getting one. There is an adults only section on the roof with it's own pool. It's so peaceful up there and the views are wonderful. You have to pay 8 euros per day, but you have the luxury of not fighting for a sun bed and you get a free towel, a bottle of water and a glass of Cava. The coffee and the wifi are quite good there too. Our room was very clean and comfortable with a fantastic sea view. The food is ok and there is plenty of choice. If you are not fully inclusive then lunchtimes can be a bit of a problem as there is not a lot, if any, outside restaurants to cater for your needs as the hotel lunchtime menu seemed very limited. We didn't venture out of the hotel much as we were there to completely relax after a stressful few months. The only negative was the entertainment, although there was something on every night. It was average, but on our last night there was a girl duo singing, perhaps that is the wrong word. They were awful and coming from an entertainment background it was hurting our ears....but that was about it really. Overall we had a lovely time at the Gloria Palace. and would recommend it for families
4out of 5
by A verified traveller

Empfehlenswert

Posted 03-Jul-2016
Ein sehr schönes Hotel wenn auch schon in die Jahre gekommen trotzdem chic. Zimmer mit MB sehr groß sowie das Bad. Auch mit Badewanne. Wir hatten Halbpension und würden nächstes mal nur AI buchen da Getränke sehr teuer sind. Das einzige was uns aber richtig genervt hat war die tägliche Animation die immer gleich war. Kinderprogramm ist genügend vorhanden. Dies fand täglich bis acht halb neun statt. Somit sind wir abends meistens weg. Reinigungskraft war toll. Empfang war ausreichend und meistens ansprechbar.