Search Holiday Homes in Francisco Uh May

"Family friend establishment with clean rooms and lovely room service was hard to make dinner reservations however overall really great food and so many places to go, eat and drink "

"Staff were all wonderful! In particular, Julio our concierge. He was very responsive and great at accommodating all of our needs. Thank you for making our stay that much better!"

"Every thing was great"

"This place is amazing. Must go to resort. "

"I want to start by saying that this review has nothing to do with the staff, every single person we encountered was amazing, kind, and attentive. A special thank you to the team at the Katok restaurant in the Akumal resort, especially Oliva, Obdulia, Francisca, the chef who came out to greet us, and the captain waiter. Their service truly stood out and made us feel very welcome. Unfortunately, my experience was deeply affected by the food. During my stay, I got food poisoning twice, and the last time was extremely severe. I experienced fever, vomiting, chills, and diarrhea. I am still recovering from it. It was honestly very difficult to travel back home in that condition. I had a fever while flying and could not keep any food down due to how upset my stomach was. This was very disappointing, especially because everything else, particularly the staff, was so wonderful. I hope the resort takes this feedback seriously and reviews their food safety standards so that future guests do not go through the same experience. "

"The hotel was very clean. Check in and out went smooth. Overall the kids really enjoyed our stay. "

"Copal was a very nice place to stay. I would definitely stay again, only next time I will request a suite on the other side of the property as there was a bar across the street that fancies itself a club. The music was quite loud, which made sleep elusive for me. "

"This property uses a system of code bar to enter the property since there is no staff after 6pm. The code bar was sent to my phone but never worked. I had to call the security guard every night to be able to enter and jump the gate in the day time to enter. Every day in the morning the staff recheck the code bar but it never worked. The parking is located 400 meters from the property and across the street. The gate is always closed and locked down. Every time I needed to park my car, which occurred at least two times a day, I had to leave it in front the gate walk to the hotel front desk or call the security. Someone would then walk back with me and unlock the parking gate. One day a police man came to inquire why I had left my car in front of the gate! I explained him why he was not pleased! This is an embarrassing situation no one wants on a vacation. Every time I needed to go out using my car someone had to come with me to unlock the gate. This was very enoying and made my stay there unpleasant. The roof top pool and lounge which was displayed in the pictures was closed for repairs. This was a disappointment since this was one of the factors that attracted us to that hotel! I would never reserve that place again."

"The property was fantastic! Food was amazing. Rooms were cleans. Staff had great recommendations and were very nice!"