Extremely Disappointed – Unsafe, Unclean, and Unacceptable Stay
I would strongly warn anyone considering this property to look elsewhere. Our recent stay was an absolute nightmare from the moment we arrived.
The main issue was bugs—and not just a few. We encountered German roaches, American roaches, and various other insects throughout the house, especially in the kitchen. It was disgusting and clearly a sign of a long-term infestation.
Beyond the bugs, the house was just filthy. There were dirty dishes in the sink, old food and items left from previous guests, and a rug that was soaked in some sort of pee. The place smelled awful, especially because it's located directly in front of a major sewage line and massive water tower—both of which are conveniently not shown in the photos. During our stay, the city emptied the sewage line, causing the entire home to reek for hours.
There was also mold and visible water damage in several areas of the house. It is extremely concerning from a health and safety standpoint, especially if you're traveling with kids or anyone with allergies.
To make matters worse, Vacasa did absolutely nothing to make it right. We contacted them multiple times, sent photos, and explained how severe the issues were. Their response? Silence or excuses. No offer of a refund, no relocation, no resolution at all.
This place is misrepresented in the listing, unsanitary, and should not be available for rent in its current condition. We are a family who just wanted to enjoy a peaceful vacation—and instead, we left feeling frustrated, deceived, and incredibly disappointed.