Ratings based on 297 Verified Reviews

4.1 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Danmark

Dejligt familievenligt hotel

Posted 21-Feb-2017
Dejligt familievenligt hotel tæt på stranden. Maden er super god. Personalet i receptionen kunne dog god være lidt bedre.
4out of 5
Recommended
for Families
by A verified traveller from Sussex, England

Gran Canaria holiday break

Posted 20-Feb-2017
Pros: The staff were very friendly, good quality accommodation, and very good heath spa facilities
Cons: The availability of good quality tourist excursion advice and assistance
Location: Very nice sandy beaches easily accessible, shops and restaurants only a free bus ride away, nice pool and spa facilities on site.
This was a post Christmas holiday break with my wife. While the hotel is not very close to the beaches, the hotel provides a free shuttle service to/from the beach so this was not really an issue, and shops are in easy walking distance from the hotel. We had half board and the food was good quality and plenty of variation to cater for all tastes in our opinion. The staff were friendly and helpful to the best of their abilities, though there was a shortage of experienced front desk staff - too many trainees for efficient service and often kept waiting for the most basic queries to be sorted out. The major bone to pick is there was virtually no help in terms of advice regarding tourist excursions - you were just given brochures to look at and make your own guesses as to which trips were worth taking. In trips to a previous location, there were dedicated staff to assist with booking of excursions, and to give advice as to what trips would suit our specific needs which vastly improved our enjoyment of the holidays in question
4out of 5
Recommended
for Everyone
by A verified traveller from Danmark

Dejligt hotel med lækker udsigt og poolområde

Posted 09-Feb-2017
Vi har været glade for vores ophold på hotellet. Flinke medarbejdere og massere af muligheder for at være med til aktiviteter i løbet af dagen. Maden var fin og masser af udvalg.
4out of 5
Recommended
for Everyone
by A verified traveller from galicia

Trato excepcional

Posted 01-Feb-2017
He ido una semana de vacaciones con mi familia y el hotel está de maravilla. Lo que más me gustó fue el trato del personal ya que mejor no pudo ser. Yo se lo recomendaría a cualquiera
2out of 5
by A verified traveller

Ok hotel men dyrt

Posted 31-Jan-2017
På hjemmesiden stod der at der var indendørs pool. Det var kun hvis man betalte for en spa behandling og over 16 år. Rengøringen var ringe selvom den var daglig. Det danske flag var ikke hejst trods danske gæster. Syntes det var dyrt generalt.
3out of 5
by A verified traveller

Tämligen ok hotell!

Posted 21-Jan-2017
Pros: Spa
Cons: Myror på rummet och dyrt att dricka vatten till varje måltid trots att man betalt för halvpension.
För att vara 4-stjärningt och ganksa dyrt hotell, så var det inte mer än ok. Det stora plusset var den trevliga och ganska stora spa-anläggningen, med varmt tempererade bassänger och massa olika massage- och bubbel-ställen.
4out of 5
Recommended
for Everyone
by A verified traveller from roma

grande albergo e non accorgesene

Posted 12-Jan-2017
Pros: gli spazi-la vista-tranquillita'-staff
Cons: arredamento generale e pulizia
Location: a san augustin a 1 km dal mare...dove c'e' un po' tutto .li'o nei distretti limitrofi.la thalasso in albergo e' bella ma cara x quello che offre...
buona nel totale.con un upgrade -consiglio di pagarlo sul posto-di 105 euro a settimana abbiamo avuto una camera all'ultimo piano con vista strepitosa.camera grande e comoda ma arredamento diciamo....classico sull economico-non da lusso-insomma.pero' ripeto comoda.pulizia sommaria ma sufficiente a farmi sentire bene.come nel resto dell'albergo. gastronomia un po' ripetitiva ma tanto ho mangiato spesso fuori.benissimo.anche nel gorbea bellissimo ristorante dell'albergo.grande spazi e spettacoli serali dal vivo.clientela datata del nord europa.tranquillissimo!!!! necessaria x me la macchina..ma per me lo e' sempre.brutta esperienza con la gold car che mi ha addebitato proprio oggi un danno -una riga-che non credo proprio aver fatto.xche' prima di consegnarla l'ho guardata benissimo.
5out of 5
Recommended
for Everyone
by A verified traveller from england

Lovely holiday pre Christmas with 3 kids

Posted 25-Dec-2016
Had an excellent time, children didn't want to leave. Food half board great. Pools good. Spa pool (for adults) amazing! Surprises for kids, especially santa and presents on xmas eve! Great stay, would come back. Shuttle to beach good as well.
5out of 5
Recommended
for Couples
by A verified traveller from Heeze

Mooi hotel met voldoende ruimte bij het zwembad.

Posted 19-Dec-2016
Pros: Ruime kamer, vriendelijk en behulpzaam personeel. Goede keuken en de ruim opgezette zwembaden
Cons: WiFi op de kamer(120) viel vaak uit.
Location: Wandelen langs de boulevard en het strand. Daarna uitrusten in het zwembad.
Familiekamer voor 2 personen is genieten van de ruimte en het balkon. Vriendelijk personeel alom aanwezig. Zwembad is ruim opgezet. Leuk winkelcentrum in de nabijheid. Gratis hotelbus naar Maspalomas en Playa del Ingles maakt leuke wandelingen langs de boulevard en het strand een genot. 15km boulevard in de omgeving, met als top het strand van St Agustin.
2out of 5
by A verified traveller from Umeå

Familjerum som kändes som en bunker.

Posted 15-Dec-2016
Rummet låg under markplan kändes som en bunker. Slitet rum, mögelfläckar i taket på toan, duschblandaren hängde lös. Toasitsen var trasig. Stenhårda sängar, med "gamla" filtar. Småmyror invaderade trots att vi höll undan. Låskortet fick bytas flera gånger per dag för att fungera, skulle även dras för all dryck man beställde lite besvärligt. Wake-up call ringde inte. Liten variation på maten, god mat lite smaklös.