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Reviews of Victoria Hotel

3 out of 5
Victoria Hotel
Queen Street, Eyre Square, Galway

Reviews

8.0

Very good

Rating 10 - Excellent. 351 out of 963 reviews" "
Rating 8 - Good. 358 out of 963 reviews" "
Rating 6 - Okay. 165 out of 963 reviews" "
Rating 4 - Poor. 57 out of 963 reviews" "
Rating 2 - Terrible. 32 out of 963 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice and close to the train station. Staff was helpful and has a great bar downstairs. Great stay.
Stayed 2 nights in May 2024

10/10 Excellent

justin, Maple Ridge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location steps to the train station , short walk to Latin quarter , nice lobby bar
Stayed 2 nights in May 2024

10/10 Excellent

Darren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room very clean and in a great location.
Stayed 2 nights in May 2024

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely decorated room. Love the heated mirror in the bathroom. A little small but I would definitely stay there again. Breakfast was good.
Stayed 3 nights in May 2024

6/10 Okay

Brett

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd time staying in Victoria Hotel. Lovely friendly obliging staff and a breakfast fit for a king and Queen. It was great also to have a few news papers at the reception area as a lot of older people still like to relax and read them. Lovely and quiet at night time also. Sheila and Eddie from the Kingdom of Kerry.
Stayed 1 night in May 2024

10/10 Excellent

julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff are great. Parking garage was a bit confusing.
Stayed 2 nights in May 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Victoria is convenient to Eyre Square, the harbor and shopping district. Nikkie was so great at breakfast and in the Pub!!
Stayed 2 nights in Apr 2024

8/10 Good

Dana, Eugene

Nice room nice location.
Stayed 1 night in Apr 2024

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downer on this site was the parking was NOT on site!! Also one-way street in makes it a tad difficult to get through. The property ITSELF however is GRAND, as was the food too!
Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great service here. We got to Galway early and they stored our bags for us. Our room was ready relight at check in. Room was exactly as stated. We checked out early and went on a tour and again they held our bags for the day.
Stayed 1 night in Apr 2024

10/10 Excellent

Brenda

Travelled with family
Conveniently located. Hotel staff very helpful and friendly
Stayed 2 nights in Apr 2024

10/10 Excellent

Stephen

Liked: Staff & service, property conditions & facilities
Lovely stay at this hotel. Needs to change to Buffet breakfast.
Stayed 1 night in Mar 2024
Response from Victoria Hotel Team on 29 Mar 2024
Thank you for your kind review. We hope to welcome you back to the Victoria Hotel soon.

8/10 Good

Elon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very warm and accommodating despite our brief stay.
Stayed 1 night in Mar 2024
Response from Victoria Hotel Team on 22 Mar 2024
Thank you for your kind review. We hope to have the opportunity to welcome you back to Victoria Hotel again in the future.

6/10 Okay

PAUL

Good option for the centre of Galway
Stayed 1 night in Mar 2024
Response from Victoria Team on 18 Mar 2024
Thank you for your kind review. We hope to have the opportunity to welcomie you to back to Victoria Hotel soon.

6/10 Okay

Monica

Travelled with family
Liked: Cleanliness, staff & service
Great location
Stayed 2 nights in Feb 2024
Response from Victoria Hotel Team on 18 Mar 2024
Thank you for your kind review. We hope to have the opportunity to welcomie you to back to Victoria Hotel soon.

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Feb 2024
Response from Reception on 25 Feb 2024
Thank you for your lovely review. We hope to welcome you to Victoria Hotel again in the near future.

8/10 Good

Sharon

Travelled with family
Liked: Staff & service, property conditions & facilities
Would like to thank the very amazing Dervla who made our stay so friendly and homely and welcoming from the moment we met her. My sister and myself were down for the night and because of Dervla we would have no hesitation in returning. The hotel is newly refurbished and beautifully done but still quite dark inside but Dervla brightened it up so much. Without her there it would not have been a very welcoming visit.
Stayed 1 night in Feb 2024
Response from Victoria Hotel Team on 18 Mar 2024
Thank you for your kind review. We will pass your lovely comments on to Dervla. We hope to have the opportunity to welcomie you to back to Victoria Hotel soon.

10/10 Excellent

Chloe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reception on 25 Feb 2024
Thank you for your lovely review. We hope to welcome you to Victoria Hotel again in the near future.

10/10 Excellent

Anthony

Stayed 1 night in Feb 2024
Response from Victoria Hotel Team on 7 Feb 2024
Hi Anhotny,Many thnaks for your 10 star review. We hope to have the opportunity to welcome you back to the Victoria Hotel soon.

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024
Response from Victoria Hotel Team on 7 Feb 2024
Hi Jessica,Many thnaks for your 10 star review. We hope to have the opportunity to welcome you back to the Victoria Hotel soon.

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff where friendly
Stayed 5 nights in Jan 2024
Response from Victoria Hotel Team on 5 Feb 2024
Thank you for your kind review.

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay. Very comfortable and easy walking distance to everything!
Stayed 3 nights in Dec 2023
Response from Victoria Hotel Team on 5 Feb 2024
Thank you for your kind review. We hope to welcome you back to Victoria Hotel in the near future.

6/10 Okay

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Weekend away
The room was comfortable and clean but there is building work goung on adjacent to the hotel and there is building noise. We were moved to a diffeent room away from the direction of the building works but unfortunately we were still able to hear the noise. The hotel is very nice and the staff are very helpful but the building noise is something that is outside the control of yhe hotel. So maybe they should post something on their website to let customers know before they book.
Stayed 2 nights in Jan 2024
Response from Victoria Hotel Team on 5 Feb 2024
Hi Neil,Many thanks for your honest review. Guest feedback is so important in order for us to continually improve the service that we provide. I'm sorry to hear that you were disturbed by noise during your stay. Unfortunately due to our central location, sometimes there are issues such as noise which are out of our control. We will certainly take your comments on board. Thamnks again for your comments, we hope to have the oportunity to welcome you back to Victoria Hotel soon.

10/10 Excellent

terence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Galway city,weekend trip.
Great location,nice bar,nice breakfast.
Stayed 2 nights in Jan 2024
Response from Victoria Hotel Team on 5 Feb 2024
Thank you for your kind review. We hope to welcome you back to Victoria Hotel in the near future.

10/10 Excellent

Sean

Stayed 1 night in Jan 2024
Response from Victoria Hotel Team on 5 Feb 2024
Thank you for your kind review. We hope to welcome you back to Victoria Hotel in the near future.

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Victoria Hotel Team on 5 Feb 2024
Thank you for your review

10/10 Excellent

Maggie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here before as it is very convenient and we got a good deal
Stayed 1 night in Jan 2024
Response from Aimee Nolan - Front Office Manager on 11 Jan 2024
Hi Maggie,Thank you so much for taking the time to leave us a review.We look forward to welcoming you back to Victoria Hotel during your next visit to Galway.Warm regards,Victoria Hotel Team.

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Victoria Hotel Team on 11 Jan 2024
Hello, and thank you for taking the time to leave us such a high rating.I hope we have the pleasure of welcoming you back to Victoria Hotel in the near future.Warm regards,Victoria Hotel Team.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
The Victoria has a perfect location. Just off the main shopping square. It was convenient yet quiet. Food was great and the staff amazingly helpful
Stayed 3 nights in Dec 2023
Response from Victoria Hotel Team on 11 Jan 2024
Hi Marilyn,Thank you so much for your kind words about your time with us.I am delighted to know that you enjoyed your stay, I will be sure to pass your lovely comments on to our staff.I hope we have the pleasure of welcoming you back to Victoria Hotel in the near future.Warm regards,Victoria Hotel Team.

10/10 Excellent

Gemma

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel close to train station and only a few mins for Eyre Square, order pizza in bar for kids all said it was delicious. Staff all very friendly. Would definitely stay again.
Stayed 1 night in Dec 2023
Response from The Victoria Team on 24 Dec 2023
Hi Gemma,Thank you for this excellent review! We pride ourselves on our central location and are happy you found everything within walking distance. Thank you for your kind words and we will pass on the compliments to our staff :) We are looking forward to you staying with us again soon!

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas break
Room was clean and comfortable. Staff friendly and good at their jobs. Restaurant/bar service ok only. Food was not the best I’ve had but ok
Stayed 2 nights in Dec 2023
Response from The Victoria Team on 24 Dec 2023
Thank you for sharing a review of your recent experience. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. I am so sorry to hear that while the service and atmosphere were great, we didn’t meet your expectations when it came to food and drinks. Please don’t ever hesitate to let our team knowif something’s not exactly right. We hope next time you come, the food will blow you away!

10/10 Excellent

Jacinta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Victoria Hotel Team on 5 Feb 2024
Thank you for your kind review. We hope to welcome you back to Victoria Hotel in the near future.

8/10 Good

MDUDUZI

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Victoria Hotel Team on 5 Feb 2024
Thank you for your kind review. We hope to welcome you back to Victoria Hotel in the near future.

10/10 Excellent

Paul

Stayed 2 nights in Dec 2023
Response from Victoria Hotel Team on 5 Feb 2024
Thank you for your kind review. We hope to welcome you back to Victoria Hotel in the near future.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Victoria Hotel Team on 5 Feb 2024
Thank you for your kind review. We hope to welcome you back to Victoria Hotel in the near future.

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Victoria Hotel Team on 11 Jan 2024
Hi Tara,Thank you so much for taking the time to leave us such a high rating.I hope we have the pleasure of welcoming you back to Victoria Hotel in the near future.Warm regards,Victoria Hotel Team.

6/10 Okay

Joanna

Stayed 1 night in Dec 2023
Response from Victoria Hotel Team on 5 Feb 2024
Thank you for your kind review. We hope to welcome you back to Victoria Hotel in the near future.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel. Staff very friendly. Will definitely be back again.
Stayed 1 night in Nov 2023
Response from The Victoria Team on 24 Dec 2023
Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel and we will pass on the compliments to the staff! We look forward to having you stay with us again!

8/10 Good

Gerald

Travelled with group
Liked: Cleanliness, staff & service, amenities
Location excellent. Could do with better quilts.
Stayed 1 night in Nov 2023
Response from The Victoria Team on 24 Dec 2023
Thank you for providing feedback on your recent experience at The Victoria Hotel. We would agree our central location is one of our many merits. Thank you for bringing up your concerns about our quilts, we will definately look into it but if you have any concerns on the day, please don't hesitate to reach out to our team, as we are more than happy to help!

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to all the shops and restaurants. Quiet rooms at night. Restaurant was very good.
Stayed 2 nights in Nov 2023
Response from The Victoria Team on 24 Dec 2023
Thank you for sharing this positive review. We pride ourselves on our location here in Galway and are grateful how central it is. We are pleased you found your room quiet and enjoyed yourselves in our restaurant! Thank you again for choosing us and we hope to welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot!
Great little place, convenient location, would stay again!
Stayed 1 night in Nov 2023
Response from Victoria Hotel Team on 17 Nov 2023
Hi, Firstly, thank you for choosing to stay with us at The Victoria Hotel on your recent trip to Ireland. Thank you for your kind review and we look forward to welcoming you again in the future.

8/10 Good

Ray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located good food and services didn’t like that the bar had extremely noisy music on Saturday night had to leave because of it Friday night was very entertaining
Stayed 2 nights in Nov 2023
Response from Aimee Nolan - Front Office Manager on 23 Nov 2023
Hi Ray,Thank you so much for taking the time to leave us a review. I am glad to know that you enjoyed your stay with us. I will be sure to pass your feedback about the DJ we had on Saturday's on to our Hotel Manager.I hope we have the pleasure of welcoming you back to Victoria Hotel when you next visit Galway.Kindest regards,Victoria Hotel Team.

8/10 Good

Janet L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice beach walk
Great stay except the hot water was slow coming from the faucet. Old with character. Beds and pillows very comfortable. Staff was super friendly, helpful and entertaining. Nice location near the beach and excellent price which included breakfast.
Stayed 1 night in Nov 2023
Response from The Victoria Team on 24 Dec 2023
Many thanks for your exceptional rating! It is always so pleasing to hear when a guest had an excellent stay at The Victoria Hotel. Like you mentioned, our Hotel has character, namely part of the medieval old city-wall being part of our restuarant, Queen Street. Our staff strives to excel in their service and will be delighted to hear your feedback.Thank you again for choosing us and we hope to see you back in the future!

8/10 Good

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Victoria Hotel Team on 6 Nov 2023
Hi Yasmin,Thanks for choosing The Victoria Hotel !looking forward to see you in the near future .

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Wonderful breakfast. Very nice staff. Good place for dinner and/or a drink. Very comfortable beds. Excellent area to stay in Galway.
Stayed 2 nights in Oct 2023
Response from Victoria Hotel Team on 2 Nov 2023
Hi, Firstly, thank you for choosing to stay with us at The Victoria Hotel on your recent trip to Ireland. Thank you for your kind review and we look forward to welcoming you again in the future.

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms needed a bit of updating but it was clean and comfortable.
Stayed 2 nights in Oct 2023
Response from Victoria Hotel Team on 2 Nov 2023
Hi, Firstly, thank you for choosing to stay with us at The Victoria Hotel on your recent trip to Ireland. Thank you for your review and we look forward to welcoming you again in the future.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Hotel staff was very friendly and room overall was okay. The space is quite small and the cleanliness could have been better for the price we paid.
Stayed 3 nights in Oct 2023
Response from Victoria Hotel Team on 29 Oct 2023
Hi, Firstly, thank you for choosing to stay with us at The Victoria Hotel on your recent trip to Ireland. Thank you for your kind review and we look forward to welcoming you again in the future. Best Wishes,

10/10 Excellent

Jennifer

Liked: Staff & service
Not the cleanest hotel
Arrived to lift not working. Receptionist not over friendly. Hotel did smell old and bad smell from a old over used hoover. On checking into our room it was not cleaned properly. There was a almond nut sitting at the side of the bed
Stayed 2 nights in Oct 2023