Ratings based on 362 Verified Reviews

4.1 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel for families!

Posted 18-Jul-2017
Lovely hotel. Food of good standard and varied. Entertainment for all ages throughout the day. Reception staff very good as were restaurant staff. Downside was sunbeds reserved by guests from 7am onwards - this needs addresssing 😣
4 out of 5
Recommended
for Everyone
by A verified traveller from Nottinghamshire

Lovely hotel!

Posted 13-Jul-2017
Approx. 15 min walk to the beach and a 10 min walk to the San Agustin shopping centre which we used most days as there's a spar shop for drinks and snacks, there's also the usual gift shops and a few restaurants. There isn't much else in the area though but close enough to bus stops and the promenade for a wander along the coast which takes you through playa del ingles and maspalomas (approx. 1 hour walk) Rooms at hotel really spacious, clean and comfortable with majority having sea views. Great for families as there is a kids club, games rooms, 2 pools and really good entertainment in the evenings. There is also a rooftop pool with sun beds and bar, a must if you are travelling as a couple, the views are amazing and it's more relaxing than sitting around the 2 busy pools. However, there is an €8 charge per sunbed but you do get a towel for the day and a free bottle of water or glass of prosecco. The hotel is on a bit of a hill so we did struggle with that in the heat and after being out walking all day, but it wouldn't be enough to put us off booking there again. The hotel is huge so meal times are very very busy but the food is great and there was always a lot to choose from. All in all we really enjoyed our stay and would definitely recommend it!
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Hotel Staff...

Posted 09-Jul-2017
Pros: Hotel need bit of modernism.
Cons: Hotel lift..
We were there for a week holiday... Hotel staff were amazingly great. Always smiling and will go step further to help and serve you.. I would recommend this hotel for all inclusive and enjoy their hospitality.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, bit expensive.

Posted 16-Jun-2017
Pros: The food, the staff.
Cons: Maybe a section near a pool for disabled holiday makers.
Location: Using the free bus, we were able to go and see other areas. Had a few evening meals out, as we were only B&B.
The first night wasn't great. The room I was given smelled musty and of smoke. The arrogant Man on reception pointed out that" there is a smoking detector in every room, so no-one smokes in the rooms.( really!!) I can't do anything now ( late flight) but I will leave a message for the day staff". After breakfast I went to reception with my disabled badge. A lovely lady helped me to move to another room higher up so I didn't have to climb stairs (unlike the first room) I could now use the lift. The hotel food is all buffet, brilliantly cooked food, lots and lots of choices, some cooked while you wait, ie fresh fish, meat, superb. The staff in the dining room are really nice and friendly? I am not as mobile as I used to be and found the steps to the pools difficult. The first level had the children's pool which had a ramp to it. The pool I used was on the 2nd level but had steps, didn't see a ramp to this. Because of work being carried out to make more room for sunbeds and umberellas, sometimes I had to go up to the 3rd level, even more difficult, then back down to the toilet and the Bar/cafe. Sometimes beds were scarce, the usual problem of people putting towels on beds and then going away. This hotel is worth a visit, I would certainly stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Lovely

Posted 04-Jun-2017
I stayed at the hotel with my sister and a friend, we stayed for four nights. Amazing hotel, friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveller from boston, Ma

Posted 15-May-2017
Great hotel & staff. Beds needs to be updated, Comfortable enough but mattresses are kinda old, other than that a great place at a great price. Also, need ice machines.
3 out of 5
by A verified traveller from Sweden

Average hotel but not 4 Stars

Posted 17-Apr-2017
Pros: Location, View, Facilities
Cons: The staff should be trained better
Location: Shopping center, restaurants, beach etc were close to the hotel.
+ The Location was good. The view was excellent specially from the top bar. The food and drinks varieties were ok. The pools were nice. The public facilities were Ok. It is valuable to stay there for the price. - The car parking place was not enough. The sound isolation between the rooms was really poor: coughing, walking, ring the door bell etc were the common sound in the room. We saw small insects in the room, bath and even in the restaurant. It seems that the hotel is overloaded (week 15, 2017) for example one should wait for empty elevator. Some of the staff could not speak English well: we received Cola instead of beer and a bottle of Champion instead of an empty glass. The safety box is not free, one should pay for that.
5 out of 5
Recommended
for Everyone
by A verified traveller from Cambridge

Loved every element of it.

Posted 16-Apr-2017
Towels in room, beach / lounger towels available also. Hair dryer poor. Free drinking water everyday in room. Half board great, food choice enourmous / unlimited so just 2 meals a day needed. 2 adults, 3 kids in a family suite was perfect. Entertainment in day and evening was great. Enough to keep you busy when you or kids just want a day by the pool. Will be going again. Staff were genuinely the most pleasant people I've ever met in a hotel/resort. Free parking. 400m from quiet beach.
4 out of 5
Recommended
for Everyone
by A verified traveller from London, England

Very large hotel away from the beaches.

Posted 29-Mar-2017
Pros: Design, clean public areas and beautiful decor with many plants.
Cons: Room cleanliness. A DVD player in the room + a DVD rental from the reception would be handy.
Location: It would be useful if the public buses passed closer to the hotel. But for the local shopping centre with restaurants and bars there was nothing.
On our arrival we were not able to open the room because the door mechanism was faulty. I went back to the lady at the reception to report the problem. She came with me to the door but was also unable to open it. She said that the door cards were issued correctly. She called a mechanic who was very busy. We waited again about 15 minutes for him to arrive. He opened the door with his special device and let us in. He took another 15 minutes to repair the door lock. For the rest of the week we had no problem with the door. We spent a pleasant week at the hotel. We enjoyed breakfasts and the pool. Pity that only channels in English were the news channels. There were no English language entertainment channels. Everything was dubbed or in German or in Spanish.
4 out of 5
by A verified traveller from uk

Massive hotel and pool complex. Sea 1/2 mile away.

Posted 16-Mar-2017
Pros: Breakfast alfresco. Comfortable room, friendly staff.
Cons: Food quality, smoking not restricted sufficiently
Location: Only hotels on coast. Need a car to see island
Restaurant like a cafeteria to cope with the numbers, so no atmosphere. Breakfast OK. Only had one buffet style evening meal and pork was quite rare! Food often cold before you got to your table. Wide selection but not the best quality. Excellent spa and pool complex adjoining, but at extra cost. As the holiday was booked late and the hotel cost us less than most apartments it represented reasonable value. We eat out a lot anyway, so poor quality evening meal not an issue. Definately would not wear the blue hospital style wristband identifier for all inclusive.