Title: SureStay Plus Hotel by Best Western Gatlinburg Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # SureStay Plus Hotel by Best Western Gatlinburg Riverside hotel with free breakfast and seasonal outdoor pool ![Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/480000/472500/472423/f89a443e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Free daily buffet breakfast ](https://images.trvl-media.com/lodging/1000000/480000/472500/472423/91821652.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/1000000/480000/472500/472423/28e9ec88.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/1000000/480000/472500/472423/d2fa8031.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/1000000/480000/472500/472423/722421a9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies SureStay Plus Hotel by Best Western Gatlinburg offers convenience and comfort. Guests enjoy free continental breakfast, business center access, and complimentary coffee and tea in the lobby. The attentive staff consistently earns praise for their helpful service. 8.4 Very good ## Popular amenities - - 24/7 front desk - Pool - Air conditioning - Parking included - Free WiFi £50 includes taxes & fees 11 Nov - 12 Nov ## Room options ### Check availability for these dates Tonight [Nov 10 - Nov 11](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=472423&PinnedHotelID=472423&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=472423&PinnedHotelID=472423&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 11 - Nov 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=472423&PinnedHotelID=472423&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=472423&PinnedHotelID=472423&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=472423&PinnedHotelID=472423&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=472423&PinnedHotelID=472423&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=472423&PinnedHotelID=472423&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=472423&PinnedHotelID=472423&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ![Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/480000/472500/472423/701390b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Balcony, River View 8.6 Excellent 89 reviews ### Highlights Balcony Air conditioning Heating Fridge LED TV Blackout curtains Shower/bath combination Hairdryer Balcony Air-conditioning Heating Blackout drapes/curtains Hair dryer Private bathroom - Sleeps 4 - 2 Queen Beds ![Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/480000/472500/472423/f552def6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Queen Beds, Balcony, River View (with Sofabed) 7.8 Good 44 reviews ### Highlights Balcony Separate sitting area Air conditioning Heating Fridge Dining table LED TV Sofa bed - double Balcony Separate sitting area Air-conditioning Heating Dining table Blackout drapes/curtains - Sleeps 6 - 2 Queen Beds ![Desk, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/480000/472500/472423/219b1572.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Accessible, Balcony 8.4 Very good 7 reviews ### Highlights Balcony Air conditioning Heating Mini-fridge LED TV Blackout curtains Hairdryer Private bathroom Balcony Air-conditioning Heating Blackout drapes/curtains Hair dryer Private bathroom - Sleeps 2 - 1 King Bed ![Desk, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/480000/472500/472423/03f5200a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Accessible, Balcony (with Sofabed) 8.0 Very good 8 reviews ### Highlights Balcony Separate sitting area Air conditioning Heating Mini-fridge Dining table LED TV Sofa bed - double Balcony Separate sitting area Air-conditioning Heating Dining table Blackout drapes/curtains - Sleeps 4 - 1 King Bed ![Desk, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/480000/472500/472423/219b1572.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Balcony, River View 7.2 Good 5 reviews ### Highlights Balcony Air conditioning Heating Fridge LED TV Blackout curtains Shower/bath combination Hairdryer Balcony Air-conditioning Heating Blackout drapes/curtains Hair dryer Private bathroom - Sleeps 2 - 1 King Bed ![Desk, laptop workspace, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/480000/472500/472423/de877991.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Balcony, River View (with Sofabed) 8.6 Excellent 38 reviews ### Highlights Balcony Separate sitting area Air conditioning Heating Fridge Dining table LED TV Sofa bed - double Balcony Separate sitting area Air-conditioning Heating Dining table Blackout drapes/curtains - Sleeps 4 - 1 King Bed ## You may also like Ad ![Daily cooked-to-order breakfast for a fee](https://images.trvl-media.com/lodging/3000000/2480000/2475100/2475058/983eb151.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn Gatlinburg Downtown Gatlinburg - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGatlinburg-Hotels-SureStay-Plus-Hotel-By-Best-Western-Gatlinburg.h472423.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGatlinburg-Hotels-SureStay-Plus-Hotel-By-Best-Western-Gatlinburg.h472423.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.70747%2C-83.52446&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=7sg2qwYaQv65rzvbcL69801N-34=) 218 Ski Mountain Road, Gatlinburg, TN, 37738 #### What's nearby - Gatlinburg Convention Center - 11 min walk - 0.6 miles - Gatlinburg Space Needle - 12 min walk - 0.7 miles - Gatlinburg SkyPark - 12 min walk - 0.7 miles - Ripley's Aquarium of the Smokies - 19 min walk - 1.1 miles - Ober Gatlinburg Ski Resort and Amusement Park - 4 min drive - 2.3 miles #### Getting around - Alcoa - Knoxville Airport (TYS) - 68 min drive #### Restaurants - ‪Ole Smoky Distillery - ‬11 min walk - ‪Sugarlands Distilling Co. - ‬11 min walk - ‪Puckers Sports Bar - ‬12 min walk - ‪Mellow Mushroom - ‬10 min walk - ‪Smith & Son Corner Kitchen - ‬12 min walk ## About this property ### SureStay Plus Hotel by Best Western Gatlinburg Hotel near Gatlinburg Space Needle Located close to Gatlinburg SkyPark and Ripley's Aquarium of the Smokies, SureStay Plus Hotel by Best Western Gatlinburg provides a free breakfast buffet and a business centre. Guests can connect to free in-room WiFi. You'll also find perks such as: - A seasonal outdoor pool, along with sunloungers - Free self-parking - A TV in reception, a lift and a 24-hour front desk - Coffee/tea in reception and a vending machine - Guest reviews give top marks for the breakfast, helpful staff and location Room features All 52 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and desk chairs. Guest reviews highly rate the cleanliness, size rooms at the property. Other conveniences in all rooms include: - Bathrooms with shower/bath combinations and hairdryers - 44-inch LED TVs with cable channels - Balconies, mini fridges and microwaves ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/11000000/10540000/10538800/10538767/54c03c32.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Country Inn & Suites by Radisson, Gatlinburg, TN Gatlinburg - Pool - Breakfast included - Parking included - Free WiFi 8.2 Very good 1,046 reviews £52 includes taxes & fees 12 Nov - 13 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=10538767&PinnedHotelID=10538767&HadPinnedHotel=true®ionId=-1&adults=2) ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/1000000/70000/61800/61757/9429b0a2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Crossroads Inn & Suites Downtown Gatlinburg - Pool - Breakfast included - Kids pool - Parking included 8.6 Excellent 1,437 reviews £67 includes taxes & fees 30 Nov - 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Kids pool 8.4 Very good 1,261 reviews £48 includes taxes & fees 10 Dec - 11 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=14625&PinnedHotelID=14625&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, pool loungers](https://images.trvl-media.com/lodging/1000000/20000/11300/11275/04603bfa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hampton Inn Gatlinburg Historic Nature Trail Gatlinburg - Pool - Breakfast included - Pet-friendly - Free WiFi 9.2 Wonderful 1,334 reviews £103 includes taxes & fees 3 Dec - 4 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=11275&PinnedHotelID=11275&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site parking - Wheelchair-accessible parking available - Onsite parking includes off-street options ### Food and drink - Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends - Coffee and tea in common areas ### Things to do - Seasonal outdoor pool - TV in common areas ### Family friendly - In-room microwave - Mini-fridge - Seasonal outdoor pool ### Conveniences - 24-hour front desk - Vending machine ### Guest services - Change of bedsheets (on request) - Housekeeping (on request) ### Business services - Business centre ### Outdoors - In a national park - In the mountains - On a river - Pool loungers ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Lever door handles - Lift - Pool hoist on site - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible registration desk ### More - 7 floors - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - 44-inch LED TV with cable channels ### Food and drink - Coffee/tea maker - Microwave - Mini-fridge ### More - Access via exterior corridors - Air conditioning - Desk - Desk chair - Free local calls - Heating - Iron/ironing board - Laptop workspace - Phone ## Policies ### Check-in Check-in time starts at 3 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The seasonal pool will be open from May to September Pool access available from 8:00 AM to 10:00 PM Children under 12 years old are not allowed in the swimming pool without adult supervision ### Property is also known as Family America Gatlinburg Family Inns Family Inns America Gatlinburg Travelodge Inn Gatlinburg River Travelodge Inn River Travelodge Gatlinburg River Travelodge River SureStay Plus Hotel Best Western Gatlinburg SureStay Plus Best Western Gatlinburg Surestay Plus By Gatlinburg SureStay Plus Hotel by Best Western Gatlinburg Hotel SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg ## Frequently asked questions ### Does SureStay Plus Hotel by Best Western Gatlinburg have a pool? > Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM to 10:00 PM. ### How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg? > As of 10 Nov 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on 11 Nov 2025 start from £49.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Gatlinburg-Hotels-SureStay-Plus-Hotel-By-Best-Western-Gatlinburg.h472423.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is SureStay Plus Hotel by Best Western Gatlinburg pet-friendly? > No, pets are not allowed at this property. ### How much is parking at SureStay Plus Hotel by Best Western Gatlinburg? > Self-parking is free at this property. ### What time is check-in at SureStay Plus Hotel by Best Western Gatlinburg? > Check-in begins at 3 PM. Late check-in is available during limited hours. ### What time is check-out at SureStay Plus Hotel by Best Western Gatlinburg? > Checkout is at 11 AM. ### Where is SureStay Plus Hotel by Best Western Gatlinburg located? > Located in Downtown Gatlinburg, this hotel is within a 15-minute walk of Gatlinburg Space Needle and Gatlinburg SkyPark. Ripley's Aquarium of the Smokies and Ober Gatlinburg Ski Resort and Amusement Park are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## SureStay Plus Hotel by Best Western Gatlinburg Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 530 8 - Good 248 6 - Okay 123 4 - Poor 46 2 - Terrible 61 ### 8.2/10 Cleanliness ### 8.6/10 Staff & service ### 8.0/10 Amenities ### 8.0/10 Property conditions & facilities ### 8.0/10 Eco-friendliness ### 10/10 Excellent #### Jamie 27 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities We had a great stay on a quick trip to Gatlinburg. Would definitely stay again! ##### Jamie Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Amanda 13 Oct 2025 Liked: Cleanliness, amenities, property conditions & facilities Balcony view was nice. ##### Amanda Stayed 1 night in Aug 2025 ### 8/10 Good #### Nora 23 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Our room was large with a nice large bathroom. Bed was comfortable. Our stay was great. I would have liked to have a coffee pot in the room during cooler months ##### Nora Stayed 5 nights in Oct 2025 ### 8/10 Good #### Kimberly 28 Sept 2025 Liked: Amenities Every thing was good ##### Kimberly Stayed 3 nights in Sep 2025 ### 6/10 Okay #### Ashley 12 Oct 2025 Liked: Staff & service, property conditions & facilities Great location. Loved the balcony over the river. Spider problem though. Spiders in beds. ##### Ashley Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Rodney 4 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities This place was great room was very nice. Staff was even nicer. They were very accommodating. This place comes highly recommended for me. ##### Rodney Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Jennifer 26 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice location and large, clean and quiet room. We were lucky to see a bear in the parking lot as we were checking in! Pretty cool. Nice river view off the balcony. ##### Jennifer Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Byron 3 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's on the river and always a treat to enjoy coffee on the patio. ##### Byron Stayed 1 night in Jul 2025 ### 10/10 Excellent #### John 28 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet creek side hotel within walking distance of the main strip. The staff was super nice! The breakfast bar was awesome with plenty of fresh options and yes, there was bacon! Will definitely be back! ##### John Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Kimberly 28 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities If you’re wanting to see bears, stay here. It’s also convenient and within walking distance to many restaurants, shops and things to do. The room (510), had been renovated and was very nice. Would definitely recommend. Breakfast had bacon, eggs, sausage, pancakes, cereal, pastries, coffee, juice, milk, and yogurt ![](https://a.travel-assets.com/ugc/hotel-reviews/cc1b49a7-25b2-4a9d-8e38-914fe715c83a-1759033652090.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/498f61ff-f068-4ce1-a6b4-160c7a33046f-1759033641328.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/58e39fcc-8c7a-41a5-b43d-e92a3beb05ec-1759033648564.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3824872d-cc30-4388-87e9-be113b6d92fa-1759033643918.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kimberly Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Heather 13 Jul 2025 Liked: Cleanliness, property conditions & facilities Nice clean room, great location. Great little balcony overlooking the creek. Would definitely stay again. ##### Heather Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### joseph 27 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent Room was spacious and beds were comfortable. It was a great motel ##### joseph Stayed 4 nights in Jul 2025 ### 8/10 Good #### Nidia 22 Sept 2025 Liked: Cleanliness, staff & service Seeing Bears ##### Nidia Stayed 2 nights in Sep 2025 ### 8/10 Good #### Patty 13 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was clean, staff was friendly. Hotel close to town. ##### Patty Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Nelson 27 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Clean! Great rooms, good breakfast. ##### Nelson Stayed 1 night in Jun 2025 ### 8/10 Good #### Nichole 5 Aug 2025 Liked: Cleanliness, staff & service, room comfort Beds were decent. Breakfast was decent for being included for free. Place seemed a little dated but the balcony was nice and it suited our needs for a place to sleep at a less expensive price point. Great location off the main strip. I would stay here again. ##### Nichole Stayed 1 night in Aug 2025 ### 10/10 Excellent #### James 17 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities We stay here several times a year. The suites are HUGE. 1 block off the main drag so you don’t get the cruiser noise. 4 min walk to The Peddler Steakhouse. 45 second drive to the entrance of the SMNP. On Ski Rd. ##### James Stayed 2 nights in Sep 2025 ### 6/10 Okay #### Jeniffer 9 Nov 2025 room had a pretty bad smelling like humidity ##### Jeniffer Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Karen 4 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel, reasonable price. The location of this hotel is perfect. Close enough to everything but isn't on main road, therefore, was quiet. We loved the balcony with the river view. Parking was very convenient. The breakfast was a great way for us to start our day. ##### Karen Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Farah 25 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice property! It was a real pleasure to meet the evening front desk agent. He is a very pleasant, helpful and professional gentleman from Jamaica! He is doing an excellent job! ##### Farah Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Tilahun 15 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very good Me and my family are very happy to stay in this hotel when I come back to Gatlinburg TN 100%I will stay in this hostel God bless in USA. ##### Tilahun Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Deborah 7 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My only concern is that there were no coffee pots in the rooms and no available complimentary coffee or water in the lobby either. I know this might sound trivial but breakfast ends at 9 am or 9:30 week day and weekends so it would have been nice to have that available for us late risers! The staff was very friendly and accommodating. My frigerator stoped working and they replaced it within a couple hours. But I did loose 20.00 worth of vegetables, fruit and Yogurt I bought for my snacks for the week. ##### Deborah Stayed 4 nights in Oct 2025 ### 4/10 Poor #### Mitchell 26 Jul 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel needs tlc and employees were friendly but needed more training as to answer trolly and sightseeing questions. ##### Mitchell Stayed 5 nights in Jul 2025 ### 8/10 Good #### Enrique Antonio 2 Jul 2025 Liked: Cleanliness, staff & service it was a nice place. loved the balcony overlooking the river. bathroom shower needs upgrading. nice location on outside of main drag ##### Enrique Antonio Stayed 3 nights in Jun 2025 ### 8/10 Good #### Christina 24 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities I enjoyed that it sat on the river with beautiful river views ##### Christina Stayed 1 night in Mar 2025 ## Expedia's Latest Trends ### Hotels > [TownePlace Suites by Marriott Nashville Midtown](https://www.expedia.co.uk/Nashville-Hotels-TownePlace-Suites-By-Marriott-Nashville-Midtown.h64749670.Hotel-Information) > > [Drury Plaza Hotel Nashville Downtown](https://www.expedia.co.uk/Nashville-Hotels-Drury-Plaza-Hotel-Nashville-Downtown.h35146945.Hotel-Information) > > [The Joseph, a Luxury Collection Hotel, Nashville](https://www.expedia.co.uk/Nashville-Hotels-The-Joseph.h46183280.Hotel-Information) > > [Best Western Downtown Plus Music Row](https://www.expedia.co.uk/Nashville-Hotels-Best-Western-Plus-Music-Row.h2951.Hotel-Information) > > [Crowne Plaza Memphis Downtown Hotel by IHG](https://www.expedia.co.uk/Memphis-Hotels-Crowne-Plaza-Memphis-Downtown-Hotel.h202102.Hotel-Information) > > [The Capitol Hotel Downtown, an Ascend Collection Hotel](https://www.expedia.co.uk/Nashville-Hotels-The-Capitol-Hotel-Downtown.h4351.Hotel-Information) > > [Comfort Inn Downtown Nashville - 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