4/10 Poor
Tino F.
14 Jul 2023
Disliked: Cleanliness
The Lizard House
Our family choose this rental for its high rating and beautiful views. We felt safe in this home. Our meeting with the agent was off putting since he was worried we were "party people" from the USA. I assured him we would take care of the home as it were our own. The views were in fact beautiful but could only be seen on the outside if standing or on the second floor. You could not keep the windows open for fresh air without the shutters, therefore, there wasn't much of a view. The home did come with ac but we were told we didn't need it, which we did. The garden was overgrown providing a breading ground for lizards. We couldn't keep doors/ windows open on the ground floor because lizards would swarm the home. We have family in Maderia, who have advised that if the property was properly manicured there wouldn't have been a problem with the lizards entering the home. AC is a must you could not leave doors and windows open. Upon entering the home at first glance the home seemed nice. We soon realized how unclean and neglected the home was and we immediately reached out to have the home properly cleaned. We have pictures to show that the home was not properly cleaned 4 days prior to our stay as the agent had assured us. We paid out of pocket for this expense and was never offered a refund. The agent showed up unannounced to drop off a working vacuum. The beds were awful, not enough pillows. Linens were not clean. Would never recommend staying here.
Tino F.
Stayed 9 nights in Jul 2023