Reid's is a stunning hotel steeped in history and elegance, perched on the cliff above Funchal. The welcome is warm and professional and staff are extremely polite, but for a five star hotel, there's just something not quite right.
Whether it's due to Covid or whether it's the fact that we've been spoiled elsewhere, there were a couple of things that stopped Reid's scoring 10 out of 10.
The lack of drinks on the terrace or in the Cocktail bar before 3pm... the fact that the waiter in the Cocktail bar didn't have any wine knowledge at all, the fact that the so-called "hot" buffet items at breakfast were always stone cold and our breakfast went completely AWOL one day were issues that niggled us.
On the plus side, the reception staff were amazing at printing off all my documents when my flights were cancelled, the room cleaners were exceptional and Cindy in William and at breakfast were superb! Cindy should be running the place! What a gem!