Title: SureStay Plus Hotel by Best Western Gatlinburg Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # SureStay Plus Hotel by Best Western Gatlinburg Travelers can start their day with a delicious breakfast before relaxing by the seasonal outdoor pool or exploring the nearby Gatlinburg Space Needle and SkyPark. ## Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg ![Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board - SureStay Plus Hotel by Best Western Gatlinburg (Gatlinburg)](https://images.trvl-media.com/lodging/1000000/480000/472500/472423/f89a443e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby - SureStay Plus Hotel by Best Western Gatlinburg (Gatlinburg)](https://images.trvl-media.com/lodging/1000000/480000/472500/472423/28e9ec88.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Free daily buffet breakfast - SureStay Plus Hotel by Best Western Gatlinburg (Gatlinburg)](https://images.trvl-media.com/lodging/1000000/480000/472500/472423/91821652.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - SureStay Plus Hotel by Best Western Gatlinburg (Gatlinburg)](https://images.trvl-media.com/lodging/1000000/480000/472500/472423/d2fa8031.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - SureStay Plus Hotel by Best Western Gatlinburg (Gatlinburg)](https://images.trvl-media.com/lodging/1000000/480000/472500/472423/722421a9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies SureStay Plus Hotel by Best Western Gatlinburg offers convenience and comfort. Guests enjoy free continental breakfast, business center access, and complimentary coffee and tea in the lobby. The attentive staff consistently earns praise for their helpful service. ## Reviews 8.4 Very good ## Popular amenities - Pool - Free Wi-Fi - Air-conditioning - Business services £41 includes taxes & fees 7 Jan - 8 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 27 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=472423&PinnedHotelID=472423&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=472423&PinnedHotelID=472423&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 28 - Dec 29](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=472423&PinnedHotelID=472423&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=472423&PinnedHotelID=472423&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=472423&PinnedHotelID=472423&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=472423&PinnedHotelID=472423&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=472423&PinnedHotelID=472423&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=472423&PinnedHotelID=472423&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 6 of 6 rooms ### View all photos for Standard Room, 2 Queen Beds, Balcony, River View ![Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/480000/472500/472423/701390b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Balcony, River View 8.6 Excellent 92 reviews ### Highlights Balcony Air conditioning Heating Fridge LED TV Blackout curtains Shower/bath combination Hairdryer - Sleeps 4 - 2 Queen Beds ### View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed) ![Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/480000/472500/472423/f552def6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Queen Beds, Balcony, River View (with Sofabed) 7.6 Good 46 reviews ### Highlights Balcony Separate sitting area Air conditioning Heating Fridge Dining table LED TV Blackout curtains - Sleeps 6 - 2 Queen Beds ### View all photos for Standard Room, 1 King Bed, Accessible, Balcony ![Desk, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/480000/472500/472423/219b1572.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Accessible, Balcony 8.4 Very good 7 reviews ### Highlights Balcony Air conditioning Heating Mini-fridge LED TV Blackout curtains Shower/bath combination Hairdryer - Sleeps 2 - 1 King Bed ### View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed) ![Desk, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/480000/472500/472423/03f5200a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Accessible, Balcony (with Sofabed) 8.0 Very good 8 reviews ### Highlights Balcony Separate sitting area Air conditioning Heating Mini-fridge Dining table LED TV Blackout curtains - Sleeps 4 - 1 King Bed ### View all photos for Standard Room, 1 King Bed, Balcony, River View ![Desk, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/480000/472500/472423/219b1572.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Balcony, River View 7.2 Good 5 reviews ### Highlights Balcony Air conditioning Heating Fridge LED TV Blackout curtains Shower/bath combination Hairdryer - Sleeps 2 - 1 King Bed ### View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed) ![Desk, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/480000/472500/472423/de877991.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Balcony, River View (with Sofabed) 8.6 Excellent 41 reviews ### Highlights Balcony Separate sitting area Air conditioning Heating Fridge Dining table LED TV Blackout curtains - Sleeps 4 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGatlinburg-Hotels-SureStay-Plus-Hotel-By-Best-Western-Gatlinburg.h472423.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGatlinburg-Hotels-SureStay-Plus-Hotel-By-Best-Western-Gatlinburg.h472423.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.70747%2C-83.52446&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=7sg2qwYaQv65rzvbcL69801N-34=) 218 Ski Mountain Road, Gatlinburg, TN, 37738 #### What's nearby - Ober Gatlinburg Aerial Tramway \- 4 min walk \- 0.3 miles - Gatlinburg Convention Center \- 11 min walk \- 0.6 miles - Gatlinburg Space Needle \- 12 min walk \- 0.7 miles - Gatlinburg SkyPark \- 12 min walk \- 0.7 miles - Ripley's Aquarium of the Smokies \- 19 min walk \- 1.1 miles #### Getting around - Alcoa - Knoxville Airport (TYS) - 68 min drive #### Restaurants - ‪Ole Smoky Distillery - ‬11 min walk - ‪Sugarlands Distilling Co. - ‬11 min walk - ‪Puckers Sports Bar - ‬12 min walk - ‪Smith & Son Corner Kitchen - ‬12 min walk - ‪Crockett's Breakfast Camp - ‬4 min walk ## About this property ### SureStay Plus Hotel by Best Western Gatlinburg Hotel near Gatlinburg Space Needle Located close to Gatlinburg SkyPark and Ripley's Aquarium of the Smokies, SureStay Plus Hotel by Best Western Gatlinburg provides a free breakfast buffet and a business centre. Guests can connect to free in-room WiFi. You'll also find perks such as: - A seasonal outdoor pool, along with sunloungers - Free self-parking - A lift, a 24-hour front desk and a vending machine - A TV in reception and coffee/tea in reception - Guest reviews give top marks for the breakfast, helpful staff and location Room features All 52 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and desk chairs. Guest reviews highly rate the cleanliness, size rooms at the property. Other conveniences in all rooms include: - Bathrooms with shower/bath combinations and hairdryers - 44-inch LED TVs with cable channels - Balconies, mini fridges and microwaves ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/11000000/10540000/10538800/10538767/54c03c32.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Country Inn & Suites by Radisson, Gatlinburg, TN Gatlinburg - Pool - Breakfast included - Parking included - Free Wi-Fi 8.2 Very good 1,092 reviews £42 includes taxes & fees 8 Jan - 9 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=10538767&PinnedHotelID=10538767&HadPinnedHotel=true®ionId=-1&adults=2) ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/1000000/70000/61800/61757/9429b0a2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Crossroads Inn & Suites Downtown Gatlinburg - Pool - Breakfast included - Kids’ pool - Parking included 8.6 Excellent 1,494 reviews £57 includes taxes & fees 15 Jan - 16 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=61757&PinnedHotelID=61757&HadPinnedHotel=true®ionId=-1&adults=2) ![Iron/ironing board, free WiFi, bed sheets, alarm clocks](https://images.trvl-media.com/lodging/2000000/1160000/1159300/1159241/0a0ed911.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Econo Lodge Inn & Suites Gatlinburg at the Convention Center Gatlinburg - Pool - Breakfast included - Parking included - Free Wi-Fi 8.4 Very good 1,003 reviews £38 includes taxes & fees 26 Jan - 27 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=1159241&PinnedHotelID=1159241&HadPinnedHotel=true®ionId=-1&adults=2) ![Fishing](https://images.trvl-media.com/lodging/10000000/9240000/9231600/9231566/a55b3d6a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Econo Lodge Inn & Suites On The River Downtown Gatlinburg - Pool - Breakfast included - Parking included - Free Wi-Fi 8.6 Excellent 929 reviews £48 includes taxes & fees 11 Jan - 12 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=9231566&PinnedHotelID=9231566&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/8000000/7900000/7897600/7897557/0c019a11.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Howard Johnson by Wyndham Downtown Gatlinburg Gatlinburg - Pool - Breakfast included - Parking included - Free Wi-Fi 8.4 Very good 1,539 reviews £37 includes taxes & fees 25 Jan - 26 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=7897557&PinnedHotelID=7897557&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/103000000/102340000/102334800/102334741/9d54a277.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Comfort Suites Gatlinburg Downtown-Convention Center Gatlinburg - Pool - Breakfast included - Parking included - Free Wi-Fi 9.2 Wonderful 1,114 reviews £52 includes taxes & fees 11 Jan - 12 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=102334741&PinnedHotelID=102334741&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Room, 2 Queen Beds, Non Smoking (Private Balcony) | Premium bedding, down duvets, desk, laptop workspace](https://images.trvl-media.com/lodging/14000000/13280000/13279100/13279063/84f0adaf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Wander Hotel, a Ramada by Wyndham Downtown Gatlinburg - Pool - Breakfast included - Pet-friendly - Parking included 8.0 Very good 1,089 reviews £55 includes taxes & fees 7 Jan - 8 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=13279063&PinnedHotelID=13279063&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Room, 1 King Bed, Balcony, Pool View | Exterior](https://images.trvl-media.com/lodging/1000000/180000/172600/172522/3f160a66.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Reagan Resorts Inn Downtown Gatlinburg - Parking included - Free Wi-Fi - Air-conditioning - 24/7 front desk 8.6 Excellent 1,680 reviews £37 includes taxes & fees 7 Jan - 8 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=172522&PinnedHotelID=172522&HadPinnedHotel=true®ionId=-1&adults=2) ![Family Suite, 2 Bedrooms, Kitchen (Private Balcony) | Private kitchen | Fridge, microwave, coffee/tea maker](https://images.trvl-media.com/lodging/2000000/1060000/1057400/1057306/660bf0a1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### River Edge Inn Downtown Gatlinburg - Pool - Breakfast included - Pet-friendly - Kids’ pool 8.6 Excellent 1,009 reviews £45 includes taxes & fees 5 Jan - 6 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=1057306&PinnedHotelID=1057306&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/5000000/4980000/4978700/4978639/9f52b5e6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Brookside Lodge Gatlinburg - Pool - Breakfast included - Kids’ pool - Free Wi-Fi 8.6 Excellent 2,160 reviews £47 includes taxes & fees 4 Jan - 5 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=4978639&PinnedHotelID=4978639&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available - Onsite parking includes off-street options ### Food and drink - Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends - Coffee and tea in common areas ### Things to do - Seasonal outdoor pool - TV in common areas ### Family friendly - In-room microwave - Mini-fridge - Seasonal outdoor pool ### Conveniences - 24-hour front desk - Vending machine ### Guest services - Change of bedsheets (on request) - Housekeeping on request ### Business services - Business centre ### Outdoors - In a national park - In the mountains - On a river - Pool loungers ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Lever door handles - Lift - Pool hoist on site - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible registration desk ### More - 7 floors - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - 44-inch LED TV with cable channels ### Food and drink - Coffee/tea maker - Microwave - Mini-fridge ### More - Access via exterior corridors - Air conditioning - Desk - Desk chair - Free local calls - Heating - Iron/ironing board - Laptop workspace - Phone ## Policies ### Check-in Check-in time starts at 3 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The seasonal pool will be open from May to September Pool access available from 8:00 AM to 10:00 PM Children under 12 years old are not allowed in the swimming pool without adult supervision ### Property is also known as Family America Gatlinburg Family Inns Family Inns America Gatlinburg Travelodge Inn Gatlinburg River Travelodge Inn River Travelodge Gatlinburg River Travelodge River SureStay Plus Hotel Best Western Gatlinburg SureStay Plus Best Western Gatlinburg Surestay Plus By Gatlinburg SureStay Plus Hotel by Best Western Gatlinburg Hotel SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg ## Frequently asked questions ### Does SureStay Plus Hotel by Best Western Gatlinburg have a pool? ### How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg? ### Is SureStay Plus Hotel by Best Western Gatlinburg pet-friendly? ### How much is parking at SureStay Plus Hotel by Best Western Gatlinburg? ### What time is check-in at SureStay Plus Hotel by Best Western Gatlinburg? ### What time is check-out at SureStay Plus Hotel by Best Western Gatlinburg? ### Where is SureStay Plus Hotel by Best Western Gatlinburg located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## SureStay Plus Hotel by Best Western Gatlinburg Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.8 Amenities ### 8.6 Staff & service ### 8.0 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 544 8 - Good 261 6 - Okay 126 4 - Poor 52 2 - Terrible 65 ## Reviews ### 8/10 Good #### Samuel 25 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The stay was great with the clean rooms, the staff, and the amenities being great would come back. ##### Samuel Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Skyler 18 Dec 2025 Liked: Amenities Great stay, great views. And very reasonably priced ##### Skyler Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Brooklyn 9 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The bacon was really good ##### Brooklyn Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Nickey 7 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was prefect staff was very helpful ##### Nickey Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Darran 30 Nov 2025 Liked: Cleanliness, property conditions & facilities Room was awesome staff is always friendly been twice ![Shot from the patio](https://a.travel-assets.com/ugc/hotel-reviews/50e3a980-7ad4-46ef-a308-be3818aa71b5-1764462615552.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8f1c34d2-981a-458f-acb8-782b97bf6b54-1764462661753.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Darran Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Johnny wilburn 19 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Nice view ##### Johnny wilburn Stayed 2 nights in Dec 2025 ### 8/10 Good #### Jessica 20 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The view was great, the items were restocked would have been great if the bed was made. ##### Jessica Stayed 3 nights in Dec 2025 ### 8/10 Good #### Frank 30 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Yes being on the road all day it was good that we found a place with no hesitation And welcome ##### Frank Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Alexander 17 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Great rooms, comfy, beautiful view, and a great breakfast with pancakes! Thank you all ##### Alexander Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Trisha 2 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Rooms were clean and nice we got thw suite it was amazing big there wasnt a coffee maker in the room but the breakfast at the hotel was scambled eggs sausage cereal milk yogurt bagels muffins and pancakes would stat there again next time ##### Trisha Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### James 12 Nov 2025 Liked: Cleanliness, property conditions & facilities Quick, easy, ALWAYS clean. Great location. We stay here 3-5 times a year and will continue to do so. ##### James Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Jamie 27 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities We had a great stay on a quick trip to Gatlinburg. Would definitely stay again! ##### Jamie Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Janet 18 Nov 2025 Liked: Cleanliness Balcony had a nice view. ##### Janet Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Lisa 6 Dec 2025 Liked: Cleanliness, amenities Room was clean ![](https://a.travel-assets.com/ugc/hotel-reviews/b950b890-96fa-40d4-a2c8-107839975988-1765052365935.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3d0e6b88-3e1a-48be-b61a-2457bf9df59c-1765052365448.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5ab78608-e120-4ad0-85c1-cb712c42f0ce-1765052367808.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lisa Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### TIMOTHY 6 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities big room for the price, every room is on the creek which is important. recently remodeled it still has flaws in sheetrock but is ausome for the price. stayed 3 times and it's been great everytime. The suite rooms are the best though they are pretty high above the creek. well worth it. ##### TIMOTHY Stayed 3 nights in Nov 2025 ### 6/10 Okay #### Taniesha 14 Dec 2025 Cleaner doors ##### Taniesha Stayed 2 nights in Dec 2025 ### 6/10 Okay #### Carlos 26 Dec 2025 Disliked: Cleanliness, amenities, property conditions & facilities They have photos on their website that are not accurate; the bathroom was a complete disappointment. I stayed two nights with my family and they never cleaned the room. ##### Carlos Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Ernestina 14 Dec 2025 Grest ##### Ernestina Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Alexander 13 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Very pleasant ##### Alexander Stayed 1 night in Nov 2025 ### 8/10 Good #### Amy 12 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities The room was good for the price. Thicker comforter on bed wouldve been nice but not a necessity. Staff pleasant and always greeted us on passing. Breakfast was decent. ##### Amy Stayed 1 night in Nov 2025 ### 10/10 Excellent #### James 15 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stay here several times a year and are never disappointed ##### James Stayed 1 night in Sep 2025 ### 4/10 Poor #### gardnor 17 Dec 2025 Disliked: Cleanliness, amenities, property conditions & facilities Bug in the room. ##### gardnor Stayed 1 night in Dec 2025 ### 8/10 Good #### Hollie 25 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super close to downtown, the room was fairly clean and the beds were comfortable. We would definitely stay here again if we made the trip back to Gatlinburg. ##### Hollie Stayed 1 night in Sep 2025 ### 8/10 Good #### Kimberly 27 Oct 2025 Liked: Cleanliness, staff & service Great location and stay for the price. Will choose again. (Sunday night rate) ##### Kimberly Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Dana 29 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved that there was balcony overlooking water, and the walkability was great ##### Dana Stayed 1 night in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Drury Plaza Hotel Nashville Downtown](https://www.expedia.co.uk/Nashville-Hotels-Drury-Plaza-Hotel-Nashville-Downtown.h35146945.Hotel-Information) > > [The Joseph, a Luxury Collection Hotel, Nashville](https://www.expedia.co.uk/Nashville-Hotels-The-Joseph.h46183280.Hotel-Information) > > [Best Western Downtown Plus Music Row](https://www.expedia.co.uk/Nashville-Hotels-Best-Western-Plus-Music-Row.h2951.Hotel-Information) > > [Crowne Plaza Memphis Downtown Hotel by IHG](https://www.expedia.co.uk/Memphis-Hotels-Crowne-Plaza-Memphis-Downtown-Hotel.h202102.Hotel-Information) > > [The Capitol Hotel Downtown, an Ascend Collection Hotel](https://www.expedia.co.uk/Nashville-Hotels-The-Capitol-Hotel-Downtown.h4351.Hotel-Information) > > [Comfort Inn Downtown Nashville - Music City Center](https://www.expedia.co.uk/Nashville-Hotels-Comfort-Inn-Downtown-Nashville-Vanderbilt.h973675.Hotel-Information) > > [Millennium Maxwell House Nashville](https://www.expedia.co.uk/Nashville-Hotels-Millennium-Maxwell-House-Nashville.h17998.Hotel-Information) > > [Springhill Suites By Marriott Memphis Downtown](https://www.expedia.co.uk/Memphis-Hotels-Springhill-Suites-By-Marriott-Memphis-Downtown.h864446.Hotel-Information) > > [Hyatt Centric Beale Street Memphis](https://www.expedia.co.uk/Memphis-Hotels-Hyatt-Centric-Beale-Street-Memphis.h62999249.Hotel-Information) > > [Placemakr Music Row - Vanderbilt](https://www.expedia.co.uk/Nashville-Hotels-Cadence-Nashville-Operated-By-WhyHotel.h71745026.Hotel-Information) > > [Hyatt Place Nashville Opryland](https://www.expedia.co.uk/Nashville-Hotels-Hyatt-Place-Nashville-Opryland.h12587.Hotel-Information) > > [The Guest House at Graceland](https://www.expedia.co.uk/Memphis-Hotels-The-Guest-House-At-Graceland.h14873603.Hotel-Information) > > [Heartbreak Hotel](https://www.expedia.co.uk/Memphis-Hotels-Heartbreak-Hotel.h13206558.Hotel-Information) > > [Days Inn by Wyndham Memphis at Graceland](https://www.expedia.co.uk/Memphis-Hotels-Days-Inn-By-Wyndham-Memphis-At-Graceland.h5478.Hotel-Information) > > [Holiday Inn Express Nashville Downtown - Broadway by IHG](https://www.expedia.co.uk/Nashville-Hotels-Holiday-Inn-Express-Nashville-Downtown-Conf-Ctr.h14282.Hotel-Information) > > [Big Cypress Lodge](https://www.expedia.co.uk/Memphis-Hotels-Big-Cypress-Lodge.h12993388.Hotel-Information) > > [Residence Inn by Marriott Nashville Vanderbilt/West End](https://www.expedia.co.uk/Nashville-Hotels-Residence-Inn-By-Marriott-Nashville-VanderbiltWest-End.h9174652.Hotel-Information) > > [ARRIVE Memphis](https://www.expedia.co.uk/Memphis-Hotels-ARRIVE-Memphis.h38941518.Hotel-Information) > > [Holston House Nashville, in The Unbound Collection by Hyatt](https://www.expedia.co.uk/Nashville-Hotels-Holston-House-Nashville.h20366826.Hotel-Information) > > [La Quinta Inn & Suites by Wyndham Memphis Downtown](https://www.expedia.co.uk/Memphis-Hotels-La-Quinta-Inn-Suites-By-Wyndham-Memphis-Downtown.h18109970.Hotel-Information) > > [Noelle ](https://www.expedia.co.uk/Nashville-Hotels-Noelle.h19846834.Hotel-Information) > > [The Sobro Guest House by AvantStay](https://www.expedia.co.uk/Nashville-Hotels-The-Sobro-Guest-House-By-AvantStay.h16331439.Hotel-Information) > > [Virgin Hotels Nashville](https://www.expedia.co.uk/Nashville-Hotels-Virgin-Hotels-Nashville.h45181047.Hotel-Information) > > [Hutton Hotel](https://www.expedia.co.uk/Nashville-Hotels-Hutton-Hotel.h2338899.Hotel-Information) > > [Caroline House Nashville Historic Inn](https://www.expedia.co.uk/Nashville-Hotels-Caroline-House-Nashville-Historic-Inn.h19549258.Hotel-Information) > > [Comfort Inn Memphis Downtown](https://www.expedia.co.uk/Memphis-Hotels-Comfort-Inn-Memphis-Downtown.h12659.Hotel-Information) > > [TownePlace Suites by Marriott Nashville Downtown/Capitol District](https://www.expedia.co.uk/Nashville-Hotels-TownePlace-Suites-By-Marriott-Nashville-DowntownCapitol-District.h48990047.Hotel-Information) > > [Graduate by Hilton Nashville](https://www.expedia.co.uk/Nashville-Hotels-Graduate-Nashville.h37604262.Hotel-Information) ---