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"Had a great stay. Room had a great view"

"Fantastic customer service by Constance & her front desk colleague - was impressed with efficient smiling booking in; smooth flow of information sheet, parking & rm location to entrances to hotel, buffet, bar & verified payment & rm keys within 10 mins. Room excellent, had issues with Netfix as it cldnt log on but was given complimentary drinks which satisfied my concerns for my stay. Was offered a rm with operating Netfix but as the service was awesome just was happy to settle in. Will be back & will let friends, colleagues & family know abt this gem in Mermaid Waters Gold Coast. Thanks to Constance & colleague for making our stay fantastic 😃 :)"

"Really loved the Studio with Sea View. Surprised to see cooking utensils and hot plate. Don't usually get that with a Studio. Thoroughly Recommend. Kaye H."

"Facilities staff room were exceellent Took too long to check in "

"We had a great stay the staff that served us at buffer dinner was very good. He looked after us very well. Service was highly recommended. Great job . Was there for a wedding for our niece really enjoyed our stay function was also held at Sheraton"

"Still a Little dated"

"Main thing was just a little upset to turn up and hear about the temp closure of the pool. After travelling from interstate and being so excited abou using the pool area we were terribly upset when told on check in it would be closed for our whole stay, as we would have booked elsewhere had we have known this was the case."

"Very nice and helpful staff, room nice and clean.. could do with a deep clean of the bathroom. "

"We had a two bedroom ocean suite with an uninterrupted view of the ocean. Unfortunately the windows were quite dirty so couldn't see really clearly. The window washing was about to start though so a timing thing. The rooms and beds were comfortable enough. The lounge wasn't very comfortable though."