Ratings based on 282 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4out of 5
for Everyone
by A verified traveller from roma

grande albergo e non accorgesene

Posted 12-Jan-2017
Pros: gli spazi-la vista-tranquillita'-staff
Cons: arredamento generale e pulizia
Location: a san augustin a 1 km dal mare...dove c'e' un po' tutto .li'o nei distretti limitrofi.la thalasso in albergo e' bella ma cara x quello che offre...
buona nel totale.con un upgrade -consiglio di pagarlo sul posto-di 105 euro a settimana abbiamo avuto una camera all'ultimo piano con vista strepitosa.camera grande e comoda ma arredamento diciamo....classico sull economico-non da lusso-insomma.pero' ripeto comoda.pulizia sommaria ma sufficiente a farmi sentire bene.come nel resto dell'albergo. gastronomia un po' ripetitiva ma tanto ho mangiato spesso fuori.benissimo.anche nel gorbea bellissimo ristorante dell'albergo.grande spazi e spettacoli serali dal vivo.clientela datata del nord europa.tranquillissimo!!!! necessaria x me la macchina..ma per me lo e' sempre.brutta esperienza con la gold car che mi ha addebitato proprio oggi un danno -una riga-che non credo proprio aver fatto.xche' prima di consegnarla l'ho guardata benissimo.
5out of 5
for Everyone
by A verified traveller from england

Lovely holiday pre Christmas with 3 kids

Posted 25-Dec-2016
Had an excellent time, children didn't want to leave. Food half board great. Pools good. Spa pool (for adults) amazing! Surprises for kids, especially santa and presents on xmas eve! Great stay, would come back. Shuttle to beach good as well.
5out of 5
for Couples
by A verified traveller from Heeze

Mooi hotel met voldoende ruimte bij het zwembad.

Posted 19-Dec-2016
Pros: Ruime kamer, vriendelijk en behulpzaam personeel. Goede keuken en de ruim opgezette zwembaden
Cons: WiFi op de kamer(120) viel vaak uit.
Location: Wandelen langs de boulevard en het strand. Daarna uitrusten in het zwembad.
Familiekamer voor 2 personen is genieten van de ruimte en het balkon. Vriendelijk personeel alom aanwezig. Zwembad is ruim opgezet. Leuk winkelcentrum in de nabijheid. Gratis hotelbus naar Maspalomas en Playa del Ingles maakt leuke wandelingen langs de boulevard en het strand een genot. 15km boulevard in de omgeving, met als top het strand van St Agustin.
2out of 5
by A verified traveller from Umeå

Familjerum som kändes som en bunker.

Posted 15-Dec-2016
Rummet låg under markplan kändes som en bunker. Slitet rum, mögelfläckar i taket på toan, duschblandaren hängde lös. Toasitsen var trasig. Stenhårda sängar, med "gamla" filtar. Småmyror invaderade trots att vi höll undan. Låskortet fick bytas flera gånger per dag för att fungera, skulle även dras för all dryck man beställde lite besvärligt. Wake-up call ringde inte. Liten variation på maten, god mat lite smaklös.
4out of 5
for Everyone
by A verified traveller

Great base for a cycling holiday

Posted 12-Dec-2016
Pros: Relaxed atmosphere. Plenty of food choices (not Cordon Bleu) and an on site bike hire shop (a satellite of FreeMotion - excellent bikes)
Cons: The hotel possibly needs updating in places - but then it wouldn't be as cheap as it is now !
Location: We rode bikes all day, every day - into the hills - spectacular scenery. The immediate vicinity is typically Spanish touristy! Beach 10-15 mins walk
Stayed with four friends who's soul intention was to cycle around the Island. It's a great base for that. I'd say it was at the bottom end of four star, but nothing to complain about. Public rooms and areas are very good. Staff very helpful and pleasant (Juan Carlos in the Reception area bar is "Fantastico"). This is probably a Family and 'Retireds' hotel with the full range of entertainment and activities - but not in an in your face way. Mainly young couples there also. I'd ask for a room with a sea view - some of the others will not give the same experience.
4out of 5
for Families
by A verified traveller from milano

Personale gentilissimo

Posted 12-Dec-2016
Pros: le camere family sono molto grandi.
Cons: Potrebbe essere migliorata l'intrattenimento perché é veramnete un po' old style...
Location: la posizione dell'hotel ci é piaciuta molto.
La struttura e l'albergo sono ai livelli di un quattro stelle. Purtroppo mio figlio si é rotto il polso il primo giorno di soggiorno e il personale é stato gentilissimo con noi e molto professionale. Il cibo é eccellente. La pulizia in generale é buona.
4out of 5
for Everyone
by A verified traveller from longvic

très grand hôtel .

Posted 29-Nov-2016
Pros: les repas variés bien cuisinés et chauds
Cons: à l'extrémité du bâtiment côté rue stationnent le jour et même la nuit des bus et des cars dont le moteur tourne sans arrêt
Location: quartier relativement calme hotel bien exposé
Lorsque nous sommes arrivés le parking était plein, nous avons eu du mal à atteindre l'accueil avec nos bagages, un autre parking est accessible au bas de la rue. Nous avions choisi cet en pensent que la piscine couverte en faisait partie.Dépendant du centre thalasso,il en coutait pour y entrer 24€ pour 2 heures!Les repas et les repas étaient fort convenable.Pour le culte catholique, la jeune fille de l'accueil nous proposait de prendre un taxi et de demander au chauffeur, plus tard un jeune homme nous a indiqué l'église de san fernando et donné un plan...il y avait une église à 200m de l'hôtel au centre commercial!! autrement nous n'avons pas eu de problèmes
3out of 5
by A verified traveller from Reading, UK

Not for the independent traveller

Posted 06-Nov-2016
The hotel can be reached in approximately 20 minutes by taxi from the airport at a cost of ~€35. Alternatively you can travel to the hotel by public bus for a cost of €3. Take service number 66, (which goes to Playa del Ingles) and get off at San Agustin (the stop is just opposite the San Agustin Shopping Centre). Note that if you have a lot of luggage, the hotel is approximately 5 min walk up a fairly steep road. The room I was allocated was on the 5th floor, furnished to a good standard (including fridge) and had a wide selection of TV channels. The room had a balcony with a view of the pool and surrounding area and I only had occasional issues with noise. There is also a free, fast and stable Wi-Fi connection available for guests, however you have to pay for use of the room safe (€2.50/day). The breakfast buffet is very good in terms of quality and choice, but it was way too congested for me to really enjoy the experience. This is a big and very busy hotel and I found the hotel staff, particularly the front desk, somewhat impersonal and lacking in warmth (no doubt a function of the number of guests they deal with). In summary, I would not recommend this hotel or its location to the independent or more discerning traveller as this hotel is clearly geared towards the mass travel market.
5out of 5
for Everyone
by A verified traveller from Ginetta Bergamo

Ottimo il ristorante.

Posted 03-Nov-2016
Pros: Thalasso molto bello
Consiglio questo hotel Ottima posizione Camere vista mare Squisiti piatti al ristorante
5out of 5
for Everyone
by A verified traveller from Dub

Great and very enjoyable holiday

Posted 31-Oct-2016
Pros: Staff were amazing and very friendly ! Good food and great presentation ! Well done to all the chefs ! Girls on the floor can't be more friendly and polite ! Congrats !!
Cons: I didn't like the bed and the pillows ...very hard !!a little pricy for the drinks