My mother on vacation with her best friend in Genoa.
She was coming out of the bathroom stepped outside of the shower and slipped and hit her head and injured her collar bone. They were checking out the next day. The hotel called an ambulance and said they could stay one more day. She came back injured and in pain with a sling, rested the next day. When they were checking out, the Hotel Manager charged their room AND charged their meals. So much for the assistance of staying one more day. The hotel manager said they did nothing wrong, my mother and aunt said they needed either a "Bar" to hold on to and a "Matt/Towel" for the floor. They argued that the hotel passed ever inspection and it was not necessary. Normally, rules and regulations come out of accidents and incidents and this is one of them. The hotel manager hid from them as he didn't want to confront them when they checked out. A coward and inhumane, no consideration for an 80 year old.