Ratings based on 733 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveller

Affordable hotel close to City Centre

Posted 09-Apr-2018
Pros: Rooms, bathrooms
Cons: It is a long walk to city centre and difficult to park in the city. However, there is easy parking at the hotel with a bus stop across the street.
A quick 10 minute drive of 30 minute walk to Ayre Square with a bus stop outside and pedestrian path the entire way into City Centre. Clean, large rooms and comfortable beds.
Comment from Hotel Management
15-Apr-2018 by Nicola, Duty Manager, Hotel Management
Thank you for your review. I am delighted to hear you enjoyed your stay and we hope to welcoming you back again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from co.down

Posted 02-Apr-2018
The staff were superb, very friendly and nothing was too much trouble. The room was stunning and very clean, the beds were very comfortable. The food and drink was reasonably priced and delicious.
Comment from Hotel Management
03-Apr-2018 by Nicola, Duty Manager, Hotel Management
Thank you for your lovely review of the hotel Maria. I am delighted to hear you enjoyed your stay. We hope to welcome you back again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Mar-2018
The hotel was located by the airport. We enjoyed the breakfast and dinner!
Comment from Hotel Management
03-Apr-2018 by Duty Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveller from CT

Nice hotel with easy access to attractions

Posted 19-Mar-2018
Pros: Location, helpful staff, cleanliness.
Cons: Nothing. Class act.
Location: Great shopping and attractions, near drive to the Cliffs of Moher
Great check-in, very helpful staff, got extra pillows and help making a local call. Food in the lounge was delicious and the service was exceptional.
Comment from Hotel Management
09-Apr-2018 by Aishling Reservations , Hotel Management
Many thanks for you recent review. i was delighted to read you enjoyed all aspects of the hotel and we look forward to welcoming you back again soon
4 out of 5
Recommended
for Getaway With Friends
by A verified traveller

Posted 18-Jan-2018 on Hotels
IN GENERAL EVERYTHING WAS LOVELY, EXCEPT THE SEVERE SMELL OF SMOKING ON FLOOR 2 ( GOT MOVED TO FLOOR 3 ) AND PEOPLE ALLOWED TO SMOKE E CIGS IN THE BAR WHILE FOOD WAS BEEN SERVED.
Comment from Hotel Management
29-Jan-2018 by General Manager, Hotel Management
Dear Robert, Thank you for your review. I apologise to you for the issue that you had in relation to the smell of smoke on the corridor and the e-cigs in our bar area. Please rest assured that we have now banned all e-cigs from our bars.
4 out of 5
by A verified traveller

Overnight family break

Posted 29-Dec-2017 on Hotels
Lovely overnight break for sales shopping in Galway. Comfortable hotel. Decor a bit dated but very clean. Staff were very friendly and efficient. Breakfast was excellent the following morning. Good value for money.
Comment from Hotel Management
31-Jan-2018 by Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by Martina

Posted 14-Dec-2017 on Hotels
The hotel was fine, bed was comfy. However the room was cold, especially at night. I slipped on the front step coming into the hotel as it was raining & there was water everywhere, dangerous really. No follow up to see if I was ok, so not very impressed.
4 out of 5
by john

Posted 03-Dec-2017 on Hotels
Comment from Hotel Management
29-Jan-2018 by General Manager, Hotel Management
Thank you for your kind review of our hotel.
5 out of 5
by Noel

Posted 01-Dec-2017 on Hotels
Comment from Hotel Management
04-Dec-2017
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by Lynda

Posted 21-Nov-2017 on Hotels
Comment from Hotel Management
04-Dec-2017
Thanks for staying with us. We appreciate your feedback!