Ratings based on 156 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Families
by A verified traveller

Posted 06-Feb-2016
Personal muy agradable. Los servicios excelente tanto el spa como el servicio del comedor.
4 out of 5
Recommended
for Everyone
by A verified traveller from Surrey

Lovely hotel in a quiet resort

Posted 22-Jan-2016
Hotel was lovely. Room clean and any problems dealt with quickly. Staff helpful and friendly. Pool wonderful but would have liked it heated!! Chill out area on roof with pool and restaurant very nice. Made a change to eat there on two occasions. Additional cost but worth it. The problem we had was the outdoor dining area on the ground floor. When guests left their food (bread mainly) to get another course - pigeons appeared to eat the bread and were walking on the tables!! Also we arrived at 8pm for dinner and on many occasions there were no tables laid for us to sit at. We had to attract a waiters attention to set a table for us. The same happened at breakfast after 9am. I think there needed to be more staff on duty. We thoroughly enjoyed our stay apart from these small problems. A great hotel and we had wonderful warm weather. Would highly recommend.
5 out of 5
Recommended
for Everyone
by A verified traveller from Stuttgart

Tolles Hotel in guter Lage

Posted 18-Jan-2016
Super Hotel...fast alle Zimmer haben Meerblick, unser Zimmer war besonders schön, im 8. Stock...der Ausblick, der Balkon, sind bis nachts um 2 Uhr noch draussen gesessen. Haben oben auf der Dachterrasse Geburtstag gefeiert, traumhaft...Personal überall super nett und hilfsbereit...macht einem die Reise zum Genuss...das Essen ist fantastisch...hatten Halbpension was völlig ausreichend ist. Alles in allem superschöner Urlaub...würde das Hotel immer wieder nehmen.
4 out of 5
Recommended
for Couples
by A verified traveller

A competent hotel to discover Gran Canaria

Posted 11-Jan-2016
Pros: Spa,room,scenery from the room
Cons: Wine glasses for the room
Location: Beach, Playa des Ingles,
Huge rooms with delightful scenery with all required amenities. There were always something tasty to eat in all meal courses(breakfast,dinner) although everything was not perfect nevertheless I always left the table fully stuffed and satisfied. Location is really convenient in terms of vicinity to the beach and highway for those who'd like to see the other parts of island. A mall is 5 mins walk away if you'd like to buy some groceries. Spa has been the highlight of our stay as we spent a lot of time after intensive outdoor activities during daytime.
5 out of 5
Recommended
for Everyone
by A verified traveller from Höllviken

Posted 21-Dec-2015
Pros: Hotellet är bra.
Cons: Thalasso badet: Vattnet var inte så varmt, alla stationerna fungerade inte. Tidigare åkt med Solresor har det ingått 2 bad /v.all-inclusive.
Location: Nära strandpromenaden. Hotellet har buss som kör till Playa Ingles och Mapalomas.
Vi har varit på Hotellet 20 år i rad ungefär vid samma årstid och vi trivs mycket bra.
1 out of 5
by A verified traveller

Posted 20-Dec-2015
Pros: inget
Cons: allt
Location: inget
inget bra, hotel dåligt mat utbud. många saker kostade extra
4 out of 5
Recommended
for Other
by A verified traveller from Baden-Württemberg

großes Hotel mit vielen Freizeitmöglichkeiten

Posted 04-Dec-2015
Pros: Sauberkeit, Ausblick
Cons: Personal sollte sich intensiver um Belange der Golfer kümmern. Abendprogramm meist etwas klamaukhaft u. auf einfachere Geister zugeschnitten
Gut gelegenes, rel. ruhiges Hotel mit schönem Aussenbezirk, großzügigen Schwimmbecken, guter Verpflegung. Für uns als Golfer nicht ideal gelegen - Auto erforderlich. Personal kannte sich mit Golfplätzen + Vergünstigungen praktisch nicht aus.
4 out of 5
Recommended
for Couples
by A verified traveller from Lowestoft Uk

Nice clean hotel with friendly helpful staff

Posted 29-Nov-2015
Pros: We liked the atmosphere, the facilities and the food.
Cons: A notice informing of the cost for using the chill out area
Location: The location is quiet and very little else to see but the hotel made up for that with the excellent food.
We booked this hotel at the last minute. We were overall very pleased with our stay. It is a quiet location and a. It of an uphill walk back from the beach front. We stayed for a week and had no need to eat out because the food was varied and very good. The food ranged from Chinese, Mexican through to sushi. We would recommend the hotel it's a good place to stay if you just want to stop and relax. We stayed AI and the alcohol available included brand names. Our only annoyance was that if you went to the chill out area, you had to pay to use the bedding area which at this time of year is not used. Overall we were not disappointed and a big fat Yes we will stay again. Thank you to the staff at the hotel, we enjoyed it.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Nov-2015
Kunde varit större kylskåp och om man drar ut kortet så stannar det. Bodde på ett familjerum.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Exceptionally clean and comfortable

Posted 24-Nov-2015
Pros: Comfort and cleanliness
Cons: Better value in the Gorbea restaurant.
Location: Not very pretty. Urbanisation and hotels only. The beach is very windy with uncomfortable sun beds. All restaurants in a dated shopping mall.
The hotel is set quite high up from the beach and town area of San Augustin but is of a really high standard. The hotel and pool areas are spotlessly clean with pool attendants there all day tidying the sun beds when people have gone and always there for help. The rooms are spacious and the beds sooo comfortable with memory foam toppers, bliss! I travelled with a friend but there were plenty of things for families to do. A kids club, water polo, aquafit, bingo, etc. We only stayed B&B as I like to eat at different restaurants around the area, but the food looked great and breakfast was superb. We had a meal in the posh Al a carte restaurant Gorbea which is right at roof level. The food was very expensive, You pay for the view, which at night is amazing. Portions are very 'nouveau cuisine' that is, pretty but not nearly enough! The service wasn't too fast either. There is entertainment on every night for adults and for children earlier in the evening. Overall it was a really good hotel. I wouldn't go to this area of Gran Canaria again though, too much concrete and shopping centres for me. No Spanish feel to it.